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Bewertungen von Swiss-Garden Hotel & Residences, Genting Highlands

3.5 out of 5
Swiss-Garden Hotel & Residences, Genting Highlands
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang

Bewertungen

6,8
24 von insgesamt 115 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
43 von insgesamt 115 Gästebewertungen haben eine Bewertung von 8 - Gut" "
17 von insgesamt 115 Gästebewertungen haben eine Bewertung von 6 - Okay" "
17 von insgesamt 115 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
14 von insgesamt 115 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,2/10

Personal & Service

7,6/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Rahamat

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel. I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.
Aufenthalt von 3 Nächten im Januar 2024

6/10 – Okay

Chan

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Redhuan am 2. Jan. 2024
Dear M/M Chan,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager

4/10 – Schlecht

Rehnuma

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Redhuan am 2. Jan. 2024
Dear M/M Rehnuma,Thank you for taking the time to share your feedback with us regarding your stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager

8/10 – Gut

Irene

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Aufenthalt von 2 Nächten im September 2023
Antwort von Syed Amirul Syafiq am 29. Sept. 2023
Dear Ms.Irene,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager

8/10 – Gut

Zhang

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice apartment hotel stay in Genting.
We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.
Aufenthalt von 2 Nächten im September 2023
Antwort von Syed Amirul Syafiq am 29. Sept. 2023
Dear M/M Zhang,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Syed Amirul SyafiqDuty Manager

10/10 – Hervorragend

manoj

Aufenthalt von 3 Nächten im August 2023
Antwort von Syed Amirul Syafiq am 2. Okt. 2023
Dear M/M Manoj,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager

8/10 – Gut

Koichi

Gut: Sauberkeit und Personal & Service
宿泊料金もリーズナブルで良いホテルです。
Aufenthalt von 1 Nacht im August 2023
Antwort von Yammunaa Mahendran am 15. Aug. 2023
Dear Mr. Koichi,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Yammunaa MahendranSenior Front Office Assistant

8/10 – Gut

Chow

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Yammunaa Mahendran am 14. Aug. 2023
Dear M/M Chow,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Yammunaa Mahendran Senior Front Office Assistant

8/10 – Gut

Theresa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Sufi Ahmad am 21. Juli 2023
Dear Ms.Theresa,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Sufi AhmadDuty Manager

4/10 – Schlecht

MD SHAHRIL BIN MD

Verbesserungswürdig: Sauberkeit und Personal & Service
Parking area confusing.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Azli Zakaria am 8. Juni 2023
Dear Mr Md Shahril, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Azli ZakariaDuty Manager

8/10 – Gut

Munawar

Overall enjoyable stay
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Sufi Ahmad am 27. Juni 2023
Dear Mr Munawar, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

8/10 – Gut

Abdul Rasyid

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The location of this hotel is quite convenient and close to genting premium outlet
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Syed Amirul Syafiq am 6. Juni 2023
Dear Mr Abdul Rasyid,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Syed Amirul SyafiqDuty Manager

6/10 – Okay

Ganesan

Aufenthalt von 2 Nächten im März 2023
Antwort von Sufi Ahmad am 11. Apr. 2023
Dear Mr.Ganesan,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

10/10 – Hervorragend

Tee Huat

Aufenthalt von 2 Nächten im März 2023
Antwort von Sufi Ahmad am 21. März 2023
Dear M/M Tee Huat, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Sufi AhmadDuty Manager

10/10 – Hervorragend

Tuck Chuen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.
Aufenthalt von 1 Nacht im März 2023
Antwort von Sufi Ahmad am 16. März 2023
Dear Mr Tuck Chuen, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Sufi AhmadDuty Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Sufi Ahmad am 27. Jan. 2023
Dear Guest, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

10/10 – Hervorragend

Rossan Bunanig

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.
Antwort von Sufi Ahmad am 8. Jan. 2023
Dear M/M Rossan Bunanig, Thank you for letting us know the highlight of your recent stay at Swiss Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guests and are glad you enjoyed your stay, especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

2/10 – Ungenügend

Qiang

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Sufi Ahmad am 30. Dez. 2022
Dear M/M Qiang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

2/10 – Ungenügend

Qiang

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Sufi Ahmad am 30. Dez. 2022
Dear M/M Qiang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

4/10 – Schlecht

Qiang

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dirty
The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Sufi Ahmad am 30. Dez. 2022
Dear M/M Qiang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

6/10 – Okay

Yazid

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service
Aufenthalt von 4 Nächten im Dezember 2022
Antwort von Sufi Ahmad am 30. Dez. 2022
Dear Mr Yazid, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

2/10 – Ungenügend

Sandy

Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Sufi Ahmad am 30. Dez. 2022
Dear Ms Sandy, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

8/10 – Gut

Cherrielyn

Antwort von Azli Zakaria am 7. Nov. 2023
Dear Ms Cherrirlyn,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Azli ZakariaDuty Manager

10/10 – Hervorragend

Siti

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love everything about this hotel. Family friendly. If you bring kids, you can ask for kids cutlery at their restaurant. I will be more than happy if the hotel can provide microwave and basic cutlery in their residence. They do have electric stove but you need to bring your own if you wish to cook.
Aufenthalt von 1 Nacht im November 2022
Antwort von Sufi Ahmad am 28. Nov. 2022
Dear Ms Siti, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service shortfall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands, and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

8/10 – Gut

Jenny

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.
Antwort von Shahniea Izahal am 2. Nov. 2022
Dear Ms. Jenny,Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Shahniea IzahalSenior Front Office

8/10 – Gut

Shek Nee

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Sufi Ahmad am 12. Okt. 2022
Dear M/M Shek Nee, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

10/10 – Hervorragend

Khairil, Shah Alam

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Environment is friendly Need improve on staff communication during serve
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Sufi Ahmad am 5. Okt. 2022
Dear Mr Khairil,Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

10/10 – Hervorragend

Hsu

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall good. The water at kitchen too cold to use.. haha.
Aufenthalt von 1 Nacht im September 2022
Antwort von Sufi Ahmad am 5. Okt. 2022
Dear M/mHsu, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

8/10 – Gut

Theebah

Aufenthalt von 1 Nacht im September 2022
Antwort von Sufi Ahmad am 5. Okt. 2022
Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

6/10 – Okay

Ahmad

Mit einer Gruppe gereist
التجربه جميله جدا في المرتفعات .الامطار والسحب والمناظر الخلابه سوف اعود ثانيه للزياره.
Aufenthalt von 1 Nacht im August 2022
Antwort von Sufi Ahmad am 7. Sept. 2022
Dear Mr Ahmad, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

2/10 – Ungenügend

Edwin

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Azli am 31. Juli 2022
Thank you for taking the time to share your feedback with us.It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Regards, Azli Zakaria Duty Manager

2/10 – Ungenügend

Peng Ann

Aufenthalt von 1 Nacht im Juni 2022
Antwort von Azli am 27. Juni 2022
Dear Ms. Ann Pang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 – Gut

Lai

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
facilities ok, good view, but no bathtub. Hard to call grab.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Azli am 27. Juni 2022
Dear Mr/Mrs. Lai, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 – Gut

Firdaus

Aufenthalt von 2 Nächten im Juni 2022
Antwort von Azli Zakaria am 7. Nov. 2023
Dear Mr Firdaus,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Azli ZakariaDuty Manager

4/10 – Schlecht

Chan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Azli am 12. Juni 2022
Dear Mr/Mrs. Chan, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

4/10 – Schlecht

kristine

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Book somewhere else
The rooms are quite spacious bad clean. Everything else was quite bad. We had a room on the 31st floor and had to wait for an elevator for 15mins for breakfast and after a 35min wait for checkout we walked all the way down. When we got to breakfast at 9:15 there was no food left. There were no tables, and there were way too many people. It was mayhem. People were getting angry at the staff. We just ate lettuce and boiled rice in the end. And then paid for breakfast somewhere else. While this was going on they were still letting people in and taking payment from the people who didn't have breakfast included. The pool etc were all in a different building which belonged to residences. Which means you have to get the super slow elevator down - go outside - change building, go back up the elevator to the pool. Then you are at a building on holiday where people actually live.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Latifah am 11. Juni 2022
Dear Ms Kristine, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
The room come unprepared even though check in at 9pm. The in-room telephone is not functioning and reception call line always unattended.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Latifah am 11. Juni 2022
Dear Guest, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

2/10 – Ungenügend

Pan

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Book Must Careful
When book time show apartment photo but reach is 1 room photo. Se more with kid. Worst trip
Aufenthalt von 2 Nächten im April 2022
Antwort von Azli am 7. Mai 2022
Dear Mr/Mrs, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

4/10 – Schlecht

Napoleon

Aufenthalt von 1 Nacht im April 2022
Antwort von Azli am 7. Mai 2022
Dear Mr/Mrs, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 – Gut

Razali, AMPANG

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed at 15th floor. To my suprise the window can be fully opened without lock. My 5yrs old boy already opened the window to feel the Coolness of the morning breeze.!!!! A very Heart stopping moment for us parent!
Aufenthalt von 1 Nacht im April 2022
Antwort von Azli am 24. Apr. 2022
Dear Mr. Razali, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 – Gut

Juncong Jonathan, Singapore

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice and clean. Rooms are spacious
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Latifah Mohd Nor am 30. Jan. 2022
Dear Mr Juncong, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

6/10 – Okay

Lucinda

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2021
Antwort von Latifah Mohd Nor am 14. Jan. 2022
Dear Ms Lucinda, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

6/10 – Okay

JEONG

Mit der Familie gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Latifah Mohd Nor am 14. Jan. 2022
Mr Jeong, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

4/10 – Schlecht

Siti Aisah binti

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
1k/night, but the service like no star hotel.
Not a pleasant experience. I checked in, no towel provided. No towel, no face towel, no floor mat. careline difficult to reach, after soooo many trial dial, then the towel arrived at the door. But still, no face towel or floor mat. toilet it smelly, outside very noisy, can hear the neighbours yelling and shouting. Drunken i guess. The sliding door at balcony lock did not function. Very dangerous to kids. I am shocked with the service i received compared to the priced i paid almost 1k per night. Will never come again in the future.
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Latifah Mohd Nor am 14. Jan. 2022
Dear Ms Siti Aisah, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

10/10 – Hervorragend

Ooi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
good
It was amazing. clean and nice place. Suggest to improve the breakfast more delicious
Aufenthalt von 3 Nächten im November 2021
Antwort von Latifah Mohd Nor am 14. Jan. 2022
Dear Mr/Ms Ooi, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

8/10 – Gut

Amitabh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location and views from the hotel
Aufenthalt von 2 Nächten im Oktober 2021
Antwort von Latifah Mohd Nor am 21. Nov. 2021
Dear Mr Amitabh, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

8/10 – Gut

Hafidz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2020
Antwort von Rhusdi am 30. Jan. 2021
Dear Guest, Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Sincerely, Rhusdi Abd Rashid Rooms Division Manager

8/10 – Gut

MASAHARU

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
なかなか良かった
ホテル全体や部屋に清潔感もあり従業員の対応も良かったです。 アウトレットが近くて便利でした。
Aufenthalt von 2 Nächten im Dezember 2020
Antwort von Rhusdi am 30. Jan. 2021
Dear Guest, Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Sincerely, Rhusdi Abd Rashid Rooms Division Manager

10/10 – Hervorragend

Helmi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2020
Antwort von RA am 8. Sept. 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Gut

Sarah How

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2020
Antwort von RA am 8. Sept. 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.