Frühstück und Abendessen

Bewertungen von AC Hotel by Marriott Grand Rapids Downtown

2.5 out of 5
AC Hotel by Marriott Grand Rapids Downtown
50 Monroe Avenue, Grand Rapids, MI

Bewertungen

8,4

Sehr gut

95 von insgesamt 169 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
37 von insgesamt 169 Gästebewertungen haben eine Bewertung von 8 - Gut" "
20 von insgesamt 169 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 169 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 169 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,4/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Danny

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Will definitely stay again
Aufenthalt von 2 Nächten im Mai 2024
Antwort von AC Hotel by Marriott Grand Rapids am 24. Mai 2024
Hi Danny, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 – Hervorragend

Sidney

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property in a great location.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Marketing am 10. Mai 2024
Hi Sidney, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 – Gut

Lisa

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AC Hotel by Marriott Grand Rapids am 7. Mai 2024
Hi Lisa, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

6/10 – Okay

Marina

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very basic hotel amenities. Cleanliness may be improved. I was not asked if I wanted the room cleaned but they assumed it. I had to ask for tea bags and paper cup and I was asked like three times if I really wanted 2?paper cups and not 1!! Bar nice with love music
Aufenthalt von 2 Nächten im Mai 2024
Antwort von AC Hotel by Marriott Grand Rapids am 7. Mai 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your insights regarding the cleanliness and amenities provided. Rest assured, we'll address these concerns with our team to ensure a more seamless experience for our guests in the future. We're glad to hear you enjoyed the ambiance of our bar and live music. We hope to have the opportunity to welcome you back and exceed your expectations.

10/10 – Hervorragend

Duane

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The amenities
Aufenthalt von 3 Nächten im April 2024
Antwort von Marketing am 25. Apr. 2024
Hi Duane, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

2/10 – Ungenügend

Philip

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von AC Hotel by Marriott Grand Rapids am 15. Apr. 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

6/10 – Okay

Therese

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
The front desk wanted us to park in their parking structure, a block away, so they could get extra money for parking fees. They did NOT tell us that on the weekends, parking is free in downtown Grand Rapids. They were very kind, but not helpful.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von AC Hotel by Marriott Grand Rapids am 5. Apr. 2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused regarding the parking situation. Your feedback is valuable, and we'll make sure to communicate parking options more clearly in the future. We appreciate your kind words about our staff's kindness and will strive to improve our level of helpfulness. We hope to have the opportunity to better serve you in the future!

2/10 – Ungenügend

LaTanya

Aufenthalt von 1 Nacht im März 2024
Antwort von AC Hotel by Marriott Grand Rapids am 15. Apr. 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 – Hervorragend

Lynn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super friendly staff, centrally located. Beds/pillows were mediocre. Parking slightly off site.
Aufenthalt von 1 Nacht im März 2024
Antwort von AC Hotel by Marriott Grand Rapids am 13. März 2024
Hi Lynn, thanks for reviewing us! We're happy to know that you've had a great experience. Additionally, thank you for your feedback. We look forward to seeing you again soon!

10/10 – Hervorragend

Breanne, Haslett

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Great location
Aufenthalt von 1 Nacht im März 2024
Antwort von AC Hotel by Marriott Grand Rapids am 13. März 2024
Hi Breanne thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 – Hervorragend

Lisa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Justin at the front desk made is feel so welcome and comfortable. Our stay was great.
Aufenthalt von 1 Nacht im März 2024
Antwort von AC Hotel by Marriott Grand Rapids am 8. März 2024
Hi Lisa, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 – Hervorragend

Maygen

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We absolutely loved AC Hotel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von AC Hotel by Marriott Grand Rapids am 26. Feb. 2024
Hi Maygen, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

10/10 – Hervorragend

Barbara

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A nice quiet place
Aufenthalt von 1 Nacht im Februar 2024
Antwort von AC Hotel by Marriott Grand Rapids am 19. Feb. 2024
Hi Barbara, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Our go-to for any event in Detroit. Beautiful rooms. Safe walking distance to everything. Just wish they had room service!
Antwort von AC Hotel by Marriott Grand Rapids am 22. Jan. 2024
Hi Michael thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

2/10 – Ungenügend

Brandi

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
The room was 150 sq feet at best never been in a room so small, checked in n asked to change rooms they said none were available, checked online there were. Call down to Expedia and all they could do is give me a $25 credit couldn’t change or cancel my room for me couldn’t get a hold of the front desk so all they could offer me was a $25 credit I asked if they could change my room They said they can’t. I asked if they could change my hotel they said they can’t so basically I’m just stuck and unhappy.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von AC Hotel by Marriott Grand Rapids am 26. Jan. 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

2/10 – Ungenügend

Stuart

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
There is a noxious perfume smell that permeates the entire hotel. Smells like an Abercrombie & Fitch retail store.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von AC Hotel by Marriott Grand Rapids am 8. Jan. 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

2/10 – Ungenügend

Brian

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von AC Hotel by Marriott Grand Rapids am 8. Jan. 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

8/10 – Gut

Robert

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von AC Hotel by Marriott Grand Rapids am 8. Jan. 2024
Hi Robert, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay!
The young man working the front desk created us with exceptional service. The location was convenient, the room Clean, modern and comfortable. Only slight drawback is parking. You have to park in a shared parking garage with the JW Marriott and it is a couple blocks away.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von AC Hotel by Marriott Grand Rapids am 14. Dez. 2023
Hi Jennifer, thank you for posting your positive review. We value your time and always strive to provide friendly and efficient service. We are so pleased to hear that your experience with us was overall wonderful. We look forward to welcoming you back soon!

10/10 – Hervorragend

Ashtyn

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von AC Hotel by Marriott Grand Rapids am 14. Dez. 2023
Hi Ashtyn, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

8/10 – Gut

Cortney

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
This was my second time staying at the property because of the short walk of the Monroe for concerts is walking distance in the cold weather. The hotel staff is super friendly. The first time in was a bit hectic getting checked in, but the second time was a breeze. Front staff was always so nice and the bar! Our room was the issue. The first and second time we stayed the showers had long hairs all over them and no shampoo/wash in the dispensers it was like shower area wasn’t even cleaning two times in a row. I let them know checking out and was told I would be contacted and never was. The room could of used cleaning, but spacious. Kind of a disappointment with the precautions this hotel advertised on cleaning and safety for health.
Antwort von Marketing am 22. Nov. 2023
Hi David, thank you for reviewing us. We sincerely apologize for the issue you encountered with your room and we hope to make this right! Please reach out to our General Manager, Melissa, at Mstanley@ahchospitality so we can connect directly!

10/10 – Hervorragend

susan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was excellent. Pleasantly surprised to find a DJ in the lobby providing entertainment on weekend evenings. Fully staffed bar. Nice ending to good days in Grand Rapids area. Rooms were small but updated and very clean. Only negative was that parking is not included and it is a block away from hotel at the JW Marriott. Close private parking was a good option. We will definitely stay here again
Aufenthalt von 2 Nächten im November 2023
Antwort von Marketing am 22. Nov. 2023
Hi Susan, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Marketing am 22. Nov. 2023
Hi David, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

8/10 – Gut

Jeff

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice stay
Aufenthalt von 2 Nächten im September 2023
Antwort von AC Hotel by Marriott Grand Rapids am 5. Sept. 2023
Hello Jeff, Thank you for your review! We hope that you enjoyed your stay with us and look forward to you visiting with us, again, in the near future!

10/10 – Hervorragend

TIM, Fort Myers

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Right in the middle of downtown GR. Easy walking to our concert Tahiti was almost right next door!. But be careful to park in the Marriott parking garage. There is a public garage immediately next to it. Don’t make the mistake I did by going into the public garage entrance.
Antwort von AC Hotel by Marriott Grand Rapids am 24. Aug. 2023
Hi Tim, thank you for your positive feedback! We apologize for any confusion you may have had with parking. We hope that you are able to stay with us again in the near future!

10/10 – Hervorragend

TIM, Fort Myers

Aufenthalt von 1 Nacht im August 2023
Antwort von AC Hotel by Marriott Grand Rapids am 24. Aug. 2023
Hi Tim, thank you for your positive feedback. We are glad that you enjoyed your stay! We hope that you are able to stay with us again in the near future!

2/10 – Ungenügend

Molly

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Marketing am 26. Juni 2023
Hi Molly, thank you for reviewing us. We sincerely regret that your experience was less than perfect. We care deeply for our guests and hope we can welcome you back again for a more positive experience.

10/10 – Hervorragend

ANDREEA

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good location and amenities. Unfortunately there is no free parking, but you can find street parking.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Marketing am 30. Mai 2023
Hi Andreea, thank you for reviewing us! We're happy to know you had a great experience and we hope to see you again soon!

10/10 – Hervorragend

Susan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Marketing am 30. Mai 2023
Hi Susan, thank you for reviewing us! We're happy to know you had a great experience and we hope to see you again soon!

8/10 – Gut

Marlene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Check in was super easy, the room was average with a view of a parking lot. Front desk staff was great. It was over 400.00 for one night and It was an average hotel, not worth the money. I have stayed at better hotels in GR for a lot less.
Aufenthalt von 1 Nacht im April 2023
Antwort von Marketing am 8. Mai 2023
Hi Marlene, thank you for reviewing us. We're happy to know you had a great experience and we hope to see you again soon.

8/10 – Gut

OC

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023
Antwort von Marketing am 8. Mai 2023
Hi, thank you for reviewing us! We're happy to know you had a great experience and we hope to see you again soon!

10/10 – Hervorragend

Ted

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023
Antwort von Marketing am 8. Mai 2023
Hi Ted, thank you for reviewing us! We're happy to know you had a great experience and we hope to see you again soon!

6/10 – Okay

Bailey

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2023
Antwort von Marketing am 12. Apr. 2023
Hi Bailey, thank you for taking the time to review us. We sincerely regret that your experience was less than perfect. We hope you'll give us another chance soon so we can share a more positive experience.

10/10 – Hervorragend

Benjamin

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, nice rooms. Great location!
Aufenthalt von 2 Nächten im März 2023
Antwort von Marketing am 23. März 2023
Hi Benjamin, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 – Hervorragend

Jessica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
New and clean and modern felt safe. Fantastic location with lots to do!
Aufenthalt von 1 Nacht im März 2023
Antwort von Marketing am 23. März 2023
Hi Jessica, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 – Hervorragend

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice bar with food options and had a DJ Friday night!
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Marketing am 23. Feb. 2023
Hi Melissa, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

10/10 – Hervorragend

Monica

Aufenthalt von 1 Nacht im Januar 2023

10/10 – Hervorragend

Blane

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay
Antwort von AC Hotel Management am 23. Jan. 2023
Thank you for reviewing your recent stay with our team at the AC Hotel. We appreciate your positive feedback and look forward to welcoming you back during a future visit to the Grand Rapids area.

10/10 – Hervorragend

Sandra

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel, staff very friendly. Rooms clean and comfortable beds.
Aufenthalt von 1 Nacht im Januar 2023
Antwort von AC Hotel Management am 16. Jan. 2023
Thank you for reviewing your recent stay with our team at the AC Hotel in Grand Rapids. We are delighted to hear additional details regarding your stay and are grateful for your review. We look forward to welcoming you back during a future visit to the Grand Rapids area.

10/10 – Hervorragend

Sarah

Aufenthalt von 2 Nächten im Januar 2023

8/10 – Gut

Mike

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No parking had to ark off site
Antwort von AC Hotel Management am 27. Dez. 2022
Thank you for reviewing your recent reservation with our team at the AC Hotel. We apologize for the parking options we are able to offer at this time, however, hope you had an enjoyable visit and stay in the Grand Rapids area. We hope we have the opportunity to welcome you back again soon!

6/10 – Okay

Kaitlyn

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
We found the room to be much smaller than the photos appear online. In addition, the bathroom has a sliding glass door that does not completely seal so it feels more like a curtain sectioned off from the bedroom than a private space. In all, it was much more cramped and the bed was not very comfortable. We agreed we will not be returning to this hotel in future visits.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von AC Hotel Management am 17. Okt. 2022
Thank you for reviewing your recent stay with our team at the AC Hotel in Grand Rapids. We sincerely appreciate you honest feedback and apologize the style of the room was not what was expected or preferred. We hope overall you were able to enjoy your trip to the area. If there is anything our team can do to make your next visit more comfortable, we are always open to your suggestions. Thank you for your visit and we wish you safe travels!

10/10 – Hervorragend

Kathy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Loved everything!
Aufenthalt von 1 Nacht im September 2022
Antwort von AC Hotel Management am 3. Okt. 2022
Thank you Kathy for reviewing your recent stay with our team at the AC Hotel. We appreciate your positive feedback and look forward to our next opportunity to welcome you back during a future visit to the Grand Rapids area!

10/10 – Hervorragend

Tara

Aufenthalt von 1 Nacht im September 2022

6/10 – Okay

Jennifer

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Great location- heart of the city. The rooms are small and the walls are thin. We could hear everything in the surrounding rooms. Bathroom was nice. No carpet on the floors which we liked. Overall I don’t think I would stay here again, too pricey for such a small room & noise level.
Aufenthalt von 2 Nächten im September 2022
Antwort von AC Hotel Management am 3. Okt. 2022
Thank you for reviewing your recent experience with our team at the AC Hotel. We appreciate your positive and honest feedback provided. While we are thankful that you loved the location and general properties of the room, we do apologize that there wasn't enough space which overall impacted the value of the room. Of course, we would love the opportunity to welcome you back if you would reconsider! Safe travels for all future destinations.

8/10 – Gut

carol

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The decor was very modern and updated. Supplies in the room were missing and we had to ask for additional items. We did not receive cleaning service and had to call for clean towels. Parking was not on site and cost $24 a day. Location in downtown Grand Rapids was excellent. Breakfast was minimal and pricey. We went out to a nearby coffee shop.
Aufenthalt von 2 Nächten im September 2022
Antwort von Marketing am 19. Sept. 2022
Hi Carol, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2022
Antwort von AC Hotel Management am 23. Aug. 2022
Thank you for reviewing your recent stay at the AC Hotel in Grand Rapids. We apologize to see we were unable to meet your expectations during your recent stay and we would like to better understand how we could have better supported your recent visit. Please do not hesitate to reach out to our team to discuss further. We appreciate your business and we hope we can welcome you back again during future travels.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2022
Antwort von AC Hotel Management am 23. Aug. 2022
Thank you for your positive review on your recent stay at the AC Hotel, Michael. We appreciate your feedback and look forward to our next opportunity to serve you the next time you are in the Grand Rapids area.

10/10 – Hervorragend

Treasyri

Aufenthalt von 1 Nacht im August 2022
Antwort von AC Hotel Management am 23. Aug. 2022
Thank you for reviewing your recent stay at the AC Hotel in Grand Rapids! We genuinely appreciate your feedback and look forward to our next opportunity to welcome you back again!

10/10 – Hervorragend

Mechelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wasn't real happy with offsite parking considering the cost per room.
Aufenthalt von 1 Nacht im August 2022
Antwort von AC Hotel Management am 8. Aug. 2022
Thank you for reviewing your recent stay at the AC Hotel. We appreciate your feedback and time you spent with us during your stay. We do apologize for the inconvenience with parking, however, we hope we have the opportunity to welcome you back during your next trip the the Grand Rapids area.