Außenbereich

Bewertungen von Sheraton Duluth Hotel

3.5 out of 5
Sheraton Duluth Hotel
301 E Superior St, Duluth, MN

Bewertungen

8,4

Sehr gut

356 von insgesamt 746 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
223 von insgesamt 746 Gästebewertungen haben eine Bewertung von 8 - Gut" "
95 von insgesamt 746 Gästebewertungen haben eine Bewertung von 6 - Okay" "
42 von insgesamt 746 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
30 von insgesamt 746 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,2/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Paul

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hot water was not plentiful. Got maybe 1 minute of sort of hot water before it turned lukewarm at best. Parking garage is also a bit of a toilet. Breakfast was great though and I slept well.
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Jacqueline

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My room was nice but you could hear everything due to the large space between the door & floor. Plus there were kids running up & down the halls & constant door slamming until midnight then started up again at 6:30 am
Aufenthalt von 1 Nacht im April 2024
Antwort von Management Team am 29. Apr. 2024
We're so sorry to hear that your stay was disrupted by noise from other guests. It's our hope that all our guests have a peaceful, relaxing experience, and we apologize for falling short in that regard. We hope you enjoyed your time in Duluth in spite of this, and that we'll see you again for your next trip to the area.

8/10 – Gut

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
very nice
Aufenthalt von 1 Nacht im März 2024
Antwort von Management Team am 29. Apr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay. We're so glad to see that you had a great stay with us, and hope that you were able to enjoy everything Duluth has to offer. We'll share your feedback with the rest of our team so they know you appreciated the service they provided. Once again, I appreciate you taking the time to share your feedback.

10/10 – Hervorragend

Scott

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I highly recommend the Duluth Sheraton - the staff was very helpful and friendly and the hotel was very clean and well maintained. Overall outstanding place to stay while in Duluth.
Aufenthalt von 3 Nächten im April 2024
Antwort von Management Team am 29. Apr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay. We're so glad to see that you had a great stay with us, and hope that you were able to enjoy everything Duluth has to offer. We'll share your feedback with the rest of our team so they know you appreciated the service they provided. Once again, I appreciate you taking the time to share your feedback.

8/10 – Gut

Cari A.

It was fine
Aufenthalt von 1 Nacht im März 2024
Antwort von Jen am 22. Apr. 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

4/10 – Schlecht

Sen

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Beds are tiny and sirens all the time.
Aufenthalt von 2 Nächten im April 2024
Antwort von Jen am 15. Apr. 2024
Thank you for taking the time to review the hotel. We are sorry to hear you were disappointed in the size of the beds and noise. We have a variety of room options that may better fit your family on your next visit with us.

10/10 – Hervorragend

James

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Jen am 15. Apr. 2024
Thank you for reviewing our hotel. We are happy to see you enjoyed your stay.

6/10 – Okay

Amber

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was lovely, beds comfortable, clean, nice lobby and restaurant. Staff was wonderful. Pool and hottub were average. Only reason for 3 stars is because we were awoken at 7am to a jackhammer banging constantly from across the street. Shook our beds and woke everyone up.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jen am 15. Apr. 2024
Thank you for your feedback. We apologize your stay was interrupted by the neighboring construction. Our goal is provide a peaceful stay while our guests are here and apologize your stay was impacted by the noise.

10/10 – Hervorragend

Rachel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very friendly and accommodating! Beautiful room! Enjoyable stay!
Aufenthalt von 1 Nacht im März 2024
Antwort von Jen am 15. Apr. 2024
Thank you for your feedback. We are pleased you enjoyed your stay and hope you visit us again on your next trip to Duluth!

10/10 – Hervorragend

Brooklyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel. Clean facility and friendly staff
Aufenthalt von 1 Nacht im März 2024
Antwort von Management Team am 31. März 2024
Thank you so much for taking the time to leave us feedback about your recent stay. We're so glad to hear that you enjoyed your time with us. We'll pass your feedback on to the rest of our team so they know you appreciated the great service they were able to provide. We hope to see you again the next time you're in Duluth!

10/10 – Hervorragend

Sarah, Mound

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hot tub bleached our swim suits. All other areas of service, cleanliness and staff were superior.
Aufenthalt von 1 Nacht im März 2024
Antwort von Management Team am 31. März 2024
We're so sorry to hear about the damage to your swimsuits after your time in the hot tub. We have passed this feedback on to our Maintenance team, and will take every precaution to prevent a similar issue from happening in the future. We're glad that you enjoyed your stay in spite of this, and hope to welcome you back the next time you're in Duluth

10/10 – Hervorragend

Jess

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Jen am 15. Apr. 2024
Thank you for your feedback. We are pleased you enjoyed your stay and hope you visit us again on your next trip to Duluth!

8/10 – Gut

Ashley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was great and amazing views of lake superior.
Aufenthalt von 1 Nacht im März 2024
Antwort von Management Team am 17. März 2024
We're so glad to hear that you enjoyed your stay and the view! We hope to see you again the next time you're in Duluth

6/10 – Okay

Sarah, Mound

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Ted

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Parking and access was so far away that I thought my partner was having a stroke. Checkin was great by phone, but I was given no instructions on how to enter the building.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management Team am 25. Feb. 2024
We're glad to hear that your stay was great overall, but we're very sorry that you had trouble with the parking. Please know that our team is standing by 24-7 to assist you and answer any questions you may have! We hope to see you again the next time you're in Duluth.

10/10 – Hervorragend

Doug

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Checkin was easy and quick.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Larrie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Kelly

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is hooked to the Hospital that our Mother was in, and we had access to her at all times. Staff was great and helpful.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 14. Feb. 2024
We are happy to hear your stay with us went well and that you were close by to loved ones when needed. We will pass along your compliments to our team!

10/10 – Hervorragend

Paula

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very comfortable
I really enjoyed the comfort of the bed...room in the shower...gels and shampoo...big towels...night light in bathroom. Need more coffee though. I went to front desk and they had it right there. Most places have to go looking for it. Will return to this location.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 12. Feb. 2024
We are so glad you enjoyed your stay! Please visit us again on your next trip to Duluth!

10/10 – Hervorragend

F., Minneapolis

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent property.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 12. Feb. 2024
We are happy to see you enjoyed your stay!

10/10 – Hervorragend

Diane

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management Team am 11. Feb. 2024
Thank you so much for taking the time to leave feedback about your recent stay! We're so glad to see you enjoyed your time with us, and hope to welcome you back the next time you're in Duluth.

10/10 – Hervorragend

Marnie

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jen am 15. Apr. 2024
Thank you for your feedback. We are pleased you enjoyed your stay and hope you visit us again on your next trip to Duluth!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 9. Jan. 2024
Thank you for taking the time to leave feedback about your recent stay! We're so glad you enjoyed your time with us, and hope to welcome you back soon.

4/10 – Schlecht

Lianne

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Mostly very nice, beds clean, a bit on the too firm side. We had been at the hospital since Dec 22 and decided to get a room because it connected to the hospital. I booked with Expedia then discovered that booking with hotel/hospital we would have been charged less, $200 less, this was a huge difference and not very helpful front desk. This upset me, we already did not want to spend Christmas at the hospital. Even if the hotel could not have changed the price I would have been willing to contact Expedia, I’ve always had luck in the past if I needed to change an error with booking. The front desk told me she would not help even if Expedia was willing to cancel my booking that took place about 1 hour before I walked over to the hotel.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management Team am 31. Dez. 2023
We're very sorry to hear that you had difficulty making a modification to your reservation! Our front desk team is unable to make changes to Expedia reservations, but we still should have provided you with any assistance you might have needed. If there are any additional details you'd like to share to help us correct this lapse in our training, please don't hesitate to reach out.

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management Team am 28. Dez. 2023
Thank you so much for taking the time to leave feedback about your recent stay. We love to hear from our guests! Your feedback will be shared with the rest of the team so they know you appreciated the great service they were able to provide. We hope to welcome you again in the future!

2/10 – Ungenügend

Briana

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Management am 9. Jan. 2024
We're sorry to see that your stay was less than ideal! If there are any additional details you'd like to provide to help us continue to improve our service, please don't hesitate to reach out.

8/10 – Gut

Kevin

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
I thought the hotel was excellent, but when we checked in I found out the pool was closed due to a remodeling project. This was posted on their website but since I booked with Expedia I wasn’t aware of this and the hotel managers’ hands were tied since I booked the stay through a third party. I will never go through Expedia again!!!!
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

joseph

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Management am 9. Jan. 2024
We're so glad to see that you enjoyed your stay with us! Thank you for taking the time to leave feedback. We hope to see you again soon!

8/10 – Gut

Kayann

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im November 2023

10/10 – Hervorragend

BOA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place, just had the bad luck of running into the one receptionist that acted as he was doing us a favor by checking us in, his attitude was unbearable, too bad because everyone else was really nice and pleasant.
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Alazar

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The staff was not helpful a lot and also the parking is kind of complicated but the view from the hotel was amazing
Aufenthalt von 1 Nacht im August 2023
Antwort von Management Team am 26. Nov. 2023
We're so sorry to hear that your stay was not what you were expecting. We will use this as a teaching opportunity to remind our team to put the guests' needs first. Please don't hesitate to reach out if you have any details you'd like to share that might help us improve our service.

10/10 – Hervorragend

Susan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location, clean and nice
Lovely room, cozy bed with good sheets. The 2nd floor does not sound fancy, but there was an interesting view of Superior street, that was nice. Awesome cocktails at the bar. Dogs allowed for $75, (kinda steep for 1 nite). Grassy spots for doggie were over a block away. The parking was confusing with poor signage, but good it exists since the area is very busy. Other bars and food in close walking distance. Huge hospital 1 block away. Bartender was awesome.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Lisbeth

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Fine accommodation. Clean room.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Stephanie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

shelly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
They found two rooms for us to check-in early as we had a wedding to go to close to their regular check-in at 4 pm.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2023

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Nevin

Aufenthalt von 1 Nacht im August 2023

8/10 – Gut

Mary M

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Great view if you want to spend the money!
We loved the view from our room. The room was great. I found a little mold in the shower and the hot tub could use a cleaning.
Aufenthalt von 2 Nächten im August 2023

4/10 – Schlecht

Valerie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
A lot of money for a poor nights sleep.
There was a terrible sound that went on all night. Water tank? Hardly anyone there any put us right by the ice machine.
Aufenthalt von 2 Nächten im August 2023

10/10 – Hervorragend

Dalton

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Jen am 18. Aug. 2023
Thank you for choosing the Sheraton Duluth Hotel! We are glad you enjoyed your stay!

10/10 – Hervorragend

Margaret

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The rooms were very nice! Roomy, good amenities and very clean. Great place to stay!
Aufenthalt von 1 Nacht im August 2023
Antwort von Front Office Manager am 9. Aug. 2023
Thank you so much for taking the time to share your feedback. We're glad to hear that you enjoyed your stay! We hope to welcome you again the next time your travels bring you to Duluth.

10/10 – Hervorragend

Crystal, Litchfield

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Jen am 18. Aug. 2023
Thank you for choosing the Sheraton Duluth Hotel! We are glad you enjoyed your stay!

8/10 – Gut

Oscar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I came in there after leaving the hospital after my husbands surgery. When I went into the lounge he man at the desk looked at me like I was some sort of low life. Don't go there unless properly dressed and looking perfect.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Jen am 21. Juli 2023
Thank you for your feedback. I apologize for any negative feelings experienced during your stay. Please know, we welcome casualwear in our restaurant as well.We hope to welcome you back on your next visit.

4/10 – Schlecht

Steven, Mosinee

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The independent parking structure connected to the hotel is terrible! We any several other guests couldn’t get out of the ramp. The parking ticket could not be read. Calls for help to the company responsible were unanswered and the voicemail box was full. The hotel could not help. Very frustrating! Toilet backed up. Plunger delivered to the door, but no one to help. Air conditioning control didn’t work on first night. Fixed the next day. Nice hotel in a good location, but a less than pleasant experience.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Jen am 10. Juli 2023
Thank you for taking the time to review our hotel. We have followed up with the city parking ramp in an effort to make sure this issue does not happen again. We are also sorry we fell short of expectations to ensure you had a restful stay. We hope you give us an opportunity to better serve you on your next visit to Duluth.

10/10 – Hervorragend

Brent

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Jen am 7. Juli 2023
Thank you for your kind feedback! We hope to welcome you again on your next trip to Duluth!

8/10 – Gut

Carol

Aufenthalt von 2 Nächten im Mai 2023
Antwort von Jen am 18. Aug. 2023
Thank you for choosing the Sheraton Duluth Hotel!

8/10 – Gut

Sara

Gut: Sauberkeit und Zustand der Unterkunft
Everything was great. I showed up at 4:30 and my room was not ready which seems unprofessional to me. Also the housekeeping staff knocked on my door 3 times in the morning. Since I was leaving that day it seems odd to do that especially after the first time when I stated that I would be out by check out.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Jen am 7. Juli 2023
Thank you for your feedback. I am glad you enjoyed your stay, despite the setbacks with housekeeping. While we do our best to accommodate everyone's arrival, it seems we fell short with you. I hope you visit us again on your next visit to Duluth.

2/10 – Ungenügend

Stacey

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I will never promote Expedia or Sheridan Duluth MN. The cost per night with no house keeping. Bedding never changed, no clean towels, garbage never taken out, dirty room, dirty glasses, ran out of all essentials, unsafe connection from hotel to hospital, rude staff, and expensive. The only reason I chose this hotel is because it was connected to the hospital. I made a horrible choice. The skywalk is closed on weekends and holidays so I could have stayed at a different hotel for less the cost and probably had better service. Extended time waiting for staff to get off the phone to check in. Not given any information on where to park or how to get into the hotel from the parking ramp. Went into wrong entrance immediately a man standing urinating on the wall. The elevator didn’t work, all doors locked no direction as to how to get to the hotel. Ended up dragging our suitcases down the stairs to an outside exit & walked around the block. Room only cleaned once we ran out of essentials, dirty room, dirty glasses, garbage not taken out, bedding not changed stayed 5-23-23 to 5-31-23. Entire time with full garbage, no towels, ran out of toilet paper & Kleenex. Only chose property because it’s connected to the hospital but no where did anything or anyone inform us the sky walk is closed weekends and holidays. Definitely wasn’t worth the stress and expense. Will never promote Expedia or hotel.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Jen am 26. Juni 2023
Good morning Stacey. Offering a relaxing stay is something we strive for at the hotel and clearly we fell short with you. I apologize that hospital's skywalk hours and housekeeping negatively impacted your stay. I will follow up with our housekeeping team to make sure this was an isolated incident. I will also follow up with the front desk team to make sure accurate information is relayed. I hope you give us an opportunity to better serve you on your next visit to Duluth