Misleading and really sad that the hotel which is in prime location, is just pathetically being allowed into ruin.
Booked a family room for my colleague as a 30th birthday gift. imagine my dismay. The hotel did not have a family room available, as they are apparently being refurbished.
pax was given a standard room with a COT for the 4 year old child!
it does not end there... the aircons in the room were also not working. Saturday 22 Feb - the weather recorded at over 31 degrees celcius, with no aircon.
the saddest part is that absolutely no service recovery was done.
i will NEVER send anybody to this hotel again. EVER!
What was supposed to have been a lovely 30th birthday celebration, was marred by the hotels dissinterest.