Dear Mr. Andreas,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

Dear Mr. Oliver,Thank you for rating us. We are glad we were able to meet your expectations.

Dear Mr. Anahita, Thank you very much for taking time to submit your review.Your insight about your experience is important to us in our efforts to improve our services to all of our guests. We sincerely apologize for the inconvenience endured during your stay. I understand that this was very upsetting and we at no level wish to distress you and any of our guests. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future.

Dear Mr. Mike,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

Dear Ms. Gorica,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

Dear Ms. Ramona,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

Dear Mr. Klaus,Thank you very much for posting your very positive review about Swissotel Al Murooj Dubai on Expedia.With great pleasure, we read from your comments that our hotel has exceeded your expectations. We are happy to hear that you found our facilities excellent, services outstanding and our colleagues genuinely friendly, attentive and helpful. Be assured that your kind comments will be shared with the team. Thank you once again for recommending Swissotel Al Murooj Dubai and I look forward to welcoming you back soon.Kind regards,Amro NagahGeneral Manager

Dear Valued Guest,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Sami IshakCluster Director of Finance

Dear Mr. Giovanni,We are glad to hear that in general you enjoyed your stay with us.I also want to thank you for your feedback regarding our room doors. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time.Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future.Best regards,Sami IshakCluster Director of Finance

Dear Mr. Jan, Thank you very much for taking time to submit your review. Your insight about your experience is important to us in our efforts to improve our services to all of our guests. We sincerely apologize for the inconvenience endured during your stay. I understand that this was very upsetting and we at no level wish to distress you and any of our guests. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future. Kind regards, Sami Ishak Cluster Director of Finance

Dear Mr. Kolja, Thank you very much for taking time to submit your review. Your insight about your experience is important to us in our efforts to improve our services to all of our guests. We sincerely apologize for the inconvenience endured during your stay. I understand that this was very upsetting and we at no level wish to distress you and any of our guests. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future. Kind regards, Sami Ishak Cluster Director of Finance

Dear Mr. Urs, We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards, Sami Ishak Cluster Director of Finance

Dear Valued Guest, We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best regards, Sami Ishak Cluster Director of Finance

Dear Mr. Mike, We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers. We are looking forward to welcoming you back soon. Best regards, Sami Ishak Cluster Director of Finance

Dear Mr. Peter, Thank you very much for taking time to submit your review. Your insight about your experience is important to us in our efforts to improve our services to all of our guests. We sincerely apologize for the inconvenience endured during your stay. I understand that this was very upsetting and we at no level wish to distress you and any of our guests. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future. Best regards, Ian Rydin Cluster General Manager

Dear Mr. Thomas, Thank you for rating us. We are glad we were able to meet your expectations. Best regards, Ian Rydin Cluster General Manager

Dear Mr. Eric, Thank you for highlighting the warm hospitality of our colleagues as well as our prime location being near to Dubai Mall. Your comments about the room's water pressure as well as the breakfast variety are noted and will be shared with the concerned department heads for assessment. The health, safety and well-being of our staff, guests, owners and partners remains our top priority as the world goes through this unprecedented crisis. We are doing everything possible to reassure you and anticipate your needs. At Swissotel Al Murooj Dubai, we have introduced intensified hygiene & prevention measures as part of the ALLSAFE label verified by Clifton where social distancing is enforced in all common areas and contactless check-in, check-out and payments are carried out whenever possible. You can find out more on: https://all.accor.com/event/allsafe.en.shtml Looking forward to welcoming you back soon. Best regards, Ian Rydin Cluster General Manager

Dear Ms. Claudia, Thank you very much for posting your very positive review about Roda Al Murooj Hotel on Hotels.com. With great pleasure we read from your comments that our hotel has exceeded your expectations. We are happy to hear that you found our facilities excellent, services outstanding and our colleagues genuinely friendly, attentive and helpful. Be assured that your kind comments will be shared with the team. Thank you once again for recommending Roda Al Murooj Hotel and I look forward to welcoming you back soon. Kind regards, Nael Elwaary General Manager

Dear Valued Traveler, Thank you very much for your review of your recent stay with us at Roda Al Murooj Hotel on Expedia. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much! Looking forward to welcoming you back to Roda Al Murooj Hotel in the near future, we remain with kind regards Nael Elwaary Cluster General Manager

Dear Valued Traveler, Thank you very much for taking the time to review your recent stay with us at the Roda Al Murooj Hotel. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Roda Al Murooj Hotel in the near future. Kindest regards, Nael Elwaary Cluster General Manager

Dear Mr. Ricardo, Thank you for sharing the kind review with your recent holiday with us at Roda Al Murooj Hotel on Hotels.com. I am glad to learn that we have indeed lived up to your expectations when you chose to stay in our hotel. It is pleasing to read that you and your family thoroughly enjoyed our culinary offers during our Seafood Night which always takes place on Tuesdays. Surely, the view on our Pergolas terrace overlooking our gardens added to a relaxing atmosphere. Again, thank you so much for your valuable feedback, and I look forward to welcoming you back soon. Best regards, Nael Elwaary Cluster General Manager

Dear Ms. Heiko, Thank you very much for your very positive review of your recent holiday with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services. I am glad that your choice of hotel close to Dubai Mall suited your leisure plans and that you had a wonderful time. I appreciate you taking the time to share your experiences and recommending us on Hotels.com and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Sincerely, Nael Elwaary Cluster General Manager

Dear Valued Traveler, Thank you for posting your review about Roda Al Murooj Hotel on ebookers. We are glad to read from your review that our property was one of the best hotels that you had ever stayed in. We are happy to hear that you found our services to be outstanding and our colleagues were genuinely friendly and helpful. I will be sure to share your comments with the team. Thank you once again for recommending our property and I look forward to welcoming you back. Kind regards, Nael Elwaary Cluster General Manager

Dear Valued Traveler, Thank you for sharing the kind review with your recent holiday with us at Roda Al Murooj Hotel on ebookers. I am glad to learn that we have indeed lived up to your expectations when you chose to stay in our hotel. It is pleasing to read that you thoroughly enjoyed our location, services and recreational facilities. Surely, the view on our Pergolas terrace overlooking our gardens and pool added to a relaxing atmosphere. Again, thank you so much for your valuable feedback, and I look forward to welcoming you back soon. Kindest regards, Nael Elwaary Cluster General Manager

Dear Valued Guest, Greetings from Roda Al Murooj Hotel! Thank you very much for the excellent rating on ebookers following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon! Sincerely, Nael Elwaary Cluster General Manager

Dear Mr. Rustem, Greetings from Roda Al Murooj Hotel. Thank you very much for the positive rating on Hotels.com following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Nael Elwaary Cluster General Manager

Dear Valuable Guest, Thank you very much for your very positive review of your recent stay with us at Roda Al Murooj Hotel Dubai. I appreciate you taking the time to share your experiences and recommending us on Expedia.Com and look forward to welcoming you back to Roda Al Murooj Hotel Dubai in the future. Kind regards, Nael Elwaary Cluster General Manager

Dear Valued Guest, Thank you very much for the positive rating on Expedia following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Nael Elwaary Cluster General Manager

Dear Ms. Lucy, Thank you for sharing your positive experience from your recent stay with us at Roda Al Murooj Hotel on Ebookers. I am pleased to read that you enjoyed your stay with us and you were overall happy with the services provided by our colleagues. It is very special to be referred to as “the best of everything” when choosing to stay in our hotel and I am very grateful to you for this wonderful compliment. Thank you also for recommending our beds which certainly added to your great sleep comfort. I shared your appreciation with the entire team, and they all are happy to hear that you had a wonderful holiday with us. Once again, thank you for taking the time to post your review on Ebookers, and we look forward to welcoming you back on your return to Roda Al Murooj Hotel. Sincerely, Nael Elwaary Cluster General Manager

Dear Valued Traveler, Thank you very much for your review of your recent stay with us at Roda Al Murooj Hotel on Ebookers. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much! Looking forward to welcoming you back to Roda Al Murooj Hotel in the near future, we remain with kind regards, Nael Elwaary Cluster General Manager

Dear Valued Guest, Thank you very much for your review of your recent holiday with us at Roda Al Murooj Hotel. Your valued comments and suggestions are important for us to improve our performance and ensure that all our guests experienced a “Wonderful time”. I am glad that in general you enjoyed your stay and our service while I have certainly taken good note of your constructive criticism. Please rest assured that I have discussed these points with my Department Heads, and measures are being taken in order to rectify our shortcomings. May I take this opportunity to thank you again for your valuable feedback. My entire team at Roda Al Murooj Hotel look forward to welcoming you back to experience our Hotel at its best. Sincerely, Nael Elwaary Cluster General Manager

Dear Valued Traveler, Thank you very much for the positive rating on Expedia following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Nael Elwaary Cluster General Manager

Dear Mr. Martin, I am very pleased to read your positive review from your recent stay with us and thank you for taking the time to share your feedback and recommend our hotel on Hotels.com. I am glad to learn that my team indeed lived up to your expectations when you chose to stay in our hotel. It is pleasing to read that you were able to make use of the services around Roda Al Murooj Hotel and that you had a wonderful time. All your kind comments are greatly appreciated and I look forward to welcoming you back in the near future. Kind regards, Nael Elwaary Cluster General Manager

Dear Valued Guest, Thank you for your rating about your recent stay with us at Roda Al Murooj Hotel. With much regret, we learnt that we did not meet your expectations. We would appreciate if you could please elaborate on your experience if your time allows to further improve our services. Please accept our sincere apologies for any inconvenience caused. Looking forward to welcoming you back to experience our hotel at its best. Kind regards, Nael Elwaary Cluster General Manager

Dear Valued Guest, Greetings from Roda Al Murooj Hotel. Thank you very much for the excellent rating on Ebookers.com following your recent stay at Roda Al Murooj Hotel. We look forward to welcoming you back soon. Sincerely, Nael Elwaary Cluster General Manager

Dear Valued Traveler, Thank you very much for your positive review of your recent holiday with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you have enjoyed your time with us. Your comments about the rooms and pools are noted and will be assessed. Thank you for taking the time to share your experiences and recommend us on Expedia. Looking forward to welcoming you back to Roda Al Murooj Hotel in the future, I remain with kind regards. Nael Elwaary Cluster General Manager

Dear Valued Guest, Thank you very much for your very positive review of your recent holiday with us at Roda Al Murooj Hotel. I am happy to read about your experience with our hotel facilities and services. I am glad that your choice of hotel close to Dubai Mall suited your leisure plans and that you had a wonderful time. I appreciate you taking the time to share your experiences and recommending us on Expedia and look forward to welcoming you back to Roda Al Murooj Hotel in the future. Sincerely, Nael Elwaary Cluster General Manager

Dear Valued Guest, Thanks for staying with us. We appreciate your feedback Kind Regards Haitham Galal Director of Rooms

Dear Valued Guest, Thanks for staying with us. We appreciate your feedback Kind Regards Haitham Galal Director of Rooms

Dear Ms. Samira,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.

Dear Mr. Rodrigo,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

Dear Mr. Santosh,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager

Dear Mr. Hatice,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

Dear Mr. Cornelis,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

Dear Mr. Ali,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.Looking forward to welcoming you back in the near future.

Dear Ms. Olivia,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager

Dear Mr. Walied,On behalf of our team and myself at Swissotel Al Murooj Dubai, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us. Please allow me to express my deepest apologies for the inconveniences that you experienced and we understand your frustration as we failed to provide you with the degree of service you expected from our hotel.With much regret, we learnt about the inconvenience caused due to a recent emergency electricity shutdown. We were forceful to carry out an unforeseen major repair works in our main electrical panel to ensure the safety and security of our valued guests, which leads to a shutdown of 8 hrs. Please accept our sincere apologies for the inconvenience caused.Once again, we truly thank you for your time and feedback. We hope that you will give us the opportunity to better serve you in the future. We look forward to welcoming you back to our hotel. Kindest regards,Amro NagahGeneral Manager

Dear Mr. Toshiya,The team at Swissotel Al Murooj Dubai is happy to see that you had a 5* great experience. Thank you for taking the time to leave such an amazing message and rating. Kind regards,Amro NagahGeneral Manager

Dear Ms. Charlotte,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager