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Bewertungen von The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

4 out of 5
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
705 Cherokee Orchard Road, Gatlinburg, TN

Bewertungen

8,8

Hervorragend

730 von insgesamt 1247 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
306 von insgesamt 1247 Gästebewertungen haben eine Bewertung von 8 - Gut" "
126 von insgesamt 1247 Gästebewertungen haben eine Bewertung von 6 - Okay" "
48 von insgesamt 1247 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
37 von insgesamt 1247 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Valerie

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Amenities completely empty. Had to get toilet paper from another room. Cleaning service only picked up partial dirty towels. Cleaning service was very lacking.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

JOSEPH

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is nice but definitely showing its age
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Samir

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The hotel is overall good but a bit pricer compared to the location. The food is quite costly due to location.
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Neha

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Location
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Faiz, Bloomington

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Camoi

Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft
Really great location with nice views, property needs to be updated, very old
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Patrick, Rocky Mount

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
staff were not as friendly. not that clean.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Carlos

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelent hotel.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 28. Mai 2024
Dear Carlos,Thank you for your kind words! At Park Vista DoubleTree Gatlinburg, your satisfaction is our utmost priority, and we're grateful for your positive feedback. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 – Hervorragend

Yelena, Greenacres

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was an extremely enjoyable stay. The room, the staff, cleanliness and food at the restaurants were awesome. We loved everything about this hotel, will definitely be back.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 28. Mai 2024
Dear Lisa,Thank you for visiting Park Vista DoubleTree Gatlinburg. We are delighted you enjoyed our friendly service, clean accommodations, and delicious food. It is wonderful to hear you loved everything about your stay, and we appreciate you taking a moment to let us know about your experience. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 – Hervorragend

Yenl

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful place to stay, very clean
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 28. Mai 2024
Dear Yenl,We're proud to have earned your excellent review of Park Vista DoubleTree Gatlinburg! It's wonderful that you enjoyed our lovely, spotless property. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 – Hervorragend

Shasta

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was the best experience staying in Gatlinburg. Thanks for a great stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 28. Mai 2024
Dear Shasta,Thank you for choosing Park Vista DoubleTree Gatlinburg! We're thrilled to hear that you had the best experience with us and we can't wait to share your kind words with our team. Thank you for staying with us, please travel safely, and we hope you will return soon. Most Sincerely,Park Vista Team

6/10 – Okay

Tiffany

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Very clean and the pool is nice. Liked that there’s a place to dine. Did not like that the elevators weren’t working. Sounds like they need maintenance and one was closed down. Did not like that there is not a age limit on the slide and alcohol allowed at the pool. Teens were beating on the doors and running up and down the halls screaming at each other across the way at all night long. Checked out early because of it.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Angel am 27. Mai 2024
Thank you for submitting your review. We would like to offer our heartfelt apologies for the concerns that caused you to decide to shorten your stay. We hope that you understand that you are valued and appreciated and hope you give us another chance to show you that we value you.

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Angel am 27. Mai 2024
Thank you so very much for your submission. We enjoyed having you as our guest and hope to see you again soon!

10/10 – Hervorragend

Lindsey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was super friendly. Room was spacious and comfortable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Angel am 21. Mai 2024
Thank you for taking the time to submit your review. We enjoyed having you as our guest and hope you stay with us again really soon!

8/10 – Gut

Christopher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Staff was very friendly and responsive. Looks like it's a bit of a work in progress with the building. Plenty of it looks recently updated, but I think there is a bunch more to go before it looks its best. Great location and fantastic views. Parking is a breeze
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Angel am 20. Mai 2024
Thank you for taking the time to submit your review! We enjoyed having you as our guest and hope to see you again soon!

10/10 – Hervorragend

Jamie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Angel am 19. Mai 2024
Thank you for taking the time to submit your review. We enjoyed having you as our guest and hope to see you again very soon.

8/10 – Gut

Penny

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great views, spacious room. Great for the price!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Angel am 19. Mai 2024
Thank you for taking the time to submit your review. We enjoyed having you as our guest and hope to see you again very soon.

10/10 – Hervorragend

Carla

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The view was amazing. The food was great and everyone was so nice.....
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Angel am 14. Mai 2024
Thank you so very much for taking time to submit your review. We enjoyed having you as our guest and hope to see you again soon!

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Ausstattung
Amazing property!
Aufenthalt von 4 Nächten im April 2024
Antwort von John Hogg am 13. Mai 2024
Dear Susan,Thanks for the great review. Please visit again soon!

10/10 – Hervorragend

Kevin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Angel am 14. Mai 2024
Thank you so very much for taking time to submit your review. We enjoyed having you as our guest and hope to see you again soon.

10/10 – Hervorragend

Anadilia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent ☺️
Aufenthalt von 3 Nächten im April 2024
Antwort von Angel am 11. Mai 2024
Thank you for taking your time to submit a review. We enjoyed having you as our guest and hope to see you again soon!!

10/10 – Hervorragend

Ismabel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the location and view. Having the city trolley available and easy to access right at the hotel lobby was also great! All staff was nice and helpful!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Angel am 11. Mai 2024
Thank you for taking your time to submit a review. We enjoyed having you as our guest and hope to see you again soon!!

10/10 – Hervorragend

William

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
The best person was the same both nights. Very helpful and friendly if we come this way again, we will definitely stop.
Aufenthalt von 5 Nächten im April 2024
Antwort von Angel am 6. Mai 2024
Thank you for taking the time to submit your review. We enjoyed having you as our guest and hope to see you again soon.

6/10 – Okay

Logan

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Angel am 7. Mai 2024
Thank you for your review. We hope you will stay with us again.

10/10 – Hervorragend

Sonya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of our favorite hotels to stay in when we visit Gatlinburg!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Angel am 6. Mai 2024
Thank you for taking the time to submit your review. It was a pleasure having you as our guest and we hope to see you again very soon!

10/10 – Hervorragend

Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The bears
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Tarah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Angel am 6. Mai 2024
Thank you for taking the time to submit your review. We certainly enjoyed having you stay with us and hope to see you again soon.

10/10 – Hervorragend

MARCIE

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our first time to the Smokey mountains. Loved the hotel & the view!! Very clean & friendly staff! not walkable to downtown Gatlinburg but they do have a shuttle that comes by every 30-35 minutes.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Glen

Gut: Ausstattung
Staff locations
Aufenthalt von 3 Nächten im Januar 2024
Antwort von John Hogg am 29. Apr. 2024
Dear Glen,Thanks for choosing us and taking time to give us an excellent review score. Please visit again soon.

10/10 – Hervorragend

Katie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We love the property.This is our second time staying there. The views are beautiful.The hotel is very clean. The only thing was that the air conditioner was very loud.It made it hard to sleep one night.
Aufenthalt von 3 Nächten im April 2024
Antwort von Park Vista Team am 29. Apr. 2024
Dear Katie,We are so glad to hear that property and really appreciate you being a repeat guest. We will check the air conditioner and hope you return to again soon.

10/10 – Hervorragend

Krystal

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property had great views of the mountains. It was very clean and quiet and all staff was super nice even when my pup had an accident in our room. Close enough to the strip but still fat enough away to enough the peace and quiet.
Aufenthalt von 4 Nächten im April 2024
Antwort von Park Vista Team am 29. Apr. 2024
Dear Krystal,Thanks for choosing us. We are happy to hear you enjoyed the location and views. We hope you will choose us again soon and appreciate your review.

10/10 – Hervorragend

Brianne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The trolley comes right to the property door. Staff is great!
Aufenthalt von 3 Nächten im April 2024
Antwort von Angel am 28. Apr. 2024
Thank you so very much for your review! It was our pleasure having you as our guest and we hope to see you again soon!

10/10 – Hervorragend

Tara

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved it! The shuttle is a huge convenience, the views are stunning and would definitely stay here again
Aufenthalt von 4 Nächten im April 2024
Antwort von Naomi am 27. Apr. 2024
I'm glad you enjoyed your stay! We hope to see you again!

8/10 – Gut

Darrell

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had an overall good experience and recommend this resort. Minor issues and opportunity for improvement. 1) vanity sink had a disconnected drain stop and the water drained very low. Not a show stopper. 2) Continental breakfast was not offered three of my four nights because of low occupancy and for the cost for the room. A continental breakfast should always be available at no charge. The one day we had the continental breakfast, it was very minimal meal offerings to cereal, oatmeal and pastries. I have stayed at less expensive hotels and received a much better continental breakfast that included eggs, sausage, bacon, and biscuits and gravy, coffee teas and other juices. I would definitely consider staying here again, but I would research my options. There are some very nice surrounding resorts, hotels and motels. The resort was clean and staff were friendly. Even though I did not use the free trolley, it was nice to have the option at no extra cost tips only. The interior paint color was a little boring though, but has no influence on this review.
Aufenthalt von 4 Nächten im April 2024
Antwort von Chase Little am 25. Apr. 2024
Thank you for your kind review of our property. We appreciate your feedback as we will use this information to better help our operation. We hope to see you again very soon!

6/10 – Okay

Cora

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First off let me say we absolutely love Park Vista. Have been staying there for the past 22 yrs. Now have saying that I need to express that if you have back issues and you’re looking for a comfortable bed, this is not the hotel you want to stay at. Park Vista, I absolutely adore you but can we please do something with those mattresses? We ended up leaving early at 3 am this morning and cut our trip short after tossing and turning for 4 hrs.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 18. Apr. 2024
Dear Cora,Thank you for sharing your thoughts and for your continued loyalty. We sincerely regret to hear that you did not get a restful night's sleep and apologize for the inconvenience and discomfort you experienced. Your feedback is extremely valuable to us, and we will certainly address these concerns regarding the mattresses. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely, Park Vista Team

10/10 – Hervorragend

Shunqyet

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love it
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 18. Apr. 2024
Dear Shunqyet,Your satisfaction is our top priority, and we're thrilled you enjoyed your time with us. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 – Hervorragend

Amanda

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pool area was amazing, but wish both slides had been working.
Aufenthalt von 4 Nächten im März 2024
Antwort von Angel am 17. Apr. 2024
Thank you for taking the time to submit a review. We value your feedback and hope to see you again soon.

6/10 – Okay

Rajender

Mit der Familie gereist
Limited transport
Aufenthalt von 3 Nächten im März 2024
Antwort von Angel am 17. Apr. 2024
Thank you for taking the time to submit a review. We value your feedback and hope to see you again soon.

8/10 – Gut

Edward

Gut: Ausstattung
Nice staff good room except for the bed
Aufenthalt von 2 Nächten im April 2024
Antwort von Angel am 16. Apr. 2024
Thank you so much for your feedback. We hope you stay with us again soon!

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great view. No issues at all
Aufenthalt von 3 Nächten im April 2024
Antwort von Angel am 16. Apr. 2024
Thank you so much for your feedback. We hope you stay with us again soon!

8/10 – Gut

Meghan Rebekka

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful mountain views
Aufenthalt von 4 Nächten im April 2024
Antwort von Angel am 13. Apr. 2024
Thank you so very much for your feedback. It was our pleasure to have you as our guest and we hope to see you again soon!

4/10 – Schlecht

Rebecca

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk employees were not friendly or accommodating. We did not get anything that I requested before checking in. I had emailed the hotel directly and asked for certain information regarding our room before our trip and they responded that it would not be a problem but did not accommodate. They put us on the highest floor when I asked to be on a lower floor because my husband had arthritis and disabled veteran when I made the reservation. The restaurant was not good at all and too expensive. It needs an update, to be cleaned, and ants were in the pool area. The view from our room was nice and that was about it. But no chairs on balcony and outdoor mountaintop area was not accessible for guests. You have to pay 15$ a day to park in the hotel parking lot which made no sense. A trolley takes you to Gatlinburg so that was convenient but trolley isn’t hotels. We mostly were walking around Gatlinburg anyway so we still had a good vacation. We will stay somewhere else next visit.
Aufenthalt von 4 Nächten im April 2024
Antwort von Angel am 13. Apr. 2024
We are truly sorry that we did not meet your expectations and appreciate your feedback.

8/10 – Gut

sandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was a great location,on top of the hill overlooking downtown area. Great view of mountains also. trolley was available all day. Only bad was the beds were not very comfortable, no breakfast included
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 12. Apr. 2024
Dear Sandra,Thank you for choosing Park Vista DoubleTree Gatlinburg and for taking a moment to provide your review. We are pleased to hear that our location, trolley service, and beautiful views all met the mark for you on your recent stay. Your feedback about the beds is valuable to us, and we will certainly share your concerns to ensure improvements are made for our great guests. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely, Park Vista Team

8/10 – Gut

Kristy

The property was nice. It is dated for the price. There was no hand soap or body wash, they put extra shampoo in place of actual soap. It was very dusty and parts of the room hadn’t been dusted or vacuumed for awhile.
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 11. Apr. 2024
Dear Kristy,It was a pleasure having you as our guest recently, and based on your rating, it seems you enjoyed your overall experience. That said, your feedback about our accommodations will be shared internally to ensure our high standards of hospitality and cleanliness are being met. Your suggestions are greatly appreciated. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

8/10 – Gut

Gabriela

Gut: Personal & Service
Aufenthalt von 3 Nächten im März 2024
Antwort von Angel am 12. Apr. 2024
Thank you so very much for your feedback. It was our pleasure to have you as our guest and we hope to see you again soon!

10/10 – Hervorragend

Adria

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the pool and elevators and family suite. Food at restaurant was just ok. Like the unique location but also that was problematic when trying to get into town, should be more info about the trolley at the front desk. Loved that we could bring our dog.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 11. Apr. 2024
Dear Adria,It was wonderful having you as our guest recently. We are thrilled you enjoyed our sparkling pool and lovely accommodations, and we appreciate you mentioning our pet-friendly atmosphere. Your feedback about our offerings and your suggestion for trolley information will be shared internally for further consideration, as we are always seeking new ways to improve. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 – Hervorragend

Sandy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful hotel. Great staff. The free Gatlinburg trolley pulls up right in front of the hotel! The best free chocolate chip cookies!
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 11. Apr. 2024
Dear Sandy,Thank you so much for the five stars! We're so happy to hear you enjoyed our convenient location, and our team will be delighted to hear that they made you feel right at home. It was a pleasure to host you here at Park Vista DoubleTree Gatlinburg.Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

10/10 – Hervorragend

Dustin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mountain view!
Aufenthalt von 6 Nächten im März 2024
Antwort von joan am 10. Apr. 2024
Thank you.

10/10 – Hervorragend

Soraya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a great experience staying here.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 10. Apr. 2024
Dear Soraya,We're delighted you enjoyed your stay at Park Vista DoubleTree Gatlinburg! Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team