Am Strand, weißer Sandstrand, Schnorcheln
Verfügbarkeit prüfen

Bewertungen von Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

4.5 out of 5
Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort
Gros Islet, Gros Islet

Bewertungen

8,2

Sehr gut

383 von insgesamt 769 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
199 von insgesamt 769 Gästebewertungen haben eine Bewertung von 8 - Gut" "
98 von insgesamt 769 Gästebewertungen haben eine Bewertung von 6 - Okay" "
46 von insgesamt 769 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
43 von insgesamt 769 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,4/10

Personal & Service

8,4/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

CHRISTOPHER

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great property with good dining, pool and beach. Friendly staff
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

David

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Long distance from airport (1hr 40 mins), but the views and the automatic tour you receive from the commute to resort is absolutely beautiful! Well worth it!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von RSL am 22. Mai 2024
Dear Valued Guest, Thank you for your perfect review. Looking forward to serving you again.Best regards,

10/10 – Hervorragend

Elisabeth

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the food, the entertainment, and the staff was amazing!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von RSL am 21. Mai 2024
Dear Valued Guest,Thank you for your perfect rating! We love that you had an amazing time at our resort.Best Regards,

10/10 – Hervorragend

Ernsaella

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will recommend this property to anyone.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von RSL am 21. Mai 2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards,

8/10 – Gut

Fran J

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pros -The resort is beautiful. The maid service and food were great. The check-in and concierge staff were excellen as well.The typical tourist excursions were available. Nightly resort entertainment ok. Cons - There was not much to see or do outside of the resort. The resort beach area was small and rocky. no hotel provided transport for short distances, some staff not welcoming, ATM was out of order for several days. Limited paper napkins available, water and ice should be available without having to request from the bar. Also, a very limited liquor selection-choices were on the low end. This is a lovely place, but Marriott should do more to elevate the experience.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von RSL am 21. Mai 2024
Dear Valued Guest,Thank you for your review! We are happy that you loved our resort and hope you come again soon so we can show the improvements made. Best Regards,

10/10 – Hervorragend

jericka

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Resort 10/10. They have swim up cabanas available but they reserve days in advance. If you do a swim up room they come with two queen beds or one king state your preference.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von RSL am 21. Mai 2024
Dear Valued Guest,Thank you for your perfect rating! Best Regards,

8/10 – Gut

Thabi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 10 Nächten im Mai 2024
Antwort von RSL am 21. Mai 2024
Dear Valued Guest,Thank you for your rating! Come again soon!Best Regards,

10/10 – Hervorragend

Meisha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von RSL am 21. Mai 2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards,

10/10 – Hervorragend

James, Detroit

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von RSL am 21. Mai 2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards,

8/10 – Gut

Ivan

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was good and had a good time but the staff no up to par with other royalton hotels I’ve been too
Aufenthalt von 3 Nächten im Mai 2024
Antwort von RSL am 17. Mai 2024
Thank you for your feedback and review. Happy you had a good time. Best Regards.

2/10 – Ungenügend

Christina

Mit dem Partner gereist
Gut: Zustand der Unterkunft
After enjoying stays at two other fantastic hotels in St. Lucia during my recent trip, I opted to spend one night at the Royalton due to its proximity to the Jazz festival. However, from the moment I arrived, it was nothing short of a nightmare. Despite arriving earlier than the 3 pm check-in time, I was assured by the reception team that my room would be prepared promptly. As they gathered my details, a guest at the front desk was already complaining about the poor condition of her room, which was the first red flag. After waiting for two hours, I returned to the front desk at 3 pm only to be informed that my room still wasn't ready. Over the next three hours, the front desk repeatedly told me to wait just another 15 minutes, without providing any accurate information or clear timeline. Meanwhile, multiple other guests approached the front desk with complaints about their rooms, including one couple whose ceiling was leaking and eventually caved in, resulting in them wasting half a day waiting for another room. Due to the excessively long wait, I ended up missing the event I had paid to attend. The room itself was quite basic and had a strange clinical, clammy smell. Despite boasting about the room being stocked with drinks, the fridge only contained two small Piton beers, with no water in sight. The only redeeming qualities of the hotel were its communal amenities such as the pool, basketball court, and bars. Would I consider returning? Absolutely not! I would recommend b
Aufenthalt von 1 Nacht im Mai 2024
Antwort von RSL am 14. Mai 2024
Dear Valued Guest,We are truly sorry that you had this experience with us. We pride ourselves on providing the best service possible. It's unfortunate that you also have wait so long for your room. we continue to work to fix these set backs everyday.Thank you again for your feedback.Best Regards.

8/10 – Gut

Nicole

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von RSL am 14. Mai 2024
Dear Valued Guest,Thank you for you rating and we hope we do get another opportunity to give you better service.Best regards.

8/10 – Gut

shanitra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von RSL am 14. Mai 2024
Dear Valued Guest,Thank you for your rating! We hope to meet all your needs next time around.Best Regards.

8/10 – Gut

Elisha

Gut: Sauberkeit und Personal & Service
Escalator not working
Aufenthalt von 4 Nächten im April 2024
Antwort von RSL am 14. Mai 2024
Dear Valued Guest,Thank you for your rating and feedback.Kind regards.

4/10 – Schlecht

Cherie

Mit dem Partner gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beach and pools
Aufenthalt von 7 Nächten im April 2024
Antwort von RSL am 14. Mai 2024
Dear Valued GuestWe are sad to be getting this rating but we surely appreciate the feedback as it helps us improve our service.Kind regards.

6/10 – Okay

Wayne

Mit dem Partner gereist
Firstly the travel from airport is about 1.5 hours to 2hours . On the Expedia website it says 40 min . Which was the deciding factor why I chose this property so in essence it’s false advertising. The property has the potential to be awesome but it missed its mark on most of the restaurant staff and bar staff . Half of our encounters where welcoming the other half was poor . Which left us disappointed. Bar staff definitely are either over worked or underpaid because the drinks and service stunk . The food was average but the wait staff in steak house and zen made up for the other poor staff in the other restaurants . The house cleaning service was excellent and our room was cleaned with care daily . Overall great resort if you like cheap liquor and mid food . Unfortunately I expected more quality. My recommendation is to either lower your rate to justify the average service or train staff better to continue charging the upper level rate . 6 out of 10 for me
Aufenthalt von 3 Nächten im April 2024
Antwort von RSL am 17. Mai 2024
Dear Valued Guest,Thank you for taking the time to leave a review. We have noted all your feedback and continue to strive to improve in every area. We do hope you can give us another change to give you the service you deserve.Best Regards,

10/10 – Hervorragend

Destiny

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was beautiful and big ! It had many options to choose from for dinner. The food was fantastic at all the restaurants we tried. Rooms was spacious and nice. Only this is the plugs are not what I’m use to so bring a portable charger for phones and etc. Overall the resort was beautiful and I would come back and stay again. Highly recommended.
Aufenthalt von 4 Nächten im April 2024
Antwort von RSL am 17. Mai 2024
Dear Valued Guest,Thank you for your perfect review and we are glad you had a great time at our resort and that you have an overall great experience! Thank you again for your review.Best Regards,

10/10 – Hervorragend

Brandon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort was beautiful and the staff were extremely friendly. The two main pool areas are really nice. The Hideaway only pool is really cool. We did the Diamond Club and the pool for that one is so-s0 but it is nice and secluded. Speaking of the Diamond Club, my GF and I believe it was worth it. Our butlers were Darnell and Kaysha and they were both extremely friendly. They take care of all your reservations, anything needed in or with your room, and they even will bring you drinks/food while you are lounging by the pool or beach. The Diamond Club gives you access to the Grazie restaurant for breakfast and lunch too. We enjoyed the laid-back atmosphere and the resort never seemed overcrowded. The nightly entertainment was enjoyable every evening. The individuals selling items on the beach and selling excursions were never pushy. A simple no thanks and they were on their way. The view from our room was incredible. I would say if you can afford it, go for room 5501. I believe all rooms on 2nd floor or higher probably have an ocean view. It appeared on the ground floor rooms were swimouts, but probably sacrificed ocean view. My GF and I are not foodies so take this with a grain of salt, but we really enjoyed the food. Almost every fish we tried was really good, even in the buffet. The portion size at Calypso seemed extremely small but you can order more than one dish I believe. Zen was a fun experience which is the hibatchi grill. Drinks were decent.
Aufenthalt von 6 Nächten im April 2024
Antwort von RSL am 17. Mai 2024
Dear Valued Guest,We are really happy to hear of your great experience and that you are more that satisfied as a Diamond Club member. It's always a pleasure to read reviews like these as it help us know that we are taking steps in the right direction.Thank you again for you prefect review!Best regards,

2/10 – Ungenügend

Luke

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 6 Nächten im April 2024
Antwort von RSL am 17. Mai 2024
Dear Valued Guest,We regret to see that you were not happy with your time. We do hope you can give us another change to give you the service you deserve.Best Regards,

10/10 – Hervorragend

Nosakhare

Aufenthalt von 3 Nächten im April 2024
Antwort von RSL am 14. Mai 2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards.

10/10 – Hervorragend

DEVENDRA

Aufenthalt von 4 Nächten im April 2024
Antwort von RSL am 14. Mai 2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards.

6/10 – Okay

harshad

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von RSL am 17. Mai 2024
Dear Valued Guest,Thank you for the rating. We do hope you can give us another change to give you the service you deserve.Best Regards,

8/10 – Gut

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had an enjoyable stay at the Royalton, St. Lucia. I stayed for five nights during April 2024. If choosing to stay at this property it is definitely worth to purchase the Diamond club option. I had Butlers, Benjamin and Marlon and they catered to our every need. They were amazing! The nightly entertainment was also good. The only drawback is that their food could be much improved it lacked flavor and they could add more cultural variety dishes to their buffet. The best specialty restaurant was the steakhouse.
Aufenthalt von 4 Nächten im April 2024
Antwort von RSL am 17. Mai 2024
Dear Valued Guest,Thank you for your review, we are very happy that you had a great time in Diamond Club. We are also elated to hear that you were satisfied with your butlers. We do note however your feedback on the food as we continue to try our best to cater to a wide range of palettes.Thank you again for your review.Best Regards,

10/10 – Hervorragend

Nicholas

Aufenthalt von 4 Nächten im April 2024
Antwort von RSL am 14. Mai 2024
Dear Valued Guest,Thank you for your perfect rating!Best Regards.

8/10 – Gut

Brittney

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Dining options were amazing, wish their was more night time activities .
Aufenthalt von 4 Nächten im April 2024
Antwort von RSL am 17. Mai 2024
Dear Valued Guest,Thank you for your review and we are happy to hear that your dining experience was amazing! We look forward to serving you again soon.Best regards,

10/10 – Hervorragend

Matthew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic week away with family. First time in Caribbean and this was a perfect place to go. Food was fantastic and as expected for a resort of this type. Would recommend Diamon Club for the private pool area and beach though didn’t find the butlers overly attentive though we didn’t press them to do things for us repeatedly as it didn’t feel right. Would return and would highly recommend.
Aufenthalt von 7 Nächten im April 2024
Antwort von RSL am 17. Mai 2024
Dear Valued Guest,Thank you for your review and we are very happy to hear that you enjoyed your time here immensely. We always look forward to delivering the best and it makes us happy when guests are happy.Looking forward to seeing you again.Best regards,

10/10 – Hervorragend

Walter Edward

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 6 Nächten im März 2024
Antwort von RSL am 3. Apr. 2024
Dear Valued Guest, Thank you for rating your experience and we hope to welcome you back again. Regards

2/10 – Ungenügend

Hosea

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This is not a luxury experience. This is a worn property and not as advertised. For beginners, we were charged an additional 1k upon arrival for a second guest. Our toilet ran all night and maintenance never came to check it out although we asked several times. The AC had a mind of its own and it got extremely hot and stuffy at night. For the price you would think water activities would be included however they were al la carte. The stinch of sewage lingers by the steps near the food hall. The swim out pool wasn't clean when we arrived nor at all throughout our 5 day stay. We paid for early check in and the room wasn't ready for another few hours. Food was just okay. The steakhouse was the best however they couldn't get medium well right. The spa is not worth the money and is extremely over priced. Not worth the money paid. The entertainment was not reflective of what we paid for. Don't waste your money!
Aufenthalt von 4 Nächten im März 2024
Antwort von RSL am 17. Mai 2024
Dear Valued Guest,We regret to see that you were not happy with your time. we will continue to work to improve service so our guests can have the best possible experience. We do hope you can give us another change to give you the service you deserve.Best Regards,

6/10 – Okay

Heather Mae

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Property and grounds were beautiful. Staff was nice but seemed very rehearsed/ fake. The food was very average. Even the restaurants. For the price i think there are better options on the island
Aufenthalt von 4 Nächten im März 2024
Antwort von RSL am 17. Mai 2024
Dear Valued Guest,Thank you for your review. We are sorry to hear about your culinary experience as continue to strive to do better in all aspects of service. We do hope you can give us another change to give you the service you deserve.Best Regards,

8/10 – Gut

Donna Marie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was amazing. From grounds keepers to our butler, kind, patient and helpful. The food is ok. There was a great mix of local food and traditional food. The entertainment was not so good. The stay is pricey but we had an amazing time with great people.
Aufenthalt von 4 Nächten im März 2024
Antwort von RSL am 17. Mai 2024
Dear Valued Guest, We are happy that you had and amazing time. We continue to strive for excellence and it's always encouraging to get reviews like yours as it gives us a good idea that we are on the right path.Thank you again for you review.Best regards,

6/10 – Okay

kathleen

Gut: Sauberkeit und Zustand der Unterkunft
The staff is generally very friendly and try hard. Especially our butlers. Unfortunately they don’t seem to have management support . No ice at several bars. No limes , lemons or oranges anywhere on property for four days. Only plastic at the “ martini bar” unless you arrived early . We were all inclusive but when we tried to order up scale wines at a surcharge the wines were usually not available because management had not updated the list . Watersports closes at 3:00 pm ! And they don’t take reservations. On several days the music at the big pool abd beach was so loud and the content so rude and sexually offensive people left the beach and/or complained. So loud and rude a member of our group had to drop a zoom call they were taking in the room on the 4th floor !
Aufenthalt von 7 Nächten im März 2024
Antwort von RSL am 3. Apr. 2024
Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. It's disappointing to hear that our service fell short of your expectations.We appreciate you bringing these concerns to our attention, and rest assured, we will address them with our management team to ensure improvements are made. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests.Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate our commitment to delivering a superior guest experience.Regards

10/10 – Hervorragend

Syeeda, Springfield

Aufenthalt von 4 Nächten im März 2024
Antwort von RSL am 17. Mai 2024
Dear Valued Guest,Thank you for your perfect rating. We do hope to serve you again soon.Thanks again for staying with us!Best regards,

10/10 – Hervorragend

JULIET

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was at the Diamond Club of resort awesome service We had 24 hour room service ( although u did not beed it with all the dining options) as well as access to Butler services for 12 hours a day I had team Kurtney and Reana and they where fantastic — I came to celebrate my birthday and everyone and every body here was fantastic— will definitely come again
Aufenthalt von 4 Nächten im März 2024
Antwort von OCM am 18. März 2024
Dear Juliet,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

4/10 – Schlecht

Sara Emilia

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Hotel and room were very nice. Food was good and the drinks were good . Most of the staff is extremely unfriendly and most seem they want to do their jobs let alone make your visit enjoyable. Won’t be revisiting because of the unfriendly staff
Aufenthalt von 4 Nächten im März 2024
Antwort von OCM am 18. März 2024
Dear Sara Emilia ,Thank you for choosing Royalton St. Lucia as your resort and for sharing your experience with us.We are truly regretful to learn that we were unable to provide you with the flawless holiday experience that we aim to provide to all of our guests. Nevertheless, we have taken detailed notes of your comments, concerns, and recommendations, and have shared them with our management team for further review as we are committed to the continued improvement of every aspect of our guest vacations. We were humbled to have had you as our guest, and we hope to have the pleasure of welcoming you back to our shores for an improved holiday experience.Kind Regards,Royalton St. Lucia,Management Team

8/10 – Gut

Tim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is flawless, rooms are perfect, beautiful beach and pools, The beach can get loud from pool activities weather it’s the pool party, foam party etc can be hard to relax A la carte dining is great so is the tepenacki & steak restaurant, Italian is atrocious and tex Mexicans much better, Hotel in general is great but if evening dining is important to you like it was us there isn’t many great options
Aufenthalt von 7 Nächten im März 2024
Antwort von OCM am 18. März 2024
Dear TimThank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

8/10 – Gut

Lois

Aufenthalt von 3 Nächten im März 2024
Antwort von RSL am 3. Apr. 2024
Dear Valued Guest, Thank you for rating your experience and we hope to welcome you back again. Regards

8/10 – Gut

Louise

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 10 Nächten im Februar 2024
Antwort von OCM am 12. März 2024
Dear Louise,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

6/10 – Okay

Kizzie

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Property never sent my final receipt for my stay EVEN AFTER I called and requested. My credit card was showing pending unauthorized charges.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von OCM am 6. März 2024
Dear Kizzie,Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your stay. We understand the importance of promptly providing a final receipt and ensuring a smooth check-out process.We take your concerns seriously, and we are currently investigating the issue to identify the root cause and prevent it from happening in the future. Please be assured that unauthorized charges are not tolerated, and we are working diligently to address and rectify this situation promptly.To assist you further and resolve the pending charges on your credit card, we kindly request that you reach out to our customer service team. Our team is committed to resolving any outstanding issues and ensuring your satisfaction.Once again, we apologize for any frustration this may have caused and appreciate your patience as we work to address and resolve these issues. We value your feedback, and it helps us improve our services for all our guests.Thank you for your understanding.Royalton St. Lucia Management Team

8/10 – Gut

Kevin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It wax a great experience. How I had a terrible experience with the security.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von OCM am 29. Feb. 2024
Dear Kevin,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

8/10 – Gut

Dorian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Views were beautiful
Aufenthalt von 4 Nächten im Februar 2024
Antwort von OCM am 4. März 2024
Dear Dorian,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 – Hervorragend

Chareka

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice property to have a milestone celebration! Customer service was amazing. Thank you Daniel (F&B Director) Chef Kenneth, Sam from the avibe Team, Bartenders: Antionio, Johnny, and Jefferson, and Server Ava for making my birthday an unforgetable one! The Views were breathtaking. Food and beverage service was fantastic. We lived in the pool and ocean the whole time there. I will be returning to this property for sure!
Aufenthalt von 4 Nächten im Februar 2024
Antwort von OCM am 29. Feb. 2024
Dear Chareka,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 – Hervorragend

Nathaniel J

Aufenthalt von 4 Nächten im Februar 2024
Antwort von RSL am 3. Apr. 2024
Dear Valued Guest, Thank you for rating your experience and we hope to welcome you back again. Regards

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This resort is absolutely perfect. My wife and I have been to several all inclusives and this one is at the top of the list. The staff are welcoming and accomodating. The food was excellent at every restaurant. The entertainment is great! We have no complaints. We usually don't stay at the same resort more than once, but we will be back here.
Aufenthalt von 6 Nächten im Februar 2024
Antwort von OCM am 20. Feb. 2024
Dear David,Thank you for making Royalton St. Lucia your resort of choice and for sharing your experience with us.We are delighted to read the highlights of your enjoyment of the holiday provided to you and will ensure your commendations are shared with everyone, especially Ike who was instrumental in this success.It was undoubtedly a pleasure hosting you, we thank you for your perfect rating and we eagerly await your return.Kindest Regards,Royalton St. Lucia,Management Team.

8/10 – Gut

Jeffrey Allan, Dakota Dunes

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property and grounds. Beach was a little small (by our standards). Staff was mostly just OK. No one really wowed us. Restaurants had good food but the buffet (which we only at at once) was just OK. The ride to the resort from the airport was brutal….2 hours!
Aufenthalt von 10 Nächten im Februar 2024
Antwort von OCM am 20. Feb. 2024
Dear Jeffrey Allan,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 – Hervorragend

Joseph

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My wife and I have never stayed at an all-inclusive resort before, and we thought we would try this one. This all-inclusive resort was a fantastic stay for my wife and me. The rooms were clean, very comfortable and well lit (We stayed at the Diamond Club portion.) We can't say enough about the staff. They were very friendly, helpful and courteous at all times. The food at the restaurants were very nice and the bars had a good selection of house drinks. We had quite a choice of activities to choose from (the spa massages were great) and the resort offered musical entertainment for all every night in the courtyard. If you do book a package here, I would opt for the bus service from the airport to the resort. True it is $120/person - but renting a car is more expensive (you do need insurance and an international driver's license) and unless you are comfortable driving on the left side of the road, on the right side of the car, traveling 1.5 hours on hilly, pot-holed roads, with erratic, fast local drivers - take my advice - take the bus service! We would book this place again, but longer (stayed 5 nights) and we would do more activities.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von OCM am 20. Feb. 2024
Dear Joseph,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

2/10 – Ungenügend

Benedicta

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von OCM am 29. Feb. 2024
Dear Benedicta,Thank you for choosing Royalton St. Lucia as your resort and for sharing your experience with us.We are truly regretful to learn that we were unable to provide you with the flawless holiday experience that we aim to provide to all of our guests. Nevertheless, we have taken detailed notes of your comments, concerns, and recommendations, and have shared them with our management team for further review as we are committed to the continued improvement of every aspect of our guest vacations. We were humbled to have had you as our guest, and we hope to have the pleasure of welcoming you back to our shores for an improved holiday experience.Kind Regards,Royalton St. Lucia,Management Team.

10/10 – Hervorragend

Darryl

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
This was a beautiful resort the staff were friendly and super helpful our butlers Nelson and Kurtney were great they made sure our trip was fabulous
Aufenthalt von 3 Nächten im Februar 2024
Antwort von OCM am 20. Feb. 2024
Dear Darryl,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

4/10 – Schlecht

santo, wheaton

Gut: Ausstattung
Bad food . Rude employees
Aufenthalt von 9 Nächten im Februar 2024
Antwort von OCM am 20. Feb. 2024
Dear Santo,Thank you for choosing our resort and for sharing your experience with us.It is truly disheartening to learn that your recent visit was not an enjoyable one as our aim is always to provide enjoyable and memorable experiences to each of our valued guests. We assure you this is in no way the holiday we hoped for you nor is it a true reflection of our resort and brand. We extend our sincerest apology for any inconvenience or inconsistent service you might have encountered.We have taken detailed notes of all the comments and concerns you shared with us and have communicated them to our management team for further review and to identify areas where we can improve. We apologize again for any inconvenience caused.We would love to have the opportunity to make it up to you and provide you with an exceptional experience on your next visit.Thank you for choosing our resort, and we hope to have the pleasure of hosting you again soon.Kindest Regards,Royalton St. Lucia,Management Team.

4/10 – Schlecht

Verifizierter Reisender

Gut: Komfort des Zimmers
2nd chance & never again!
2nd time going in 2years and needless to say something’s will never change. Room wise the bed was comfortable but the bench in front of the bed broke the same we arrived. It was taken out of the room but never got a replacement. What’s the point of housekeeping if they don’t even change your sheets. I accidentally had some makeup which smear on the bed. Yea I slept with that stain for the next 4 nights & yes it was very much visible. Food was mid. Local food tastes way better outside of the hotel. On night we went to the steak house and the server brings the food and asks us to taste it in front of him. I was so thrown off but anyways I took a bite and that meat was tough AF. If you want to eat real steak go to (Big Chef Steakhouse) they never disappoint as that’s where I went the following day after that horrible meat we were served. Only place with decent food was the Hibachi which you have to make a reservation for and the Buffet had a good selection however I saw a guest sneezing near the bread and decides to pick up the knife to cut her bread NO ONE decided to replace that filthy knife and I saw 2other guests touch it. On our last day I got breakfast and my fiancé had a long piece of hair on his sausage. FYI - my hair is should length this hair was atleast waist length. I told the front desk but they are going to do anything about it. Needless to say, I am not staying in this establishment again the island has better hotels.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von OCM am 20. Feb. 2024
Dear Guest,Thank you for taking the time to share your detailed feedback with us. We sincerely appreciate your insights, and I want to extend my apologies for the challenges you faced during your stay.We understand the importance of maintaining a high standard, and I want to assure you that your feedback will be shared with our team for immediate attention and improvement. We are committed to addressing these issues to enhance the overall guest experience.We truly value your honesty, and it's through feedback like yours that we can identify areas for growth. Your satisfaction is our priority. and I'm sorry that we fell short of your expectations. We hope you give us another chance in the future to provide a better and more enjoyable experience. Thank you again for your feedback.Warmest Regards,Royalton St. Lucia,Management Team.

6/10 – Okay

Negar

Gut: Personal & Service
Overall it’s three star at best; dated facility and very very very dated entertainment. It’s like this place is stuck in a 1989 time capsule. Only saving grace is the water and beach and the hotel has nothing to do with it other than the fact that it’s on this piece of land For these prices, it’s just very subpar
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von OCM am 11. Feb. 2024
Dear Negar,Thank you for sharing your thoughts on your recent stay. We apologize for falling short of your expectations and appreciate your feedback.We acknowledge your concerns about the dated facility and entertainment. Rest assured, we are committed to making updates to enhance our guests' experience.While we cannot claim credit for the natural beauty, we value your feedback and will work to complement it with improved amenities and entertainment options.Your comments are invaluable, and we hope you'll give us another chance to showcase our improvements in the future.Thank you for choosing us, and we look forward to the opportunity to exceed your expectations.Best regards,Management TeamRoyalton St. Lucia