Thank you for your great review!

Thank you for your great review!

Thank you for your glowing review and for choosing to stay with us! We're thrilled to hear that you love our hotel and find it beautiful. Providing a friendly and welcoming atmosphere for our guests is always our top priority, so we're glad to know that you had a positive experience with our staff.We understand that pricing is an important factor for our guests, and we appreciate your feedback on this matter. Rest assured, we regularly review our pricing to ensure that it remains competitive while still reflecting the value and quality of our accommodations and services.We hope to have the opportunity to welcome you back in the future! If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to hosting you again soon!

Thank you for your great review!

Thank you for your great review!

Thank you for your great review!

Thank you for your 5 star review!

Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our waterfront location and found our hotel well-kept with excellent facilities. It's wonderful to know that your room was clean and comfortable, as guest comfort is our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our beautiful location right on Lake Erie and that you found our hotel to be beautiful as well. It's wonderful to know that our staff made a positive impression with their friendliness and that you appreciated the cleanliness of our rooms. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Thank you for your great review!

Thank you for your great review!

Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the amazing view of the Bicentennial Tower and the Presque Isle Bay from our property. It's fantastic to know that our location provided you with convenient access to a variety of dining options in the area.We strive to offer our guests both comfort and convenience, and we're delighted that we could meet your expectations in this regard. Should your travels bring you back to the area, we would love the opportunity to welcome you again for another memorable stay. Thank you for choosing us!

I'm truly sorry to hear about your disappointing experience with our restaurant's reservation policy. Please accept our sincerest apologies for any frustration or inconvenience this may have caused. It's important to us that all our guests feel valued and receive the excellent service they deserve, regardless of the occasion or pricing.Your feedback is extremely valuable, and we will certainly review our reservation policies to ensure that they align with our commitment to providing exceptional service to all our guests. We understand your disappointment, and we hope you will consider giving us another chance to exceed your expectations in the future.If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

Thank you for your 5 star review

hank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you appreciated our hotel's great location near the water and its accessibility to various attractions. Your safety and comfort are of paramount importance to us, and we're pleased to know that you felt safe in our community.We appreciate your suggestions for improvement, including the need for a walkway between the building and the rooftop garage parking, as well as expanding the eating area on the eighth floor to create a more open and spacious environment. Your input regarding the addition of a shop on the main floor is duly noted, and we will explore opportunities to enhance our amenities to better serve our guests.Furthermore, your idea of featuring local events and fostering partnerships with the community for conferences and training purposes is excellent, and we will certainly look into implementing such initiatives to enrich the guest experience.Regarding your suggestions for room service, additional menu items will be considered to cater to diverse preferences and dietary needs.We value your creativity and enthusiasm for enhancing our hotel experience, including your suggestions for promoting boat-related activities and inviting boaters and enforcement units to stay with us. We will explore ways to incorporate these ideas into our offerings to provide our guests with memorable experiences.Your feedback is invaluable as we continuously strive to enhance our services and facilities. We look forward to welcoming you back in the future and exceeding your expectations.

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the ongoing construction and the temporary closure of our restaurant. We understand the importance of clear communication regarding room service and regret any confusion you experienced. It's disappointing to hear that we were unable to accommodate your preferred room type, and we apologize for any inconvenience caused by this oversight. Your comments have been duly noted, and we will use them to address and improve our services. We appreciate your recommendation and will strive to enhance our guest experience moving forward. We hope for the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience fell short of your expectations during your stay with us. We strive to provide exceptional service and amenities to all of our guests, and we regret that we were unable to meet your needs on this occasion.Your comments regarding the challenges with finding food and the overall value of your stay have been duly noted. We understand the importance of offering a seamless and enjoyable experience for our guests, and we apologize for any inconvenience you may have experienced in this regard.We're delighted to hear that your check-in experience was positive and that our staff members were able to make a positive impression on you. We'll be sure to pass along your kind words to them.Please know that your feedback is incredibly valuable to us, and we will use it to make improvements and ensure that future guests have a more enjoyable stay. We appreciate your honesty and hope that you will consider giving us another opportunity to exceed your expectations in the future. If you would like to discuss your experience further, please don't hesitate to reach out to our management team. Thank you again for your feedback, and we hope to welcome you back soon.

Thank you for your great review!

We sincerely apologize for the inconvenience you experienced during your stay. We understand that unexpected construction can disrupt the guest experience, and we regret that this information was not communicated to you prior to your arrival. Please know that we take guest feedback seriously, and we will investigate this matter further to ensure better transparency in the future. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to regain your trust on a future visit. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.

We're thrilled to hear that you enjoyed the beautiful view and ambiance of our hotel! Providing a high-class experience is what we strive for, and we're delighted that you felt that way during your stay. Thank you for choosing our hotel, and we hope to welcome you back for another luxurious experience in the future!

Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our staff to be friendly and welcoming, and that you enjoyed your room and the cleanliness of our hotel and grounds.We strive to provide a comfortable and hassle-free experience for all our guests, and we are thrilled to hear that you found parking to be convenient.We are looking forward to welcoming you back on your next visit to town. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

Thank you for your review!

Thank you for sharing your feedback about your recent stay with us. We appreciate your understanding during our remodeling process. We understand that the limited lobby space, absence of a restaurant, and bar may have impacted your experience, and we apologize for any inconvenience caused.We are working diligently to improve our facilities to better serve our guests in the future. We hope to have the opportunity to welcome you back once our renovations are complete, so you can experience the enhancements firsthand.If there is anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.

We sincerely apologize for the inconvenience and disappointment you experienced during your stay. It's regrettable that our dining area was unavailable and that you were not informed about the construction prior to your reservation. We understand how disruptive the noise must have been, and we apologize for the disturbance caused to your rest. Your feedback regarding the lack of communication and the inconvenience caused by the construction noise has been duly noted. We strive to provide a comfortable and enjoyable experience for all our guests, and it's clear we fell short during your visit. Please be assured that your concerns will be addressed with our team to prevent similar issues in the future. We understand your request for compensation and will review your case promptly. We appreciate your understanding and hope to have the opportunity to regain your trust on a future visit.

Thank you for your great review!

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the ongoing renovations and the closure of our restaurant and bar. We understand your disappointment regarding the cleanliness of the windows and heating unit in your room, as well as the condition of the shower floor. Your concerns have been noted, and we will address these issues promptly to ensure a more pleasant experience for our guests in the future. Additionally, we apologize for any frustration caused by the parking situation. We will review our policies to ensure transparency and fairness for all guests. We appreciate your honest feedback and hope for the opportunity to exceed your expectations on a future visit.

Thank you so much for sharing your experience! We're thrilled to hear that you loved the room and enjoyed the great view. It's fantastic to know that our amenities met your expectations and that you found the shower roomy. We appreciate your feedback and hope to welcome you back again soon!

Thank you for sharing your experience with us, and we appreciate your honest feedback. We're pleased to hear that you found the room to be excellent; however, we sincerely apologize for the inconvenience you faced during the check-in process.It is disheartening to learn that there was a mix-up with your booked double queen room and the initial assignment to a king room. We understand the frustration and inconvenience this caused, especially after a long drive and with early plans for your child's athletic competition.We sincerely apologize for any rise in your blood pressure due to the situation. Rest assured, we take your concerns seriously, and we will be reviewing our procedures to ensure this does not happen in the future. Your feedback is valuable in helping us improve our services.We're glad to hear that the front desk was able to rectify the situation and provide you with the double queen room you had originally booked. However, we recognize that the inconvenience should not have occurred in the first place, and we appreciate your understanding.We hope that despite this initial hiccup, the rest of your stay was enjoyable. If you have any further concerns or if there's anything else we can do to make it right, please do not hesitate to contact us directly. We would appreciate another opportunity to serve you and provide the seamless experience you deserve.Thank you for your understanding and for choosing our hotel.

Thank you for your review!

Thank you for taking the time to share your feedback with us. We're delighted to hear that this was your second visit to our hotel and that you enjoyed the beautiful lake view, renovated property, comfortable bed, and the lovely shower. We appreciate your kind words about our attentive and friendly staff, with a special mention to Stephanie – we'll be sure to pass on your appreciation to her.However, we sincerely apologize for the inconvenience caused by the noise coming from the bathroom vent. We understand how crucial a good night's sleep is, and we regret that this issue disrupted your rest. Please know that we take your feedback seriously, and we will investigate the matter to address and resolve the noise problem promptly.We truly value your loyalty and hope that this isolated incident will not deter you from choosing our hotel for your future stays. If you plan to visit again, please do not hesitate to reach out to our front desk, and we will do our best to ensure a seamless and comfortable experience for you.Once again, thank you for your valuable feedback, and we look forward to the opportunity to welcome you back for an even more enjoyable stay.

Thank you for your review!

Thank you for your review!

Thank you for sharing your feedback with us. We genuinely appreciate your perspective, and we apologize for any disappointment you experienced during your stay.We understand your concern regarding the absence of a lobby, bar, and restaurant. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations in this regard. We will review your feedback to assess opportunities for improvement and to better communicate the available amenities to our guests.We also appreciate your feedback about the pool and gym. While we strive to provide a variety of facilities for our guests, we understand that preferences may vary. We will take your comments into consideration as we continue to enhance our offerings.Your feedback is valuable, and we hope to have the opportunity to better meet your expectations in the future. If there are specific amenities or services you would like to see in our property, please feel free to share them with us.Thank you for choosing our hotel, and we look forward to the possibility of welcoming you back for a more satisfying experience.

Thank you for taking the time to share your experience with us. We appreciate your understanding and positive attitude despite the ongoing refurbishment and the temporary closure of our restaurant.We are delighted to hear that you enjoyed the room upgrade to a lake view and the newly refurbished room. It's wonderful to know that you had a fabulous stay despite the inconvenience of the restaurant closure. Your flexibility and willingness to explore nearby options, such as walking via the sky bridge to the Marriott for supper, are truly appreciated.Your feedback is encouraging, and it motivates our team to continue providing excellent service during our renovation period. We apologize for any inconvenience caused and look forward to welcoming you back in the future when our enhancements are complete. If there's anything specific you loved about your stay or any additional comments you'd like to share, please feel free to let us know.Thank you for choosing the Sheraton, and we hope to have the pleasure of hosting you again soon.

Thank you for your feedback!

Thank you for your review!

Thanks for the FIVE STAR review! We appreciate you!

Thank you for your review!

Thanks for your recent stay and feedback. We appreciate your business

We appreciate your business!

Thanks for the great review!

Thanks for the perfect 10! We appreciate you!

We appreciate your business!

Thanks for the FIVE STAR review!

Thanks for the positive review! We appreciate you!

Thanks for the FIVE STAR review!

Thanks for your recent visit and review! We appreciate your business!