Clearly understaffed and poorly managed. When we got there (after check in time) our room was not ready. But staff was not communicating this with each other, clearly, because we were sent to the room that wasn't ready. Going back to front desk, he sent me back to that room, saying "ready in 10 min" but the cleaning ladies were saying "it's too much, it won't be ready!" So we went back and got sent to ANOTHER room which was not ready. Finally after 45 min we got a different room that was ready, but there was no shampoo. Guy at front desk said they ran out. A hotel - out of shampoo!!! And the soap we had was CHEAP - barely made suds at all, used over half a bar just to clean myself.