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Bewertungen von Royal Halong Hotel

5 out of 5
Royal Halong Hotel
Halong Street, Bai Chay Ward, Ha Long, Quang Ninh

Bewertungen

7,6

Gut

14 von insgesamt 49 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
16 von insgesamt 49 Gästebewertungen haben eine Bewertung von 8 - Gut" "
15 von insgesamt 49 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 49 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 49 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,0/10

Personal & Service

5,6/10

Ausstattung

8,2/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Van

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel and very clean
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Assistant Front Office Manager am 3. Apr. 2024
Dear Mr/Ms. VanThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Gut

Hiroshi

Gut: Sauberkeit
Antwort von Assistant Front Office Manager am 3. Apr. 2024
Dear Mr/Ms. HiroshiThank you for choosing us for your stay and hope to see you again very soon. If you have any comment please let us know to improve our services in the future. Thank you.Sincerely,

2/10 – Ungenügend

Enrico

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Camere fatiscenti per un 5 stelle non corrispondenti alle foto sul sito, molti cinesi al casino in cerca di fortuna e prostitute

4/10 – Schlecht

TATSUHIKO

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Februar 2023

10/10 – Hervorragend

jungchol

Aufenthalt von 1 Nacht im Oktober 2022

2/10 – Ungenügend

Michelle

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room smells like mould
Aufenthalt von 2 Nächten im Juli 2022

6/10 – Okay

Kwong

Aufenthalt von 1 Nacht im Juni 2020

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great bay view
Hotel room was nice and the view of the bay view was great. Nothing was open at the pool and the services seemed limited. Avoid the Chinese restaurant as the prices are substantially higher than anywhere else.
Aufenthalt von 3 Nächten im Oktober 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im August 2019

10/10 – Hervorragend

EFRAIM

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very Impressive hotel
I enjoyed the beautiful Lobby, big room and good breakfast.
Aufenthalt von 2 Nächten im August 2019

10/10 – Hervorragend

Devon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect Stay
Really enjoyed our stay here for my partner birthday! They put on a little cake and it was a lovely touch. The hotel itself is massive. Ha Long itself as a city, is very odd. Loads of empty buildings, just waiting to be filled. However, the hotel itself was perfect, (very, very) comfy bed, amazing bathrooms, good little gym and pools. The breakfast spread was excellent, no faults!! Just be aware that reception was a cash deposit for 100,000,000 Vietnamese money- or equivalent USD. As card deposits take forever to get back apparently.
Aufenthalt von 2 Nächten im August 2019

2/10 – Ungenügend

GB, Saigon, VN

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This hotel was a gambling place serving only to Chinese guests. Most of the people staying here are Chinese men going here to gamble and looking for prostitution. I would not recommend this place to family with young children.
Aufenthalt von 2 Nächten im Juni 2019

8/10 – Gut

HSU

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Not too much shops nearby. Night market is a bit far and about 10 mins by cab.
Aufenthalt von 1 Nacht im Juni 2019

8/10 – Gut

Kristine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good stay
Great hotell with Nice rooms and exceptional service. Breakfast was okay, typical chinese dishes. Didn’t appreciate that smoking was allowed in the lobby etc, since I find the smell nausiating
Aufenthalt von 3 Nächten im April 2019

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
No volvería, no es mi estilo de hotel. La decoración demasiado estrambótica para mi gusto.
Aufenthalt von 1 Nacht im Januar 2019

8/10 – Gut

Chris

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Royal Halong Hotel
This is a good hotel. On arrival the staff were friendly and check in was fairly smooth although there was a language barrier. If you are an English speaking guest it will be a little more difficult than in some of the other hotels in Vietnam we stayed. Our room was as we had expected, it overlooked Halong Bay and was in good condition and very clean. The indoor hotel swimming pool and spa facilities were excellent. My wife and daughter especially enjoyed their massage. We didn’t use the casino but for those inclined the option is there. Breakfast in the restaurant was very good but should you wish to eat outside then there are restaurants within 10 minutes walk or an inexpensive taxi ride away. There will be more options to dine out in the near future as there is a development close by that will offer further dining options and retail in the near future. We would stay here again in the future when visiting Halong
Aufenthalt von 2 Nächten im Dezember 2018

6/10 – Okay

Olivier

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The room is very good but just avoid the restaurant. The menu is big and interesting on the paper but sea foods were out of stock... the service in the restaurant is low level. We ordered one soup but got 2, we had to ask severyl times to get a glass of water. So I recommend to book this hotel for the room and the casino if you like, but not more.
Aufenthalt von 1 Nacht im Dezember 2018

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Large modern hotel with casino
Overnight stay from Hanoi to go on a boat trip the next day. Enormous modern hotel but few guests. It seems to be a casino resort for Chinese visitors (sign saying Vietnamese not admitted to casino). Staff helpful but not all speak English. Very good breakfast included. Good value and nice view of the bay. 10min walk to village and 15min drive to Ferry Terminal but taxis very cheap. Staff can organise car trips back to Hanoi or elsewhere. Large construction site across the road but no noise at night. I would certainly recommend staying on the land and going for a day cruise if you want to save money.
Aufenthalt von 1 Nacht im Dezember 2018

6/10 – Okay

Vienna, New Zealand

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
For a five star hotel, the staff don’t know a word of English which is very disappointing and so difficult to communicate. The location is not suitable at all as it’s far away from everything. Room service menu is limited and over priced. The room is good but then again the fridge wasn’t working. Overall, not a good place and I will definitely not recommend it to anyone nor will I ever return to this hotel again. You shouldn’t call yourselves a 5 star hotel either.
Aufenthalt von 2 Nächten im November 2018

10/10 – Hervorragend

Paula, England

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
lovely hotel
lovely hotel, staff very pleasant and helpful. breakfast was great. really enjoyed our stay.
Aufenthalt von 8 Nächten im August 2018

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quality hotel option when visiting Ha Long Bay
We stayed here after our overnight junk boat trip was cancelled due to bad weather at the last minute and enjoyed a comfortable and entertaining stay. The room was very spacious with high quality furnishings and a quality bathroom. The hotel's facilities are good with gym, pool, restaurant and casino to enjoy if, like us, you are stranded by a typhoon! The staff were very helpful and assisted us in booking alternative sightseeing activities after our tour was cancelled. The only draw back was the location which was a little isolated half way between Tuan Chau Harbour and Ha Long City which meant we required taxis to do anything. Aside from that I would recommend this hotel as a place to stay with the comfort and good service that you'd expect from a 5 star property.
Aufenthalt von 1 Nacht im August 2018

6/10 – Okay

Magali

Gut: Sauberkeit und Komfort des Zimmers
Supoortable pour une nuit
J’avais choisi cet hotel pour ce reposer du vol de 15:00 et trajet depuis Hanoi avant une croisiere. Chambre Deluxe confortable. Hotel en partie en travaux avec quelques nuisances. Hôtel situé dans un quartier en construction donc la vue sur la baie comprend la vue sur les travaux. Clientèle essentiellement chinoise et tres bruyant dans le hall. Les 2 restaurants ne semblaient pas extraordinaires et nous avons opté pour un diner et petit dejeuner au Novotel proche pour ne pas avoir un petit dejeuner uniquement asiatique.Je ´aurais pas pu rester plus d’une nuit.
Aufenthalt von 1 Nacht im Juli 2018

8/10 – Gut

Anne Britt

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Anbefales
Supert hotell, du følte deg ivaretatt, grei avstand til butikker og restauranter. Det var dårlig med internasjonale retter i resturantene på hotellet
Aufenthalt von 2 Nächten im Juli 2018

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Pictures were nothing like what we got. Smelled like smoke even though the staff stated that our floor was smoke free. Hotel was ok overall. Nothing special
Aufenthalt von 4 Nächten im Juli 2018

10/10 – Hervorragend

Mincheol

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2018
Antwort von Dung Sales am 31. Mai 2018
Thank you very much for choosing Royal Ha Long hotel for your stay and spending time to share your experience with us.

10/10 – Hervorragend

Chris

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice
They were extremely nice and helpful and even booked me a very nice tour of Ha Long Bay. I would definitely recommend this hotel if you’re in Ha Long City
Antwort von Dung Sales am 31. Mai 2018
Thank you very much for choosing Royal Ha Long hotel for your stay and spending time to share your experience with us.

6/10 – Okay

Karl, Melbourne

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Hotel was in very good condition, centrally located, however the staff don't speak English, which makes it difficult for someone who doesn't speak the language. I can understand why they don't have the need to speak English, 99% of their customers are from China, Taiwan and Korea.
Aufenthalt von 5 Nächten im April 2018
Antwort von Dung Sales am 31. Mai 2018
Thank you very much for choosing Royal Ha Long hotel for your stay and spending time to share your experience with us.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Expedia needs to be more diligent
I need a booking number which Expedia didn't supply, the itinerary number or book number provided by Expedia were not the right criteria for what was needed to check in. 30 min hassle at the front desk cause the correct information wasnt provided by Expedia. Checked app, email, online Expedia website, none had it.
Aufenthalt von 1 Nacht im April 2018
Antwort von Dung Sales am 29. Mai 2018
Thank you very much for choosing Royal Ha Long hotel for your stay and spending time to share your experience with us.

6/10 – Okay

stive, seoul korea

Verbesserungswürdig: Zustand der Unterkunft
카지노가 있음 , 스스로 제어못하는분 추천못함, 아침식사 메뉴가 저급입
수영장 공사중 이고 피트니스시설도 저급이고 익스피디어 추천호탤이라 예약하고 갔지만 가격대비 추천할 호탤 못됨
Aufenthalt von 2 Nächten im März 2018
Antwort von Dung Sales am 29. Mai 2018
Thank you very much for choosing Royal Ha Long hotel for your stay and spending time to share your experience with us.

8/10 – Gut

Sarah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
An all-round lovely experience!
This hotel was incredible - the views were great, the rooms were big and lovely to stay in, but I would warn to pay more and get a bay-view room as the other rooms don't exactly have much to look at. In terms of staff, everyone was wonderful and extremely attentive - I didn't open a single door on the trip. Reception also helped us organise a boat trip and gave us advice on the local area. The outdoor pool is fantastic and the indoor pool is just as nice, but isn't heated, so you're aware. In terms of hotel facilities, everything was great - the restaurant was lovely (and I'd definitely recommend adding breakfast to your booking) but the spa was disappointing as it is for men only :/ Overall, I thoroughly enjoyed mty stay at the Royal Halong Hotel and would absolutely stay again. 9/10

10/10 – Hervorragend

CHIHCHIANG

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
中餐廳菜肴美味
旅行團很多大大的下降了酒店的品質。酒店離市中心較遠，出入、用餐及購物較不方便。
Aufenthalt von 2 Nächten im Oktober 2017

6/10 – Okay

Cindy, Perth Australia

Gut: Sauberkeit und Komfort des Zimmers
It's not a 5 star hotel standard
Location isn't great as it quite far from the centre and notthing to do surround. Staffs are not really friendly. The hotel allows guests to smoke right inside so it's not a friendly kids staying. Buffet breakfast isn't great and not many choices to choose from. Overall this hotel isn't a 5 star rate standard and I would not recommend this hotel to anyone. If you are a family travel with young kids, don't stay here.
Aufenthalt von 2 Nächten im September 2017

6/10 – Okay

chong, china

I would not recommend this hotel it is overpriced My room AC was not working and it took them hours to reponse to my complaint The buffet ran out of food and that is not acceptable overall it is not worth the money

10/10 – Hervorragend

Sunny

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent service and facility
The room is spacious, clean with good amenities. The staff spoke English and were friendly and helpful.

6/10 – Okay

Subeom

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft

8/10 – Gut

HONG HANH

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

russell, Harrow

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing indoor pool and fun casino
Grear sports facolities. Pool is fabulous. We enjoyed casino too. Not much going in in area. restaurant was superb

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice Hotel and close to city centre
We had a great time in Halong, the Hotel is ROYAL in every way, all facilities are well maintained and staff are friendly, not to mention the hotel is really luxury in every way

8/10 – Gut

Markku

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Hotelli ranta-alueen läheisyydessä
Viiteen tähteen rankattu hotelli, joka ei kuitenkaan kaikilta osin täyttänyt viiden tähden odotuksia. Hotellin ja huoneitten kunto hyvä, myös hyvät saunatilat ja kuntosali, joka kuitenkin melko vaatimaton varustukseltaan. Monipuolinen buffet- aamiainen. Hotellin henkilökunta aika teennäisen ystävällistä suuremmilta osin ja jotenkin kylmä vaikutelma jäi varsinkin respan henkilöstöstä. Hotellin lähellä oleva ranta remontissa ja suurta rakennustyömaata, varmaan valmistuessaan hyvä kokonaisuus kuitenkin. Matkaa Halongin keskustaan muutama kilometri.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Unfriendly staff
Beautiful looking hotel but staff were unfriendly

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good seaview, good service and reasonable price.

8/10 – Gut

raymond

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Accommodation,Customer Service
Bedrooms are excellent in terms of decor, comfort, space. Breakfast is geared towards the Asian palate without adequate choices for the western taste.A patron was observed smoking whilst taking food from the food trays,although the waitress dealt with the problem once she was informed. Hotel's method of checking that no item was removed from the room is unsatisfactory and can be embarrassing if a genuine mistake is made by the patron.

6/10 – Okay

Arnaud, Saratoga, California

Gut: Sauberkeit und Komfort des Zimmers
Disappointing.
The food in the restaurant was really bad. They tried to keep our passport during registration. There was some construction until 9pm. Overall we were a bit disappointed.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel, but NOTHING to do in the city
The hotel is nice especially the service is great, the food is excellent!

10/10 – Hervorragend

keith, Australia - TAS - Regional TAS

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft