Hochwertige Bettwaren, Schreibtisch, laptopgeeigneter Arbeitsplatz

Bewertungen von Holiday Inn Express Hotel & Suites Fort Worth Downtown, an IHG Hotel

2.5 out of 5

Bewertungen

7,6

Gut

413 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
257 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 8 - Gut" "
151 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 6 - Okay" "
91 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
95 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,6/10

Personal & Service

7,4/10

Ausstattung

7,6/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Rachel

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Rachel, thank you for your excellent rating of the Holiday Inn Express & Suites Fort Worth Downtown! The team members are thrilled you had such a positive experience. We're looking forward to welcoming you back soon!

10/10 – Hervorragend

Heather

Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 22. Mai 2024
Heather, thank you for your excellent rating! The team at Holiday Inn Express & Suites Fort Worth Downtown is thrilled you had a great stay. We look forward to welcoming you back soon!

6/10 – Okay

Heather

Mit Haustieren gereist, Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
What I didn’t like was that the employee James was asleep on the job and then proceeded to argue with me that I didn’t have a reservation and wanted to turn me out for the night. Thankfully I had my Expedia reservation confirmation email as well as the check in text all explains I would be a late check in due to I was coming from California off of a 23 hour drive to crash before I pick up my keys to my new place. He was even more irritated when I asked about check out times, breakfast, and how to get to my room and tossed my room key at me. I’ve never stayed at a Holiday inn before and this was my first person to person experience in Texas and it was disappointing. I won’t be booking with Holiday Inn again after that experience.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Heather, thank you for sharing your experience. It is concerning to hear about your interactions with our team member. Please know this is not reflective of our usual high standards. We're glad you had your reservation confirmation and were able to check in. Your feedback is valued, and we will be addressing the matter internally. Safe travels in your future endeavors.

10/10 – Hervorragend

Jerred, Paris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The blonde woman at the front counter I forgot to ask her name but she was extremely friendly and went above and beyond when I checked in early and even knew about events in the area especially the event I came to town for…. Next time I’m in FT Worth I’ll definitely be staying there again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Jerred, thank you for your wonderful feedback! The team at Holiday Inn Express & Suites Fort Worth Downtown is thrilled to hear that our colleague provided exceptional service and assisted with local events. We are excited to welcome you back on your next trip to Fort Worth!

8/10 – Gut

Shanika

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The stay was nice and it was 1 mile from my event which made it convenient for me. Was a little disappointed that I couldn't utilize the shuttle bus option.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Shanika,Thank you for sharing your experience with Holiday Inn Express & Suites Fort Worth Downtown. We are delighted the location was convenient for your event. We appreciate your feedback regarding the shuttle bus and will take it into consideration to enhance our services. We look forward to hosting you again soon.

8/10 – Gut

LaDonna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was close to the venue I was going. Easy to get an Uber
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 15. Mai 2024
LaDonna, it's great to hear that the location of Holiday Inn Express & Suites Fort Worth Downtown met your needs and that securing transportation was a snap! We strive to make every guest's stay convenient and seamless. Thank you for taking the time to share your experience.

10/10 – Hervorragend

Olga

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff and clean rooms
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Olga, thank you for sharing your positive experience at the Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled to hear that our welcoming team members and immaculate rooms lived up to your expectations. Looking forward to hosting you during your future stays.

4/10 – Schlecht

Yosef

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Terrible accommodation This is a two star place at best. Very friendly staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Yosef, we take note of your feedback with concern. It's disappointing to hear your experience did not live up to expectations, though we are pleased the team members delivered their usual friendly service. We appreciate your comments, as they allow us to focus on areas where improvements might be needed. Thanks for bringing these matters to light.

10/10 – Hervorragend

Adam

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was great and well maintained
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 11. Mai 2024
Adam, it's splendid to hear that you enjoyed your stay at the Holiday Inn Express & Suites Fort Worth Downtown. Your positive remarks about our well-kept property are highly appreciated. We aim to provide the best services and facilities to all our guests, and it's heartening to know we've succeeded. Trusting to welcome you back in the future.

10/10 – Hervorragend

Abigail

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 11. Mai 2024
Abigail, thank you for choosing Holiday Inn Express & Suites Fort Worth Downtown. We're delighted that your visit reflected the high standards we strive to uphold. We'd love to welcome you back anytime you're in town.

10/10 – Hervorragend

john

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location. Very friendly.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 10. Mai 2024
John, thank you for your excellent review! We are glad to hear that the prime location of Holiday Inn Express & Suites Fort Worth Downtown served you well and that you found our team members to be welcoming. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 – Hervorragend

Gary

Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Richard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amy was great at check in and assisting with information to get to the event venue!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 5. Mai 2024
Richard, it's wonderful to know you had a positive experience at Holiday Inn Express & Suites Fort Worth Downtown. We are glad our colleague Amy was able to assist you at check-in and provide the necessary information for your event. We look forward to your next visit.

10/10 – Hervorragend

Nidia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy limpio con un desyuno delicioso. El personal es muy amable y complaciente.
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 3. Mai 2024
Nidia, agradecemos tus elogios por la limpieza del Holiday Inn Express & Suites Fort Worth Downtown y el delicioso desayuno. También es fantástico saber acerca de su experiencia positiva con los miembros de nuestro equipo amables y serviciales. Esperamos su visita de regreso.

10/10 – Hervorragend

Pedro H, Lubbock

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 3. Mai 2024
Pedro, it's wonderful to hear that your experience at the Holiday Inn Express & Suites Fort Worth Downtown have been successful. We're thrilled to receive such a great rating. We look forward to your next visit, hoping to exceed your expectations even further!

6/10 – Okay

Claudia

Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 21. Mai 2024
Claudia, thank you for sharing your rating. Your input is valuable to us, and we hope to have the opportunity to deliver a more satisfying experience for you during your next visit.

8/10 – Gut

Heather

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 2. Mai 2024
Heather, thank you for choosing Holiday Inn Express & Suites Fort Worth Downtown for your stay and for providing your rating on Expedia. It's wonderful to know we made a positive impression. We welcome any additional feedback you might have to further enhance our guests' experiences. We look forward to welcoming you back on your future travels to the area.

8/10 – Gut

Dena

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
This hotel is very convenient to the Texas Harris hospital. I gave it 4 stars only because the parking is terrible. I know it isn't really their fault, it's their location that makes it where they do not have a very big parking area. If you drive anything bigger than a small SUV then you might want to consider elsewhere or park on the street. I drive a suburban and it was a tight fit to get in, park, and to get out. Staff was amazing and very accommodating.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 28. Apr. 2024
Dena, it's great to hear that you found our location at Holiday Inn Express & Suites Fort Worth Downtown most convenient. We acknowledge your concerns regarding parking and appreciate your understanding given our central location. We're thrilled your interactions with our team members were commendable and accommodating. Looking forward to welcoming you back soon, possibly with a transportation option that better fits our urban setting.

6/10 – Okay

Shannon

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 26. Apr. 2024
Shannon, thank you for taking time to rate your stay. Your feedback is crucial to us and we're committed to working on making every stay memorable. We take note of your rating and will strive to provide an improved experience in the future.

10/10 – Hervorragend

Kamal

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 15. Mai 2024
Kamal, we appreciate your 5-star review and are delighted that your stay at the Holiday Inn Express & Suites Fort Worth Downtown was enjoyable. We strive to exceed expectations and it seems we succeeded this time. We hope to see you again soon.

2/10 – Ungenügend

Bowhay

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
No hot water. I traveled to Fort Worth for a SPECIAL EVENT, Only to wake up and be unable to even take a shower bc the water was so ice cold
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Bowhay, we deeply regret to hear about the lack of warm water in your room which affected your preparation for an important event. Please rest assured that we prioritize the functioning of all facilities in the rooms and this matter is being looked into urgently. We hope we can welcome you back in the future to make sure we meet your expectations next time.

10/10 – Hervorragend

ALTHEA

Mit dem Partner gereist
The upgrades in the rooms were nice. Parking was a challenge but staff were very accommodating. Breakfast provided many options and was well stocked. Lost of space to work in the open concept lobby space.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 21. Apr. 2024
Althea, your feedback is appreciated. It's delightful to learn that you valued the modernized rooms at Holiday Inn Express & Suites Fort Worth Downtown. Our team members do their best to facilitate parking and ensure a delightful breakfast experience. Furthermore, we're glad you found the spacious and modern design of our lobby helpful. We hope to welcome you back on your next visit to Fort Worth.

2/10 – Ungenügend

Javier

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They gave me a room that was not cleaned that someone recently ate in and that AC didn’t work
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 20. Apr. 2024
Javier, we regret to hear about the situation you experienced upon entering your room. It's a foundational precedent that all areas be immaculate for guest's arrivals. We are also disappointed to hear about the uncomfortable temperature due to the non-functioning air conditioning. We are grateful you brought these matters to light and cast assurance that it is not our norm. Please reach out to us directly to make amends and provide a much better experience.

8/10 – Gut

Frederick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 17. Apr. 2024
Frederick, it's great to see that your stay at the Holiday Inn Express & Suites Fort Worth Downtown met your expectations. We hope to welcome you back in the future, ensuring an even more impressive experience next time. Safe travels ahead.

4/10 – Schlecht

Kathryn

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
There was no cold water in the shower. If you wanted any pressure it was so scalding hot you couldnt stand it.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 16. Apr. 2024
Kathryn, we're genuinely sorry to hear about the issue you experienced with shower temperature and pressure during your stay. Measures are in place to ensure shower facilities are in prime condition, and it sounds like we didn't meet those expectations this time. Your feedback is vital in helping us identify any areas needing immediate attention. We hope you give us another opportunity to deliver a more satisfying experience in the future.

10/10 – Hervorragend

David A

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 3. Mai 2024
David A, it's great to see your high rating for the Holiday Inn Express & Suites Fort Worth Downtown. It appears our efforts to provide an excellent guest experience have paid off. We are thrilled you enjoyed your stay and are looking forward to welcoming you back.

8/10 – Gut

Shawn

Mit der Familie gereist
Friendly staff, clean room Revolving plate in microwave was gone
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 10. Apr. 2024
Shawn, thank you for your kind words about your positive experience at Holiday Inn Express & Suites Fort Worth Downtown. We're glad to hear that our team members were friendly, and that your room met your cleanliness expectations. Regarding the missing piece in your microwave, we take note of this to provide a top-notch experience for all future guests. We hope to welcome you back soon.

10/10 – Hervorragend

Timothy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Shout out to Amy at the Front Desk. Always smiling willing to help. An Awesome Employee
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 3. Apr. 2024
Timothy, thank you for the glowing feedback about your experience at the Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled to hear about Amy's exceptional service. Our team members, like Amy, always strive to go above and beyond to enhance your stay. We're looking forward to your next visit. Safe travels until then.

10/10 – Hervorragend

eimi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 4. Apr. 2024
Eimi, it seems like you had a great stay at the Holiday Inn Express & Suites Fort Worth Downtown! We're delighted to see your rating and would love to serve you again in the near future. Thank you for choosing us!

10/10 – Hervorragend

Ilse

Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 21. Apr. 2024
Ilse, thank you for your outstanding rating of Holiday Inn Express & Suites Fort Worth Downtown. It's clear you enjoyed your stay, and we hope to be your first choice when you visit Fort Worth in the future. Safe travels!

10/10 – Hervorragend

stephanie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
As always, enjoyed my stay! Thank You for great service and kind staff!
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 29. März 2024
Stephanie, it's uplifting to hear that you continually enjoy your stays at the Holiday Inn Express & Suites Fort Worth Downtown! We truly appreciate your recognition of our dedicated service and amiable team members. We eagerly look forward to your future visits!

10/10 – Hervorragend

Jacqueline, Chicago

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel was handy for everything we needed and staff were helpful
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Customer Service am 28. März 2024
Jacqueline, we're absolutely delighted to hear that you found the convenience of Holiday Inn Express & Suites Fort Worth Downtown meeting all your needs. It's great to learn how our team members provided help when you needed it. Thank you for your lovely review, we hope to welcome you back soon!

8/10 – Gut

Qing

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
pretty good
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 28. März 2024
Qing, thank you for sharing your positive review. We're thrilled to hear you enjoyed your stay at Holiday Inn Express & Suites Fort Worth Downtown. We strive to deliver a pleasing experience for our guests and glad to know we succeeded. We look forward to welcoming you back on your next visit.

6/10 – Okay

Dwanna

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 13. Apr. 2024
Thank you for sharing, Dwanna.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 – Hervorragend

Lauren

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was nice and convenient close to down town
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 18. März 2024
Lauren, thank you for your positive feedback. We're delighted to learn that the Holiday Inn Express & Suites Fort Worth Downtown's location was ideal for your travels. Our hotel always strives to provide accessibility for our guests, and it's wonderful to hear we achieved that for you. Looking forward to welcoming you back on your next visit to downtown Fort Worth.

6/10 – Okay

Alyssa

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 14. März 2024
Alyssa, it seems like your recent stay didn't quite meet your expectations. As we regularly strive to improve our services, we would greatly appreciate any detailed feedback about your experience. When you have a moment, please feel free to share it with us.

6/10 – Okay

Susan

This property was within walking distance to the event we were attending.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 5. März 2024
Susan, it's good to read that you found our location convenient for your event. Your feedback is greatly appreciated. We hope to welcome you back for any future events you might attend in the area.

6/10 – Okay

Kristen

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Parking is not sufficient. Limited spaces and difficult to navigate. Dumpsters were overflowing.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 28. Feb. 2024
Kristen, thank you for taking the time to share your feedback. We're sorry to hear you found parking to be a bit challenging and noticed the dumpsters needed attention. Your remarks will be used to guide potential adjustments as we aim for a seamless stay for all guests. Your insights are truly valuable to us.

10/10 – Hervorragend

Robert

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was great!!! They politely put up with my sense of humor.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 27. Feb. 2024
Robert, it's wonderful to hear that you had an enjoyable stay at Holiday Inn Express & Suites Fort Worth Downtown. We're glad our team members were able to appreciate your sense of humor. We look forward to seeing you (and your humor) again soon!

2/10 – Ungenügend

Don

Wont be staying here again, ever. So the rest doesnt really matter
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 27. Feb. 2024
Don, it's regrettable to hear about your recent experience. We understand you have decided not to return, but rest assured, feedback like yours is taken into consideration as we strive daily to enhance our guest experience.

6/10 – Okay

Julia

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Was happy to be there with other women. Gas station next door felt unsafe.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 26. Feb. 2024
Julia, we're glad to know you pleased with your stay. We also understand your concerns about the nearby environment. While we take every measure for the safety and comfort of our guests within our premises, we appreciate the feedback on your perception of the surroundings. Rest assured, your comments will be reviewed and taken into consideration.

4/10 – Schlecht

Carissa

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 25. Feb. 2024
Thanks for the feedback, Carissa.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 – Gut

Lexie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient property to west 7th district. Rooms are comfy and clean. Hot water is only complaint, like warm. Staff was very friendly and helpful. They also have a shuttle that runs a 3 mile radius which is great. Will take you to stockyards and west 7th district.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 22. Feb. 2024
Lexie, thank you for sharing your experience at Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled to hear that our location was convenient, accommodations were comfortable, and our team members were helpful. We regret any inconvenience regarding the water temperature in your room. We also cheerfully note your shout-out for our shuttle service. It's designed for your convenience, and we're delighted it added value to your stay. Looking forward to welcoming you back for another enjoyable visit.

8/10 – Gut

Payton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 22. Feb. 2024
Payton, it's great to see your positive rating for Holiday Inn Express & Suites Fort Worth Downtown. We appreciate you taking the time to reflect on your stay and hope to see you again soon on your future visits to Fort Worth!

10/10 – Hervorragend

Candance

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 18. Feb. 2024
Candance, it's wonderful to read that your stay at the Holiday Inn Express & Suites Fort Worth Downtown met your expectations. We appreciate your fantastic rating on Hotels.com. We hope to have the pleasure of welcoming you back in the near future.

10/10 – Hervorragend

Ysela

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 12. Feb. 2024
Thank you for the amazing rating, Ysela!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Holiday Inn Express & Suites Fort Worth Downtown soon!Thanks again for leaving your feedback!

10/10 – Hervorragend

Betty A

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Goo one night stay
Found the hotel easily and the parking was plentiful. Rooms were clean as well as bathrooms. Plenty of hot water for a good shower. Quiet at night. Desk always manned. Breakfast was good with plenty of choices. Staff kept replenishing anything that seemed low. Staff asked those in breakfast area if they needed anything else befor closing the doors.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 12. Feb. 2024
Betty A, it's wonderful to hear that you found the Holiday Inn Express & Suites Fort Worth Downtown to be a positive highlight of your stay. It's particularly pleasing to know you appreciated the cleanliness of our rooms and restrooms, along with the ample hot water. We're also thrilled you enjoyed the assortment of breakfast options and attentive service from our team members. We look forward to welcoming you back soon for another gratifying stay.

4/10 – Schlecht

Brandon

Mit der Familie und kleinen Kindern gereist
Bad odor, very limited hot water, shower leaked and very small room
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 12. Feb. 2024
Brandon, we regret hearing about the issues you experienced during your stay such as the scent, water temperature, bathroom fixture, and room size. We are committed to providing a comfortable and pleasant experience for our guests and your feedback helps us address areas of improvement. We hope to have another opportunity to make your next stay a better one.

10/10 – Hervorragend

Cindy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 12. Feb. 2024
Thank you for sharing, Cindy!At Holiday Inn Express & Suites Fort Worth Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 – Hervorragend

Aspen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk staff were very kind and helpful. Easy free parking available. Decent breakfast included with stay.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 11. Feb. 2024
Aspen, it's wonderful to hear that you appreciated the courteousness of our team members at the front desk at Holiday Inn Express & Suites Fort Worth Downtown. Your kind note about the complimentary parking and the breakfast included in your stay are also greatly appreciated. We hope we can welcome you back in the future.