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Bewertungen von Mandarin Oriental, Geneva

5 out of 5
Mandarin Oriental, Geneva
1, Quai Turrettini, Geneva, GE

Bewertungen

9,0

Wunderbar

188 von insgesamt 265 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
42 von insgesamt 265 Gästebewertungen haben eine Bewertung von 8 - Gut" "
17 von insgesamt 265 Gästebewertungen haben eine Bewertung von 6 - Okay" "
8 von insgesamt 265 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
10 von insgesamt 265 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,4/10

Personal & Service

9,0/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Jan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
tolles Hotel und super liebenswürdiger Service. Großartig
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Philippe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2021

10/10 – Hervorragend

Karlheinz, Hamburg,Deutschland

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Hotel liegt citynah am Wasser.Die direkte Umgebung könnte gepflegter sein.
Bei der Ausstattung unseres Zimmers ist zu bemängeln, dass im Bad nur ein Waschbecken und kein Bidet zur Verfügung stand.Jeden Tag gab es 2x neue Handtücher,Badezusatz etc.waren immer ausreichend vorhanden.Es gab keinen Hinweis,ob Minibar im Zimmerpreis incl.ist.Frühstücksbüfett könnte abwechslungsreicher ausfallen.Service überall sehr freundlich.Für Teetrinker gibt es in der Bar keine Warmhalteplatte o.ä. für die Teekanne.Wir würden das Hotel jederzeit wieder buchen,da es trotz Modernität Flair ausstrahlt.

10/10 – Hervorragend

Maen

Aufenthalt von 1 Nacht im März 2024
Antwort von Marc Epper Hotel Manager Mandarin Oriental, Geneva am 9. Apr. 2024
Dear Guest,We truly appreciate you taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay with us.We hope to have the pleasure of welcoming you again. Thank you for being a Fan. Sincerely, Marc Epper Hotel Manager Mandarin Oriental, Geneva

10/10 – Hervorragend

Sandra Jane

Aufenthalt von 1 Nacht im März 2024
Antwort von Marc Epper Hotel Manager Mandarin Oriental, Geneva am 9. Apr. 2024
Dear Guest,We truly appreciate you taking the time to share your kind feedback with us. We are delighted to read that you had a pleasant stay with us. We hope to have the pleasure of welcoming you again. Thank you for being a Fan. Sincerely, Marc Epper Hotel Manager Mandarin Oriental, Geneva

8/10 – Gut

Sonia

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marc Epper Hotel Manager Mandarin Oriental, Gene am 9. Apr. 2024
Dear Guest, We truly appreciate you taking the time to share your feedback with us. We are delighted to read that you had a pleasant stay with us.We hope to have the pleasure of welcoming you again. Thank you for being a Fan. Sincerely, Marc Epper Hotel Manager Mandarin Oriental, Geneva

10/10 – Hervorragend

fabricio

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Marc Epper Hotel Manager Mandarin Oriental, Geneva am 13. Feb. 2024
Dear Sir, We thank you for the excellent rating. We hope to have the pleasure of welcoming you again. Thank you for being a Fan.Kind regards, Marc EpperHotel ManagerMandarin Oriental, Geneva

2/10 – Ungenügend

Carlos

Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The pillow are horrible, zero comfortables. The heat was so hot in the room with the heater. We couldn’t turned off.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Marc Epper Hotel Manager Mandarin Oriental, Geneva am 7. Feb. 2024
Dear Sir, We truly appreciate you taking the time to share your feedback with us. We are truly sorry to read that your stay with us did not meet your expectations.For your next visit, do not hesitate to let us know of any preferences you might have, including the type of pillows and desired room temperature. We hope to have the pleasure of welcoming you again. Sincerely, Marc Epper Hotel ManagerMandarin Oriental, Geneva

6/10 – Okay

ozge

Gut: Sauberkeit und Zustand der Unterkunft
The reservation desk could be more polite and accomodating
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Marc Epper Hotel Manager Mandarin Oriental, Geneva am 7. Feb. 2024
Dear Guest, We truly appreciate you taking the time to share your feedback with us. We regret to hear that the service of our team was not up to our usual standards. We will make sure to address the situation.We hope to have the pleasure of welcoming you again. Sincerely, Marc Epper Hotel ManagerMandarin Oriental, Geneva

8/10 – Gut

Sumii

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Marc Epper Hotel Manager Mandarin Oriental, Geneva am 17. Jan. 2024
Dear Sumii, We truly thank you for your positive rating. We hope to have the pleasure of welcoming you again. Thank you for being a Fan. Best regards,

10/10 – Hervorragend

Erica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel maravilhoso, serviço impecável, localização perfeita!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Marc Epper Hotel Manager Mandarin Oriental, Geneva am 9. Jan. 2024
Dear Erica,We thank you for taking the time to share your kind feedback with us.We are delighted to hear that our property and its location were to your liking, and that the attentive service of our dedicated staff met your expectations.We hope to have the pleasure of welcoming you again.Thank you for being a Fan.Best regards,

6/10 – Okay

EMILIO, CDMX

Gut: Sauberkeit und Personal & Service
Honestamente tanto las habitaciones, como áreas comunes y spa, dejan mucho que desear, no están a la altura de un hotel Mandarín, la infraestructura del hotel más parece como para un NH
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Marc Epper Hotel Manager Mandarin Oriental, Geneva am 9. Jan. 2024
Dear Emilio,We truly appreciate you taking the time to share your feedback; your insights are valuable to us.We regret to hear that your experience and our newly redesigned rooms and suites did not align with your expectations.Please be assured that your comments will be carefully considered as we strive for improvement.Best regards,

10/10 – Hervorragend

Ruben

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mandarin Oriental deserves every star they have. they are professional and demonstrate their hospitality experience and excellence at its best. details, details, details. every one is well trained and know what they do and when to do it. the hotel is well located and at walking distance from most places you will need to go to.
Aufenthalt von 4 Nächten im November 2023
Antwort von Marc Epper Hotel Manager Mandarin Oriental, Geneva am 9. Jan. 2024
Dear Ruben, We truly thank you for taking the time to share your positive feedback with us.We are thrilled to hear that your stay in our property met your expectations, and that the attentive service of our dedicated staff, as well as the location of the hotel, were to your liking.Your kind words will be passed on. We hope to have the pleasure of welcoming you again, for an even more memorable experience. Thank you for being a Fan. Kind regards,

10/10 – Hervorragend

Corina

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit
Enchanting, perfect, service beyond expecation, the view to the Rhone, worth the money.
Aufenthalt von 2 Nächten im November 2023
Antwort von Marc Epper Hotel Manager Mandarin Oriental, Geneva am 9. Jan. 2024
Dear Corina,Thank you for taking the time to share your positive feedback with us.We are delighted to hear that you had a pleasant stay and that both the service of our dedicated staff and the view were to your liking.We hope to have the pleasure of welcoming you again for an even more memorable experience.Best regards,

10/10 – Hervorragend

yasin

Aufenthalt von 1 Nacht im November 2023
Antwort von Marc Epper Hotel Manager Mandarin Oriental, Geneva am 9. Jan. 2024
Dear Yasin,Thank you sincerely for your excellent rating.We look forward to the pleasure of welcoming you again.Kind regards,

10/10 – Hervorragend

LUISA ANTONIA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
E' stato un piacevole soggiorno
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

J

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A fantastic Hotel with an outstanding service.
We spent 3 days at Mandarin Oriental Geneva which is ideally located for a business trip and allowed us to have all our meeting within walking distance of the hotel. We have only huge compliments for the team. Arrived early, they not only managed to give us an early check-in but also upgraded us from a river view suite to a beautiful corner suite. The whole stay was amazing and I have to say that the service is truly outstanding. The only minor issue was for me the restaurants, which are not up to the level of Mandarin Oriental Hotel itself. But I have to say it is a question of taste really, and the restaurants are very successful so I will not judge. The hotel itself is truly one of the best I have been to (and I travel a lot in many beautiful places).
Aufenthalt von 3 Nächten im September 2023

10/10 – Hervorragend

TAREK

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2023

10/10 – Hervorragend

Sandrine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2023

4/10 – Schlecht

Gisselle

Aufenthalt von 2 Nächten im Juli 2023

10/10 – Hervorragend

Nancy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The service was impeccable. Beautiful hotel. Good food.
Aufenthalt von 2 Nächten im Juli 2023

10/10 – Hervorragend

JAHN

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2023

4/10 – Schlecht

Nikolai

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Juni 2023

10/10 – Hervorragend

michael

Aufenthalt von 3 Nächten im Juni 2023

2/10 – Ungenügend

ezequiel

Aufenthalt von 2 Nächten im Mai 2023

8/10 – Gut

Radu

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im Mai 2023

10/10 – Hervorragend

Rasmus

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
As good as it gets
The Mandarin Oriental hotel in Geneva did not dissapoint in anyway. It is a class act hotel with the right amount of focus on the guest and the service - it is not “too much” and definately not “too little” - it is just perfect and hit bulls-eye. Location-wise it is in walking distance to the old town and other tourist attractions. A warm recommendation to the entire team and Giuseppe.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Rasmus,Thank you for sharing your positive experience at the Mandarin Oriental hotel in Geneva. We are thrilled to hear that our hotel met your expectations and that our focus on guest service was just right. Our location is indeed convenient for exploring the city's attractions. We appreciate your kind words and will be sure to pass them along to our team.We hope to have the pleasure of welcoming you back soon.Warm regards,

10/10 – Hervorragend

martin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2023
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Martin,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

10/10 – Hervorragend

Ali Zafer

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2023
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Ali Zafer,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

2/10 – Ungenügend

Juergen

Geschäftlich gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Personal & Service
Lazy staff and slow dirty rooms
Aufenthalt von 2 Nächten im April 2023
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Juergen,Thank you for sharing your feedback about your recent stay at our hotel. We are deeply sorry to see that your experience did not live up to all your expectations. We appreciate your feedback and will take it into consideration as we continue to strive to provide the best possible experience for our guests. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back to the Mandarin Oriental Geneva in the future and provide you with the exceptional stay that you deserve.Best regards,

4/10 – Schlecht

Juergen

Geschäftlich gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Personal & Service
Housekeeping snappy, dirty bedsheets not beeing changed, minibar never filled up, staff lazy and not attentive and slow, worse mandarin I ever stayed at
Aufenthalt von 1 Nacht im April 2023
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Juergen,Thank you for sharing your feedback about your recent stay at our hotel. We are deeply sorry to see that your experience did not live up to all your expectations. We appreciate your feedback and will take it into consideration as we continue to strive to provide the best possible experience for our guests. We would like to assure you that all Mandarin Oriental Hotels, including our Geneva property, strive to provide the highest level of service and quality, as well as exceptional experiences to our guests.Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back to the Mandarin Oriental Geneva in the future and provide you with the exceptional stay that you deserve.Best regards,

8/10 – Gut

Karla

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Its just fine, service not consistent with 5 star hotel. At MO Bar waiter poured the beer all over one of us and our stuff. They didnt change plates, the table or anything. Clothes and our bags were also drenched. Rooms are pretty and clean and location is very good.
Aufenthalt von 1 Nacht im April 2023
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Karla,Thank you for sharing your feedback about your recent stay at our hotel. We are deeply sorry to see that your experience did not live up to all your expectations. We are sorry to hear that your experience at MO Bar did not meet your expectations and that there was an issue with the service you received. We have taken note of your feedback and will ensure that our team pays more attention to these details and provides consistent service that is expected in a Mandarin Oriental establishment. We are pleased to hear that you found the rooms to be pretty and clean and that the location was convenient for you. We hope to have the opportunity to welcome you back to the Mandarin Oriental in the near future and provide you with a flawless experience that exceeds your expectations.Best regards,

10/10 – Hervorragend

Risto

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Risto,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

6/10 – Okay

Magdalena

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
if you are used to Mandarin Oriental you will be heavily disappointed.
Aufenthalt von 1 Nacht im März 2023
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Magdalena,Thank you for sharing your feedback about your recent stay at our hotel. We are deeply sorry to see that your experience did not live up to all your expectations. We appreciate your feedback and will take it into consideration as we continue to strive to provide the best possible experience for our guests. We would like to assure you that all our Mandarin Oriental Hotels, including our Geneva property, strive to provide the highest level of service and quality, as well as exceptional experiences to our guests.Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back to the Mandarin Oriental Geneva in the future and provide you with the exceptional stay that you deserve.Best regards,

10/10 – Hervorragend

Ronaldo

Aufenthalt von 2 Nächten im Februar 2023
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Ronaldo,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

10/10 – Hervorragend

Jay

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
5 stars in every way. Every member of the staff was warm and friendly and extremely professional.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Jay,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

4/10 – Schlecht

Nicole

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Disappointed for price; watch out for "free" night
Our room did not have a tub and the shower showed signs of use that made it look dirty and unappealing. Room service was excessively priced even for overpriced room service food. Due to a train strike in France, we were forced to leave earlier than expected. Obviously, this is not the responsibility of the property but was not able to have our 3rd night refunded because it was the "free" night. There is no way this room was worth the nightly rate we paid for the first two nights -- the "free" night was the only way this hotel would have been fairly priced.
Aufenthalt von 3 Nächten im Januar 2023
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Nicole,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize that we fell short of your expectations in regards to the bathroom amenities and room service pricing.Regarding the refund, as you mentioned, the third night was a complimentary night, therefore it is not eligible for a refund. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back to the Mandarin Oriental Geneva in the future and provide you with the exceptional stay that you deserve.Best regards,

10/10 – Hervorragend

GAIL, LAKE FOREST

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Gail,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

10/10 – Hervorragend

Fabio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Muito satisfeito
Aufenthalt von 3 Nächten im Januar 2023
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Fabio,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2022
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Guest,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

8/10 – Gut

Narjis

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Dezember 2022
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Narjis,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

10/10 – Hervorragend

Sidong

Aufenthalt von 2 Nächten im Dezember 2022
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Guest,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

6/10 – Okay

burcu

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Otel diğer Mandarinlere göre daha vasat, odalar beklediğimden küçük. Konum ve hizmet gayet güzel. Bu paraya daha iyisi olabilirdi..
Aufenthalt von 4 Nächten im November 2022
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Guest,Thank you for sharing your feedback about your recent stay at our hotel. We are deeply sorry to see that your experience did not live up to all your expectations. We appreciate your feedback and will take it into consideration as we continue to strive to provide the best possible experience for our guests. We would like to assure you that all our Mandarin Oriental Hotels, including our Geneva property, strive to provide the highest level of service and quality, as well as exceptional experiences to our guests.Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back to the Mandarin Oriental Geneva in the future and provide you with the exceptional stay that you deserve.Best regards,

2/10 – Ungenügend

Alejandra

Aufenthalt von 2 Nächten im November 2022
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Alejandra,Thank you for having taken the time to share your rating. We are deeply sorry to see that your experience did not live up to all your expectations.We would appreciate it if you could share more details about your stay with us so we can investigate and address any issues that may have arisen during your stay. Please feel free to contact us directly at your convenience.Thank you for your feedback, and we hope to have the opportunity to welcome you back to one of our properties in the future.Best regards,

8/10 – Gut

Mustafa

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2022
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Mustafa,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

10/10 – Hervorragend

Peter, Toronto

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel in Geneva. Staff were incredible. An amazing experience. My thanks to the staff of the hotel.
Aufenthalt von 1 Nacht im September 2022
Antwort von David Collas, General Manager Mandarin Oriental, G am 8. Mai 2023
Dear Peter,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

2/10 – Ungenügend

Dhiraj

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Ac was not working. Shower handle was broken Very difficult to turn it on or off
Aufenthalt von 2 Nächten im September 2022
Antwort von David Collas am 14. Sept. 2022
DearDhiraj, Thank you for having taken the time to share your rating. I'm deeply sorry to see that your experience did not live up to your expectations. Please note that our air conditioners are regulated to the Swiss mandatory level. I do hope we have the pleasure of welcoming you back to the Mandarin Oriental in the future and I assure you of our best care and attention during your next visit. Best regards, David Collas General Manager Mandarin Oriental, Geneva

6/10 – Okay

Michel

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im August 2022
Antwort von David Collas am 14. Sept. 2022
Dear Michel, Thank you for having taken the time to share your rating. I'm deeply sorry to see that your experience did not live up to your expectations. I do hope we have the pleasure of welcoming you back to the Mandarin Oriental in the future and I assure you of our best care and attention during your next visit. Best regards, David Collas General Manager Mandarin Oriental, Geneva

10/10 – Hervorragend

Sofiane

Aufenthalt von 1 Nacht im Juli 2022
Antwort von David Collas am 3. Aug. 2022
Dear Sofiane, Thank you for sharing your amazing rating. We look forward to welcoming you back. Best regards, David Collas General Manager Mandarin Oriental, Geneva

10/10 – Hervorragend

kelley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent hotel. Everyone was nice and helpful. Perfect location. Room was quiet and the a/c was great. Highly recommend!
Aufenthalt von 7 Nächten im Juni 2022
Antwort von David Collas am 14. Juli 2022
Dear Kelley, Thank you very much for your enriching comments and your great rating! We are delighted that you enjoyed your stay and the quality of service from our wonderful team. We hope to welcome you back soon. Warm regards, David Collas, General Manager, Mandarin Oriental, Geneva