Standardzimmer, 1 King-Bett, Raucher | Schreibtisch, Bügeleisen/Bügelbrett, kostenlose Babybetten

Bewertungen von Econo Lodge Hollywood-Ft Lauderdale International Airport

2 out of 5

Bewertungen

6,2
157 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
233 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
275 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
177 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
160 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,4/10

Sauberkeit

7,0/10

Personal & Service

5,8/10

Ausstattung

5,8/10

Zustand der Unterkunft

6,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service
Ausreichend für den kurzen Aufenthalt. Frühstück typisch amerikanisch.
Aufenthalt von 3 Nächten im Januar 2020

6/10 – Okay

Michi, Schwarzwald

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Für eine Übernachtung gut
Hotel ist in die Jahre gekommen, für nur eine Übernachtung gut. Zimmer groß und sauber, Klimaanlage/Heizung sehr laut. Frühstück keine rede wert.
Aufenthalt von 1 Nacht im Dezember 2017
Antwort von Management am 30. Jan. 2018
We apologize for the inconvenience.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Soweit sogut
Sehr nette Leute. Der Rest erfüllt seinen Zweck. Es ist alles sehr hellhörig. Das Frühstück ist nicht wirklich zu empfehlen aber ist im Preis inbegriffen.
Aufenthalt von 1 Nacht im Juni 2017

2/10 – Ungenügend

Heinz-Michael

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Im Internet sah das Hotel gut aus. Für 90€ war es schon teuer, war aber auf dem Weg zur Fort Myers gelgegen. Hotel überhaupt nicht zu empfehlen. Zimmer sehr siffig! Kann vor dem Hotel nur warnen.

2/10 – Ungenügend

Katrin

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Absolute Katastrophe
Schlechteste Hotel ever! Dreckig und abgewohnt. Toilettentür ließ sich nachts nicht mehr öffnen. An dem Zustand der Tür war zu erkennen, dass diese schon öfter aufgebrochen werden musste. Personal nicht hilfreich. Kämpfe jetzt noch für eine Kostenerstattung.

10/10 – Hervorragend

Gabi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

Ingmar, Lübeck

Kleines Hotel am HW1
2 Nächte, um Miami zu erkunden und nicht die hohen Preise in Miami DT und Beach zu zahlen. Zwei Doppelbetten, TV, Kühlschrank, Bad mit Dusche, Frühstück (einfach, aber ausreichend).

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit
Zur durchreise geeignet
Soweit okay. Für einen längeren Aufenthalt würden wir aber ein anderes hotel empfehlen.

4/10 – Schlecht

Roger, Eggenwil

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Mässig
Motel-Standard. Einfache in die Jahre gekommene Unterkunft.

6/10 – Okay

Bernd, Berlin

Gut: Personal & Service
Preis/Leistung ok
Sehr freundliches Personal. Für 2-3 Nächte völlig ok. Frühstück könnte etwas reichhaltiger sein.

8/10 – Gut

Hanne, Bamberg

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
empfehlenswertes Motel
Die Econolodge ist ein sehr sauberes, zentral in der Nähe des Flughafens gelegenes Motel mit allem, was man braucht. Auffallend ist die Sauberkeit der Anlage und der Zimmer sowie des Pools, Es wird kontinentales, also langweiliges Frühstück angeboten aber immerhin und der Kaffee schmeckt hervorragend. Schön ist, dass man im Freien sitzen und frühstücken kann. Wir haben die Lodge als Ausgangspunkt für einen Urlaub in Südflorida genutzt und waren sehr zufrieden.

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
für den Preis vollkommen ok
Insgesamt positiv. Für den Preis sollte man keine überzogenen Vorstellungen haben. Wer mit Klimaanlage schläft: unbedingt Ohrstöpsel mitnehmen. Klimaanlage sehr laut (wie übrigens in allen Motels in Florida).

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

N

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The room had a smell of cigarettes, and the walls are very thin I could not sleep properly because of others talking next door. One of the lights was not working neither was the TV remote. The staff could’ve been more friendly. Overall it’s okay for what you pay for so I didn’t dislike the property. You get a free shuttle to and from the airport so that’s a good thing.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Concetta am 15. Mai 2024
Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay, including the smell of cigarettes, noise from neighboring rooms, and issues with the room amenities. We take your feedback seriously and will address these issues with our team to ensure improvements are made. We're glad to hear that you found the free shuttle service beneficial. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quiet and convenient
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Concetta am 13. Mai 2024
We're delighted to hear that you had a fantastic experience during your stay! Thank you for sharing your positive feedback with us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We hope to have the pleasure of welcoming you back for another outstanding stay in the future!

6/10 – Okay

Crystal

Mit einer Gruppe gereist
This place is dated. It needs an uplift.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Concetta am 13. Mai 2024
Thank you for sharing your feedback with us. We appreciate your input regarding the condition of the property. We are continuously working to improve our facilities and guest experience, and your comments will certainly be taken into consideration. If there's anything specific you'd like to suggest for improvement or if there are any other concerns you have, please feel free to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.

8/10 – Gut

Angela

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
best value for location
Aufenthalt von 2 Nächten im April 2024
Antwort von Concetta am 26. Apr. 2024
We're delighted to hear that you found our hotel to be the best value for its location. Providing convenient and comfortable accommodations at a reasonable price is our goal, and we're glad to have met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to the area! If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 – Gut

Linda Marie Parm

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was old but kept well..helpfull friendly staff
Aufenthalt von 6 Nächten im April 2024
Antwort von Concetta am 24. Apr. 2024
Thank you for your feedback! We're pleased to hear that our staff's friendliness and helpfulness made your stay enjoyable. We strive to maintain our property to the best of our ability to ensure a comfortable experience for our guests. If you have any further comments or suggestions for improvement, please don't hesitate to share. We appreciate your input and look forward to welcoming you back in the future!

10/10 – Hervorragend

Mario

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was surprised we got a smoking room, that was convenient.
Aufenthalt von 3 Nächten im April 2024
Antwort von Concetta am 24. Apr. 2024
We're glad to hear that having a smoking room met your needs during your stay. If there's anything else we can do to enhance your experience in the future, please feel free to let us know. We're here to ensure your comfort and satisfaction.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very helpful, room was clean and quiet, I had a good experience here.
Aufenthalt von 1 Nacht im April 2024
Antwort von Concetta am 24. Apr. 2024
We're thrilled to hear that you had a positive experience during your stay with us! Providing helpful and attentive service, as well as clean and comfortable accommodations, is our top priority. Thank you for taking the time to share your feedback. We truly appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 – Gut

Rebecca

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Not many eating facilities in area, run down property
Aufenthalt von 1 Nacht im April 2024
Antwort von Concetta am 24. Apr. 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that you found the dining options in the area limited and that you felt the property was run down.We understand the importance of providing a variety of dining options for our guests and will explore ways to improve in this area. Additionally, we continuously strive to maintain and improve the condition of our property to ensure our guests have a comfortable and enjoyable stay.Your comments are valuable to us as we work to enhance the overall experience for our guests. If there's anything specific you'd like to share or if there's anything we can do to address your concerns, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im April 2024
Antwort von Concetta am 13. Mai 2024
We're delighted to hear that you had a fantastic experience during your stay! Thank you for sharing your positive feedback with us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We hope to have the pleasure of welcoming you back for another outstanding stay in the future!

8/10 – Gut

Laiman

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The room is spacious and staff is great. Good value for the money!
Aufenthalt von 1 Nacht im April 2024
Antwort von Concetta am 20. Apr. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed the spaciousness of our rooms and that our staff provided you with excellent service. Providing good value for our guests is important to us, and we're glad to know that you found it to be so. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

10/10 – Hervorragend

Daniel, Tegucigalpa

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
The property was we’ll organized. I will put more illuminations in the room and remodel the barhroom
Aufenthalt von 2 Nächten im April 2024
Antwort von Concetta am 14. Apr. 2024
Thank you for your feedback and suggestions. We're glad to hear that you found our property well-organized. Your input regarding the need for more illumination in the rooms and bathroom remodeling is valuable to us, and we will certainly consider it as we continue to improve our facilities. If you have any further suggestions or if there's anything else we can do to enhance your experience, please feel free to let us know. We appreciate your patronage and hope to welcome you back again in the future!

10/10 – Hervorragend

Lesley

Aufenthalt von 1 Nacht im April 2024
Antwort von Concetta am 10. Apr. 2024
Providing excellent service and assistance to our guests is a top priority for us. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your kind words and hope to welcome you back again in the future!

4/10 – Schlecht

Nicolas

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel in poor condition. Smells bad. Staff is rude, our door was broken. Matress are good. Other than that : avoid
Aufenthalt von 1 Nacht im April 2024
Antwort von Concetta am 9. Apr. 2024
Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. It's disappointing to hear that you found the hotel in poor condition and experienced unpleasant odors. We take cleanliness and guest satisfaction seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.Additionally, we regret to hear that you found our staff to be rude and that your door was broken. Providing excellent customer service is a top priority for us, and we will address your concerns with our team to ensure that all guests are treated with the utmost respect and professionalism.We appreciate your positive comment about the mattresses and will continue to strive for excellence in all areas of our hotel. If you would like to discuss your experience further or if there is anything else we can do to improve, please don't hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

8/10 – Gut

Keith

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Concetta am 9. Apr. 2024
Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience overall during your stay. If there are any specific areas where we could improve or if you have any further comments, please feel free to let us know. We value your input and hope to welcome you back in the future.

10/10 – Hervorragend

Miguel

Mit der Familie gereist
Everything was Ok
Aufenthalt von 2 Nächten im März 2024
Antwort von Concetta am 8. Apr. 2024
Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a satisfactory experience during your stay at our hotel. Providing excellent service and ensuring our guests' comfort is our top priority, and we are pleased to know that we met your expectations.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to let us know. We look forward to welcoming you back on your next visit to the area.

10/10 – Hervorragend

FUNG

Mit der Familie gereist
Gut: Ausstattung
It is ok
Aufenthalt von 1 Nacht im April 2024
Antwort von Concetta am 8. Apr. 2024
Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a satisfactory experience during your stay at our hotel. Providing excellent service and ensuring our guests' comfort is our top priority, and we are pleased to know that we met your expectations.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to let us know. We look forward to welcoming you back on your next visit to the area.

8/10 – Gut

William Paul

Aufenthalt von 1 Nacht im April 2024
Antwort von Concetta am 8. Apr. 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience overall during your stay at our hotel. Your satisfaction is important to us, and we appreciate your support.If you have any specific suggestions or areas where we can improve, please feel free to let us know. We are always looking for ways to enhance our services and exceed our guests' expectations.We hope to have the opportunity to welcome you back for an even better experience in the future.

4/10 – Schlecht

Garshom

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
It was the cheapest hotel that I could find, which offered a free airport shuttle. You know that saying, "you get what you pay for"? Well... First off, the place is a dump. It's in a safe area, so if you just need someplace to crash, don't worry about that, but it's nothing to look at and really nothing nearby except a few gas stations and a liquor store. The toilet ran, but I was able to fix it, at least on the short term. NO HOT WATER in the morning for my shower. Secondly, the people who work there are crabby. When I called for my airport shuttle, the woman gave me incomplete directions and then hung up. I called back and she was able to explain. In the morning, when I asked to confirm my shuttle back to the airport, the clerk at the desk was crabby. "I can't control the driver." I asked if the shuttle was confirmed for 11 AM. She said it was, but she couldn't control if he would be on time or not. Her tone made it clear that he often wasn't. Well, she was right in that regard. He was about 15 minutes late. Depending on price, I think I'll stay somewhere else next time.
Aufenthalt von 1 Nacht im April 2024
Antwort von Concetta am 8. Apr. 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel. Providing a comfortable and pleasant stay for our guests is our top priority, and we regret that we fell short of meeting your expectations on this occasion.We are truly sorry for the issues you encountered with the facilities and the demeanor of our staff. Your comments are concerning to us, as they do not reflect the level of service and hospitality that we strive to provide to our guests. Rest assured, we will address these issues with our team to ensure that similar situations do not occur in the future.We appreciate your feedback as it helps us to identify areas for improvement. We hope that you will give us another opportunity to exceed your expectations and provide you with the outstanding experience that you deserve.

8/10 – Gut

Luis, LIMA

Mit dem Partner gereist
Gut: Ausstattung
Un motel barato, no puedes pedir mucho , pero la habitación que me tocó olía a cigarro, solo lo utilicé para dormir, buena ubicación si estás en FL y quieres ir a la playa y sawgrass
Aufenthalt von 5 Nächten im März 2024
Antwort von Concetta am 5. Apr. 2024
Gracias por compartir su experiencia con nosotros. Lamentamos mucho escuchar que su habitación no cumplió con sus expectativas debido al olor a cigarro. Nos esforzamos por ofrecer un ambiente limpio y cómodo para todos nuestros huéspedes, y su retroalimentación nos ayudará a mejorar nuestros servicios.Nos complace saber que pudo aprovechar nuestra ubicación conveniente para explorar las atracciones locales como la playa y Sawgrass. Apreciamos su comprensión y esperamos tener la oportunidad de recibirlo nuevamente en el futuro para brindarle una experiencia más satisfactoria.

6/10 – Okay

Jessenia

Deberían tener perosnal que hable español en la recepción solo una persona en la mañaña habla español
Aufenthalt von 2 Nächten im März 2024
Antwort von Concetta am 31. März 2024
Apreciamos tus comentarios y entendemos la importancia de tener personal que hable español en la recepción. Trabajaremos en mejorar nuestra capacidad de comunicación en español para garantizar una experiencia más fluida para nuestros huéspedes hispanohablantes. Agradecemos tus sugerencias y esperamos poder ofrecerte un servicio aún mejor en tu próxima visita. Si hay algo más en lo que podamos ayudarte, no dudes en hacérnoslo saber. ¡Esperamos verte de nuevo pronto!

6/10 – Okay

larry

Geschäftlich gereist
i liked my stay room was nice, quite but staff was rude, put out asked anything pool was filthy
Aufenthalt von 4 Nächten im März 2024
Antwort von Concetta am 30. März 2024
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your room and found it to be quiet. However, we apologize for any interaction with our staff that may have seemed rude, as well as for the condition of the pool. We take your feedback seriously and will address these concerns with our team to ensure that all guests receive the high level of service and amenities they deserve. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future. If there's anything else we can do to assist you, please feel free to reach out.

4/10 – Schlecht

Margie

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I did not have a TV and my room was in front of the parking lot so no way to drown out noise. The manager did knock a bit off my bill for this inconvenience but it sucked at the time. Plus their phones were out when i tried to call for the airport shuttle.
Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 26. März 2024
We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that you encountered issues with your room amenities and the shuttle service. Your feedback is valuable to us, and we'll make sure to address these issues with our team to prevent them from happening again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

2/10 – Ungenügend

Trevor

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel clerk was very rude, not only to me, but those on the phone. We arrived in the room, and the room was dirty, a blanket was stained, and it seemed to be bugs on the bedding. When I brought this to the attention of the clerk, She followed me to the room, and stated " Well this blanket isn't for sleeping" and proceeded to throw it off into the closet. There was an additional $100 security deposit that was required, that was not stated in our booking. The clerk told me that we can cancel the booking, but ' may only get half back since you've already checked in'. My wife and I quickly canceled, and proceeded to spend the next 2 hours looking for a different hotel that would not follow in this Econo's footsteps. My wife and I have stayed at various Econo Lodges, and this was by far the most dissapointing, and we will not stay here again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 29. März 2024
Thank you for sharing your experience with us. We sincerely apologize for the unacceptable level of service and cleanliness you encountered during your recent stay. Please know that this does not reflect the standards we strive to uphold at our hotel. We are deeply sorry for the behavior of our clerk and for the condition of your room upon arrival. Rest assured, we will address these issues with our team to ensure they are properly trained and that our rooms are thoroughly inspected before guest check-in.We regret that your experience with us fell short of your expectations and that we were unable to rectify the situation to your satisfaction. We truly value your feedback, and we will use it to make improvements and prevent similar issues from occurring in the future.Once again, we apologize for the inconvenience, and we hope to have the opportunity to regain your trust and welcome you back in the future.

2/10 – Ungenügend

Lieselotte, Nacogdoches

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
We had dirty floors we had no hot water. The blanket was scratchy and hard. I would like to request a refund. Thanks.
Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 26. März 2024
We sincerely apologize for the inconveniences you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we'll address these issues with our team to ensure they are promptly resolved. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

6/10 – Okay

Cary, Vineyard

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Smelled of smoke, unfriendly, blinds would not close
Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 24. März 2024
We sincerely apologize for the negative experience you encountered during your stay with us. Maintaining a smoke-free environment and ensuring the comfort of our guests are our top priorities, so it's disheartening to hear about the issues you faced. Rest assured, we take your feedback seriously and will address the concerns regarding the smoke smell and the blinds promptly with our team to prevent such incidents from happening again in the future.Additionally, we apologize if our staff's demeanor did not meet your expectations. Providing friendly and welcoming service is fundamental to our commitment to guest satisfaction, and we will take steps to ensure that our team provides a more positive experience for all guests.We appreciate you bringing these matters to our attention, and we hope for the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.

6/10 – Okay

Natasha

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
No hot water, dirty shower. my bed sheet had burn holes in them. And the room smelled funky.
Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 24. März 2024
We are truly sorry to hear about the issues you encountered during your stay. Providing a comfortable and clean environment for our guests is of utmost importance to us, and it is disappointing to learn that we did not meet your expectations in this regard. Your feedback is invaluable to us, and we will address these concerns with our team to ensure that such issues are promptly rectified. Please accept our sincerest apologies for any inconvenience caused, and if there is anything else we can do to make amends or improve your experience, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future for a much-improved stay.

2/10 – Ungenügend

John

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The front desk lady is rude and the room was not clean and smelled bad.
Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 24. März 2024
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had during your stay. Providing excellent customer service and maintaining cleanliness are top priorities for us, and it is disappointing to hear that we fell short of your expectations. We will address your concerns with our team to ensure that appropriate actions are taken to prevent such issues from occurring in the future. If you would like to discuss your experience further or have any additional feedback, please don't hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.

2/10 – Ungenügend

VERONICA

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Le prix ne correspond pas así service offert. Hôtel très vieux, pas propre, je ne retournerai jamais
Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 24. März 2024
Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. La satisfaction de nos clients est une priorité absolue, et nous prenons vos commentaires très au sérieux. Il est regrettable d'entendre que vous avez trouvé notre hôtel vieux et pas propre. Nous comprenons à quel point cela peut être décevant.Nous prenons toutes les mesures nécessaires pour maintenir notre propriété dans un état optimal de propreté et de confort. Votre rétroaction sera partagée avec notre équipe de gestion pour examen et amélioration.Nous vous remercions de nous avoir informés de vos préoccupations, et nous vous présentons nos excuses pour toute gêne occasionnée. Nous espérons avoir la chance de vous accueillir à nouveau dans le futur et de vous offrir une expérience bien plus satisfaisante. Si vous avez des préoccupations supplémentaires ou des commentaires spécifiques, n'hésitez pas à nous contacter directement.

10/10 – Hervorragend

Brandon

Aufenthalt von 4 Nächten im März 2024
Antwort von Concetta am 19. März 2024
Thank you for taking the time to leave a rating. We appreciate your feedback and are delighted to hear that you had a positive experience during your stay. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We hope to welcome you back again in the future!

10/10 – Hervorragend

Rebecca

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is an unassuming little building built back in the 1950s. The room is spacious and fairly clean although I have to say the floor is sticky. This is the best option for least expensive room in the area. And they have a pool so that's nice.
Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 18. März 2024
Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found the room spacious and that you appreciated the amenities like the pool. However, we apologize for any inconvenience caused by the sticky floor. We will address this issue promptly to ensure a more comfortable experience for our guests in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again for an even better experience.

2/10 – Ungenügend

Connie

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Waited 1 hour in the sun for the airport shuttle, no light switch by the door so had to fumble in the dark to find the switch in the floor lamp across the room, light above bathroom mirror had 1 missing & 1 burned out fluorescent bulb so too dark to use mirror to apply makeup, burned out light bulb in light above the toilet, no hot water for shower, could hear person snoring in next room so had to get up & put in ear plugs, table for eating wobbled 3” in both directions. Bed was comfortable, frig worked, soft toilet paper
Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 17. März 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay at Econo Lodge Hollywood.Your feedback is valuable to us, and we will address these issues with our team to ensure they are rectified promptly. Providing a comfortable and hassle-free experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in several areas.We appreciate your patience and understanding and hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.

2/10 – Ungenügend

Geraldine, Parkland county

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We refused to stay because the property and the room was dirty and they had no towels in the room.
Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 17. März 2024
Thank you for sharing your concerns regarding your recent visit to Econo Lodge.We deeply apologize for the unsatisfactory condition of your room and the lack of towels during your stay. This is certainly not the standard of cleanliness and service that we strive to maintain. Your feedback has been shared with our housekeeping and management teams to ensure immediate improvements are made to prevent such occurrences in the future.We understand the importance of a clean and comfortable environment for our guests, and we regret that we failed to meet your expectations on this occasion. Your experience does not reflect the high standards we aim to provide to all our guests.We hope you will reconsider staying with us in the future so we can have the opportunity to regain your trust and provide you with the exceptional experience that you deserve.

2/10 – Ungenügend

Donald

Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 5. Apr. 2024
We deeply regret that your experience did not meet your expectations during your recent stay at our hotel. Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that all of our guests receive exceptional service.We would like the opportunity to address your concerns more specifically. Please do not hesitate to reach out to our customer support team so that we can investigate further and take the necessary steps to ensure that situations like this do not happen again in the future.We look forward to the opportunity to serve you again and demonstrate our commitment to your total satisfaction.

8/10 – Gut

Colleen

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 15. März 2024
Thank you for sharing your feedback with us. We're glad to hear that your overall experience was satisfactory during your stay at Econo Lodge Hollywood.We're committed to providing the best possible experience for all our guests, and your input helps us achieve that goal.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

6/10 – Okay

Anabel

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Concetta am 15. März 2024
Thank you for sharing your feedback with us. We're glad to hear that your overall experience was satisfactory during your stay at Econo Lodge Hollywood.We're committed to providing the best possible experience for all our guests, and your input helps us achieve that goal.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

4/10 – Schlecht

Kristie

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Concetta am 15. März 2024
Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. We take all feedback seriously and will use it to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.