Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
47 von insgesamt 89 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
47
24 von insgesamt 89 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
24
13 von insgesamt 89 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
13
3 von insgesamt 89 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
3
2 von insgesamt 89 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
2
8,6/10
Sauberkeit
8,6/10
Personal & Service
7,6/10
Ausstattung
8,4/10
Zustand der Unterkunft
8,4/10
Umweltfreundlichkeit
Bewertungen
8/10 – Gut
Verifizierter Reisender
Geschäftlich gereist
22. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gute Preis Leistung
Schönes Zimmer. Bequeme Betten. Grosses Badezimmer . Kühlschrank ging leider nicht
Verifizierter Reisender
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Daniela - Guest Relations am 23. Feb. 2024
Sehr geehrter Anonymous,herzlichen Dank, dass Sie sich die Zeit genommen haben Ihr Feedback mit uns zu teilen. Es freut uns als Gastgeber, dass Sie in unserem Avani Frankfurt City einen wunderbaren Aufenthalt hatten und unser Haus mit solch positiven Eindrücken verlassen haben.Wir freuen uns schon sehr auf Ihren kommenden Besuch und wünschen Ihnen bis dahin eine gute Zeit. Mit besten Grüßen aus dem Herzen der Stadt
8/10 – Gut
Anik
20. Feb. 2024
Gut: Sauberkeit und Zustand der Unterkunft
Hatte einen sehr schönen Aufenthalt! Es gibt nicht zu beanstanden
Anik
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Daniela - Guest Relations am 21. Feb. 2024
Sehr geehrter Herr Anik,Wir danken Ihnen von ganzem Herzen für dieses wundervolle Geschenk in Form einer kurzen, knackigen und lobenden Beschreibung Ihres Aufenthaltes. Mit freundlichen Gürßen,
8/10 – Gut
Holger
12. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Durch Sperrungen wegen einer Fastnachtsveranstaltung war das Erreichen des Hotels sehr erschwert, leider konnte der Mitarbeiter nicht wirklich helfen - Erst auf Nachfrage ob das Parkhaus mit dem Auto erreichbar ist gab es eine teilweise Hilfe.
Service und Mitarbeiter sehr zuvorkommend und freundlich. Zimmer bis auf nicht gut ablaufendes Waschbecken sehr sauber und OK. Das Frühstück lässt keine Wünsche offen und in sehr angenehmer Atmosphäre. Parkhaus gegenüber vom Hotel - Parken mit sehr großen Fahrzeugen wird für viele eine Herausforderung sein.
Bei aller Kritik alles in allem sehr zufrieden - ein erneuter Hotelbesuch ist sehr wahrscheinlich.
Holger
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marta Leal- Guest Relations Manager am 14. Feb. 2024
Sehr geehrter Herr Holger,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu schreiben.Wir freuen uns sehr, dass Ihnen die Sauberkeit, die Lage und die Ausstattung des Hotels gefallen haben.Es tut uns leid, dass Sie aufgrund des Karnevals Schwierigkeiten hatten, das Hotel zu erreichen. Wir freuen uns sehr, dass Ihnen der Service unseres Empfangspersonals gefallen hat und hoffen, Sie bald wieder im Avani Frankfurt City Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,Marta Leal- Guest Relations Manager
6/10 – Okay
Marek
Geschäftlich gereist
12. Dez. 2023
Grundsätzlich ist das nh in Ordnung und das Frühstück sogar sehr gut.
Die Freundlichkeit des Personals (Rezeption) hält sich etwas in Grenzen, die Luft in den Zimmer ist etwas stickig und riecht noch etwas nach altem Rauch. Öffnet man das Fenster ist es nachts allerdings etwas laut.
Marek
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Daniela Ramirez Moreno - Guest Relations am 13. Dez. 2023
Sehr geehrter Herr Marek,herzlichen Dank, dass Sie sich die Zeit genommen haben Ihr Feedback mit uns zu teilen. Es freut uns als Gastgeber, dass Sie in unserem NH Collection Frankfurt City einen wunderbaren Aufenthalt hatten und unser Haus mit solch positiven Eindrücken verlassen haben. Gerne, kontaktieren Sie uns das nächste mal direkt an der Rezeption und wir hätten für Sie bestimmt ein passendes Zimmer gefunden. Ich hoffe jedoch Sie bald bei uns wider begrüßen zu dürfen.
10/10 – Hervorragend
Thorsten
9. Dez. 2023
Thorsten
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Daniela Ramirez Moreno - Guest Relations am 13. Dez. 2023
Dear Mr. Thorsten,Thank you so much for your wonderful review, it has been our absolute pleasure to welcome you to NH Collection Frankfurt City. We feel much honored when reading through your comments and we hope to welcome you back again very soon.
8/10 – Gut
Patrick
Mit dem Partner gereist
4. Dez. 2023
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Frühstück würde uns kostenfrei dazu gebucht.
Patrick
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Daniela Ramirez Moreno - Guest Relations am 5. Dez. 2023
Sehr geehrter Patrick Magin,vielen Dank für Ihre tolle Bewertung.Ich hoffe Sie haben unser tolles Frühstück genissen können. Mit freundlichen Grüßen,
6/10 – Okay
Patrick
Geschäftlich gereist
30. Nov. 2023
Patrick
Aufenthalt von 1 Nacht im November 2023
Antwort von Daniela Ramirez Moreno - Guest Relations am 3. Dez. 2023
Sehr geehrter Patrick,Vielen Dank für Ihre Bewertung.Ich hoffe Sie hatten einen angenehmen Aufenthalt. Mit freundlichen Grüßen,
8/10 – Gut
Marcus
Mit dem Partner gereist
26. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed here a few times over the years, even before the AVANI transition and it’s a good hotel in a convenient location. It can get a little warm in the facility due to lack of adequate air conditioning, but I would stay here during colder periods. The breakfast was amazing and the new decor is really nice.
Marcus
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Avani Frankfurt City Hotel am 27. Mai 2024
Dear Marcus,Thank you so much for the time to share with us your experience at Avani Frankfurt City Hotel. I am sincerely pleased to see that we could have exceeded your expectations in terms of the breakfast. I forwarded your kind words to my colleagues. I am sure your review will serve as an encouragement to them to keep on providing such a high level of service. I sincerely hope we can welcome you to our hotel soon again! Best regards,
10/10 – Hervorragend
Lisa, Dallas
Mit einer Gruppe gereist
20. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
New property. Very clean and modern. VIP breakfast that had any food or drink you would want. Staff very helpful and friendly will return again to this wonderful hotel.
Lisa
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Marta Leal- Guest Relations Manager am 20. Mai 2024
Dear Lisa,Thank you so much for taking the time to write your review. We are very happy to know that your stay was very pleasant and that you enjoyed the VIP breakfast, and the attentive and friendly staff members and we look forward to welcoming you shortly.Kind regards,Marta Leal- Guest relations manager
10/10 – Hervorragend
Carmen
19. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice
Carmen
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Marta Leal- Guest Relations am 19. Mai 2024
Dear Carmen, Thank you so much for your fantastic review.We are very happy to know that your stay was very pleasant. We look forward to welcoming you in the near future.Kind regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
Jeremy James
Mit der Familie gereist
18. Mai 2024
Very good hotel and convenient location
Jeremy James
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Marta Leal- Guest Relations am 19. Mai 2024
Dear Jeremy James,Thank you so much for taking the time to write your very positive review.We are delighted to know, that your stay was fantastic.We look forward to welcoming you shortly.Kind regards.Marta Leal-Guest Relations
8/10 – Gut
Tim
Mit dem Partner gereist
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location and value.
Tim
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Marta Leal-Guest relations manager am 17. Mai 2024
Dear Tim,Thank you for taking the time to write your recent experience at Avani Frankfurt City Hotel.We feel very happy to know that you enjoy our central location and that you found a convenient value the experience at our property.We look forward to welcome you in the near future.Kind regards,Marta Leal- Guest Relations Manager
6/10 – Okay
ali
15. Mai 2024
Gut: Personal & Service
I don’t like that the hotel doesn’t have A/C cool in the room
ali
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Daniela - Guest Relations am 15. Mai 2024
Dear Mr. Ali, Thank you very much for having chosen Avani Frankfurt City Hotel for your previous stay in Frankfurt and for taking the time to share your feedback with us. We sincerely apologize for the service you received during your recent stay did not meet your expectations. We strive to exceed our guest’s expectations so I can assure you that we take your concerns very seriously. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Frankfurt. Sincerely yours,
6/10 – Okay
Sarah
Mit dem Partner gereist
28. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Hotel looks cool & staff are friendly. Sauna in the basement sounds sketchy but it’s surprisingly nice. Our room was worn down & in need of a good clean. Bed was hard, 7/10 comfort.
Sarah
Aufenthalt von 2 Nächten im April 2024
Antwort von Daniela - Guest Relations am 29. Apr. 2024
Dear Sarah,I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel in the near future. Warm regards,
10/10 – Hervorragend
Karsten
Mit der Familie gereist
26. Apr. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very nice hotel with amazing staff! Only issue we had was city crews doing construction right outside our room at 1:00 am but not the hotels fault. Would recommend
Karsten
Aufenthalt von 2 Nächten im April 2024
Antwort von Daniela - Guest Relations am 28. Apr. 2024
Dear Karsten, I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel in the near future. Warm regards,
8/10 – Gut
LIOR
26. Apr. 2024
LIOR
Aufenthalt von 3 Nächten im April 2024
Antwort von Marta Leal- Guest Relations Manager am 16. Mai 2024
Dear Mr. Lior,Thank you so much for your positive review.We are very happy to know that your stay was very pleasant and we look forward to welcoming you back soon.Kind regards,Marta Leal- Guest Relations
6/10 – Okay
Jason
Mit dem Partner gereist
23. Apr. 2024
Verbesserungswürdig: Sauberkeit
Ok…room was not very clean. Average at best
Jason
Aufenthalt von 1 Nacht im April 2024
Antwort von Daniela - Guest Relations am 24. Apr. 2024
Dear Mr. Jason,Thank you for sharing your comments with us regarding your stay. I am sorry that your experience did not meet your full expectations, please allow me to express my sincerest apologies. Please remain assured that we are taking the appropriate measures to prevent similar inconvenience in the future. We hope that you will allow us to better serve you in the near future and to prove to you the real Avani hotel feeling. Kind Regards,
8/10 – Gut
Michelle, staten island
19. Apr. 2024
Gut: Sauberkeit und Personal & Service
It's ok. There are visible signs of wear in rooms and especially in corridors. Hotel has got the bare necessities - no frills. Location is great. The breakfast was good and I appreciate the free cocktails in lieu of maid service.
Michelle
Aufenthalt von 3 Nächten im April 2024
Antwort von Marta Leal- Guest Relations Manager am 20. Apr. 2024
Dear Mrs. Michelle,Thank you for taking the time to write your recent experience at Avani Frankfurt City Hotel. We appreciate very much your advice about our room facilities and the corridors. We feel very happy to know that you like the location and the tasty and varied breakfast.We look forward to welcoming you soon.Kind regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
Jude Patrick
18. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic staff... Extremely helpful..I can't wait to return.
I highly recommend it..💖💖💖
Jude Patrick
Aufenthalt von 7 Nächten im April 2024
Antwort von Marta Leal- Guest Relations Manager am 19. Apr. 2024
Dear Mr. Jude Patrick,Thank you very much for having chosen Avani Frankfurt City Hotel for your previous stay in Frankfurt and for taking the time to share your feedback with us. We appreciate your positive comments regarding the location, and the friendly and attentive staff of the hotel. It is my real hope that you choose to create more memories with us whenever your travels bring you back to Frankfurt. With kind regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
Jose Manuel
Geschäftlich gereist
26. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente lugar para alojarse
Ofrece todo lo necesario y más
Jose Manuel
Aufenthalt von 2 Nächten im März 2024
Antwort von Avani Frankfurt City Hotel am 27. März 2024
Dear Mr. Jose Manuel,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Thank you very much for sharing your thoughts with us. We certainly look forward to welcoming you back.Best regrads,
10/10 – Hervorragend
HIDEAKI
6. März 2024
HIDEAKI
Aufenthalt von 5 Nächten im März 2024
Antwort von Avani Frankfurt City Hotel am 27. März 2024
Dear Hideaki,thank you for this full-star review :). and I am happy that you felt comfortable during your time in Frankfurt.Best regards,
10/10 – Hervorragend
Paul
Mit einer Gruppe gereist
27. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walkable area, a bit far from the hauptbanhof, about 30 mins walk. Staff was friendly and received prompt service.
We enjoyed our stay.
Paul
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marta Leal- Guest Relations Manager am 28. Feb. 2024
Dear Mr. Paul,Thank you very much for taking the time to write your review.We are very happy to know that your stay was very pleasant, especially with the location, and the friendly and attentive staff members.We look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
Sima
26. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sima
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Marta Leal-Guest Relations Manager am 27. Feb. 2024
Dear Sisma, I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel shortly. Warm regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
Samuel
Geschäftlich gereist
25. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyable stay, excellent location and helpful staff.
Samuel
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Marta Leal- Guest Relations am 25. Feb. 2024
Dear Samuel,Thank you so much for your wonderful review!We are more than happy to know that you had a great stay and that you found our staff helpful and the location very convenient.We look forward to welcoming you very soon again.Kind regards,Marta Leal- Guest Relations Manager
8/10 – Gut
Atalay
Geschäftlich gereist
24. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to zeil shopping center and transportation options
Atalay
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Marta Leal- Guest Relations am 25. Feb. 2024
Dear Mr. Atalay,Thank you so much for taking the time to write your positive review. We are very happy to know that you enjoyed the location of the hotel and the transportation options. We look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
Antonio
17. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ótimo Hotel
Hotel 4 estrelas,super confortável. Ótimo custo benefício. Perto do centro histórico e da rua Zeil,aonde tem todas as lojas.
Destaque para o café da manhã. Fantástico,digno de um hotel 5*.
Quarto e banheiro amplos e limpíssimos
Antonio
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Avani Frankfurt City Hotel am 18. Feb. 2024
Dear Mr. Antonio,Thank you for rewarding us with such wonderful comments, following your recent visit. From the location, to the service and the facilities, it is such a pleasure to hear that you enjoyed your little sojourn in Frankfurt. We hope that we are able to welcome you again soon.best regards,
8/10 – Gut
Edgard Oswaldo García
Geschäftlich gereist
15. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The rate that I paid on the Expedia website indicates the breakfast included, but when I arrives the hotel said that was not.
Edgard Oswaldo García
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Daniela - Guest Relations am 17. Feb. 2024
Dear Edgar Oswaldo Garcia,Thank you very much for your recent stay with us and your positive review. I'm sorry for the inconvenience. Normally you should receive a confirmation from Expedia after the booking with all details if breakfast was included. Best regards,
8/10 – Gut
MOHAMED
Mit der Familie gereist
11. Feb. 2024
Gut: Personal & Service
MOHAMED
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Marta Leal- Guest Relations Manager am 14. Feb. 2024
Dear Mr. Mohamed,Thank you so much for taking the time to write your score.We are very happy to know that your stay was pleasant and we look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations
8/10 – Gut
Haechang
9. Feb. 2024
Haechang
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marta Leal-Guest Relations am 10. Feb. 2024
Dear Mr. Haechang,Thank you so much for your very positive score.We are very happy to know that your stay was pleasant and we look forward to welcome you shortly.Kind regards,Marta Leal- Guest Relations Manager
6/10 – Okay
Verifizierter Reisender
Geschäftlich gereist
7. Feb. 2024
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Staffs at Reception are too too too slowly working and dont recognize what is wrong…
Verifizierter Reisender
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Daniela Ramirez Moreno - Guest Relations am 8. Feb. 2024
Dear Anonymous,Many thanks for your review and comments. Your comments are highly appreciated as we always strive to improve our daily operations. Unfortunately, it can happen when all guests arrive during the rush hour what I could find out is that we had a big group on your arrival day. I hope that you enjoy your stay with us. We are sorry for the inconvenience. Best Regards,
10/10 – Hervorragend
Verifizierter Reisender
Geschäftlich gereist
5. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Daniela Ramirez Moreno - Guest Relations am 8. Feb. 2024
Dear Guest,Thank you for rewarding us with such wonderful comments, following your recent visit. From the location, to the service. It is such a pleasure to hear that you enjoyed your little sojourn in Frankfurt. We hope that we are able to welcome you again soon.
10/10 – Hervorragend
Ruth
Geschäftlich gereist
3. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
muy buena ubicacion. Atencion del personal excelente
muy recomendable
Ruth
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Daniela Ramirez Moreno - Guest Relations am 6. Feb. 2024
Dear Ruth,Thank you very much for letting us know your thoughts on your most recent stay at the Avani Frankfurt City Hotel. Also, thank you for your appreciation towards our central location as well as the great service delivered by our talented staff.
4/10 – Schlecht
giordano roberto
Geschäftlich gereist
30. Jan. 2024
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Non ci tornerò mai più
giordano roberto
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Marta Leal-Guest Relations am 1. Feb. 2024
Dear Mr. Roberto,Thank you for taking the time to share your valuable feedback about your recent stay at the Avani Frankfurt City Hotel. We sincerely apologize that the service you received during your recent stay did not meet your expectations. The experience you described is not characteristic of the level of service our associates strive to provide. We are sorry to hear about your dissatisfaction with your stay and the Head of all department was informed straight away to prevent such a situation in the future. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to exceed our guest’s expectations so I can assure you that we take your concerns very seriously. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Frankfurt. Sincerely yours, Marta Leal- Guest relations manager
4/10 – Schlecht
Marcello
Geschäftlich gereist
28. Jan. 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Mi sembra ridicolo che ti chiedano di non effettuare la pulizia della camera in cambio di un bicchiere di vino. Non hanno fatto l’upgrade perché c’era una fiera. Peccato non tornerò mai più
Marcello
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Daniela Ramirez Moreno - Guest Relations am 29. Jan. 2024
Dear Mr. Marcello,thank you for your review. I kindly want to remind you, that you don't have to use the greenstay option ( where we don't clean a room for the day you want). It's just an option for every guest to help the environment a lot of Hotel chains are using this program but of course just if you agree. We are sorry for the misunderstanding. About the upgrade is never guaranteed if we have a high occupancy in the hotel. Best regards,
10/10 – Hervorragend
spencer
26. Jan. 2024
spencer
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Marta Leal-Guest Relations am 27. Jan. 2024
Dear Mr. Spencer,Thank you so much for taking the time to write your review.We are more than happy to know that you enjoyed the Avani experience and we look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
Michael
Geschäftlich gereist
23. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Michael
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Daniela Ramirez Moreno - Guest Relations am 24. Jan. 2024
Dear Mr. Michael,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Thank you very much for sharing your thoughts with us. We certainly look forward to welcoming you back.
10/10 – Hervorragend
james
21. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel for my birthday trip!
Lovely hotel for my birthday trip! Good location and staff are very friendly and accommodating. Has a small gym with limited weights but adequate.
james
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Marta Leal-Guest Relations am 22. Jan. 2024
Dear Mr. Hoan,Thank you so much for your wonderful review.We are delighted to know that your stay was very pleasant, especially celebrating this beautiful moment, your birthday with us.We look forward to welcoming you very soon again!Kind regards,Marta Leal- Guest Relations Manager
8/10 – Gut
med hichem
Geschäftlich gereist
20. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
med hichem
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Marta Leal-Guest Relations am 22. Jan. 2024
Dear Mr. Med,Thank you so much for your kind score.We are very happy to know that your stay was very pleasant and we look forward to welcoming you in the near future.Kind regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
Jaber
Geschäftlich gereist
19. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jaber
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Marta Leal-Guest Relations am 19. Jan. 2024
Dear Mr. Jaber,Thank you so much for taking the time to give your wonderful review.We are delighted to know that your stay was fantastic.We look forward to welcoming you in the near future.Kind regards,Marta Leal- Avani Frankfurt City Hotel
10/10 – Hervorragend
Ana Caroline
18. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lugar incrivel e fomos bem recepcionados. Nos enviaram varias informacoes úteis antecipadamente o que facilitou o trajeto.
Amamos o restaurante do hotel e toda equipe!
Ana Caroline
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Marta Leal-Guest Relations am 19. Jan. 2024
Dear Mrs. Ana Caroline,Thank you so much for taking the time to write your wonderful review.We are more than happy to know that your stay was wonderful especially mentioning the restaurant staff, the information provided prior to arrival and the location of the hotel.We look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager
6/10 – Okay
Ramiro
Geschäftlich gereist
15. Jan. 2024
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Bathroom toliet smell bad
The bathroom toilet of my room smell very bad upon arrival. After i ask servce to cleanit it get better but still smelly.
Ramiro
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Marta Leal-Guest Relations am 18. Jan. 2024
Dear Ramiro,Thank you so much for taking the time to write your review.We apologize for the inconvenience you experienced during your stay. We will inform the housekeeping manager. Rest assured that this review will help us to improve our service. We look forward to welcoming you in the near future.Kind regardsMarta Leal- Guest Relations Manager
10/10 – Hervorragend
Susanna
Mit der Familie gereist
12. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
Like this chain of hotels. They provide the same standard everywhere. This hotel is perfect for a stay near the old town of Frankfurt. Close to the metro and shopping.
Good breakfast buffet
Susanna
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Marta Leal-Guest Relations am 15. Jan. 2024
Dear Susanna,Thank you so much for your amazing score!We are more than happy to know that your stay was very pleasant, especially mentioning the tasty and varied breakfast and the location of the hotel.We look forward to welcoming you to the nearest future.Kind regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
MIEKO
Mit einer Gruppe gereist
8. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von Marta Leal-Guest Relations am 15. Jan. 2024
Dear Mr. Mieko,Thank you so much for taking the time to write your wonderful review.We are very happy to know that your stay was fantastic, especially mentioning the tasty and varied breakfast.Kind regards,Marta Leal- Guest Relations Manager
8/10 – Gut
Howard
6. Jan. 2024
Howard
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Marta Leal-Guest Relations am 15. Jan. 2024
Dear Mr. Howard,Thank you so much for your kind review.We are very happy to know that you had a pleasant stay with us.We look forward to welcoming you at Avani Frankfurt City Hotel in the near future!Kind regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
Johannes, Singapore
Mit dem Partner gereist
3. Jan. 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is in a very convenient location. The hotel seems fairly modern and rooms are spacious and simple (in a good way). I enjoyed the breakfast buffet and really liked the staff who checked me in.
Johannes
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Marta Leal-Guest Relations am 8. Jan. 2024
Dear Mr. Johannes,Thank you so much for your kind review.We are delighted to know that your stay was very convenient, especially considering the tasty and varied breakfast buffet and the modern and comfortable room as well as the friendly and attentive staff members.We look forward to welcoming you very soon again!Kind regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
Cecilia
Mit der Familie gereist
28. Dez. 2023
Gut: Ausstattung
We decided to stay in this hotel because of the location, and it was great. Walking distance to many places we wanted to visit and close to the metro station, which is very convenient for those places which are a little bit further.
We even got there by metro from the airport.
Breakfast is great. Room is spacious.
Cecilia
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Marta Leal-Guest Relations am 29. Dez. 2023
Dear Mrs. Cecilia, I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel soon. Warm regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
Edward
Geschäftlich gereist, Mit der Familie gereist
25. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Just perfect place to stay nearby shopping area.... just perfect!
Edward
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Daniela Ramirez Moreno - Guest Relations am 27. Dez. 2023
Dear Edward,Thank you very much for letting us know your thoughts on your most recent stay at the NH Collection Frankfurt City. Also, thank you for your appreciation towards our central location. best regards,
10/10 – Hervorragend
Takaaki
Mit der Familie und kleinen Kindern gereist
24. Dez. 2023
Gut: Sauberkeit und Personal & Service
Kind services
We just relaxed
Takaaki
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Daniela Ramirez Moreno - Guest Relations am 25. Dez. 2023
Dear Takaaki,Many thanks for your lovely review and your positive comments. Best regards,
10/10 – Hervorragend
Omar
23. Dez. 2023
Omar
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Marta Leal-Guest Relations am 15. Jan. 2024
Dear Mr. Omar,Thank you so much for taking the time to give your amazing score!We are delighted to know that your stay was fantastic.We look forward to welcome you in the nearest future.Kind regards,Marta Leal- Guest Relations Manager
10/10 – Hervorragend
MIKA
Mit der Familie gereist
23. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
MIKA
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Daniela Ramirez Moreno - Guest Relations am 25. Dez. 2023
Dear Mika,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Best regards,