Our stay at Clayton Dublin Airport was very much a mixed bag. Welcome at the hotel was good reflecting a 4 star hotel. The Covid measurements were good but guest adherence was poor. Room was very comfortable, well equiped and met our needs as 2 adults and 1 child. Breakfast was a negative experience. Queue to enter breakfast spanned 30 metres through the hotel right into the lobby and reception area. We waited 30 minutes before being guided to a table. Breakfast was self service and the buffet/serving area was totally chaotic - No trays, no plates for to serve ham, cheese, etc on, no bread baskets/plates, no hot water for tea, both coffee machines out of order for longer than 5 minutes. Breakfast itself tasted good. We could not find a reason for this disaster. A manager was not available or visible.There were ample staff but younger members were lacking guidance. Improvements could be
*´booking system to control people volume sitting at breakfast
* 2 staff members placing guests at their seats
* extend breakfast seating area during the pandemic to support Covid requirements
* serve breakfast directly to guests during the pandemic to support social distancing
This negative experience cost 1 hour delay in our day and affected our follow on events. We mitigated our planning, however for guests with flights or other deadlines then breakfast would not be possible as they would expected from a 4 star hotel! Sad - I have been a customer for 10 years but I will think twice!