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Bewertungen von OZO George Town Penang

3.5 out of 5
OZO George Town Penang
166 Jalan Argyll, George Town, George Town

Bewertungen

8,4

Sehr gut

73 von insgesamt 151 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
48 von insgesamt 151 Gästebewertungen haben eine Bewertung von 8 - Gut" "
16 von insgesamt 151 Gästebewertungen haben eine Bewertung von 6 - Okay" "
9 von insgesamt 151 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 151 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,2/10

Personal & Service

8,0/10

Ausstattung

8,4/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Ramon

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice location near the city and good breakfast selection. Security personal at the entrance/parking was very friendly. Noisy till late at night as the windows are thin and there seem to be outdoor music nearby which can be heard till after midnight. Durian is forbidden but seems hotel people don't care to enforce it as two days in a row there was so strong smell on the whole hallway on our floor despite informing the reception.
Aufenthalt von 4 Nächten im August 2023
Antwort von Aizat Ali am 8. Sept. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.Guests are strictly prohibited from bringing durian or any durian-related products into the hotel premises, including guest rooms, public areas, and dining areas.Our teams have diligently informed all of our guest of this prohibition upon check-in.A penalty charges is applicable for any guest that went against this policy.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Alexandra

Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
1. Housekeeping - hit or miss, not consistent 2. F&B - modify / extend hours especially in room dinning. 3. First floor staff - not approachable 4. Phone operator - need training. Either they don't understand or just don't care. Eg. I wanted to order room service and I was told the last order was 5pm. That's fine but don't aggregate a hungry guest with 'so you need more towels'! . . .
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Francisco

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good hotel close to shipping and food.
Aufenthalt von 4 Nächten im April 2024
Antwort von Management Team am 8. Mai 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Selin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im April 2024
Antwort von Management Team am 22. Apr. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Trung van

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 3 Nächten im März 2024
Antwort von Management Team am 2. Apr. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

José Luis

Mit dem Partner gereist
Infinity pool
Aufenthalt von 3 Nächten im März 2024
Antwort von Management Team am 2. Apr. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Eamon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great rooms with bed oriented to make the most of the view. Clean, with good amenities. Fantastic value
Aufenthalt von 2 Nächten im März 2024
Antwort von Management Team am 25. März 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Sik Chew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet and easy check in check out. Centrally located in Georgetown convenient walking distance to several fantastic eateries.
Aufenthalt von 4 Nächten im März 2024
Antwort von Management Team am 25. März 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Wendy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Regular maintenance on Aircon is required, my parents stay, the Aircon was not cold, even they have adjusted the temperature to 18, overall, the beds are closely, and comfortable. The stuff service is excellent. 👍
Aufenthalt von 3 Nächten im März 2024
Antwort von Management Team am 21. März 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Lim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great view from pool and gym. Close enough to eateries and main attractions. Only lack a good mini mart nearby
Aufenthalt von 3 Nächten im März 2024
Antwort von Management Team am 21. März 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 – Schlecht

Cho ting

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The room is very small.the checking area is as small as a small company’s reception area.I would not stay this hotel anymore
Aufenthalt von 6 Nächten im März 2024
Antwort von Management Team am 21. März 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Chak kuen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
整齊感覺良好，早餐很一般
Antwort von Management Team am 4. März 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. We will take note and improve our breakfast qualities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Khai Yen, Portsmouth

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Cleanliness can better improve. Overall still good but can be better
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management Team am 25. Feb. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and cleanliness.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 – Schlecht

Kevin

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
水泵房太嘈吵，晚間影響睡眠；房間溫度持續18度，試圖調升但不果；沖涼時水花濺到坐廁附近，令廁所地面濕滑。
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management Team am 22. Feb. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Good location and service from the team. However, even though the hotel is only a few years old you can see that it is not well maintained. Reception on 20 floor, when I was there 1 of the 3 lifts was not working. Hence sometime at the busy time you may need to wait a while for a lift. I was there before check in time, left luggage was on ground floor so wasted quite a lot of time for lift to and from the 20 floor, queued for a while at reception then been told to take luggage back to ground floor.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management Team am 8. Feb. 2024
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our customer service & rfacilities very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

6/10 – Okay

Seta

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Comfort but lacks cleaning
Room was very comfortable. My only complaint is the cleaning staff don’t do a good job. They did not vacuum or clean the bathroom floor before my arrival or during my 5 night stay.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Management Team am 8. Feb. 2024
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our room cleanliness very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

10/10 – Hervorragend

Jim

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Management Team am 8. Feb. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Su-Feh

Super helpful, friendly and efficient staff - from check-in, housekeeping and checkout. Awesome infinity pool on the rooftop. Small gym but usable. This hotel is excellently located - walking distance to great food in all directions.
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Management Team am 8. Feb. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Marius

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Management Team am 2. Feb. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Wai ping

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
泳池很好
附近有很多吃的（新世界），泳池在頂樓，很開陽舒服，房間單人床有點小，價錢便宜，總體而言不錯
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Management Team am 2. Feb. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Nozomi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
・部屋が清潔 ・スタッフが親切 ・部屋、受付、朝食会場の景色が良い ・インフィニティプールがいい
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management Team am 29. Jan. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

ALISON

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel - spacious clean bright rooms, big bathroom. Pool area fabulous.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Management Team am 29. Jan. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

VIJAYALETCHUMI

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is relatively new so it’s clean and the suite room was very comfortable. Staff are very friendly. The view from the room and restaurant is also very lovely.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Management Team am 15. Jan. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

ALBERTO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Buena relacion calidad/precio
Hotel bien ubicado y las habitaciones correctas. Buena relación calidad precio. Desayuno mejorable en la calidad de los productos y variedad de frutas por ejemplo.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management Team am 11. Jan. 2024
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our breakfast qualities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Cassie

Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Property was good, reasonably clean. Shower head in my room was broken which made for an interesting experience. Location is fantastic, very centreal and safe. Staff were a bit hit and miss. Inital encounter with staff was not very friendly, rudely instructed tha5 reception is on level 20, signage at entry not very clear. Often staff would push infront of you to enter the lift first, perhaps some etiquette in customer servicewould be beneficial.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Management Team am 9. Jan. 2024
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our customer service & room qualities very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Management Team am 31. Dez. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Karen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good accommodation
Convenient and cozy area. Towels are clean. Quiet place
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management Team am 30. Dez. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Liying

Gut: Personal & Service
Comfortable stay.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Management Team am 30. Dez. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Yuki

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management Team am 30. Dez. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Michelle

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice small hotel for short trip and Garnesh is very helpful and friendly. It’s quite near to many nice eateries and the hotel is safe and quiet.
Aufenthalt von 2 Nächten im November 2023
Antwort von Management Team am 30. Dez. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We are so appreciative of your kind comments. We acknowledge that our employees are the most valuable asset of our organization and especially the front-line employees like Ganesh. They are our brand ambassadors.It will be our pleasure to be at your service again.Thank you.Best Regards,Management Team

8/10 – Gut

Shuan

Aufenthalt von 1 Nacht im November 2023
Antwort von Management Team am 30. Dez. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

James H

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent property, well maintained, well run, friendly employees. Absolutely loved the contemporary decor. My only suggestion would be to allow more guest discretion in choice of room temperature. 33 degrees doesn’t suit everybody all the time.
Aufenthalt von 4 Nächten im November 2023
Antwort von Management Team am 30. Dez. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and room facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Eng Hwee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Is very nice hotel staffs are helpful. All kinds of good foods nearby.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Aizat Ali am 7. Nov. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Sherly

Aufenthalt von 2 Nächten im September 2023
Antwort von Aizat Ali am 7. Nov. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A great stay
We had a great stay at Ozo. Will definitely recommend to friends and family.
Aufenthalt von 3 Nächten im September 2023
Antwort von Aizat Ali am 29. Sept. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Corentin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Aizat Ali am 29. Sept. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 – Schlecht

Erviana

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im September 2023
Antwort von Aizat Ali am 29. Sept. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

10/10 – Hervorragend

Fathima

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A new modern hotel conveniently located within walking distance to Armenian street and other attractions. Spacious rooms with great city views, every corner of the room was so clean and well presented. The sky pool has sick views. it’s really good value for money and couldn’t really fault anything here.
Antwort von Aizat Ali am 29. Sept. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was a new experience...the hotel lobby is at the top of the building & the rooms below.. The carpark was good...we don't have to trouble ourselves to look for parking space in the town...it was also so conveniently easy to park... The staff was friendly...the hotel was clean...enjoyed our stay...
Aufenthalt von 2 Nächten im September 2023
Antwort von Aizat Ali am 8. Sept. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 – Hervorragend

Yosuke

Aufenthalt von 1 Nacht im August 2023
Antwort von Aizat Ali am 29. Sept. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von hema am 19. Aug. 2023
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

6/10 – Okay

Eugene, CHERMSIDE

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
While this is a relatively new property, the cleaning is not good. Rubbish was left in room by previous guests. We were 9 days and the carpet had same mess/dirt on it every day. The daily used products were not replenished in the coffee tea bar. The swimming pool ran out of towels early afternoon each day we went. Desk staff and some restaurant staff were great. Others in the restaurant never smiled or returned greetings, not very welcoming.
Aufenthalt von 9 Nächten im Juli 2023
Antwort von Aizat Ali am 8. Aug. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration.Thank you for raising this matter and giving us an opportunity to perform even better.Best regards,Management Team

8/10 – Gut

Priscilla

Gut: Personal & Service und Zustand der Unterkunft
Overall still fine not too good not too bad.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Aizat Ali am 8. Aug. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Maria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel, good location.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Aizat Ali am 8. Aug. 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 – Gut

Elaine, Singapore

Aufenthalt von 2 Nächten im Juli 2023
Antwort von hema am 19. Aug. 2023
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

10/10 – Hervorragend

Siew Hong Irene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juni 2023
Antwort von hema am 10. Juli 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

10/10 – Hervorragend

Wai Keong

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023
Antwort von hema am 10. Juli 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

8/10 – Gut

Amelia

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Juni 2023
Antwort von hema am 10. Juli 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

8/10 – Gut

Richard

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von hema am 8. Juni 2023
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

8/10 – Gut

Jeff

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable , modern and convenient
A good choice of hotel in Penang town.
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Aizat Ali am 23. Mai 2023
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team