2/10 – Ungenügend
Bob
7. Aug. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We booked two rooms as we traveled down the Interstate. When we arrived, the place did not look as pictured. It was very cluttered around the exterior with a dumpster of heaping garbage and old toilets behind the hotel (near the doors to our two rooms). Worse, one room smelled horrid (like dirty laundry - really filthy old laundry). The other room had visible hair in the beds and in the bathroom and the AC did not get the room to anywhere near comfortable in the short time we were there. The manager gave us a key for another room explaining that they had a new cleaning service start that day, but the 3rd room had not even been cleaned at all. The beds were still messed up, so we just closed the door and went back to the main desk. He then offered to refund our payment, which we immediately accepted and moved on down to the next town where we did find a comfortable and CLEAN set of rooms. This was on July 28, 2025. No refund has shown up on our debit card yet. The manager said it "might" take 24 hours, but it has been over a week. We have traveled extensively and rarely if ever give poor reviews. There was one bad one in South Bend, Indiana, and another in Iowa City. However, this hotel is worse than the worst one we have ever booked. We were so happy to get the offer of a refund and move on! But we haven't received the refund yet. This place should be avoided.
Bob
Aufenthalt von 1 Nacht im Juli 2025