Dear Guest, We are pleased to read you appreciated the daily visits from our housekeeping team at Extended Stay America. Ensuring our guests have everything they need for a comfortable stay is our priority. Thank you for your kind words. We hope you had a fantastic experience overall and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Guest, We are thrilled to read you had a great experience with the staff and management at Extended Stay America. Providing exceptional service is our priority, and we are delighted we met your expectations. Thank you for your kind words. We hope you had a fantastic stay overall and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Shane, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Susan, We apologize for the disturbance you experienced during your stay. Providing a peaceful environment for our guests is important to us, and we regret that you encountered noise issues. Additionally, we apologize for the discomfort caused by the bed and the lack of breakfast options. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. Please accept our sincere apologies, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing these issues to our attention.Sincerely,Hotel Management

Dear Pavithra, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the condition of the room was not up to your expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Our front desk team is always available to help you. Please return, and we hope to serve you again with a better experience! Sincerely,Hotel Management

Dear Yun, We are sorry to hear about your experience regarding the odor and the lack of bedding for the sofa bed. Please accept our sincere apologies for any inconvenience caused. Providing a comfortable and pleasant environment is our priority, and we regret that we fell short of meeting your expectations. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. Should you give us another opportunity, we will welcome you back and provide a more satisfactory experience.Sincerely,Hotel Management

Dear Ivan, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Holda, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

Dear Mario, Thank you for sharing your concerns. We are deeply sorry for the issue with your reservation and how it was handled. We will review your comments with our team to ensure that such concerns are avoided in the future. We appreciate you bringing this to our attention and your patience with us. We would like to make it up to you and show you the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management

Thank you for your positive feedback!

Dear Rene, Thank you for reviewing your experience with us. We are sorry you were unhappy with the lack of dishes during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Your feedback is important to us, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Johanne, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We will address this appropriately, and we thank you for your patience. We hope you will give us a chance to welcome you on a future visit for a much-improved experience.Sincerely,Hotel Management

Dear Erich, Thank you for sharing your candid review. We also appreciate your comments regarding the condition of our hotel, which will be used in our continual efforts to handcraft an impeccable atmosphere for our guests. We continue to receive high marks for dedicated service and spotless accommodations, and we thank you for mentioning the cleanliness of our property. We are grateful for feedback that helps us improve our guest experience in the future.Sincerely,Hotel Management

Dear Lorena, We are happy to hear you enjoyed your overall stay. However, we sincerely apologize for the issues you had with the sofa bed in your suite. We will share your comments appropriately, and we appreciate you bringing this to our attention. Thank you for your valuable feedback and for taking the time to post a review. We hope to be of service to you in the future.Sincerely,Hotel Management

Dear Angelica, Thank you for reviewing your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience in a safe environment for each guest. Therefore, we are disappointed that your room did not meet your expectations and that several inconveniences led you to a less-than-favorable impression of our hotel. We appreciate you bringing these observations to our attention. Please know our security team is reliable and well-trained, and our top priority is the safety and security of our guests and employees. Thank you for your review and for being our guest. We would love to have you return so we can provide you with the great visit you deserve.Sincerely,Hotel Management

Dear Tasha, We sincerely apologize for the negative experience you had during your stay. Your feedback is genuinely concerning, and we deeply regret any inconvenience caused. We are actively addressing the issues mentioned, including pest control, to enhance our accommodations. Your comments are taken seriously, and we appreciate your honesty. While we understand your perspective, we hope you reconsider in the future, as we are committed to improving our services and providing a more positive experience.Sincerely,Hotel Management

Dear Charlina, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Considering our clean room and the pleasant time with us, please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Thank you for your feedback. So sorry you were not satisfied with your stay. Hope we can serve better in the future.

Dear Thomas, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Thank you for your positive feedback!

Dear Maria, Thank you for taking the time to share your feedback. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you again.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and sharing your observations. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We would like to apologize for the issues you encountered during your stay with the showerhead, and we appreciate you bringing this to our attention. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

Dear Mabelle, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations in the room were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Kelma, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we regret not meeting these expectations. Your remarks are shared with our housekeeping team for further action. Again, we apologize for the inconvenience caused. Our front desk team can always help you have the most comfortable stay. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Donalee, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, tarnishing your stay with us. Your remarks are vital and shared with the team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear randy, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our staff and location. However, we hope you will accept our apologies regarding our breakfast service and other concerns that you outlined. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management