Dear Kristy, Thank you for being our guest. Our prime motive is to provide a pleasant and comfortable hotel experience to all the guests who enter our door. It is nice knowing you had a satisfactory time. However, we are sorry the pillows in your suite were not as comfortable as you wish. We will discuss them with the team for review and improvement and also keep a stock of supplies. Please stay with us another time for an enjoyable experience.Sincerely,Hotel Management

Dear Jesse, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please stay with us and feel like you are at home away from home whenever you are around our location.Sincerely,Hotel Management

Dear Edward, It was a pleasure hosting your visit. We appreciate you mentioning our helpful and friendly staff and that you enjoyed your time here. Thank you for your valuable feedback; we hope to serve you again at Extended Stay America the next time you are in the area.Sincerely,Hotel Management

Dear Adrian, Thank you for your kind rating! We always strive to provide a delightful experience for all our guests, so it's a pleasure to learn that you had an enjoyable stay at Extended Stay America. We'd love to host you again someday for another great visit.Sincerely,Hotel Management

Dear Jonathan, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. We will follow up with the departments mentioned to reinforce our high standards. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Booker, Thank you for being our guest and sharing your experience with fellow travelers. We're thrilled you had such a positive experience at Extended Stay America! Your satisfaction is our top priority, and we're delighted to have met your expectations. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Frank, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. However, we are sorry for the cleanliness issues you had in your room, and we shall address this on a priority basis. Please return and see us again for another better experience.Sincerely,Hotel Management

Dear Fabio, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management

Dear Luis, We're genuinely sorry for the difficulties you encountered during your stay. It's disheartening to read about the lack of assistance from our receptionist and the unpleasant odors you experienced. We understand this fell short of the level of service we aim to provide. Please be assured that we're addressing these issues with our team to ensure better communication and a more pleasant atmosphere for our guests. We sincerely apologize for the frustration you endured. We value your feedback, and we're committed to making your next stay much more enjoyable. Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share about your stay at Extended Stay America. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management

Dear Eddie, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration caused by the mentioned issues. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We will share your concerns with the appropriate individuals and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Tammi, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Marcelino, Thank you for posting a review of your recent stay. We are sorry for the issues with the bathroom shower. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Adrian, Thank you for choosing Extended Stay America and for your excellent review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Guest, On behalf of our entire team, thank you for taking the time to post feedback about your stay with us. We are pleased with your positive feedback about our staff. However, we regret anything other than a completely satisfying stay. Your helpful comments will be shared with our team, and we will use them for future improvements. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

Dear Mario, Thank you for choosing Extended Stay America and sharing your valuable feedback. We strive to provide exceptional hospitality for every guest; therefore, we apologize for not meeting all your expectations. We are committed to improving our services and accommodations, and we genuinely appreciate you informing us about your concerns. Your comments will be shared with our team to ensure we are well-poised to serve our guests better moving forward. We hope you will revisit us so we can deliver the flawless stay you deserve next time you return to our area.Sincerely,Hotel Management

Dear Larry, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you again.Sincerely,Hotel Management

Dear Celina, Thank you for staying with Extended Stay America and sharing your review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Ajay, Thank you for staying with us. Please accept our apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management