I was very disappointed of my stay.
After a longer night out I came back to the hotel at three at night. The back entrance to the hotel was closed. Ok. I drove to the front entrance and it was closed, too. My desperate attempts of ringing were not answered. I parked the car on the grass in front of the door. I found a fence which was obviously broken before due to similar reasons giving me access to the grounds. Arrived at the door I rang and nobody would open. After a few minutes I pulled the door strongly which opened the magnetic lock. I say to Novotel: Thanks for your great security system and for your attention.
I was even more disappointed at breakfast. At 9 am. most tables were clottered with dishes from guests who had already finished their meal. The buffet looked very messy and the staff did not seem to care about the bread and the cutlery which lay on the floor.
In a youth hostel, this might be normal, in a Novotel, sorry, but, for the money your request simply poor and disappointing!