In general, the hotel was fine. They were understaffed, so check-in took a long time. When it was my turn, I was greeted by a friendly staffer.
My problem was discovered the next morning. When I got out of box, I found several large rust-colored spots on the side of the boxspring and cuts in the boxspring. I am not sure if it was blood or something else. The stains were so large that the hotel staff had to have seen it. I was immediately worried about what hygienic problems I could develop.
I stayed at the hotel, because I had had to be at the airport at 5 AM, so I had no time to report it.
When I returned home, I let the hotel know about the stained boxspring. I got silence for a long time. Someone eventually replied and assured me that the boxspring was going to be thrown out and there would be a meeting to find out how it happened. I was offered spa credit. I was unhappy with the amount of time it took to get a reply and offering spa credit at an airport hotel in a city that I have no plans to visit. My grandmother cleaned hotel rooms, so I am truly worried about the people who had to make that bed.