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Bewertungen von CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

3 out of 5
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection
83 Monroe Center St NW, Grand Rapids, MI

Bewertungen

8,4

Sehr gut

468 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
306 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
130 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
72 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
24 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

7,8/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Douglas

Mit dem Partner gereist
I enjoyed the look of the room (exposed brick was quaint). The bed was a little soft for my liking. Only had a nightstand on one side of the bed and we weren’t able to find anyone at the front desk when we checked out (this was undoubtedly due to the fact that there was a power outage, so it did not upset me). I would stay there again.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay. 2nd time. Just wish you all had a more affordable parking solution.
Aufenthalt von 3 Nächten im April 2024

8/10 – Gut

Kristin

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Marcus

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Jonathan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

6/10 – Okay

Valerie

Gut: Sauberkeit
Aufenthalt von 3 Nächten im April 2024

6/10 – Okay

Julia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Donald

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Lakesha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Scott

Gut: Sauberkeit und Zustand der Unterkunft
The rooms are definitely the size that the pictures give the impression of. Our city view was a window that looked out to a metal wall barrier a foot away, so no view. The room was poorly laid out and a bit inconvenient. And the bathroom door was cute but did not give any real privacy. For the price($300) I expected more. We stay at the Homewood suites or the residence inn for cheaper and their rooms are definitely better than these.
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Stephanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms give jail cell vibes Wet elevator No parking ($24 a day at nearest parking garage) Awesome staff
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Jesse

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

melissa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unique set up, walkable to Van Andel statium and all the bar and restaurant
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Karen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bartender Wesley was fantastic. His kindness and friendliness made us feel like were are friends and family. We felt very at home at the City Flats Hotel. The bed was very cozy. We would happily stay again.
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Downtown stay close to all the popular places in Downtown Grqnd Rapids Nice accommodations. Parking garage right around the corner
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Mel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Beth

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Was very quiet and convenient to downtown festivities, restaurants, etc. would not book here if you are going to be in the room for more than sleeping. Staff was not supportive and even offered for us to check out after simply asking if there were any other rooms available due to our room having a view of 3 brick walls. Room felt extremely small, wasted space, no view. Would check with staff before booking to see where your room is.
Aufenthalt von 2 Nächten im März 2024

6/10 – Okay

Sierra

Aufenthalt von 2 Nächten im März 2024

4/10 – Schlecht

Jason

Mit dem Partner gereist
Gut: Sauberkeit
We loved the location. But we got our room went and had something to eat and when we returned our key didnt work, after 3 tries up and down the elevator, the desk help got it to work. No big deal but the bed was extremely uncomfortable, the room was for two but only one towel.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Kenneth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Tracey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very convenient for concerts and events reasonably price
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Keith

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Small rooms. Fine finish details were lacking. IE shelves crooked and leaning tonthe point shampoo bottle wont stay withoht falling off. For the price i had expected more. It was clean and the staff was nice. I can say that for certain.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Rafael

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This location was perfectly in the middle of all are events, only had to walk 6 blocks max to everything planned!
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Catherine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Ashley

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The beds were advertised as queens but were fulls... when we asked for daily housekeeping we were denied that and told all they could do was take out garbage & provide 2 extra towels... they didnt take out the garbage but we did get the 2 towels (making our total 4 for our 4 person rental...)
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Ryan

Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Ismail

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024

6/10 – Okay

Katelyn

Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aesthetically Great But...
The location is awesome. The room was beautiful and spacious. Beds were fairly comfortable, on the soft side. Everything was eco-concious which is nice. However... when my son tried to take a shower and was trying to figure out how to adjust the water temp, it ended up making a horrible loud noise. My husband figured out that he had turned it towards cold and that's what caused it. So we figured out how to stop it, but for about 5 minutes it was just awful and not a good start to our stay. The bigger problem was that there was no real way to adjust the temperature of the room. There was a thermostat. I turned it down to 68. But the temp of the room stayed at 74 degrees all night. That is too hot to sleep! My whole family slept horrible because of that. Unless this is addressed, I'm afraid we will look elsewhere for a hotel room next time we are in the area.
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Rachel

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

William

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was ok. I'm not a fan of having to turn on all the lights just to go to the bathroom in the middle of the night
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Benjamin

Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Cynthia

Gut: Sauberkeit und Zustand der Unterkunft
Overpriced
Very small room, okay for overnight; horrible wi-fi connection; parking on the street is one hour metered parking, otherwise $24 in structure, overall not worth the price
Aufenthalt von 1 Nacht im Januar 2024

2/10 – Ungenügend

Kerra

Aufenthalt von 2 Nächten im August 2023

2/10 – Ungenügend

Tony

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comforter wasn’t washed. Shower flooded all over bathroom floor. Took over an hour to get towels. No carpet in room anywhere so during winter water tracked everywhere in room. No hanger closet or dresser. Entire room was the size of a closet.
Aufenthalt von 2 Nächten im Januar 2024

4/10 – Schlecht

Derek

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Disappointed
There was no room service, the front desk didn’t want to clean our room. We had to ask for them to clean. They didn’t hardly have any towels available. They offered no usual hotel accommodations like even lunch snacks or even bottled water. I was heavily disappointed at the level of service and basic customer service at this place.
Aufenthalt von 2 Nächten im Dezember 2023

2/10 – Ungenügend

Michael

Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

Robert

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
We were moved to a different room because the tv didn’t have a signal. The new room the tv couldn’t change channels. The new room had broken floor tiles. It was late when we checked in and later when we switched rooms. We reported the latest issue in the morning. When asking for a refund 6 hours later was told no (when I called) that since it was booked through Expedia they can’t issue a refund! Do yourself a favor and stay at one of 30 other hotels in GR that are just as nice but everything works in their rooms! Worst one night getaway for the wife and I ever! They truly do not care about their customers!!!

6/10 – Okay

Ellette, South Beloit

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
Upon arrival the staff person was not in the least bit friendly. In fact she did not even greet us. She closed her book went to the computer and waited for us to tell her our name. We were not given any information regarding the hotel other than where to find the elevator to our room. The room itself was okay but the bathroom was not at all clean. Mildew in the shower grout and years worth of dust on the woodwork. In addition we realized we were only left one bath towel for two guests and had to request another. We have stayed at this location many time years before but the property has definitely declined and the staff has as well.
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Jessica

Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

Charles

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
The instructions for parking were unclear and confusing and we were billed three times for the room and had a difficult time getting our charges reversed. Parking garage for the area is also a problem because if you stay overnight you get charged for 36 hrs, even though our stay was less than 24 hours
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von CityFlats Team am 11. Dez. 2023
Thank you for taking the time to leave a review with us! Unfortunately the parking is owned and operated by the city. See you next time!

10/10 – Hervorragend

Ryan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My go to Hotel when attending events at Van Andel arena
Aufenthalt von 1 Nacht im November 2023
Antwort von CityFlats Team am 23. Nov. 2023
Thank you for always coming back! We look forward to the next time!

10/10 – Hervorragend

Jonathon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von CityFlats Team am 23. Nov. 2023
Thank you for leaving a review with us!

6/10 – Okay

Faythe

Mit der Familie gereist
Gut: Personal & Service
It’s a unique property to be sure. Utilitarian would be the word to describe the hotel. There’s nothing warm, cozy or comfortable anywhere - furniture is hard, floors are hard, lines on the decor are severe and hard. If you like super modern and a simple, straight lined aesthetic, this is your place. If plush, comfortable and classic are more of your thing, go somewhere else.
Aufenthalt von 1 Nacht im November 2023
Antwort von CityFlats Team am 20. Nov. 2023
Thank you for taking the time to leave a review with us!

4/10 – Schlecht

Dawn

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von CityFlats Team am 22. Nov. 2023
Thank you for taking the time to leave a review with us!

4/10 – Schlecht

Evan

Mit dem Partner gereist
Gut: Sauberkeit
No parking provided. Room window legit looked into another room.. Wall paper falling off the wall. Comfy bed though!
Aufenthalt von 1 Nacht im November 2023
Antwort von CityFlats Team am 13. Nov. 2023
Thank you for taking the time to leave a review with us!

4/10 – Schlecht

Heather

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
I wanted to love this hotel but it fell short. Location is AMAZING! Parking structure right behind the hotel. I only picked this hotel for location and hotel bar. The attendant stated the bar would close at 1045, although online states 11. We arrived back at 930PM, and it was closed. There was only one towel in our room and only decaf coffee. Otherwise, great location and an average hotel in a downtown area.
Aufenthalt von 1 Nacht im November 2023
Antwort von CityFlats Team am 13. Nov. 2023
Thank you for taking the time to leave a review with us! We are sorry that we fell short this time. We hope to see you on your next trip to Grand Rapids!

4/10 – Schlecht

Travis

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von CityFlats Team am 12. Nov. 2023
Thank you for taking the time to leave a review with us!

10/10 – Hervorragend

Heather

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location and staff
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CityFlats Team am 8. Nov. 2023
Thank you for taking the time to leave a review with us!

6/10 – Okay

Kelly

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Don't stay here
This hotel was like staying in a dorm room . No carpet and minimal amenities . Tile was coming off floor and we had a view of a fire escape . The revolving door was locked and had to squeeze the luggage cart into a small door . For the price I expected more . I could've stayed at the JW fir $50 more ... so disappointed boutique hotels are usually so nice .
Aufenthalt von 1 Nacht im November 2023
Antwort von CityFlats Team am 8. Nov. 2023
Thank you for taking the time to leave a review with us! We have shared your review to ensure better service in the future!