Dear Daniel, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

Cecil Karelia, thank you for the fantastic rating! The team at Sonesta Simply Suites Anaheim is thrilled you chose to stay with us. We're looking forward to welcoming you back for another great experience!

Bich Hang,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We continually strive to improve our service and amenities, and your comments are essential in helping us make those adjustments.Best regards.

Teresa, thank you for sharing your feedback. It is unfortunate that your check-in process and the room odor did not meet your expectations. Our aim is always to provide a comfortable experience. Your comments will be shared with our team for review. We appreciate your insight and value your perspective.

Cypris, thank you for your positive rating of Sonesta Simply Suites Anaheim. We appreciate your feedback and hope to welcome you back soon!

Bianca, it's exciting to know that you had a positive experience at Sonesta Simply Suites Anaheim and enjoyed the kitchenette and spacious room. We're also thrilled that our location was convenient for you. Regarding the check-in process, we're always working on existing processes to make them better and quicker. We truly appreciate your kind words regarding our team members and the security measures we have in place. We can't wait to welcome you back next time!

Hello Zulkifli,Thank you for giving us your feedback and comments about your concerns. I see that you were not happy with our deposit requirements, which are indicated in all our platforms as well as our own website, every hotel has its own policy on the deposit requirement. Most hotels charge for parking and our hotel is the lowest rate on parking fees. We hope that you would consider us again in the future.

Stephanie, we appreciate your feedback. It's accurate that we don't currently provide breakfast. All our hotel policies and features, including meal services and fees, are indeed clarified on various booking platforms to maintain transparency. We regret any misunderstanding and strive to make your next stay more satisfactory.

Alice, it's delightful to hear that your overall experience at Sonesta Simply Suites Anaheim was satisfying. We hope to welcome you back in the future for an even more remarkable stay.

Griselda, thank you for choosing Sonesta Simply Suites Anaheim and for your positive feedback. We are happy to hear you found our hotel to be a great location for your stay. While we don't currently offer breakfast services, there are many wonderful local dining options we would be happy to recommend during your next visit. We appreciate your understanding about our transparent fee structure. We look forward to welcoming you back in the future.

Giovanni, thank you for your flattering review. It's wonderful to know you appreciate the cleanliness and tranquility at Sonesta Simply Suites Anaheim. We're pleased that the convenience of our parking facilities and our kind colleagues contribute to your positive experience. The nearby shopping and dining options, along with Disneyland's proximity, certainly make our location an advantageous point for our guests. Your loyalty over the years is greatly valued, and we are thrilled to be your go-to hotel. We're looking forward to your return.

Thank you for this excellent rating, Gilberto!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Simply Suites Anaheim! We'd love to host you again someday for yet another unforgettable visit.

Thanks for the perfect rating, Daniel!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta Simply Suites Anaheim.Have a wonderful day!

Shirley, it's great to hear that you appreciated the convenience and pet-friendly policies at Sonesta Simply Suites Anaheim. Regarding the breakfast, our hotel model outlines our provisions on various booking platforms. We trust this information was clear at the time of booking. We hope to host you again in the future!

Sheryl, thank you for sharing your feedback. We're delighted that you had a positive experience at Sonesta Simply Suites Anaheim. We hope to have the pleasure of welcoming you back on your next visit.

Hello Joshua,We thank you for your feedback and comments. We do apologize that our hotel did not meet your expectations and we wish that you had communicated with the staff at the front desk about your issues because we could have corrected the issues you had with your room and been able to move you to another room. We will be doing our renovations soon with our hotel and hope that you will stay with us again in the future. We apologize again for the inconvenience.

Alicia, we appreciate your candid feedback. We're disappointed to learn you found your surroundings not up to par and your comfort was compromised. Freshness, cleanliness, and guest comfort are our priorities. We perceive your suggestion for more modern furnishings and will assess how we can make our amenities more pleasing. Such disappointments aren't the norm around here and we value your contribution in helping us improve. Please consider us again for a chance to provide you a more enriching stay.

Thank you for sharing your feedback, Lorena.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

Jesus Ricardo, we're genuinely sorry to hear about your less than perfect check-in experience. While our team is typically known for their friendly and welcoming service, we regret if you felt this was not reflected during your stay. The comments about parking fees, transparently provided through our booking partners and on our website, are taken quite seriously. Your insights help us improve our services for a better guest experience.

Kelly, thank you for recognizing the cleanliness of the rooms at Sonesta Simply Suites Anaheim. We're pleased to hear that you found our kitchen facilities, including the full-sized refrigerator, beneficial. We hope you'll return for another enjoyable stay in the future.

Crystal, thank you for the 5-star review of Sonesta Simply Suites Anaheim. We appreciate your understanding of our policy regarding breakfast and hotel fees. Our team members strive for transparency and are pleased that this seems to have been your experience. Looking forward to welcoming you back soon!

Hello Tiffanie,When you called the property I informed you that I will investigate with my housekeeping manager, and I will get back to you as soon as I hear from her and I did call you back and told you that we do not just charge guests here without proof or if the room doesn't smell of smoke, we have a proof of smoke smell and proof that you smoke in the room, so therefore we did tell why we charged you for it. You signed the policy as you checked in about our smoking policy and it indicates that if you smoke in the room that we will charge the smoking fee.Have a good day.

Nicole, thank you for choosing to stay at Sonesta Simply Suites Anaheim. While we understand your preference for a breakfast service, we have focused more on providing spacious suites and a well-equipped kitchen so guests can prepare meals to their liking. We're grateful for your high rating and look forward to welcoming you back.

Nicole, it's great to hear you had a 5-star experience at Sonesta Simply Suites Anaheim. Concerning your comment about breakfast, we have aimed to ensure the details about our services and offerings are transparent on all booking platforms. We value your feedback and look forward to hosting you again in the future.

Douglas, it's a delight to see that your experience at Sonesta Simply Suites Anaheim was pleasing, and that our swift action to rectify the bathroom inconvenience was appreciable. We constantly strive to ensure smooth and swift check-ins to provide a positive start to our guests' stays. It is rewarding to know that you classified us as a good hotel. We appreciate your feedback and look forward to hosting you again.

Anthony, it's wonderful to hear you enjoyed your stay at Sonesta Simply Suites Anaheim. We sincerely value your feedback and look forward to your return.

Jane, it sounds like you generally had a solid experience, but did encounter an unusual odor in your room. Please know that we aim to maintain a fresh environment and have taken note of your comments for further evaluation. It's pleasant to hear you appreciated the quiet atmosphere and felt secure during your stay at Sonesta Simply Suites Anaheim. We look forward to enhancing your experience during any future visits.

Kelly, it's wonderful to hear that you found the Sonesta Simply Suites Anaheim to be a perfect choice for your Disney visit. While we don't currently offer breakfast, we're glad to see our transparent pricing and convenient location met your needs. We appreciate your feedback and look forward to welcoming you back in the future.

Maria, thank you for your high praise for Sonesta Simply Suites Anaheim. We're delighted that you had a pleasant stay and that you're considering returning. We look forward to your next visit. Safe travels!

Dear Mrs Branch,I would just like to address the issues that you pointed out on your review. 1) We, the hotel, did not take your payment, as you booked your pre-pay, non-refundable reservation with Expedia, however, you were charged one night due to your not checking in with an acceptable credit card. Please note that you can always call the hotel directly and ask if your credit card is accepted. 2) You attempted to pay the deposit with a Chime card, unfortunately, we do not accept Chime cards, in addition to another 17 credit cards and pre-paid cards nor virtual payments (Apple Pay, Google Pay, etc..). 3) We strive to keep the lobby as clean as possible, our apologies to you for finding the lobby dirty.In my experience, a guest will tend to find a front desk agent to be rude if the guest doesn't agree with what the agent is telling them.

Emily, we appreciate your kind feedback about the cleanliness of Sonesta Simply Suites Anaheim, along with the friendliness at the front desk. It's wonderful to know you found our pricing competitive. Although we do not offer breakfast, we are dedicated to providing high-quality accommodation and service. Thank you for choosing us, and we hope to welcome you back in the future.

Guong, thank you for your kind review. Sonesta Simply Suites Anaheim is thrilled to hear that you found the service admirable and the room exceptionally clean. We appreciate your understanding and we hope to serve you again in the future.

Natalie, it's unfortunate to hear that the absence of breakfast service was not to your satisfaction. We maintain clarity about our amenities across all booking platforms. We value your feedback as it helps us aspire towards aiding all guests' needs better in the future. We'd welcome the opportunity to serve you again in order to improve your experience.

Thank you for sharing your feedback, Bertha!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

We appreciate your feedback, Monserrat.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

Hello Sokphea,First and foremost, thank you for staying with us and we also appreciate your feedback as it will help us improve our services. We apologized for the inconvenience of the toilet, but rest assured we tried to fix the issue by moving you to a different room and resolved the problem.Thank you again for you feedback and we will work on this issues as we do take our feedback very seriously.Have a great day!

Hello Alyse,We didn't take your debit card because it was a pre-paid pay pal debit card. We clearly have this in all our platforms, that our hotel does not accept pre-paid cards. We gave you an option to see if you have any other credit card. I am sorry but our front desk agents are following the company policy.

We appreciate the feedback, Minh.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

Dennis, it's great to hear that you found Sonesta Simply Suites Anaheim exceptionally clean. In terms of our policies, we strive for transparency in all areas, including parking fees, which we provide on all booking platforms. We appreciate your feedback and look forward to welcoming you again.

Cesar, we regret to hear about the issues that arose during your stay, including the room's odor and issues with the door lock. We take such feedback seriously and work diligently to make improvements. We genuinely value your feedback and hope to have another chance to better serve you in the future.

Ronald, it's good to hear that your stay at Sonesta Simply Suites Anaheim fulfilled its purpose. We understand your concerns regarding parking fees. Please know that our aim is to deliver clear and transparent information about any associated fees to our guests, which can be found across multiple platforms including our official website. We appreciate your feedback and hope you'll choose to stay with us again in the future.

Evangelina, thank you for taking the time to leave a review for Sonesta Simply Suites Anaheim. It seems like you had a fantastic experience. Hope to have you back soon!

Derick, thank you for taking the time to share your experiences at Sonesta Simply Suites Anaheim. It's always a pleasure to hear that our team members were able to make a positive difference in your stay. We understand your comments about the appliances and water pressure, and we're continuously striving to improve our guest experience. Further, your insight on the location relative to Disneyland Resort is appreciated. Thanks again for choosing us over our competitors in the area! We look forward to having you back soon.

Adrienne, thank you for sharing your experience at Sonesta Simply Suites Anaheim. We're glad to hear that the spaciousness and tranquility of our suites caught you by surprise! Although we are housed in a vintage building, our team members are dedicated to providing a clean and inviting atmosphere. If you notice typical odors, we appreciate your understanding. We're looking forward to welcoming you back in the future.

Thank you for taking the time to share your review with us, Caterina!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Simply Suites Anaheim. Thank you and have a wonderful day!

Andrea, it's great to hear that you enjoyed your stay at Sonesta Simply Suites Anaheim. We're thrilled that you appreciated our well-appointed rooms and received excellent service. We pride ourselves on transparency and encourage guests to review all services and fees on booking platforms. Looking forward to your next stay with us.

Van, we regret to hear your recent experience didn't meet your expectations. Please accept our apologies for any inconvenience related to the hotel's age and aroma. We strive to ensure our guests' comfort and satisfaction and are constantly working towards improving individual aspects. We appreciate you taking the time to share your feedback. Your input is valued, and we hope we get another chance to provide a more satisfying experience for you.

Tri, thank you for sharing your feedback. We understand your concerns about the availability of breakfast. It is indeed true that at the Sonesta Simply Suites Anaheim, we don't offer breakfast as part of our service plan. We encourage all guests to check our amenities on various booking websites for complete clarity. We appreciate your understanding and hope you had a pleasant stay overall.

We appreciate you taking the time to share your feedback, Chase.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

Jacqueline, we appreciate your feedback. It's unfortunate to hear that your stay didn't quite meet your expectations, particularly in regard to cleanliness. Rest assured, maintaining a clean environment is a high priority for us, and we'll ensure your experience is discussed with our team members. It's pleasing to hear, though, that our team members provided quality service during your stay. Your comments about the room amenities, including bed comfort and refrigerator condition, have also been noted. We hope for an opportunity in the future to provide you with a better experience.