Suite, 2 Queen-Betten, Nichtraucher | Daunenbettdecken, Zimmersafe, Schreibtisch, Verdunkelungsvorhänge

Bewertungen von Comfort Inn Lucky Lane

2.5 out of 5
Comfort Inn Lucky Lane
2480 East Lucky Lane, Flagstaff, AZ

Bewertungen

7,4

Gut

238 von insgesamt 901 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
315 von insgesamt 901 Gästebewertungen haben eine Bewertung von 8 - Gut" "
189 von insgesamt 901 Gästebewertungen haben eine Bewertung von 6 - Okay" "
92 von insgesamt 901 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
67 von insgesamt 901 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

7,8/10

Personal & Service

6,8/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Stefan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Preis/Leistung stimmt.
Als Unterkunft für eine Nacht war es für uns perfekt. Preis/Leistung stimmt. Frühstück und Pool gab es auch. Das Personal war sehr freundlich.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 25. Okt. 2023
Hello Stefan,Vielen Dank für Ihr positives Feedback! Es freut uns zu hören, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

8/10 – Gut

Claudia

Aufenthalt von 2 Nächten im September 2023
Antwort von Manager am 9. Sept. 2023
Hello Claudia,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 – Gut

Rumreisender, Bramsche

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
2 Tage in Flagstaff
Frisch renoviert sind die Zimmer sehr geräumig, die Matratze garantiert guten Liegekomfort. Üblich scheint der Waschtisch im Zimmer zu sein, so auch hier. In der fussläufigen Umgebung findet sich mit dem Outback ein sehr gutes Steakhouse.

10/10 – Hervorragend

Jasmin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

2/10 – Ungenügend

Monica

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When I arrived to the hotel, they didn’t had my reservation and no rooms available, we had to look for other hotels in the area which was a big inconvenience
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Joseph

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was okay and only a few mins from some really nice sites
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 23. Mai 2024
Hello Joseph,We're glad you found our location convenient for exploring the nearby attractions. Your feedback is valuable to us as we strive to enhance our guests' experiences. Please feel free to reach out to management with any further comments or concerns.

6/10 – Okay

Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
For Flagstaff it was OK. Just your average basic hotel. Staff at reception was nice. No complaints.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello Angela, We are pleased to hear that you found our hotel to be satisfactory during your stay in Flagstaff. Our team strives to provide friendly and accommodating service to all our guests. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Thank you for choosing to stay with us.

10/10 – Hervorragend

Matisyn

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 22. März 2024
Hello Matisyn,We are thrilled to hear that you enjoyed your stay with us! Our team looks forward to welcoming you back soon for another wonderful experience.

6/10 – Okay

George

Mit dem Partner gereist
Ok hotel to stay for few nights, nothing special. Breakfast variations would have been nice, not the same thing every morning. Staff was nice and friendly.
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 17. März 2024
Hello George,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the breakfast options and will share your comments with our team for their review. Your kind words about our staff are truly appreciated. We hope to welcome you back for another stay in the future.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 2. März 2024
Hello David,We are delighted to hear that you had an exceptional stay with us! We look forward to welcoming you back soon for another fantastic experience.

2/10 – Ungenügend

Maria

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The blankets were dirty. They were kids running on the hallway at 3:00AM. Not currently for the price.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 22. Feb. 2024
Hello Maria, We regret to hear about your experience and appreciate your feedback. We strive to maintain a peaceful environment for all our guests. For further assistance or to discuss your stay, please reach out to our management team.

10/10 – Hervorragend

Jessica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always like staffing here staff is awesome
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 20. Feb. 2024
Hello Jessica,We're delighted to hear that you found our staff to be exceptional during your stay. Our team takes pride in providing outstanding service to all our guests. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

4/10 – Schlecht

Jose

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 22. Feb. 2024
Hello Jose,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you would like to share so we can address your concerns accordingly.

10/10 – Hervorragend

Donald

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Manager am 10. Feb. 2024
Hello Donald,Thank you for choosing our hotel for your stay! We are glad to hear that you had a fantastic experience with us. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back!

10/10 – Hervorragend

Pasquelita

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 9. Feb. 2024
Hello Pasquelita,Thank you for choosing our hotel for your stay! We are glad to hear that you had a fantastic experience with us. We appreciate your support and hope to have the pleasure of welcoming you back in the future.

10/10 – Hervorragend

Sandy

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was nice, breakfast was good, and Dog friendly!
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Manager am 10. Jan. 2024
Hello Sandy,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our staff friendly and enjoyed our breakfast. We strive to provide a welcoming atmosphere for all guests, including our furry friends. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.

10/10 – Hervorragend

Matthew

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 9. Jan. 2024
Hello Matthew,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If there is anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!

10/10 – Hervorragend

Tumaiini

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Manager am 9. Jan. 2024
Hello Tumaiini,We're delighted to hear that you had a wonderful experience during your stay at our hotel! We strive to provide exceptional service and it's rewarding to receive such positive feedback. If you have any further comments or suggestions, please feel free to contact us directly. We would love to welcome you back for another memorable stay in the future.

8/10 – Gut

Soumi

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Manager am 9. Jan. 2024
Hello Soumi,We appreciate you taking the time to rate our hotel. We hope you had a pleasant stay with us and if you have any specific feedback to share, please feel free to reach out to us directly. We value your input and strive to make every guest's experience the best it can be.

10/10 – Hervorragend

SHOHEI

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 20. Jan. 2024
Hello SHOHEI,Thank you for choosing our hotel for your recent stay! We appreciate your support and are delighted to hear that you had a wonderful experience. We strive to provide exceptional service, and we're so glad that we were able to meet your expectations. Should you have any additional feedback or if there's anything else we can do for you in the future, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

2/10 – Ungenügend

Lisa

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Lost reservation within the system
Arrived for check-in and was told that there was no reservation in the system. I even showed them the reservation confirmation from Hotel.com and they still couldn't find it. Had to reregister at the front desk. The price was double from the price of Hotel.com and the available room was different.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 30. Dez. 2023
Hello Lisa, Thank you for your recent stay with us. We apologize for any inconvenience you experienced during check-in. We strive to provide excellent service, so we understand your frustration. We recommend reaching out to Hotel.com regarding the reservation discrepancy, as we were unable to locate it in our system. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 – Gut

HECTOR

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Manager am 25. Dez. 2023
Hello HECTOR, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 – Schlecht

Ying

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
it is ok to stay short time
Aufenthalt von 3 Nächten im November 2023
Antwort von Manager am 6. Dez. 2023
Hello Ying, Thank you for staying with us! We're glad to hear that your stay met your expectations. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back in the future for another enjoyable stay.

8/10 – Gut

David

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was helpful Breakfast was lovely Room cleanliness was an issue - looked clean but found hair and used towel and trash in hidden spaces Room is not quiet enough not to need earplugs due to traffic and other room noise
Aufenthalt von 3 Nächten im November 2023
Antwort von Manager am 6. Dez. 2023
Hello David, Thank you for taking the time to share your feedback. We are pleased to hear that our staff was helpful and that you enjoyed our lovely breakfast. We're sorry to learn about the issues you encountered with the cleanliness of your room. We will ensure our housekeeping team pays closer attention to detail. As for the noise, we apologize for any inconvenience caused. We are always looking for ways to improve our guests' experience and will take your comments into consideration.

10/10 – Hervorragend

Zanaeya

Aufenthalt von 2 Nächten im November 2023
Antwort von Manager am 12. Dez. 2023
Hello Zanaeya,We're delighted to hear that you had an excellent stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future for another wonderful experience.

10/10 – Hervorragend

FermiinJr'

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Z
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 21. Nov. 2023
Hello FermiinJr',Thank you for sharing this review, and we welcome you to visit us again anytime!

6/10 – Okay

DONNA

Mit Haustieren gereist, Geschäftlich gereist
Gut: Personal & Service
Pet fee too high... it is usually for the length of the stay, not $35.00/night. Too many hotels in the surrounding area that are nicer & cheaper.
Antwort von Dino Dullbson am 18. Nov. 2023
our location indoor other all outside entrance hotel more suitable for pet

8/10 – Gut

Charmaine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The stay was comfortable. Will be coming back to hotel again soon.
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 18. Nov. 2023
Hello Charmaine,We are pleased to hear that you had a comfortable stay at our hotel. We look forward to welcoming you back soon for another wonderful experience.

6/10 – Okay

Kevin

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Good location
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 1. Nov. 2023
Hello Kevin, Thank you for your feedback! We appreciate that you found our hotel's location to be convenient. Your satisfaction is important to us and we hope you had an enjoyable stay.

10/10 – Hervorragend

Tina, North Las Vegas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 21. Okt. 2023
Hello Tina,Thank you for your feedback! We're thrilled to hear that you had a fantastic experience at our hotel. We look forward to welcoming you back soon.

8/10 – Gut

Michael, Meridian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 20. Okt. 2023
Hello Michael,Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a good experience with us. We hope to welcome you back soon!

6/10 – Okay

Pedro

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 20. Okt. 2023
Hello Pedro,Thank you so much for the amazing review! We're delighted to hear that you had such a fantastic experience with us. We can't wait to welcome you back in the future for another exceptional stay.

10/10 – Hervorragend

Ayesha

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My children enjoyed the stay and it served us well as we were in the area for a specific event. Staff was very nice and breakfast was delicious.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 19. Okt. 2023
Hello Ayesha,Thank you for your kind words. We're glad to hear that your children had a great time and that our staff provided excellent service. We hope to welcome you back soon for another enjoyable stay!

10/10 – Hervorragend

Bill, Everett

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 18. Okt. 2023
Hello Bill,Thank you so much for your positive review! We're thrilled that you enjoyed your stay with us. We hope to welcome you back soon!

6/10 – Okay

Dennis

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 30. Okt. 2023
Hello Dennis,We're sorry to hear that your experience fell short of expectations. We value your feedback and will share it with our team for further review. If there's anything specific you would like us to address, please feel free to reach out to our management directly. We appreciate your understanding and hope to have the chance to improve your next stay.

10/10 – Hervorragend

Larry, Tucson

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 29. Okt. 2023
Hello Larry,Thank you for your 5-star rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

6/10 – Okay

Jenna

Verbesserungswürdig: Personal & Service
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Manager am 10. Okt. 2023
Hello Jenna, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 – Okay

Amy

Gut: Personal & Service
Verbesserungswürdig: Ausstattung
The facility looks okay from the outside, although the neighborhood is pretty rough. The room was dated but appeared clean, but there were two cockroaches in the bathroom and one in my shoe the next morning.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 7. Okt. 2023
Hello Amy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 – Okay

katie

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
This hotel was fine. The pool and hot tub were too dirty to use and the breakfast was blah. Cereal looked like it had been there for months… and the coffee was gritty. Room was clean enough.
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 6. Okt. 2023
Hello katie, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

8/10 – Gut

Kristie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ok
Bathrooms a little small Hot tub only big enough for 2 people
Aufenthalt von 2 Nächten im September 2023
Antwort von Manager am 23. Sept. 2023
Hello Kristie,We appreciate your rating of our hotel and the feedback you have shared pertaining to our tub. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 – Schlecht

Patricia

Mit Haustieren gereist, Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast: was limited and the eggs and sausage links were cold, there was no toaster and no bread, no fruit. Room: There was No microwave in the room. The brewed coffee was terrible and too bitter. And the toilet in our room sounded like a jet plane taking off when flushing, and not only in our room, also in room near us - we could hear it through the walls at 2am in the morning.-When making the reservation, the hotel stated said only $25 dollars for our 1- Pet, per full stay and no mention of this on website for this hotel location not the $35 per day/night.
Aufenthalt von 2 Nächten im September 2023
Antwort von Manager am 13. Sept. 2023
Hello Patricia, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.,

4/10 – Schlecht

Sheryl

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
We were there for 5 days and only asked for houskeeping on day 4 due to needing towels and the bathtub wasnt draining well. No service don except to unclog the bathtub drain. No cleaning whatsoever and they.didmt remove the towels or provide new ones until we complained!
Aufenthalt von 4 Nächten im August 2023
Antwort von Manager am 30. Aug. 2023
Hello Sheryl, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 – Gut

Kris

Geschäftlich gereist
Gut: Sauberkeit
This is a basic hotel with limited breakfast options.
Antwort von dino dullbson am 16. Aug. 2023
We serve breakfast as per Choice hotels requirement,all other necessasity or dieter restriction shall be informed at point of checking in.

8/10 – Gut

Wayne

Aufenthalt von 2 Nächten im August 2023
Antwort von Manager am 29. Aug. 2023
Hello Wayne,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 – Hervorragend

William

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Excellent!
Very nice. Clean. Stayed two nights. Our only hiccup was we failed to see the sign on the front desk counter that read housekeeping upon request. Also, our room was missing the door tag to request housekeeping. Front desk was very accomodating in getting us more towels.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Manager am 30. Juli 2023
Hello William,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our housekeeping and your insights regarding our towels. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 – Okay

Barbara

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Very expensive room with very limited parking available.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von dino dullbson am 27. Juli 2023
We are destination location only busy during summer , consider advance purchase in future for better rates

8/10 – Gut

Matthew

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Juli 2023
Antwort von dino dullbson am 27. Juli 2023
Thanks for rating 4 star

4/10 – Schlecht

Madison

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Management was not helpful and sucked the entire time. Rooms were okay. Could definitely be better. Free breakfast if you only count three things.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Manager am 26. Juli 2023
Hello Madison, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

8/10 – Gut

Donna

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Manager am 27. Juli 2023
Hello Donna,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 – Gut

Danny

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was very helpful
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Manager am 24. Juli 2023
Hello Danny,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.