Außenbereich

Bewertungen von Higueron Hotel Malaga, Curio Collection by Hilton

5 out of 5
Higueron Hotel Malaga, Curio Collection by Hilton
Avenida del Higueron, 48, Fuengirola

Bewertungen

8,6

Hervorragend

129 von insgesamt 239 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
68 von insgesamt 239 Gästebewertungen haben eine Bewertung von 8 - Gut" "
29 von insgesamt 239 Gästebewertungen haben eine Bewertung von 6 - Okay" "
9 von insgesamt 239 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 239 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Dominik

Aufenthalt von 5 Nächten im April 2024
Antwort von Guest Experience Team am 11. Mai 2024
Dear Dominik,Thank you for choosing Higuerón Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind Regards,Guest Experience Team.Higuerón Resort Málaga, Curio Collection by Hilton.

10/10 – Hervorragend

Caroline

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Guest Experience Team am 17. Jan. 2024
Dear Caroline,We thank you for sharing us this lovely score.We are glad to see you enjoyed your stay and hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

2/10 – Ungenügend

Nataliya

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wir haben die Zimmer nicht bekommen und das Geld wurde nicht zurück bezahlt. Werden uns rechtliche Schritte überlegen.
Aufenthalt von 10 Nächten im September 2023
Antwort von Guest Experience Team am 20. Okt. 2023
Dear NatalyaI have checked your reservation and the reason you were charged is because you had a non refundable fee, this means the reservation price is lower than normal as it's something you cannot cancel.Kind Regards

8/10 – Gut

Rudolf

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hôtel mit verbesserungswürdigem Service
Gutes Hôtel mit verbesserungswürdigem Service
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Guest Relations am 27. Juni 2022
Dear Rudolf, We thank you for sharing your comments. We are happy that you liked our hotel. However, we see that the service could have been better and as we always look for ways to improve, your comments are crucial to our future success. So, if you would like to share any further comment about the service, or anything else, do not hesitate to write us. Kind regards, Guest Relations Higueron Hotel Malaga, Curio Collection by Hilton

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Guest Relations am 27. Juni 2022
Dear guest, Thank you for sharing your review about our hotel. We regret that we fell a little short of your expectations. If you would like to share any further comment, do not hesitate to write us. Kind regards, Guest Relations Higueron Hotel Malaga, Curio Collection by Hilton

4/10 – Schlecht

Arian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the food was very bad! the beach quite far. it is defenitely not a 5 star hotel!
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Guest Relations am 11. Juni 2022
Dear Arian, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We are sorry to hear that we did not meet your expectations. Regarding the quality of the food, we will make sure that the corresponding department takes action. Kind regards, Guest Relations Higueròn Hotel Málaga, Curio Collection by Hilton

6/10 – Okay

Maryam

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
This hotel is located in a very nice area and the pools are very nice. The parking is very convenient and it’s free. Do not expect much from your room. We had the suite. Our upstairs shower leaked and the first night the whole room was flooded. The shower door design is flawed hence the water leak every time I took shower. The room water would be cold for 5-7min before it warmed up. Overall room quality was poor. The bed wasn’t comfortable.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Guest Experience Team am 13. Mai 2024
Dear Maryam,Thank you for sharing your feedback with us.Whilst we apologise for the shower problems you experienced in your room, we have noticed that our colleagues offered you the option of changing rooms to ensure that you were able to enjoy your stay, unfortunately you have declined to take up this alternative. However, we again apologise for the inconvenience caused. We take good note of your feedback so that we can share it with the different departments in order to improve in the future.Nevertheless, we are pleased to know that our swimming pool and location have lived up to your expectations.Thank you once again for sharing your comments with us.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Sam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Experience Team am 15. Apr. 2024
Dear Sam,We would like to thank you for sharing us this lovely review.We are glad to see that you had an amazing time at Higuerón Resort and we hope to see you again soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Guest Experience Team am 19. Feb. 2024
Dear guest,We thank you for sharing us the perfect score.We are glad to see you had an amazing stay at Higuerón Resort and we hope to welcome you back soon!Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Överlag bra men väldigt lyhört
Överlag bra men väldigt lyhört
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Guest Experience Team am 14. Feb. 2024
Dear guest,We thank you for the time spent in sharing us your review.We are glad to see that your stay was an enjoyable one.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Gaynor

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Experience Team am 1. Feb. 2024
Dear Gaynor,Thank you for sharing us your lovely score.We are glad to see that you had an amazing stay with us and we hope to welcome you again soon at Higuerón Resort.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Patrick

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Guest Experience Team am 10. Jan. 2024
Dear Patrick,Thank you for sharing us your lovely score.We are glad to see that your stay was an enjoyable one and we hope to welcome you again soon at Higuerón Resort.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

6/10 – Okay

Juan

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Guest Experience Team am 22. Jan. 2024
Estimado Juan,Muchas gracias por tomarse el tiempo de compartirnos su valoración.Tenemos la sensación por su valoración de que puede haber echado algo en falta durante su estancia y no tenemos constancia de ningún incidente durante su visita. Sin embargo, en Higuerón Resort creemos que siempre hay margen de mejora y nos gustaría conocer más acerca de su experiencia, con el fin de identificar áreas que puedan necesitar mayor atención por nuestra parte. Estaríamos muy agradecidos si pudiera contactar con nosotros para compartir con más detalle las razones de su reseña contrastada.Gracias de nuevo por compartir su valoración con nosotros a través de Expedia.Atentamente,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

ROCIO GUADALUPE

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Experience Team am 28. Dez. 2023
Estimada Rocio,Agradecemos mucho su valoración perfecta después de su visita a Higuerón Resort. Es un placer ver que ha disfrutado mucho de su estancia con nosotros y esperamos volver a verle pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Gut

Johan

Aufenthalt von 2 Nächten im November 2023
Antwort von Guest Experience Team am 28. Dez. 2023
Dear Johan,We thank you for sharing us your review after your stay at Higuerón Resort. We are glad to see that your stay was an enjoyable one and we hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Harri

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect hotel for sport holiday
Aufenthalt von 5 Nächten im November 2023
Antwort von Guest Experience Team am 28. Nov. 2023
Dear Harri,Thank you for sharing your impressions of your recent stay at Higuerón Resort. We are thrilled to read that you enjoyed our sports facilities.Look forward to welcoming you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Gut

Kirsi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im November 2023
Antwort von Guest Experience Team am 28. Dez. 2023
Dear Kirsi,We thank you for sharing us your score after your visit at Higuerón Resort. We are glad to see that your stay was an enjoyable one and we hope to welcome you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

2/10 – Ungenügend

paolo

Gut: Sauberkeit
Assolutamente rumoroso. Si sentiva tutto da camera adiacente e da strada. Inaccettabile per un hotel che dovrebbe essere di livello!
Aufenthalt von 1 Nacht im November 2023
Antwort von GEX am 24. Nov. 2023
Dear Mr Paolo SelmiWe are sorry you did not enjoy your stay with us, if you found the room noisy, you could have come to the main reception and we would have changed the room for you.Please accept our apologies.Kind RegardsGuest Experience Team

10/10 – Hervorragend

Stefan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Guest Experience Team am 18. Nov. 2023
Dear Stefan,Thank you for choosing Higuerón Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again soon !Kind Regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

John

Mit einer Gruppe gereist
Olimme ystävien kanssa liikkeellä, mutta hotelöi oli niin kiva että otettiin vapaapäivä ja nautiskeltiin hotellista ja sen tarjonnasta.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von GEX am 21. Okt. 2023
Dear GuestThank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Kindest Regards Guest Experience Team

10/10 – Hervorragend

Silvia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gracias Samantha Por cuidarnos tan bien. Ha sido un placer volver a vuestra casa, como siempre todo un acierto.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von GEX am 21. Okt. 2023
Estimada Silvia, Agradecemos mucho sus comentarios y su valoración sobre su estancia en Higuerón Resort. Es un placer recibirle en nuestro Resort. Esperamos volver a verle pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Gut

Heikki

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hyvä resort hotelli
Hyvä aamiainen, erinomainen kuntosali ja muut oheispalvelut (hieronta, jooga, jumpat jne). Häiritsevää joka puolella soiva klubi beatilla jumputtava musiikki, joka kuului uima-allasalueelta myös huoneeseen. Kyseinen musiikki oli aina päällä kaikissa baareissa ja ravintoloissa. Sama nauha päivästä toiseen.
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von GEX am 12. Okt. 2023
Dear GuestThank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successKindest RegardsGuest Experience Team

4/10 – Schlecht

Richard, Fort Lauderdale

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was not any resemble to the resort style hotel and amenities. We got to hotel late after 8 pm and decided to eat at 10 pm and all the restating the hotel were closed we had to order room service. The room was very small and the bed was so hard, had the worst night of our entire trip with not beign able to get comfy and the room would get hot during the night. Like I said earlier the resort is beautiful but the room accommodations very poor.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von GEX am 12. Okt. 2023
Dear GuestWe are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.Yours SincerelyGuest Experience Team

6/10 – Okay

Salah

Gut: Zustand der Unterkunft
No store on premises. Shuttle hours changed during my stay without notice. Long walk to the beach and restaurant. Must take taxi or Uber from the beach if you miss the shuttle. Cafe opens late. Charges for early checkin - most US flights arrive in the morning. No access to the spa even when you book a massage or other treatments. Food at the restaurant mediocre - best to eat at the restaurants by the beach.
Aufenthalt von 6 Nächten im September 2023
Antwort von GEX am 12. Okt. 2023
Dear GuestThank you for your score and comments.When you refer to store, do you mean a supermarket? If so, we do not advertise that we have one on-site, however at the top of the road we do have one. The complimentary shuttle hours change during the low season period as our Beach Club reduces their opening hours. We are really sorry to hear that you did not enjoy the experienceKindest RegardsGuest Experience Team

10/10 – Hervorragend

Johan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im September 2023
Antwort von Hotel Management am 3. Okt. 2023
Dear Johan,We would like to thank you for your great rating after your recent stay at our hotel, we love to see that we have met your expectations.We hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Gut

Joachim

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Higueron
Skønt hotel med mange muligheder inden for motion. God morgenmad og pools. Dog syntes jeg det er underligt man skal betale ekstra for at benytte deres pool på toppen.
Aufenthalt von 2 Nächten im September 2023
Antwort von GEX am 12. Okt. 2023
Dear GuestWe greatly appreciate the time you spent to review your recent experience in our hotel.Our Infinity pool is an exclusive area within the hotel for over 16 years old, where you can have lunch/dinner, however balinese beds have an extra cost attached.Kindest RegardsGuest Experience Team

10/10 – Hervorragend

Louise, Ballyclare

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Attended a conference here recently for 5 days. Loved the king suite. Staff were amazing. Breakfast was full of choice. Everyone was very welcoming, sports facilities really good.
Aufenthalt von 1 Nacht im September 2023
Antwort von Guest Experience Team am 18. Sept. 2023
Dear Louise,We would like to thank you for sharing us your lovely review.We are glad to read that you enjoyed your stay and had a great conference in our hotel. This is amazing for us to know that all the staff was very welcoming and that you loved our breakfast.We hope to see you back soon at Higuerón Resort.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Mathias

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bästa hotellupplevelsen!
Detta vara utan tvekan en av de bästa hotellupplevelserna jag varit med om! Servicen var utomordentlig och oerhört professionell. Frukostbuffén var otrolig! Många padelbanor med världstränare och fina poolområden. Vill man till stranden så har hotellet ett tåg som åker runt i området gratis för hotellgäster. Överlag en toppenupplevelse på ett magiskt hotell! 10/10
Aufenthalt von 7 Nächten im September 2023
Antwort von Guest Experience Team am 15. Sept. 2023
Dear Mathias,We thank you for the time you spent to share your feedback on your recent stay at Higuerón Resort, to be considered as one of the best hotels you stayed at is certainly high praise and we hope to welcome you back very soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Gut

Alex

Gut: Sauberkeit, Personal & Service und Ausstattung
Had some issues with ac when we checked in
Aufenthalt von 2 Nächten im September 2023
Antwort von Guest Experience Team am 15. Sept. 2023
Dear Alex,Although we would like to apologize for the inconveniences you have had with the A/C during your stay, we would like to thank you for sharing us this lovely score and your comments.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Michael

Aufenthalt von 6 Nächten im September 2023
Antwort von Guest Experience Team am 15. Sept. 2023
Dear Michael,We would like to thank you for your great rating after your recent stay at our hotel, we love to see that we have met your expectations.We hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Sergio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Muy buena la atencion
Aufenthalt von 4 Nächten im August 2023
Antwort von Guest Experience Team am 4. Sept. 2023
Estimado Sergio,Agradecemos mucho sus comentarios y su valoración sobre su estancia en Higuerón Resort.Es un placer leer que la atención al cliente fue a la altura de sus expectativas.Esperamos volver a verle pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

4/10 – Schlecht

mabrouk

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
L’accueil était super désagréable le personnel pas du tout aimable j’ai pas pour habitude de laisser de mauvais commentaires mais cette fois j’ai étais déçu pas digne d’un hotel de se standing. Les chambres étaient belle mais bcp de choses ne fonctionnait pas et des prisés étaient décollés super dangereux pour de jeunes enfants.
Antwort von Guest Experience Team am 2. Sept. 2023
Cher Mabrouk,Bien que nous soyons navrés de lire vos commentaires sur votre séjour au sein de notre hotel, sachez que ceux-ci ont été pris en considération et revisés par l'équipe de Direction, nous souhaitons toutefois cueillir l'occasion pour clarifier certains aspects de votre appréciation par simple souci d'exactitude des informations reportées. Votre réservation était de base pour 2 personnes, dans une chambre avec accès à mobilité réduite. Ce type de chambre est pour maximum 2 adultes et un bébé, et la loi ne nous permet pas d'accueillir plus de clients dans ce type de chambre, ni même des enfants. Avant votre arrivée, il y a eu un appel téléphonique avec notre équipe, qui vous a fait part du problème et vous a communiqué une solution, mentionnant les chambres dans lesquelles nous pouvions vous acceuillir et la différence de prix entre celles-ci et votre réservation. Cette Upgrade fut acceptée premièrement de votre part durant cet appel. Nous comprenons que vous avez éventuellement changer d'avis une fois arrivé à l'hôtel, cependant, comme expliqué avant par notre personnel, nous ne pouvions pas avoir 4 personnes, même s'il s'agit de 2 enfants et 2 adultes, dans ce type de chambre, et notre personnel ne pouvait donc que vous placer dans un autre type de logement, à un coût additionnel, qui vous avait éte mentionné au préalable, étant de plusieurs catégories supérieures.En ce qui concerne d'éventuels éléments ne fonctionnant pas dans la chambre, nous n'avons aucune note que ces soucis ont éte communiqués à nos équipes, et nous aurions apprécié le savoir quadn vous étiez présents, dans quel cas nous aurions pu vous offrir une solution afin d'améliorer votre moment parmi nous.Tout de même, nous sommes désolés que votre séjour n'ait pas été à la hauteur de vos espérances et que la chambre ne vous ait pas plu et nous vous remercions une nouvelle fois pour votre feedback.Cordialement,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Gut

Matthew

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a great time lovely hotel and great staff. All the facilities are top notch. Only down side (i was at the sea view room) at night the water pipes (showers / toilets/ showers) are very noisy so are the room service trolleys.
Aufenthalt von 5 Nächten im August 2023
Antwort von Guest Experience Team am 2. Sept. 2023
Dear Matthew,We would like to thank you for sharing us your feedback about your stay at Higuerón Resort.Although we would like to apologize for any noise disturbance you have had during your stay, we are glad to read that you still had a great time with us and that our staff and facilities did contribuate to make your stay an enjoyable one.We hope to see you back soon!Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Jacob Greve

Aufenthalt von 1 Nacht im August 2023
Antwort von Guest Experience Team am 28. Aug. 2023
Dear Mr. Greve,Thank you for taking a few minutes to share your impressions after your recent stay at Higuerón Resort. We are very happy to receive the highest score. We hope that you enjoyed your stay very much.Kind regards,

10/10 – Hervorragend

Sharmarke

Aufenthalt von 4 Nächten im August 2023
Antwort von Guest Experience Team Higuerón Resort Málaga, Curi am 25. Aug. 2023
Dear Mr. Sharmarke,Thank you very much for taking the time to rate your experience with us. It is a great satisfaction for the whole team to know that we have met your expectations.We look forward to welcoming you back very soon.Kind regards,

10/10 – Hervorragend

Gurpreet

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Higuerón Resort Málaga, Curio Collection by Hilton am 1. Aug. 2023
Dear Gurpreet,Thank you for taking the time to review your recent stay at Higuerón Resort. We are thrilled to know that you liked our hotel. We hope to see you back soon.Kind regards,Guest Experience Team

8/10 – Gut

Lise

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
God service
Dejligt hotel med mange muligheder. Ligge i rolige og skønne omgivelser
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Guest Experience Team Higuerón Resort Málaga, Curi am 27. Juli 2023
Dear Lise,Thank you for taking the time to review your stay at Higuerón Resort after visiting us. We are very glad to know that you enjoyed the surroundings and our facilities and hope that you visit us again very soon!Kind regards,

10/10 – Hervorragend

Javier

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Guest Experience Team am 22. Juli 2023
Estimado Javier,Le damos las gracias por su nota tan positiva.Es un placer ver que ha disfrutado de su estancia en el Higuerón Resort y esperamos volver a verle muy pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Guest Experience Team am 22. Juli 2023
Dear guest,We would like to thank you for sharing us your lovely score. It is always our goal to achieve maximum customer satisfaction and we are delighted to see that your holiday at Higuerón Resort was an enjoyable one.We hope to see you back soon.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Javier

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
,
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Guest Experience Team am 19. Juli 2023
Estimado Javier,Agradecemos mucho su nota maxima. Es un placer ver que ha tenido una estancia agradable con nosotros y esperamos volver a verle muy pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Guest Experience Team am 19. Juli 2023
Dear guest,We thank you for sharing us your lovely score.This is amazing for us to see that you enjoyed your stay at Higuerón Resort and we hope to welcome you back soon.Sincerely,Guest Experience TeamHiguerón Hotel Málaga, Curio Collection by Hilton

10/10 – Hervorragend

Hadi

Aufenthalt von 5 Nächten im Juli 2023
Antwort von Guest Experience Team am 10. Aug. 2023
Dear Hadi,We would like to thank you for sharing us this lovely score.We are glad to see that you had a great stay at Higuerón Resort and we hope to see you back soon.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Hervorragend

armen, woodland hills

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I recommend staying here. Very nice.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von GEX am 29. Juni 2023
Dear GuestThank you very much for this excelent score! it's alaways nice to see that we were able to matrch your expectations and that your stay was enjoyable.We hope to see you back very soon!Kind RegardsGuest Experience Team

10/10 – Hervorragend

Matthew John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect stay for a brilliant holiday. We will be back
Aufenthalt von 6 Nächten im Juni 2023
Antwort von Guest Experience Team am 28. Juni 2023
Dear Matthew,Thank you very much for choosing us and for your kind words! The best reward for us is to know that we have met your expectations and managed to provide a memorable stay.We are delighted to know that you will be back, hopefully very soon! In the meantime, please accept our warmest regards.Sincerely,Guest Experience TeamHiguerón Hotel Málaga, Curio Collection by Hilton

10/10 – Hervorragend

DANIELA

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente hotel, aunque no está frente a la playa tiene unas vistas increíbles! El servicio incomparable, todo el personal amable y atento.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Guest Experience Team am 17. Juni 2023
Estimada Daniela,¡Muchas gracias por sus palabras! Para nosotros la mejor de las recompensas es saber que hemos alcanzado sus expectativas y logrado ofrecerle una estancia memorable. Compartiremos sus amables palabras con todo el equipo y esperamos tener el placer de darle la bienvenida de nuevo muy pronto. Entretanto, reciba nuestro más cordial saludo.Atentamente,Guest Experience TeamHiguerón Hotel Málaga, Curio Collection by Hilton

8/10 – Gut

Hannah

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Guest Experience Team am 16. Juni 2023
Dear Hannah,Thank you very much for taking the time to share your score with us!We are proud to see that your experience was a pleasant one! We strive every day to provide an exceptional experience for our guests and hope to have the pleasure of serving you again very soon. In the meantime, please accept our warmest regards.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Gut

Paul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel is beautiful. Not hugely busy and staff are friendly. Breakfast is good - Despite upgrading to a duplex suite, access to the onsite spa was not included in our rate, which was really disappointing having paid £350 per night
Antwort von GEX am 9. Juni 2023
Dear GuestThank you for the time you have spent in sending your comments and the score you have sent us.Please note that our SPA is not included in the reservation price, but it does have a discount for hotel guests. Kind Regards,Guest Experience Team

10/10 – Hervorragend

henrik

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2023
Antwort von GEX am 31. Mai 2023
Dear GuestWe would like to thank you for the lovely score you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Kindest Regards,Guest Experience Team

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not living up to be a part of Hilton family
This is a business hotel, not living up to be a part of the Hilton family, the design of the shower and the toilets inside the rooms are so stupid i do not have words, after every shower the room floor was full of water, as the shower stands inside the room, and doors could not be closed. They charge 40 euro to let you have the room before 03.00, even if the room was clean and ready, they need to step up the service, better to rent a air bb in the area.
Aufenthalt von 3 Nächten im Mai 2023
Antwort von GEX am 31. Mai 2023
Dear GuestAlthough we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Please note that our check in time is 3 o'clock. Kind Regards,Guest Experience Team

10/10 – Hervorragend

Daniel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Guest Relations am 22. Mai 2023
Dear Daniel,We thank you for sharing us your perfect score.This is amazing for us to see that you had a great stay at Higuerón Resort and we hope to see you back soon.Kind regards,Guest RelationsHiguerón Hotel Málaga, Curio Collection by Hilton