Dear Guest, Thank you for taking the time to provide feedback on your experience in our resort.We evaluate all reviews, as we aim to improve further our services and facilities. We look forward to welcoming you back at SENSEANA Sea Side Resort & Spa in the future.Kind Regards, Guest Relations Department

Dear Mrs. Lina, Thank you for bringing your concerns to our attention regarding your recent trip. We are deeply sorry to hear about the unpleasant experience you had due to gastroenteritis virus. However, we would like to clarify that the reported cases were diagnosed as viral gastroenteritis, rather than a bacterial infection. We managed to take all necessary precautions to minimize the risk of transmission and maintain a high standard of hygiene thought our premises. We follow strict cleaning and sanitization protocols, including frequently touched surfaces. We regret any misunderstanding or miscommunication that occurred regarding your dietary requirements during your illness. Our team strives to accommodate guests requests promptly, especially during times of distress. Once again, we apologize for any inconvenience caused. We appreciate your feedback as it helps us improve and provide a better experience of our guests. Best regards,Guest Relations Department.

Dear Mr. Ajshe,We thank you for taking the time to provide us with feedback regarding your recent stay at our accommodation. We apologize for the inconveniences you encountered during your visit. we deeply apologize for the delay of receiving your room. Rest assured, we have thoroughly reviewed our check-in procedures and have taken appropriate measures to prevent such incidents from occurring in the future. Regarding the issues with the electronics in your room, we apologize for the malfunctioning lights. We regret that our response did not meet your expectations initially, but we are grateful that our maintenance was able to address this issue later in the evening. We acknowledge the importance of a comfortable and fully functional room, and we will use your feedback to further improve our maintenance and response procedures. We also understand your dissatisfaction with ongoing construction activity within the hotel premises. We apologize for the disruption caused by the noise and the presence of tools in the hallway. However, we acknowledge that it had a negative impact on your relaxation experience. We appreciate your candid feedback, as it helps us identify areas for improvement. We sincerely apologize that we were unable to provide the relaxing and enjoyable vacation you had expected. Your comments have been shared with our management team, and we will work diligently to address the issues raised to ensure that such incidents do not recur. We thank you once again for bringing these matters to our attention. We apologize for falling short of your expectations and appreciate your understanding. Your feedback is invaluable to us as we strive to continually enhance our guest experience. Kind Regards, Guest Relations department.

Dear Guests, We thank you for taking time and sharing your honest experience here at SENSEANA Sea Side Resort & Spa. We are delighted to see how we succeed and reach our goal of offering you an unforgettable stay. Here at SENSEANA Resort, we are dedicated and working every day to keep improving and delivering the best service possible. We hope to have the pleasure of welcoming you back again soon.Kind Regards,Guest Relations Department.

Dear Julie, We thank you so much for taking the time to share your wonderful review of our hotel. We are absolutely thrilled to hear that you had a fantastic experience during you stay. Your kind words about the beauty and modern décor of our property. It’s also great to know that you enjoyed the variety of options offered in our buffet-style main restaurant. We deeply appreciate your compliments regarding our dedicated and attentive staff, who strive to provide exceptional service. Your positive feedback serves as a tremendous motivation for us to continue delivering memorable experiences to all our guests. Thank you once again for your generous review, and we hope to have the pleasure of welcoming you back for a future stay with us here at SENSEANA Sea Side Resort & Spa. Kind Regards, Guest Relations Department.

Dear Guest, Thank you for taking the time to provide feedback on your experience in our hotel.All issues raised are taken into account and will be addressed with our team.Meeting our guests’ expectations is our utmost priority and as such it is disappointing to receive negative rating. We wish that we have received this information whilst still in house, so that we would be able to improve our services and make your holiday a memorable one.We look forward to welcoming you back at SENSEANA Sea Side Resort & Spa in the future.Kind Regards, Guest Relations Department

Dear Anonymous, Thank you for taking the time to provide feedback on your recent stay at our hotel. We sincerely apologize for the shortcoming you experienced and for not meeting your expectations as a newly constructed establishment. We understand your disappointment with the absence of a beachfront rooms, however it is physically impossible to provide or advertise a beachfront room as there is a road between the our Resort and the beach. The Public beach is just by crossing the road from hotel. In regards to the illness, after the examinations from the doctor the results showed gastroenteritis virus. We took all necessary measures in order to prevent any further spread. We apologize if this information was not communicated clearly. We deeply regret that your vacation experience was negatively impacted, and we understand the disappointment and frustration this may have caused. We appreciate your feedback and we apologize for the any distress caused.Kind regards, Guest Relations Department.