Außenpool

Bewertungen von Hilton Fort Lauderdale Marina

4 out of 5
Hilton Fort Lauderdale Marina
1881 SE 17th St, Fort Lauderdale, FL

Bewertungen

7,2

Gut

523 von insgesamt 1420 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
286 von insgesamt 1420 Gästebewertungen haben eine Bewertung von 8 - Gut" "
250 von insgesamt 1420 Gästebewertungen haben eine Bewertung von 6 - Okay" "
176 von insgesamt 1420 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
185 von insgesamt 1420 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

7,4/10

Personal & Service

7,2/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Aufenthalt von 3 Nächten im Dezember 2023

8/10 – Gut

Zoltan

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im März 2023

2/10 – Ungenügend

Melanie

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Überteuert, schlechtes Essen und das Personal überfordert. Preis Leistung passt nicht.
Antwort von General Manager am 8. Jan. 2023
Dear Melanie,Thank you for reaching out, though we're distressed to learn about the experience you've described. Please accept our sincere apologies for failing to impress you, as we know we're capable of much better. That said, we appreciate you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. In the future, we hope you return and give us another chance to change your perceptions.

6/10 – Okay

Anja

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Zimmer und Ausblick waren sehr schön, Personal war freundlich. Alles andere war enttäuschend. Parken überzogen teuer, zusätzlich wird eine Resortfee von 30$ Tax erhoben. Dafür bekommt man Poolhandtücher und Wlan. Von den 30$ kann man 20$ zum konsumieren nutzen. Klingt viel, ist es aber nicht. 100$ haben bei uns (2 Personen) für 1x Frühstücken und 2 Cocktails gereicht. Das Frühstück ist nicht empfehlenswert, hatte das Joghurt Parfait, mit ganzen 5 Blauberen. Mein Freund ein Avacado Toast. Das waren dann schon fast 50$
Aufenthalt von 5 Nächten im August 2022
Antwort von General Manager am 17. Aug. 2022
Dear Anja, We are delighted to hear that you enjoyed our comfortable rooms and friendly staff, though we regret that other areas of your stay fell below your expectations. Please know that your concerns are important to us and will be reflected upon internally as we constantly improve and enhance our guest experience. That said, thank you for reaching out and sharing your thoughts, and please consider returning in the future for a better time.

8/10 – Gut

Zoltan

Aufenthalt von 5 Nächten im Mai 2022

10/10 – Hervorragend

Phillip

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great views and a wonderful staff.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Rhonda, Tucson

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The view from our room
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Mary

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fifty dollars to park car per night. Two water bottles waiting for you at desk. Terrible food way over priced. Hotel room bathroom door broken. Long wait time to check in and out.no room service. Awful package
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Stuart

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for dinning and had a cruise the next day, port right down the street.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Bob

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The parking fee of $44 per night seems a bit expensive especially considering the Marriott next door doesn’t charge nearly as much. There wasn’t any soap in my bathroom. Even after the housekeeper came and change the sheets on the bed, the sill didn’t check to make sure there is soap in the shower. I was quite disappointed with that.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Jhon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's very clean, also a good service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Jhon,Thank you for your kind words. We're delighted you found Hilton Fort Lauderdale Marina well-maintained and appreciated our excellent service. It would be our pleasure to welcome you back for another enjoyable stay in the future.

10/10 – Hervorragend

Carlos

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing, me and my boyfriend had such a wonderful time. The place is beautiful and everyone is so nice and helpful.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 22. Mai 2024
Dear Carlos,Thank you for choosing Hilton Fort Lauderdale Marina and for sharing your five-star rating! We are pleased to hear that our atmosphere and friendly service met the mark for you and your boyfriend during your recent stay. It was a pleasure to host you, and we look forward to welcoming you back in the future for another memorable experience.

2/10 – Ungenügend

Tracy

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
The air conditioning was not working for a full day and night. I asked the front desk to send someone to fix it three times. Finally someone came and did a quick fix it worked for 15 mins and stopped. No one ever came back to fix it after that!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Tracy,We'd like to apologize for any inconvenience during your stay. We strive to ensure that all of our air conditioners are functioning as they should, and we will be sure to share your comments with our maintenance team to ensure that we are meeting our high standards going forward. It was a pleasure having you here, and we hope you will consider giving us another chance to impress you in the future.

8/10 – Gut

Melissa, Pfafftown

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The shampoo and body wash bottles in the shower were completely empty. Considering these are mounted bottles that are full size, it is obvious that staff was not checking these bottles or refilling them regularly. Called down to the front desk and asked for someone to bring some. Almost 30 minutes later we received multiple travel size bottles of shampoo, conditioner and body wash - all different brands, none the same brand as what was in the shower. Seemed very strange alternative to just refilling the bottles. Also the fact that all three products were different brands almost seemed like they sent someone to the local store and just purchased whatever they found on the shelf. In the overall issue, the problem was solved, however in a very absurd way.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Melissa,We appreciate you taking a moment to let us know about your experience. Although we are pleased your concerns were resolved, we apologize for this being an issue to begin with. Our team will share your comments, and we will ensure this will not happen again. Thank you for your review. We hope you will consider staying with us the next time you visit Fort Lauderdale so we can have the opportunity to deliver an experience more closely aligned with our high standards.

10/10 – Hervorragend

Paola

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
stayed for one night however we definitely wished we would’ve extended our stay. The staff is absolutely incredible, especially milen? At the front desk! The property is absolutely beautiful, with a stunning pool as well
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Paola,Thank you for your great review! There's no greater compliment than knowing a guest wishes that they could stay with us longer. Your kind words about our beautiful property and Milen's kind service are truly appreciated and will be shared with the team. We look forward to welcoming you back for an extended visit so you can truly enjoy all we have to offer.

4/10 – Schlecht

Rachel

Geschäftlich gereist
Requesting refund Hotel dirty / hotel apologized but said they cannot help refund my money as it was through a third-party… I have photos, etc., and text approve. They apologized.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 17. Mai 2024
Dear Rachel,We're sorry to hear about any cleanliness or upkeep concerns during your visit. These matters are incredibly important to us, and we'll be sure to have our team look into all of your comments further. For all billing inquiries, please reach out to the third-party site you booked with, as they will be the best ones to assist you. Thank you, and we hope you will give us another chance soon.

10/10 – Hervorragend

JEANETTE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Tamar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I really enjoyed watching the boats come and go. I found peace in it. The dining experiences was amazing from breakfast, brunch, happy hour and the dinner! I also enjoyed the pool. I’ll definitely stay at this property again!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 16. Mai 2024
Dear Tamar,It was a pleasure to host you at Hilton Fort Lauderdale Marina. It's wonderful that you loved our scenic location and inviting pool! Thank you for your kind words, and please come back soon!

2/10 – Ungenügend

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Shaun

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Shaun

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Checking in was absolutely delightful. Loved the lady who totally took care of me!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 15. Mai 2024
Dear Shaun,Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We'll be sure to pass your compliments along to our team, and we look forward to welcoming you back in the future for another fantastic visit; until next time!

6/10 – Okay

Kevin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Having a prom and wedding of Mother's Day weekend was a big inconvenience.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 15. Mai 2024
Dear Kevin,We appreciate your feedback, and we apologize for any inconvenience with your event. If there are any specific areas we can address to ensure a more successful experience in the future, please let us know. We hope to see you again soon.

6/10 – Okay

Dulcie

Mit der Familie gereist
Gut: Personal & Service
Beau séjour dans l’ensemble. Personnel incroyable. Très bel emplacement. Toutefois, la propreté de la chambre laissait à désirer!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 15. Mai 2024
Dear Dulcie,Thank you for sharing your experience. We're thrilled you had a pleasant stay and appreciated our fantastic team and the excellent location. However, we're disappointed to learn about the cleanliness concern in your room and will address it promptly. Your feedback is invaluable, and we look forward to welcoming you back for an even better experience next time!

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Luis

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is perfect. The pool with drink service, warm water as well. Very family friendly. The rooms were clean with great views all the way up to the floor. I’ll say parking is a little confusing with the QR code but it’s okay once you get it. The onsite restaurant is a little vegan in the side so if you’re not into that it’s okay. Awesome stay, will be coming back.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Thank you so much for choosing to stay with us at Hilton Fort Lauderdale Marina. We hold ourselves to a high standard of quality to ensure all guests enjoy their stay and leave wanting to come back. Your feedback leaves us thrilled knowing that you enjoyed your stay along with the views our property has to offer. We hope the rest of your vacation was a success, and we hope to see you again soon.

8/10 – Gut

Shannon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful, clean and great atmosphere and staff. Only negative experience was that someone was smoking pot at 5am and the smell was nauseatingly strong in our room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Shannon,Thank you for your review! We are delighted you enjoyed your recent experience. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and impeccable facilities hit the mark for you. That said, your feedback will be shared with our team to ensure any odor issues are dealt with swiftly. It was a pleasure having you here, and we hope you enjoyed your time in Fort Lauderdale.

10/10 – Hervorragend

Hector, Miami

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice staff
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 10. Mai 2024
Dear Hector,Thank you for being our guest at Hilton Fort Lauderdale Marina. It's wonderful that you noticed our focus on friendly hospitality! Safe travels, and come back soon.

10/10 – Hervorragend

Thiago, Hollywood

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean hotel and professional staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 10. Mai 2024
Dear Thiago,Thank you so much for your five-star review. We are so pleased you enjoyed your stay with us. It's great that our hospitable team and clean accommodations made your stay one to remember. We hope to welcome you back soon to Hilton Fort Lauderdale Marina.

4/10 – Schlecht

Kayla

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Ausstattung
The hotel was lovely and clean and we enjoyed our 1 night stay. The main reason for the poor review was that we were charged $90 on our credit card for no apparent reason. The hotel was unable to tell us the reason for the charge or reverse it. We had to try sorting it out through our credit card. Overall frustrating experience.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 8. Mai 2024
Dear Kayla,Thank you so much for your review. While it's so great to hear you enjoyed your clean, comfortable stay with us, we're very sorry to hear about this unexpected charge and would like to this opportunity to apologize. Please feel free to reach out to us so we may address this issue directly and make it right.

2/10 – Ungenügend

Jason

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The posting for this property is grossly misstated. There is an additional hidden $30 charger per night that can’t be waived. Parking is an additional $50 per night. And there is a falsely advertised EV charging. Will never stay again.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 8. Mai 2024
Dear Jason,Thank you for taking a moment to leave a review. We regret to learn of your disappointment. Please know that when reservations are made through third-party sites, taxes, and fees are not typically included in the listed rate. Our fees are listed on the website under the Policies and Fees sections of the page, though we'll be sure to discuss your feedback internally to determine ways of making it more prominent moving forward. We hope you enjoyed your time in Fort Lauderdale and that you will give us another chance in the future to change your lasting impression.

4/10 – Schlecht

Fan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
入住沒有詳細指引方向、 給水、 一樓大廳20美金消費贈送等等。 10AM 敲門打擾只為了問是否退房。
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 6. Mai 2024
Dear Fan,Thank you for staying with us and taking the time to share your thoughts. We're sorry for any disruption from housekeeping on the day of check-out, and we'll pass your comments along to them. If you're in the area again, we hope you'll consider coming back to see us.

10/10 – Hervorragend

Jane

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Gaie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very helpful and friendly. I would definitely come again!
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 6. Mai 2024
Dear Gaie,Thank you for your kind words! We're delighted to hear that our team's friendliness and helpfulness made a positive impact on your stay. We look forward to welcoming you back for another enjoyable visit to Hilton Fort Lauderdale Marina!

10/10 – Hervorragend

Ronald

Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

Sandy

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Out of Conditioner for the 1st night. this hotel does not have wheel chairs for guests - all other hotels I have been at, offer wheel chairs for their guest. 2nd night - desk help didn't put us in a room that was less to walk to. I have a disability, and h ad a terrible time getting to our room. The desk attendant said she gave us a room close to the elevator - but we were on the first floor, far away from the front area. Very long walk. We asked for a view of the inner coastal area - our view was the side of a big boat. where people were walking side to side, seeing right into our room. This was not a view at all! It remained there the next morning as well. Very disapointed!
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 6. Mai 2024
Dear Sandy,Thank you for sharing your feedback with us. We are sorry to hear about the issues you encountered during your stay. Please be assured we are addressing your concerns to ensure a more pleasant experience in the future. We hope to welcome you back and demonstrate our dedication to guest comfort and satisfaction.

10/10 – Hervorragend

michael

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
excellent staff very nice people beautiful Property had a great time
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 3. Mai 2024
Dear Michael,It was such a pleasure to welcome you to Hilton Fort Lauderdale Marina! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind review and perfect rating, and we hope to welcome you back for another wonderful stay soon!

10/10 – Hervorragend

Yolanda, Deerfield Beach

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Steven

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, very convenient to cruise port. Beautiful view from our balcony. Great ambience.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 3. Mai 2024
Dear Steven,Thank you for staying with us and for sharing your five-star experience! We are pleased to hear that our beautiful atmosphere and location near the port met the mark for you on your recent visit. It was a pleasure to host you, and we look forward to welcoming you back to Hilton Fort Lauderdale Marina for another memorable stay!

6/10 – Okay

Helena

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Anne

Was a great place to stay before our cruise. They had a shuttle to the Disney terminal.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 3. Mai 2024
Dear Anne,Thank you for your glowing review of Hilton Fort Lauderdale Marina. We're delighted you enjoyed your stay with us, and we hope you have a wonderful time on your cruise!

10/10 – Hervorragend

Lacie

Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Michelle

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Our stay was awful! We did not get the room we originally booked with a king size bed. They gave us a double bed room with two small beds. My husband and I couldn’t eve sleep together in the same bed. Everything was falling apart in the room. The room was horrible especially for the price we paid. The lock on the door was starting to fall off. We would not consider staying there again.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 1. Mai 2024
Dear Michelle,We're saddened to hear about your experience. Please accept our apologies for any concerns about the condition of the room and for any confusion with your reservation. This does not represent our standards, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

10/10 – Hervorragend

Keri

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was out second night here. Our first night was a mess, and I wrote a review reflecting that. Things began to get better last night with the service received after our calls and visit to the front desk concerning our overflowing toilet issue we had a chat with kevin at the front desk this morning. Kevin cared. He took time to listen, take notes, most of all offer a sincere apology. He wiped out our extra fees, gave us honors credits, and moved us to a much more appropriate room. This night was night and day different from yesterday, and we are grateful
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 30. Apr. 2024
Dear Michael,Thank you for your updated review. We regret to hear about your experience on your first day but are delighted to hear that your subsequent time was to our usual standards. It is wonderful to know you experienced our excellent service, especially from Kevin, and we will pass your comments on to him. Should your travels bring you back to the area, we hope you will choose Hilton Fort Lauderdale Marina for your stay.

8/10 – Gut

Jodie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Maria

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great for family
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 30. Apr. 2024
Dear Maria,We at Hilton Fort Lauderdale Marina appreciate your review and are delighted to know you enjoyed your stay at our family-friendly resort. We would love to see you again on your next trip.

10/10 – Hervorragend

Sandra, Batavia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the location and boats in Marina
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Sandra,Thank you for choosing Hilton Fort Lauderdale Marina and for taking a moment to share your five-star experience! We are thrilled that you appreciated our prime location and the wonderful marina views. Our team looks forward to welcoming you back soon for another memorable visit by the water.

4/10 – Schlecht

Michael

Mit dem Partner gereist
Gut: Sauberkeit
Wow, where do I start. How about the advertised rate of $175 per night that is actually about $300 per night after fees, including your choice of a $50/day valet fee or $46/ day to park your own car. Then there's the "marina view" I will submit a picture if possible we are on the second floor overlooking the pool. If I go out on the balcony, and bend over, i can see the marina. In the marina are 4 yachts with party people making as much noise as they like. Management can't do anything because it's not their property. The staff will happily answer questions, and get you things if you ask them, but do not offer helpful information on things like how to get to your room, where you can use your $20 food credit that comes out of your $30 resort fee, where to get the beach towels that the resort fee also includes any details about the beach shuttle service or valet service. In fact we were told valet was $50, front desk had to clarify it was $50 per day. The front desk person mis spoke causing alarm and just rolled right through as though he never made the mistake. All in all a disappointing experience. I can not believe it bears the Hilton name.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Michael, We're sincerely sorry to hear about your experience during your recent stay. Please accept our apologies for any inconvenience caused by any perceived discrepancies and any room issues you had. Your feedback is invaluable, and we'll address these issues internally to ensure a smoother and more enjoyable experience for all our guests. We appreciate your patience and hope to have the opportunity to exceed your expectations on a future visit.

10/10 – Hervorragend

rodrigo

Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

Phil

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were promised free parking, didn't get that. Parking $44. per night. We were promised free breakfast, didn't get it. Breakfast $37. per person. Promised a free welcome in drink, didn't get it. When we showed the Hilton check in person, in writing, we were told that was Expedia's fault. Hilton said they were sorry for the miss leading information and would waive the resort fee. Didn't get it!
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Phil,Thank you for staying with us during your time in Fort Lauderdale. It was a pleasure having you as our guest recently; however, we regret your disappointment with your experience. Please know that we have limited control when it comes to reservations made through third-party sites, so any discrepancy regarding inclusions must typically be taken up with the site you booked with. Nonetheless, we'll be sure to share your feedback internally. We hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.