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Bewertungen von Renaissance Fort Lauderdale West Hotel

4 out of 5
Renaissance Fort Lauderdale West Hotel
1230 S Pine Island Rd, Plantation, FL

Bewertungen

8,8

Hervorragend

641 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
209 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
80 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
27 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
45 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Elvira

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2021
Antwort von Chris Reger, General Manager am 28. Juli 2021
Thank you for the 5 star review. Please come see us again soon. Kindest regards Chris Reger General Manager

10/10 – Hervorragend

Penny

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean. I only found one bit of dust under the lamp LOL. The staff were very welcoming and friendly, the pool area was large and welcoming. My only complaint was that the air fresheners were overwhelming; they were every where (even elevator) . I have a lung disease so I am sensitive but even my husband found them to be very overpowering. We would definitely go back!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Daniel I am 22. Mai 2024
Thank you for the kind words and great review. We look forward to seeing you again in the future.

10/10 – Hervorragend

Jose

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Daniel I am 22. Mai 2024
Thank you for the great review

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved my stay!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Daniel I am 19. Mai 2024
Thank you for the great review. We hope to see you in the future.

10/10 – Hervorragend

Jessica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Daniel I am 19. Mai 2024
Thank you for the kind review

10/10 – Hervorragend

Marlon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Parking gets full sometimes
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Daniel I am 15. Mai 2024
Thank you for review. I do apologize about parking. We do hope to see you again in the future.

10/10 – Hervorragend

Denis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Proche de l'aéroport et du port Everglades.
Aufenthalt von 1 Nacht im April 2024
Antwort von Daniel I am 13. Mai 2024
Thank you for the wonderful review!

10/10 – Hervorragend

Angelica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is our 2nd time staying here for the F1 race. This hotel and staff are amazing. Def recommend anyone to book it.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Daniel I am 13. Mai 2024
Thank you for the wonderful review! We look forward to seeing you again!

2/10 – Ungenügend

Christopher

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bathroom smelled like mold Hallway smelled Lobby great look Downstairs is
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Amanda Sutherland, Senior Rooms Manager am 11. Mai 2024
Thank you for staying with us and taking the time to provide such valuable feedback. I apologize for the various issues you encountered and it is obvious we fell well short of creating a memorable stay. Please know we have shared your feedback in order to prevent these issues from happening again. We hope you can give us another try in the future.

8/10 – Gut

Denise

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The total was great. The staff were amazing! Dinner and drinks were amazing! The location was a little weird. Dining options around the hotel were scarce. We came back to the hotel for dinner. I would recommend offering more seafood options in the restaurant.
Aufenthalt von 1 Nacht im April 2024
Antwort von Amanda Sutherland, Senior Rooms Manager am 11. Mai 2024
Thank you for staying at the Renaissance Fort Lauderdale West and taking the time to provide such a kind review.

10/10 – Hervorragend

Valarie

Mit der Familie und kleinen Kindern gereist
Everything was great. The staff was friendly. The shower was lukewarm.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Amanda Sutherland, Senior Rooms Manager am 11. Mai 2024
Thank you for staying at the Renaissance Fort Lauderdale West and taking the time to provide such a kind review.

8/10 – Gut

Shawn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 4 Nächten im April 2024
Antwort von Daniel I am 6. Mai 2024
Thank you for the review. We hope to see you again!

10/10 – Hervorragend

Monika

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Daniel I am 6. Mai 2024
Thank you for the review! We hope to see you again!

4/10 – Schlecht

Benjamin

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
I never write reviews and I have stayed here before but this time they failed first of all they give us a room that had old sheets we asked to change and they look at us like we was crazy second the phone was broken third this room was attached to a second room and we was able to hear the person in the next room till like 2am and last the hot water takes about 15-20 min to get hot smh I felt like I was in a third world country.
Aufenthalt von 2 Nächten im April 2024
Antwort von Amanda Sutherland, Senior Rooms Manager am 5. Mai 2024
Thank you for staying with us and taking the time to provide such valuable feedback. I apologize for the various issues you encountered and it is obvious we fell well short of creating a memorable stay. Please know we have shared your feedback in order to prevent these issues from happening again. We hope you can give us another try in the future.Kindest regards

10/10 – Hervorragend

Emily

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a lovely hotel. The lobby is modern and easy to access - pool, restaurant and snacks are on the first level and all were clean and enjoyable. The atmosphere is more lively in the evening and the lobby area is spacious and inviting. I liked the room layout, including the sitting area and giant window overlooking the lot and city. The maid service and staff were kind and quick to meet requests. My only negative was the slightly increased cost - although well worth it - and the phone in my room didn't work so I could not get room service. An easy fix, I'm sure. Thank you for a wonderful stay - very close to interstate and easy access to Davie and nearby shopping.
Aufenthalt von 2 Nächten im April 2024
Antwort von Daniel I am 1. Mai 2024
Thank you for the kind words. We are glad you enjoyed your stay. We hope to see you again real soon!

10/10 – Hervorragend

Tammie, OPA-LOCKA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I booked online with Expedia, hotel was clean and very convenient location for me. My only issue was that online with Expedia, it said “free parking”. When I checked in, I was charged $12 per night. I spoke with Expedia who called the hotel and sorted it out. I was credited the parking charge.
Aufenthalt von 2 Nächten im April 2024
Antwort von Michelle am 1. Mai 2024
Thank you for your review! We're happy to hear the issue was resolved for you. Apologies for the inconvenience. We hope to welcome you back again soon!

6/10 – Okay

David

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Property is old and dated including rooms. Poor sound insulation, water pressure, water heating and Air-conditioning.
Aufenthalt von 4 Nächten im April 2024
Antwort von Daniel I am 1. Mai 2024
Thank you for the review. We are sorry you experienced poor quality of the rooms. We hope we can redeem ourselves in the future.

8/10 – Gut

Marisa Toni

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Daniel I am 1. Mai 2024
Thank you for the review. We look forward to seeing you in the future.

2/10 – Ungenügend

Ryan

Aufenthalt von 1 Nacht im April 2024
Antwort von Daniel I am 13. Mai 2024
Thank you for staying with us and taking the time to provide such valuable feedback. I apologize for the various issues you encountered and it is obvious we fell well short of creating a memorable stay. Please know we have shared your feedback in order to prevent these issues from happening again. We hope you can give us another try in the future.

10/10 – Hervorragend

Erika

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Michelle am 22. Apr. 2024
Thank you for review!

10/10 – Hervorragend

DAVE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Michelle am 21. Apr. 2024
Thank you for your review!

8/10 – Gut

Anthony

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice clean hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von Michelle am 18. Apr. 2024
Thank you for your wonderful review! It's a pleasure to hear you enjoyed the cleanliness of our hotel. We hope to welcome you back soon.

8/10 – Gut

Darrin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Michelle am 17. Apr. 2024
Thank you for your review!

6/10 – Okay

Amber

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Not as nice as it had been in the past.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Amanda Sutherland, Senior Rooms Manager am 16. Apr. 2024
Good afternoon Amber,Thank you for taking the time out to provide feedback. I'm sorry your stay has not been as memorable as the past. Please let me know, if there is anything we could have done better to make your stay much more enjoyable.

10/10 – Hervorragend

Kevin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was great
Aufenthalt von 2 Nächten im April 2024
Antwort von Michelle am 14. Apr. 2024
We are delighted to hear you enjoyed the room. We do hope to see you again the next time your travels bring you back to the area.

10/10 – Hervorragend

Cornelius

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, soft beds and quiet.
Aufenthalt von 1 Nacht im April 2024
Antwort von Daniel I am 9. Apr. 2024
Thank you for the review! We look forward to seeing you again in the future

6/10 – Okay

Rodgers

Gut: Personal & Service
Loved the front desk staff, they were very helpful.
Aufenthalt von 3 Nächten im April 2024
Antwort von Daniel I am 9. Apr. 2024
Thank you for the kind words. If there is anything we can do in the future please let us know.

10/10 – Hervorragend

Quita

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk staff were very friendly and helpful.
Aufenthalt von 2 Nächten im März 2024
Antwort von Daniel I am 9. Apr. 2024
Our team is always ready to help. Thank you for the review and we hope to see you again soon.

10/10 – Hervorragend

Rach

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff with fast check in. Hotel is clean with comfortable beds.
Aufenthalt von 1 Nacht im April 2024
Antwort von Daniel I am 9. Apr. 2024
Thank you for the great review. Our team is always ready to help when needed. We appreciate your kind words.

10/10 – Hervorragend

Salma

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel, with modern vibe. Very clean. Only complaint is that some of the in-suite appliances weren't the best - the keurig leaked, for instance.
Aufenthalt von 2 Nächten im April 2024
Antwort von Daniel I am 8. Apr. 2024
Thank you for your review! It is a delight to hear you enjoyed your visit with us. We hope to see you again next time your travels bring you to the area.

10/10 – Hervorragend

Althea, Rosedale

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was very nice. Staff was professional and friendly both checking in and out. Very nice. I will be staying again
Aufenthalt von 2 Nächten im April 2024
Antwort von Daniel I am 8. Apr. 2024
Thank you for the fantastic review! We look forward to seeing you again in the future!

2/10 – Ungenügend

Emma

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I stayed at this hotel for one night. I booked through Expedia and paid Expedia. When I got to the hotel for check-in, they asked for my card. I'm thinking it's for a security deposit. They charged me again for the stay; before I left the hotel, I brought the situation to their attention, and they told me that Expedia had to refund me. I contacted Expedia on 4 different occasions, and each time, they told me that the hotel refused to refund me. So the hotel took the money Expedia sent them on my behalf and also charged me for the stay. I contacted the hotel, and they said they would get back to me, but I have not heard anything. I'm disappointed and wish I had taken my money elsewhere.
Aufenthalt von 1 Nacht im März 2024
Antwort von Michelle am 7. Apr. 2024
Thank you for your review. I'm happy to know that you have since been in contact with us and we were able to get your second room refunded through Expedia. We hope to host you again next time your travels bring you to the area.

10/10 – Hervorragend

jericka

Aufenthalt von 1 Nacht im März 2024
Antwort von Michelle am 25. Apr. 2024
Thank you for your review!

10/10 – Hervorragend

Ricardo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Decor
Aufenthalt von 3 Nächten im März 2024
Antwort von Chris Reger am 3. Apr. 2024
Ricardo,Thank you for the excellent review and feedback. We hope you come see us again soon Ricardo. Safe travels and kindest regards

6/10 – Okay

Matthew, Staten island

Aufenthalt von 1 Nacht im März 2024
Antwort von Chris Reger am 3. Apr. 2024
Matthew,I am sorry to see you experienced an underwhelming stay. I hope you can give us another opportunity in the future to improve upon your experience.Kindest regards

4/10 – Schlecht

Michael

Verbesserungswürdig: Personal & Service
Aufenthalt von 4 Nächten im März 2024
Antwort von Chris Reger am 3. Apr. 2024
Michael,Thank you for taking the time to complete a guest survey. I am sorry to see we failed to deliver a memorable stay. I hope you can give us another chance in the future.Safe travels

2/10 – Ungenügend

Lisa

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Chris Reger am 3. Apr. 2024
Lisa,Thank you for staying with us and providing a review. I am sorry to see you didn't enjoy your stay. I hope you can give us another chance in the future.Kindest regards

8/10 – Gut

Daron

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location for food, shopping & Airport proximity
Aufenthalt von 2 Nächten im März 2024
Antwort von Daniel I am 2. Apr. 2024
Thank you for the fantastic review! We look forward to seeing you again in the future!

10/10 – Hervorragend

Bhikhalal G

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Chris Reger am 3. Apr. 2024
Bhikhalal G,Thank you for the kind review. We hope to see you again soon.Safe travels.

10/10 – Hervorragend

Luz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very nice and helpful. Always with a smile… nice reason to comeback to this location.
Aufenthalt von 3 Nächten im März 2024
Antwort von Daniel I am 1. Apr. 2024
Thank you for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest.We take great pride in our staff, who consistently go above and beyond to make a difference in the experiences of our guests. Their dedication to providing exceptional service truly sets us apart, and we're thrilled to hear that their efforts contributed to your enjoyable stay.We hope to have the opportunity to welcome you back again soon for another memorable stay.

6/10 – Okay

Kimberly

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Great location and staff was pleasant. Decorations are beautifully done but place isn’t as clean when you look closely. Had an okay stay until the morning of check out we noticed a bed bug crawling around in the bed 😭
Aufenthalt von 2 Nächten im März 2024
Antwort von Daniel I am 1. Apr. 2024
We apologize for any inconvenience or dissatisfaction you experienced during your recent stay with us. Your feedback is invaluable to us, and we are committed to making improvements based on your comments.Please feel free to reach out to the property if you have any further questions or concerns.Thank you for your understanding.

10/10 – Hervorragend

Shandia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love this Hotel. Whoever did thr interior design did an excellent job
Aufenthalt von 1 Nacht im März 2024
Antwort von Michelle am 31. März 2024
Thank you very much for your kind words regarding the interior design of our hotel. We're thrilled to hear that you found it excellent. We take great pride in providing our guests with a welcoming and aesthetically pleasing environment to enhance their overall experience.Your feedback is truly appreciated and serves as motivation for our team to continue striving for excellence in every aspect of our service. We hope to have the pleasure of welcoming you back to our hotel in the near future.

10/10 – Hervorragend

Marie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a very pleasant experience.
Aufenthalt von 2 Nächten im März 2024
Antwort von Michelle am 31. März 2024
We're delighted to hear that you had a very pleasant experience during your stay with us. Providing our guests with a comfortable and enjoyable stay is always our top priority, and it's fantastic to know that we were able to meet your expectations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon for another enjoyable experience.

10/10 – Hervorragend

Laura L

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel is perfect, very clean and well taken care of. My flight was delayed three times so I called the hotel six hours before my arrival and told them that I would have a late check in. They said there was no issue and noted my room. When I arrived to the hotel at 1 AM with my family they told me my room was unavailable due to a smell, and they were sold out for the evening. The gentleman that helped me absolutely no assistance. Unacceptable. And he either needed to find me another room or put me up at another Renaissance in Fort Lauderdale. Miraculously, he found a room for me. This was completely unacceptable service. Other than this snafu, the rest of my trip was great, and we enjoyed the amenities such as the pool, restaurant, and gym.
Aufenthalt von 7 Nächten im März 2024
Antwort von Daniel I am 30. März 2024
Thank you for your review. We are glad you enjoyed most of your stay at the property. We are sorry that you did have a negative experience at check in. We will follow up to ensure this does not occur in the future. We thank you for staying with us and look forward to seeing you again in the future.

8/10 – Gut

Nikolin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean facility, and the staff was very professional helpful I will go back in this place!
Aufenthalt von 3 Nächten im März 2024
Antwort von Daniel I am 30. März 2024
Thank you for the review and kind words. We look forward to seeing you again in the future.

6/10 – Okay

Vasile

Aufenthalt von 1 Nacht im März 2024
Antwort von Michelle am 18. Apr. 2024
Thank you for your review. We hope to make your next stay a good one.

8/10 – Gut

Chelsea

Aufenthalt von 1 Nacht im März 2024
Antwort von Daniel I am 15. Apr. 2024
We appreciate the review! We hope to see you again real soon!

10/10 – Hervorragend

Atiba

Aufenthalt von 1 Nacht im März 2024
Antwort von Michelle am 14. Apr. 2024
Thank you for your review! We hope to welcome you back soon.

10/10 – Hervorragend

Lester

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Daniel I am 26. März 2024
Thanks for choosing to stay with us at the Renaissance Fort Lauderdale West; We hope you had a great time.Big thanks for leaving a review too! Your feedback really helps us out.If you're ever back in town, we'd love to see you again.

8/10 – Gut

Sonchelove

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really enjoyed my stay here. Room and communal areas were clean. Staff was very welcoming and accommodating. I would stay here again!
Aufenthalt von 2 Nächten im März 2024
Antwort von Daniel I am 25. März 2024
Thank you for you review. It's a delight to see you enjoyed your visit.