Dear Susan, thank you for staying with us and for sharing your experience. Please accept our sincere apology for any inconvenience you experienced. We are always happy to assist our guests with their luggage. We also have some rooms on the ground floor as well as ADR rooms that can be reserved. Thank you and we hope we have the opportunity to better serve you in the near future!

Dear guest, please accept our sincere apology for not meeting your expectations. Thank you!

Dear Christina, We are so pleased that you enjoyed your stay with us! Thank you for choosing us and thank you for your recommendations in advance! We look forward to serving you again in the near future!

Dear Heather, we are so pleased that you enjoyed your stay with us! We sincerely look forward to serving you again in the near future!

Dear guest, thank you for taking the time to let us know of your experience as our guest. Please accept our sincere apology for not providing the type of experience that we strive for. Should your plans call for you to be in our area again in the near future, we would be very pleased if you call and speak to our general manager directly so that he may assist you. Thank you!

Dear Scott, thank you for taking the time to let us know of your stay. We are so pleased to learn that you enjoyed your stay with us. We look forward to serving you again in the near future!

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Dear Jim,Thank you for staying with us and taking time out of your day to leave us a review. We appreciate your honest feedback and we are glad to hear that you enjoyed our breakfast! Please accept our apologies for the inconvenience regarding our fitness center. We hope you can visit us again soon!Thanks again and have a nice day!

Dear Diana,We are very sorry to hear that your stay with us did not meet your expectations. We appreciate you taking time out of your day to leave a review. We will certainly be addressing the issues you mentioned, but we're glad you enjoyed our breakfast! We would be thrilled to have you visit us again & hopefully exceed your expectations next time.Thank you again & have a nice day!

Dear James, please accept our sincere apology for not meeting your expectations and thank you for letting us know of the poor check in experience you had, Thank you for taking the time to provide us with your feedback!

Dear Maria,We would like to thank you for taking time out of your day to leave a review. We appreciate your feedback very much and look forward to hopefully having you stay with us again in the future.Thank you again & have a wonderful day!

Dear Jill,Thank you so much for staying here with us at the Pier Point Inn! We are glad to hear that you enjoyed your stay. Your review & feedback is very much appreciated. We are hopeful that you will choose to stay with us again the next time you visit Florence.We thank you and hope you have a wonderful day!

Dear Rebecca,Thank you for choosing our location to host your daughter's birthday festivities. We are glad to hear that everything went well and you enjoyed your time here with us. Please come back and visit us soon!Thanks again & have a wonderful day!

Dear Julie, please accept our sincere apology for not meeting your or our expectations. We don't know if you contacted any of our team with your concerns during your stay. We would have certainly done all we could to improve your stay. We would invite you to contact our general manager, Steve Shrewsbury if you would like to provide us with more information. Thank you!

Dear Ingrid, please accept our most sincere apology for the issues you experienced. This is most unusual. We have actually never had this happen before. I wonder if it was new caulk that you noticed? In any case we wish you had notified our receptionist, and we would have moved you to another room immediately. If your plans should call for you to be in our area again, please contact our general manager, Steve Shrewsbury and he will want to personally take care of your arrangements, Thank you!

Merci beaucoup

Dear Walter, please accept our sincere apology for the issues you mentioned. We are so sorry that we did not meet our expectations ! We are in the process of replacing most of our beds this year and obviously that bed needs to be replaced. We know how important a good bed is to an enjoyable stay. We would welcome you to call Steve Shrewsbury, our general manager should you be willing to allow us to book your next stay. He will personally make sure that you have a great room. thank you!