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Bewertungen von Loop On Leith Hotel Penang

3 out of 5
Loop On Leith Hotel Penang
29 Leith Street, George Town, Penang

Bewertungen

8,0

Sehr gut

19 von insgesamt 53 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
21 von insgesamt 53 Gästebewertungen haben eine Bewertung von 8 - Gut" "
7 von insgesamt 53 Gästebewertungen haben eine Bewertung von 6 - Okay" "
5 von insgesamt 53 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 53 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Gerald

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Für die Preisklasse war alles super
Aufenthalt von 13 Nächten im Januar 2023
Antwort von Raj am 7. März 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay with us and we hope to welcome you back soon!Best Regards,RajFront Desk Admin

10/10 – Hervorragend

Super

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close by everything within five minutes walking distance
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Nuzhat Tasnim

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was overall a good experience, but I would have liked it better if they could have shared plates for the room.
Aufenthalt von 4 Nächten im März 2024

8/10 – Gut

Wai Meng

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The only negative were the bath towels. They smelled like they were smoked and with an odd smell to it.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Raj am 3. Feb. 2024
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop on Leith! We are glad you had a great stay with us and thanks for updates regarding our cleanliness. We’re sorry to hear of your less-than-satisfactory experience with Loop on Leith Hotel, Penang and hope you will accept our sincerest apologies. Being known for our great customer service, we would like to make things right. We shall be more cautious and diligent in our cleaning, even though we acknowledge that the bath towels has some stains. We value our customers' opinions and would like to thank you for bringing this to our attention. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good stay
Comfortable bed, friendly reception. The only cons is the check in time, 3pm was a bit off. They should think about readjusting that rules.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Raj am 5. Jan. 2024
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We're sorry to hear that you had a long wait time for your room and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

8/10 – Gut

RYAN K K

Aufenthalt von 3 Nächten im September 2023
Antwort von Raj am 20. Okt. 2023
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review on Agoda. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

6/10 – Okay

Kenneth

Gut: Sauberkeit und Personal & Service
Excellent location in terms of convenience to shops and food. Hotel staff is extremely polite and friendly. However, sound insulation is not the best both from hallway and next door. All in all, may consider depending on the price again.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Raj am 24. Nov. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We understand that the noise from the neighbouring door and the roadway made your stay uncomfortable, and we sincerely apologize. Since our rooms are not very soundproof, we will bring this up with management. We are glad you had a great stay with us and we hope to welcome you back soon!Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang

4/10 – Schlecht

Verifizierter Reisender

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Never again
Lost my hotel room card and admitted during check out. Was charged RM20 for it, which I didn’t mind since it was my fault I misplaced it. No receipt for that either. Handed the frontdesk staff a RM100 note. She returned me 20 pieces of RM1, and notes amounting to RM80 in total. When I asked what she meant by that, she took the notes back and handed me a RM20 note instead. The contempt in her response was disappointing. And I haven’t even started on the room.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Raj am 24. Nov. 2023
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

4/10 – Schlecht

CHUNG CHING

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Raj am 24. Nov. 2023
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

8/10 – Gut

Milena

Aufenthalt von 3 Nächten im Juni 2023
Antwort von Raj am 24. Nov. 2023
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

4/10 – Schlecht

Hiu Tung Joe

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
房間完全沒有清潔
Aufenthalt von 3 Nächten im März 2023
Antwort von Raj am 24. Nov. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop on Leith! We are glad you had a great stay with us and thanks for updates regarding our cleanliness. We’re sorry to hear of your less-than-satisfactory experience with Loop on Leith Hotel, Penang and hope you will accept our sincerest apologies. Being known for our great customer service, we would like to make things right. We shall be more cautious and diligent in our cleaning, even though we acknowledge that the room has some stains. We value our customers' opinions and would like to thank you for bringing this to our attention. . We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 – Gut

Brian

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Raj am 7. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

2/10 – Ungenügend

Andria

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Thankfully I only book for 1 night as the room was really small and had a bad stain on the bedsheet and the wall had bad moldy water mark when the hotel is claimed as refurbished. The car park is super narrow and small which I have no idea how a car park is being created that way.
Antwort von Raj am 7. Jan. 2023
Thank you for taking the time to share your feedback on Expedia and for choosing to stay at Loop on Leith, Your Trusted Local Companion, during your visit to Georgetown, Penang. Your feedback is of great assistance in the improvement.Your experience is of great concern to us and we deeply regret that the aspects of our product did not reflect the quality we strive for. We sincerely apologize for all that transpired during the course of your stay especially pertaining to the cleanliness standards and lack of parking. I will be sure to address these shortcomings with the respective team concerned. Please be so kind to contact me personally, via email, should there be any other concerns that you may want to share with me personally, so that we can ensure your future stays with us are memorable.

8/10 – Gut

ADNAN KASHOGI

Mit der Familie und kleinen Kindern gereist
Is ok
Aufenthalt von 2 Nächten im September 2022
Antwort von Owner Rep am 14. Okt. 2022
Dear Adnan,Thank you for taking time to share your feedback. We are glad you had a good stay and found the Hotel to be good. We hope to welcome you back again soon. Thank you

6/10 – Okay

Hew Jhee

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Sound proofing is bad.. I think when is peak season.. can get all kinda noise from others room.. other then that, location is just too good
Aufenthalt von 1 Nacht im April 2022
Antwort von Raj am 3. Feb. 2024
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We understand that the noise from the neighbouring door and the roadway made your stay uncomfortable, and we sincerely apologize. Since our rooms are not very soundproof, we will bring this up with management. We are glad you had a great stay with us and we hope to welcome you back soon!Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good for the price paid.Very good location.
Aufenthalt von 1 Nacht im Mai 2021
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Good location at the city centre with easy access to many cafes, restaurants and bars.
Aufenthalt von 1 Nacht im April 2021
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 – Hervorragend

Faizal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2021
Antwort von raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 – Hervorragend

Farah Syahierra

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2021
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

6/10 – Okay

JULIANA

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
A lot of improvements can be made. During our stay we got Magenta room and it’s not as spacious as in the picture on the website which is what I’d expected. The lobby was full with pile of towels and bedsheets. Parking lot is quite limited. Unfortunately when we wanted to have bath, the heater did not function well as the water wasn’t hot enough and my husband got fever but the front desk staff was at least willing to send a pail of hot water to us since there was no maintenance staff on duty. Hope they can improve it.
Aufenthalt von 1 Nacht im Dezember 2020
Antwort von Raj am 3. Feb. 2024
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

10/10 – Hervorragend

NURUL AMIRAH

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I love the concept Decorations all are is perfect
Aufenthalt von 2 Nächten im September 2020
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 – Hervorragend

Mark, KL

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was nice and new. Good check-in process. Small but cosy room. The mattress was a little too firm for my liking but overall a good stay.
Aufenthalt von 1 Nacht im August 2020
Antwort von Raj am 3. Feb. 2024
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2020
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Improvement Required & Limited Parking Space
Clean hotel, but improvement required for the receptionist in the morning session during my checkout time. She don't even checked and refund my deposit until the time I remind her. This shouldn't happen as you should check all the details and info when dealing to your guest. And important point for those who drive there, the parking at the hotel area is very limited. we forced to park overnight at the open carpark opposite hotel which cost us rm30 per night.
Aufenthalt von 1 Nacht im Juli 2020
Antwort von Raj am 3. Feb. 2024
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

10/10 – Hervorragend

WOEI YANG

Geschäftlich gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
nice hotel
it is comfortable and very clean!
Aufenthalt von 4 Nächten im Juli 2020
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 – Hervorragend

Miew chee

Aufenthalt von 1 Nacht im Juli 2020
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 – Hervorragend

VInogran

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2020
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 – Gut

HY, KL

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Design of the hotel looks very trendy, strategic location, there's convenient store and restaurant within walking distance. Free parking available too!
Aufenthalt von 1 Nacht im Juli 2020
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

6/10 – Okay

Jayakumar

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Juli 2020
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 – Hervorragend

Faizal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2020
Antwort von Raj am 19. Jan. 2023
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

6/10 – Okay

Eddy, Ipoh

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The location of the property is good, within walking distance to many eateries and attraction. Traffic isn't heavy at this hotel.
Aufenthalt von 2 Nächten im März 2020
Antwort von Janet Tan am 25. März 2020
Dear Eddie Thanks for staying at LOOP on Leith. We look forward to your return in the near future.

10/10 – Hervorragend

Zowie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay
Great service and very friendly.. just that the walls were a little thin...
Aufenthalt von 1 Nacht im Februar 2020
Antwort von The team at Loop On Leith am 4. März 2020
Dear Zowie, Thank you for your kind comments and we are all glad to read you had an amazing stay with us! Thank you for choosing Loop on Leith and we look forward to having you stay with us on your next visit to Penang! Best regards,

8/10 – Gut

Emad

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good for short stays. A day or two tops
Good value for the money. Food offered during breakfast is extremely limited to Malaysian food! No cheese at all for example!
Aufenthalt von 1 Nacht im Februar 2020
Antwort von The team at Loop On Leith am 4. März 2020
Dear Emad, We are glad to read we were an important part of your Penang experience! We look forward to having you stay with us on your next visit to Penang! Best regards,

4/10 – Schlecht

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Not sound-proof, clothes hanging place too limited, no tissue paper.
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Jasvin Singh am 3. Feb. 2020
"Dear guest, We are sorry to hear that your stay was less than satisfactory. We have shared your comments with our project teams and will continue to improve the experience at our hotel. We hope to have another opportunity to have you back with us on your next visit to Penang! Best regards, The team at Loop On Leith"

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
The cafe had a very nice ambience, and was cosy. Good choice of food for buffet breakfast.
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Jasvin Singh am 3. Feb. 2020
Dear Guest, Thank you for your kind words for our restaurant team! We look forward to having you back with us very soon! Best regards, The team at Loop On Leith

8/10 – Gut

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Loop on Leith George Town
Location was very convenient for food & Heritage areas. Overall good value for money and will stay there again next time
Aufenthalt von 3 Nächten im Januar 2020
Antwort von The team at Loop On Leith am 4. März 2020
Dear Peter, Thank you for your kind comments and we are all glad to read you had an amazing stay with us! Thank you for choosing Loop on Leith and we look forward to having you stay with us on your next visit to Penang! Best regards,

8/10 – Gut

Susie Mulyati

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2020
Antwort von The team at Loop On Leith am 4. März 2020
Dear Susie Mulyati, We are glad to read we were an important part of your Penang experience! We look forward to having you stay with us on your next visit to Penang! Best regards,

8/10 – Gut

Jenny

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable & Cosy Boutique Hotel
Hotel was new and clean, accessible location and they catered to a birthday surprise for my mum upon request. Friendly staff, always looking for feedback for improvement in all areas. It would be good if the breakfast mains can be changed on some days to provide more variety in choices. But do keep up the good work and keep striving for improvement!
Aufenthalt von 4 Nächten im Januar 2020
Antwort von The team at Loop On Leith am 4. März 2020
Dear Jenny, Thank you for your kind comments and we are all glad to read you had an amazing stay with us! Thank you for choosing Loop on Leith and we look forward to having you stay with us on your next visit to Penang! Best regards,

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We were backpackers . All the way frm southern travel by bus . We reach there early in the morning but few days before , i already make a phone call to get our early checkin , as the staff said , we could get our room at 11am . But then , we need to wait up to 2pm . i can tolerate with anything causes but i already make a phone call , i told them already . I know its holiday , but i called . I let your staff know , my time arrival , request early checkin as we are so tired . But nevermind . Pls dont do that again to your other customer . Everything was excellent , the room , hotel , thank you .
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von The Team at Loop on Leith am 29. Dez. 2019
Dear Anonymous, Thank you for your kind comments and feedback. We thank you for sharing your situation and please rest assured that our team were doing their very best to prepare your room for you. While we regret we couldn't start your stay with us on the right note, we hope we made the rest of your stay as comfortable as possible. Kindest regards,

6/10 – Okay

YL, Kuala Lumpur

Mit einer Gruppe gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
We booked a room with special request providing clean room. When we checked in, they gave us room number 213, and the room didn't clean up at all from previous guest ( we have proof) When we called the staff, they asked us to come down lobby instead of asking their staff to comfort us or accompany us for the incidents. They didn't apology at all (even after check out), and kept silent, gave us another room 111. We was so disappointed after few hours to arrive Penang with this welcome. We are looking forward that the staff should be more professional (please give them training - at least on how to say sorry to guest for the incidents) . The room's facilities are new, modern, automatically. Location is excellent. Overall, the hotel is excellent with the price. It would be greater if the staff know how to resolve the issue.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von The Team at Loop on Leith am 27. Dez. 2019
Dear YL, Thank you for your kind comments on our rooms and our unparalleled location! We truly appreciate your feedback on your stay and it is with valuable words like yours that we can motivate and develop our new team to be better. We thank you again and hope for an opportunity in the future to regain your trust in our teams' ability to make your stay at Loop a memorable one!

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perhaps it’s new, just opened in November 2019, the place is clean and what else? Looks new. The best thing about this place is its location. Close to most of the tourist spots and eating places. Walking distance ( just turn a corner) to Love Lane and Chulia Street. 15 mins walk to China House and to Komtar. And so many places are close. A great location. The property itself is functional, although small room, we only used the room to sleep anyway. Great place to chill out over a few days. Will stay again. Hope they can keep up with the cleanliness.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von The team at Loop on Leith am 27. Dez. 2019
Dear Anonymous, Thank you for your encouraging words and we are glad to read that we made your stay in Penang even more enjoyable. We look forward to welcoming you back on your next adventure in Penang!

10/10 – Hervorragend

Merali, Atlanta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Brand new hotel with great location. All the staff were great, starting from front-desk, security, office-staff and restaurant staff. Hotel Manager went out of his way to meet and welcome us, which is rare. Good breakfast, side from not having black tea. Will definitely come back.
Aufenthalt von 7 Nächten im November 2019
Antwort von The team at Loop on Leith am 27. Dez. 2019
Dear Merali, Thank you for your kind words and we are glad we made your stay delightful. We look forward to having you back with us soon!

8/10 – Gut

Albert, Singapore

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
This is a newly open hotel. All items are new & good. -But the rain shower mounting was loose in both of our connecting room. -The hot shower system took longer time to heat up & the water heater tank capacity is small. Once the heated water in the tank used up , you will get cool water for shower. - Room sound proofing was bad. - Reception staffs efficiency & knowledge need to be improved
Aufenthalt von 1 Nacht im November 2019
Antwort von The team at Loop on Leith am 27. Dez. 2019
Dear Albert, Thank you for your kind comments and feedback. Please rest assured we have our project teams working on the comments you have made during our opening phase. We hope to have you back with us soon for an even better stay!

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Heritage area, place still new n a bit dusty, breakfast need to be improve
Aufenthalt von 1 Nacht im November 2019
Antwort von The team at Loop on Leith am 27. Dez. 2019
Dear Anonymous, Thank you for your feedback! As the hotel is newly opened, we are continuously working to make your next stay with us even better! We look forward to your return!

8/10 – Gut

Yeen Ching

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2019
Antwort von The team at Loop on Leith am 27. Dez. 2019
Dear Yeen Ching, Thank you for your lovely rating and hope your stay with us was lovely! We hope to welcome you back soon!

4/10 – Schlecht

Henry

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2019
Antwort von The team at Loop on Leith am 27. Dez. 2019
Dear Henry, Thank you for your lovely rating of our hotel and we hope to see you back very soon!

10/10 – Hervorragend

Lee

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We love the feel and functionality of this room despite it being small. Location wise is perfect to venture out to the streets and alleyway. Top marks for the service especially the wonderful surprise on my birthday. Will definitely be back to enjoy more of it.
Aufenthalt von 1 Nacht im November 2019
Antwort von The team at Loop on Leith am 27. Dez. 2019
Dear Lee, Thank you for your glowing comments on our location and unique rooms! Thank you for choosing to celebrate your birthday with us and we hope to have you back with us for more special occasions!

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good accomodation. New property and helpfull staffs. Strategic location. Buffet breakfast. Easy access.
Aufenthalt von 1 Nacht im November 2019
Antwort von The Team at Loop on Leith am 27. Dez. 2019
Dear D, Thank you for sharing your glowing review of our hotel! We hope to continue to impress you on your future stays with us!