I want to start by saying I understand that unexpected issues can happen that are out of our control. However, when someone is aware of a problem and does not inform their guests in advance, that is extremely upsetting.I planned a birthday getaway for two family members, and unfortunately, our experience upon arrival was very disappointing.1st, there was active construction taking place right next to the property, which was not mentioned anywhere in the listing.2nd, the house was freezing cold — it felt as cold as standing outside.Most importantly, there was no running water due to a broken boiler. While we were inside the home, the workers who were attempting to fix the boiler informed us of the situation. I overheard the conversation between the host and the workers, and it was clear the host had been aware of the issue for some time.We arrived a little after check-in time after driving two hours, only to be told, “I’m sorry, we’ll try to figure something out.” This was incredibly frustrating, especially considering this was meant to be a birthday celebration.I truly appreciate the assistance from Vrbo in helping us secure alternative accommodations. Vrbo ensured my family had somewhere to stay, and Best Western Monticello was able to accommodate us. While it wasn’t our original plan, we made the best of it.The house itself is large and spacious, and it would likely be a great property for big groups — but at the time of our arrival, it was not in livable condition.