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Bewertungen von Holiday Inn Erie, an IHG Hotel

3 out of 5
Holiday Inn Erie, an IHG Hotel
2260 DOWNS DRIVE, Erie, PA

Bewertungen

9,2

Wunderbar

454 von insgesamt 635 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
127 von insgesamt 635 Gästebewertungen haben eine Bewertung von 8 - Gut" "
24 von insgesamt 635 Gästebewertungen haben eine Bewertung von 6 - Okay" "
16 von insgesamt 635 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
14 von insgesamt 635 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

9,4/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Corina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Alyssa Scheppner, Assistant General Manager am 20. Juni 2022
Dear Corina, Thank you for taking the time to share your feedback from your recent stay with us at the Holiday Inn Erie. I am glad to hear you enjoyed your stay!

10/10 – Hervorragend

Emilio

Aufenthalt von 1 Nacht im November 2021

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is very nice and clean. In a very congested commercial area. Roads are in horrible shape around the Property
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Maria

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was comfortable and very nicely appointed. The staff should mention that WiFi is through "Rewards" and not "Eriehi". I mentioned this to front desk staff several times but was not able to get this resolved. I was unable to prepare for my business meeting as a result of this. Thank you.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

JEANNIE, Curwensville

Verbesserungswürdig: Personal & Service
They charged me twice and I have been fighting with them to take the 2nd charge off. It’s been over a month. Expedia charged me first. Then the actual hotel charged me again. So will not ever stay here again!!
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Conveniently located right off of interstate 90. Lots of restaurants and activities. Close to wine trail. Food on site along with a bar. Will stay here again.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Karen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Karen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The proximity to the highway makes this a great place for anyone on a road trip.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a good holiday inn experience. Quick check in. Clean room. Quiet room.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Dorisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I didn't get to use the pool, but the people were very nice.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Sivajanan

Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Joan

Aufenthalt von 7 Nächten im Oktober 2023

2/10 – Ungenügend

Ian

Mit dem Partner gereist
Gut: Sauberkeit
Good place, but they charged me (x) dollars upon arrival after I already paid (x) for the room saying that I’ll get it refunded after checkout and I never got my money back so they basically scammed me. Will not be returning ever again.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Karen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is close to the highway but not close enough that you hear road noise. The property is kept clean and is fairly new. There are many dining options close by
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Deborah

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice place. Great breakfast!
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Christina M

Mit dem Partner gereist
Very clean
Aufenthalt von 1 Nacht im April 2024
Antwort von Alyssa Scheppner, General Manger am 27. Apr. 2024
Dear Christina M,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

2/10 – Ungenügend

Nicole

Expedia!!! You need to refund me. When I got there after driving 7 hours they said you over booked rooms! I paid months ago. Unacceptable
Aufenthalt von 1 Nacht im April 2024
Antwort von Alyssa Scheppner, General Manger am 27. Apr. 2024
Dear Nicole,Thank you for staying with us at the Holiday Inn Erie. I sincerely apologize for the issue with your room. I am glad we were able to accommodate you in a different room type. We hope you'll give us another chance, should your travels bring you back to the Erie area.

10/10 – Hervorragend

George

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for a stop over. Stayed her a few times. Never disappointed.
Aufenthalt von 1 Nacht im April 2024
Antwort von Alyssa Scheppner, General Manger am 27. Apr. 2024
Dear George,Thank you for staying with us at the Holiday Inn Erie. I am glad to hear we are your go to stopping place. We can't wait to see you again soon!

10/10 – Hervorragend

ciera

Gut: Sauberkeit und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im April 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear ciera,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

10/10 – Hervorragend

RANDALL

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear RANDALL,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

10/10 – Hervorragend

Shelby

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy and efficient!
Aufenthalt von 1 Nacht im April 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear Shelby,Thank Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review! I am elated to hear your trip could be easy and efficient! We hope to see you again soon.

10/10 – Hervorragend

Ken

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear Ken,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

6/10 – Okay

Lewis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear Lewis,Thank you for staying with us at the Holiday Inn Erie. We hope you'll give us another chance to impress you in the future!

10/10 – Hervorragend

Jon

Aufenthalt von 4 Nächten im März 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear Jon,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

8/10 – Gut

Mary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that they had a very nice breakfast and dinner there.
Aufenthalt von 2 Nächten im April 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear Mary,Thank you for staying with us at the Holiday Inn Erie. It is wonderful to hear our restaurant, Toast to Toast, could be a highlight of your visit. We hope to see you again, should your travels bring you back to the Erie area.

10/10 – Hervorragend

CYRIL C

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear CYRIL C,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

10/10 – Hervorragend

Karen

Aufenthalt von 1 Nacht im April 2024
Antwort von Alyssa Scheppner, General Manger am 27. Apr. 2024
Dear Karen,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

10/10 – Hervorragend

John

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First rate property. Check in was quick and efficient as the hotel had the checkin material prepared. The staff were very professional and helpful. Breakfast was higher quality than typical.
Aufenthalt von 1 Nacht im April 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear John,Thank you for staying with us at the Holiday Inn Erie. I am glad to hear our staff were professional and helpful and that you found our breakfast to be high quality! We hope to see you again soon!

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good clean hotel. Very friendly and helpful staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear John,Thank you for staying with us at the Holiday Inn Erie. I am elated to hear you found or staff friendly and helpful and our hotel clean. We hope to see you again soon!

10/10 – Hervorragend

Antionette

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly and cooperative staff...
Aufenthalt von 3 Nächten im März 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear Antionette,Thank you for staying with us at the Holiday Inn Erie! I am glad to hear our friendly staff could be a highlight of your visit. We hope to see you again, should your travels bring you back to the Erie area.

8/10 – Gut

Angelique

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is newer clean and quiet. The location is close to the highway, alot of food options and entertainment.
Aufenthalt von 2 Nächten im März 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear Angelique,Thank you for choosing the Holiday Inn Erie! It is wonderful to ear you found your stay clean and quiet and that our location could add to that. We hope to see you again soon!

10/10 – Hervorragend

Gretchen

Very nice
Aufenthalt von 1 Nacht im März 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear Gretchen,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

2/10 – Ungenügend

Sabrina

Geschäftlich gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Room door key didn’t work everytime I left i had to go back down to the lobby each time No clean towels Linen not cleaned
Aufenthalt von 5 Nächten im März 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear Sabrina,Thank you for staying with us at the Holiday Inn Erie. I apologize for the inconveniences you faced during your stay. As you can see from or other reviews, this is not the norm. We hope you'll give us another chance to impress you in the future.

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
While I only stayed here as an overnight stop on my way south, the hotel is in a great location near I-90 and a good number of places to grab a bite or fuel up. While you're not on the water or next to Presque Isle, you are near the Millcreek Mall complex. The hotel itself was clean and quiet, but I don't remember there being a complimentary breakfast.
Aufenthalt von 1 Nacht im März 2024
Antwort von Alyssa Scheppner, Assistant General Manager am 25. März 2024
Dear Steven,Thank you for staying with us at the Holiday Inn Erie. I am glad to hear our location was perfect while you were passing through Erie and that everything was clean and quiet. While we do not have a complimentary breakfast, we do have a full service restaurant, Toast to Toast, that is fully made-to-order. We hope to see you again, should your travels bring you back to the Erie area.

10/10 – Hervorragend

STACY

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good place
Aufenthalt von 1 Nacht im März 2024
Antwort von Alyssa Scheppner am 25. März 2024
Dear STACY,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review! We hope to see you again soon!

10/10 – Hervorragend

Angelika

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very friendly. Rooms were clean and updated.
Aufenthalt von 1 Nacht im März 2024
Antwort von Alyssa Scheppner am 25. März 2024
Dear Angelika,Thank you for staying with us at the Holiday Inn Erie! I am elated to hear you found our staff friendly and our rooms clean! We hope to see you again, should your travels bring you back to the Erie area.

10/10 – Hervorragend

Heather

Gut: Personal & Service und Zustand der Unterkunft
Excellent stay! Very nice staff and accommodating!
Aufenthalt von 2 Nächten im März 2024
Antwort von Alyssa Scheppner am 25. März 2024
Dear Heather,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review. I am elated to hear you found our staff nice and accommodating! We hope to see you again soon.

10/10 – Hervorragend

Jenn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was beautiful and clean! Lovely place to stay!
Aufenthalt von 1 Nacht im März 2024
Antwort von Alyssa Scheppner am 25. März 2024
Dear Jenn,Thank you for staying with us at the Holiday Inn Erie. Thank you for the wonderful comments regarding the cleanliness and beauty of our property. We hope to see you again, should your travels bring you back to the Erie area.

8/10 – Gut

Alan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was clean and staff was courteous and helpful. I stayed in a room at the far end of the hall on the first floor. Noise from the freeway was noticeable and trucks parked in the lot left their motors running which caused fumes to be drawn into the room by the HVAC unit. Ugh. Also, water pressure in the shower was weak.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Alyssa Scheppner am 25. März 2024
Dean Alan,Thank you for staying with us at the Holiday Inn Erie and for providing your feedback from your recent stay. I have passed your comments along to our team to alleviate the issues you highlighted. We hope you'll give us another chance, should your travels bring you back to the Erie area.

10/10 – Hervorragend

Debra

Aufenthalt von 1 Nacht im März 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear Debra,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

10/10 – Hervorragend

Charles

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im März 2024
Antwort von Alyssa Scheppner am 11. März 2024
Dear Charles,Thank you for staying with us at the Holiday Inn Erie and for the great 5/5 review! We hope to see you again soon!

8/10 – Gut

Barry

Aufenthalt von 1 Nacht im März 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear Barry,Thank you for staying with us at the Holiday Inn Erie. We hope to see you again soon!

10/10 – Hervorragend

Kimberly

Aufenthalt von 1 Nacht im März 2024
Antwort von Alyssa Scheppner, General Manager am 19. Apr. 2024
Dear Kimberly,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!

2/10 – Ungenügend

nouman

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great property. No air conditioner at night. Called in the middle of the night. Changed the room at 2 am. Called the front desk to tell him the room Was still without air and very hot. We were told that in winter there is no AC. The front desk lady was very nice. Paid for breakfast. Nothing was left at 9:30 on Sunday. No fruit no turkey. Asked for no bacon but got the egg with bacon after waiting for 30 minutes. Potatoes were overcooked. Taste like burnt. It was a special trip but ruined. Couldn't sleep at night. They extended us in the morning but we have to leave. Waiting for someone to contact
Aufenthalt von 1 Nacht im März 2024
Antwort von Alyssa Scheppner, AGM am 7. März 2024
Dear nouman,Thank you for staying with us at the Holiday Inn Erie. I do apologize for the inconveniences you faced while staying with us. We will use your comments as a learning tool to always be striving to improve. We hope you'll give us another chance, should your travels bring you back to the Erie area.

10/10 – Hervorragend

Kimberly

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pet friendly 5 stars! For us traveling with a new puppy 🐶 being on the first floor and near the door closest to the grass area was amazing! Reasonable pet fee and great hotel!
Aufenthalt von 2 Nächten im März 2024
Antwort von Alyssa Scheppner am 11. März 2024
Dear Kimberly,Thank you for the staying with us at the Holiday Inn Erie! I am elated to hear you and your furry friend were comfortable with us. We hope to see you again soon!

8/10 – Gut

Joy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alyssa Scheppner am 11. März 2024
Dear Joy,Thank you for staying with us at the Holiday Inn Erie and for the great review! We hope to see you again soon!

10/10 – Hervorragend

Shawn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was very clean and the staff were very friendly. Room was just as described.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Alyssa Scheppner, Assistant General Manager am 24. Feb. 2024
Dear Shawn,Thank you for staying with us at the Holiday Inn Erie. I am elated to hear you found our hotel clean and staff friendly! We hope to see you again, should your travels bring you back to the Erie area.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alyssa Scheppner, Assistant General Manager am 22. Feb. 2024
Thank you for staying with us at the Holiday Inn Erie and for the 10/10 review!

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walk in shower was wonderful and comfortable sitting chair with ottoman as well.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Alyssa Scheppner am 11. März 2024
Dear James,Thank you for staying with us at the Holiday Inn Erie! I am elated to hear our rooms and amenities were comfortable for you. We hope yo see you again soon!

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
We ran out of toilet paper, tissues, towels. The pool wasn’t very clean, and it was very slippery around the pool making my kids slip and fall multiple times. We got locked out of our room because our keys stoped working and the fire alarm went off at 6:30 in the morning. Overall it wasn’t a good experience.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Alyssa Scheppner, Assistant General Manager am 22. Feb. 2024
Thank you for staying with us at the Holiday Inn Erie and for sharing your feedback with us. As you can tell by other reviews, the stay you had is not our norm. I will be using your feedback as a training measure to make sure things such as these do not happen in the future. We hope you'll give us another chance to impress, should your travels bring you back to the Erie area.