Urban King Room Pool View-with complimentary Shuttle Service to Al Mamzar Beach&Deira City Centre | Ausblick vom Zimmer

Bewertungen von Studio M Arabian Plaza Hotel & Hotel Apartments

3 out of 5

Bewertungen

8,4

Sehr gut

62 von insgesamt 117 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
29 von insgesamt 117 Gästebewertungen haben eine Bewertung von 8 - Gut" "
12 von insgesamt 117 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 117 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 117 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,4/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Oliver

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
2 Sterne bezahlt, aber 5 bekommen...
Ich bin bei Bewertungen immer sehr kritisch, aber bei diesem 3-Sterne Hotel war für mich alles perfekt! Beim check-in wurde mir aktiv ein sehr später Late Checkout ohne Aufpreis angeboten. Insgesamt war der check in sehr freundlich, effektiv und kompetent. Das Zimmer ist praktisch eingerichtet, das Kingsize-Bett ist sehr bequem. Kaffee und Tee zum selbstzubereiten, 2 Flaschen kostenloses Wasser, Eingeschalteter Kühlschrank um gekaufte Getränke unterzubringen. Das Zimmer war außerordentlich sauber. Das Frühstück war gut, entsprach einem 3 Sterne Hotel, inkl. diverser warmer Speisen, hier kann ich das Chicken Süßsauer nur empfehlen. Leider gab es keine Brötchen, dafür aber Brot und Toastbrot. In Summe: Ich habe schon schlechtere 5-Sterne Hotels in Dubai erlebt. Das Preis-Leistungsverhältnis ist unschlagbar!
Aufenthalt von 1 Nacht im Juni 2019
Antwort von SMAPMC am 10. Juni 2019
Dear Mr. Oliver, Allow us to thank you for choosing Studio M Arabian Plaza as your accommodation here in Dubai. We are delighted to read your review and to know that you enjoyed your stay with us, your compliments regarding the friendliness and excellent customer service of our colleagues will be shared to the team. On a more positive note, we thank you for the feedback regarding the cleanliness of the room, the comfortable bed and the good breakfast in our restaurant. Looking forward to welcome you back soon for another great experience. Yours sincerely, Ursula Chidiac | General Manager

8/10 – Gut

Susanne, Würzburg, Bayern

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Haben hier einen Tag zwischen Kreuzfahrtende und Abflug in der Nacht verbracht. Personal sehr freundlich, Zimmer sauber, schöner Pool. Nur 200m von der nächsten Metrostation entfernt.
Aufenthalt von 1 Nacht im Dezember 2018

10/10 – Hervorragend

Muhammad

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a chance to stay at Studio M. Liked the property, very convenient location and very well kept facilities. Looked after by duty Manager Gulzar, I must say he has surpassed level of excellent customer service. Very help ful, polite and well aware of how to look after guest. Highly recommend him and his leadership skill.
Aufenthalt von 7 Nächten im April 2024

10/10 – Hervorragend

CARL

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My stay at this location was great. Transportation is very close by.
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

CARL

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My staff was overall great.
Aufenthalt von 4 Nächten im März 2024

10/10 – Hervorragend

CARL

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall great
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

CARL

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My overall stay was great. The reception and security staff are very friendly and professional! A big thank you to Jessica, Mohammed and the rest of the team. I would recommend extending the gym hours to 24/7 or midnight to allow those that work late to enjoy a workout. See you next time!
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

CARL

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall it is a great location to stay. Gasem is great and always very fast at the desk
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

CARL

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall, I’ve enjoyed my stay at this hotel.
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Aidarus

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Definitely recommended,
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Antje

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Prima locatie, goed ontbijt, heel vriendelijk personeel, fijn zwembad. Ligt vlakbij metro aan drukte weg, maar dat hoor je niet.
Aufenthalt von 4 Nächten im Januar 2024

2/10 – Ungenügend

Ameer

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Sergio

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good value for money, best option to stay close to DBX terminal 2
Aufenthalt von 1 Nacht im November 2023
Antwort von Amr am 14. Nov. 2023
Dear Sergio,Thank you for taking the time to share your feedback following your stay with Studio M Arabian Plaza. Happy to know that you had an overall positive experience.May we have another opportunity to welcome you again to your home in Dubai in the not-too-distant future.Yours sincerely,Amr Adel General Manager

8/10 – Gut

ABDIRAHMAN ISLA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The interior design in the room as well as the receptio and surrounding
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Aiman am 24. Okt. 2023
Dear Valued Guest,Thank you for the time you have taken to share your feedback following your stay with Studio M Arabian Plaza. Happy to know that you had an overall positive experience.May we have another opportunity to welcome you again to your home in Dubai in the not-too-distant future.Yours sincerely,General Manager

4/10 – Schlecht

Caleb

Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von General Manager am 24. Okt. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us. We were very concerned to read that your stay with us was not so pleasant and that you were unhappy with some aspects of the hotel. We regret the inconvenience caused during your visit and are genuinely sorry that you left with such an impression of our hotel.We would hope that you might perhaps allow us a further opportunity to be of better service to you in the future.Sincerely,General Manager

2/10 – Ungenügend

Emil

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
They had issue with their faucet in the bathroom and when we checked out they told us that we did it until we proved them it was before. They also had ripped sofa and thanks God they didn't tell us we did this as well.
Aufenthalt von 2 Nächten im September 2023
Antwort von Ahmed am 28. Sept. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us.We were very concerned to read that your stay with us was not so pleasant and you were unhappy with some aspects of the hotel. We regret the inconvenience caused during your stay and are truly sorry that you left with such an impression of our hotel.We value your comments and will definitely look into the areas you raised in a view of improving our products. We would hope that you might perhaps allow us a further opportunity to be of better service to you in the future.Sincerely,Hotel Managment

10/10 – Hervorragend

Ayesha

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay.
I liked my overall stay. Close to everything and clean.
Aufenthalt von 15 Nächten im August 2023
Antwort von Aiman am 28. Okt. 2023
Dear Ayesha,Thank you for the time you have taken to share your feedback following your stay with Studio M Arabian Plaza. Happy to know that you had an overall positive experience.May we have another opportunity to welcome you again to your home in Dubai in the not-too-distant future.Yours sincerely,General Manager

2/10 – Ungenügend

naser mayoof

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very dirty
Antwort von Ahmed am 4. Sept. 2023
Dear Naser,Thank you for taking the time to share your experience with us.We were very concerned to read that your stay with us was not so pleasant and you were unhappy with some aspects of the hotel. We regret the inconvenience caused during your stay and are truly sorry that you left with such an impression of our hotel.We value your comments and will definitely look into the areas you raised in a view of improving our products. We would hope that you might perhaps allow us a further opportunity to be of better service to you in the future.Sincerely,Maria LamarcheGeneral Manager

8/10 – Gut

Bashir

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was perfect but not the front road.
Aufenthalt von 6 Nächten im August 2023
Antwort von Ahmed am 4. Sept. 2023
Dear Mr.BashirThank you for choosing Studio M Arabian Plaza as your accommodation here in Dubai and for taking the time to review us.We are glad to know that you enjoyed your stay with us and that you had an overall positive experience at our hotel, as reflected in your rating. We are looking forward to welcoming you back soon for another great experience. Yours sincerely,Maria LamarcheGeneral Manager

10/10 – Hervorragend

masood

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
exceptional staff ms florance and lal mani
Lal Mani and Florance, they are very hard worker and keep Room very clean and helpful
Aufenthalt von 1 Nacht im August 2023
Antwort von Maria am 8. Aug. 2023
Dear Masood,Thank you for staying at Studio M Arabian Plaza Hotel & Hotel Apartments. We are glad to read your review and know you enjoyed your stay with us. Your compliments will be shared with Lal Mani and Florance.It is always a pleasure to host our valued guests and ensure every stay is always memorable. We are looking forward to welcoming you back soon.Yours sincerely,Maria Lamarche General Manager

6/10 – Okay

Jawad

Aufenthalt von 3 Nächten im Juli 2023
Antwort von Maria am 8. Aug. 2023
Dear Jawad,Thank you for taking the time to rate Studio M Arabian Plaza. Your feedback and ratings are so important to us, as these will assist us in ensuring that we exceed our guests' expectations. If you wish to identify areas during your stay that you felt we could improve on, please do not hesitate to contact us.Yours sincerely,Maria Lamarche General Manager

8/10 – Gut

JAREON

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property is affordable and close to the airport. The staff was very friendly and always helpful.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Maria am 8. Aug. 2023
Dear Valued Guest,Thank you for staying at Studio M Arabian Plaza Hotel & Hotel Apartments. We are glad to read your review and know you enjoyed your stay with us. Your compliments will be shared with all the team members.It is always a pleasure to host our valued guests and ensure every stay is always memorable. We are looking forward to welcoming you back soon.Yours sincerely,Maria Lamarche General Manager

8/10 – Gut

FAKHRELDIN

Aufenthalt von 6 Nächten im Mai 2023
Antwort von Maria am 9. Juni 2023
Dear Valued Guest,Thank you for taking the time to rate Studio M Arabian Plaza. So gratified to know that you have positive feedback about our hotel.We are looking forward to your future stay with us.Yours sincerely,Maria Lamarche General Manager

10/10 – Hervorragend

Violeta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved it of course. Best staff ever Johnry and Hassan made my stay amazing. I booked this hotel for a few days after arriving to Dubai :) its close to airport
Antwort von Maria am 17. Apr. 2023
Dear Violeta,Thank you for the time to share your experience with Studio M Arabian Plaza during your stay. We are pleased to know that the hotel's colleagues and location have exceeded your expectations.Your kind compliments will be shared with Johnry and Hassan. We will be glad to serve you again on your next visit to Dubai in the not-too-distant future.Yours sincerely,Maria Lamarche General Manager

10/10 – Hervorragend

Mohamad

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hhhh
Aufenthalt von 1 Nacht im März 2023

4/10 – Schlecht

Huda

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2023
Antwort von Maria am 21. März 2023
Dear Huda,Thank you for the time you have taken to rate Studio M Arabian Plaza. Your feedback and ratings are so important to us, as these will assist us in ensuring that we exceed our guests' expectations. If you wish to identify areas during your stay that you felt we could improve on, please do not hesitate to contact us.Yours sincerely,Maria Lamarche General Manager

6/10 – Okay

Alexandre

Gut: Sauberkeit und Personal & Service
Room did not have a bathtub as shown in the pictures on Expedia.
Aufenthalt von 3 Nächten im März 2023
Antwort von Maria am 16. März 2023
Dear Alexandre,Thank you for taking the time to share your experience with us. We were very concerned to read that your stay with us was not so pleasant and that you were unhappy with some aspects of the hotel. We regret the inconvenience caused during your stay and are truly sorry that you left with such an impression of our hotel.We would hope that you might allow us a further opportunity to be of better service to you in the future.Sincerely,Maria LamarcheGeneral Manager

8/10 – Gut

Leonardo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy to reach with subway; lot of supermarkets and restaurants in the surroundings
Aufenthalt von 7 Nächten im Februar 2023
Antwort von Maria am 10. März 2023
Dear Leonardo,Thank you for taking the time to share your experience with Studio M Arabian Plaza. We are pleased to know that the hotel location has exceeded your expectations.We will be glad to serve you again on your next visit to Dubai in the not-too-distant future.Yours sincerely,Maria Lamarche General Manager

10/10 – Hervorragend

Christophe

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Tout parfait. Lieu apaisant
Aufenthalt von 2 Nächten im März 2023
Antwort von Maria am 9. März 2023
Dear Christophe,Thank you for the time you have taken to share your feedback following your stay with Studio M Arabian Plaza. Happy to know that you had an overall positive experience.May we have another opportunity to welcome you again to your home in Dubai in the not-too-distant future.Yours sincerely,Maria Lamarche General Manager

8/10 – Gut

Mr Aas B

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Maria am 18. März 2023
Dear Mr Aas B,Thank you for the time you have taken to rate Studio M Arabian Plaza. Your feedback and ratings are so important to us, as these will assist us in ensuring that we exceed our guests' expectations. If you wish to identify areas during your stay that you felt we could improve on, please do not hesitate to contact us.Yours sincerely,Maria Lamarche General Manager

4/10 – Schlecht

Daniel

Geschäftlich gereist
Gut: Sauberkeit
Smoking room
We booked 2 nonsmoking rooms but we received one for impaired person (bathroom with sewage system that needs to be repaired because of the smell- room Nr 141) and one smoking room. After change of kind words we were promised that smoking room will be changed next day for non-smoking room with higher quality . Nobody cared and did not made the change for next 4 nights till end of our stay. If you come at “ wrong hour” for breakfast you twill not find at least few dishes.I will add that I am Rewards Gold Member at Hotels.com. The only plus of hotel is near Al Qiyada Metro station.
Aufenthalt von 5 Nächten im Januar 2023
Antwort von Ahmed am 6. Feb. 2023
Dear Daniel,Thank you for taking the time to share your experience with us.We were very concerned to read that your stay with us was not so pleasant and you were unhappy with some aspects of the hotel. We regret the inconvenience caused during your stay and are truly sorry that you left with such an impression of our hotel.We value your comments and will definitely look into the areas you raised in a view of improving our products. We would hope that you might perhaps allow us a further opportunity to be of better service to you in the future.Sincerely,Maria LamarcheGeneral Manager

8/10 – Gut

Nobuhiro

Geschäftlich gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
駅そば、店そば、グッドロケーション
メトロそばのロケーションで、移動は楽。 周りにスーパー・ハイパーマーケットがあり、小物を買うのにも問題なし。 フレンドリースタッフ。 お部屋にはフリーのペットボトルが二本セットされていて水不足にはなり難いか? ボックスティシュがあったのはプラスですが、部屋用のスリッパと綿棒が無かったのはマイナス。 全体的にアメニティーが少ないと思いました。 朝食美味しかったです。
Aufenthalt von 2 Nächten im Januar 2023

8/10 – Gut

Kamala

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

8/10 – Gut

Ahmed

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Maria am 5. Jan. 2023
Dear Ahmed,Thank you for taking the time to rate Studio M Arabian Plaza. So gratified to know that you had an overall positive stay at our hotel.We are looking forward to your future stay with us.Yours sincerely,Maria Lamarche General Manager

2/10 – Ungenügend

Dulce

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
They room the have available were room for smoking people. The room and the whole floor smell so bad. The offer a room for special needs with few soap and not door for shower. Scary that a person was hiring my door in the middle of the night.
Aufenthalt von 1 Nacht im November 2022
Antwort von Maria am 30. Nov. 2022
Dear Dulce, Thank you for taking your valuable time to inform us about your experience following your stay with Studio M Arabian Plaza. We have learned that some of our services did not meet your expectations this time.I would take this opportunity to sincerely apologize for the inconvenience caused.Kindly note that your feedback is well noted and was shared with the concerned department, and we have added clear notes to your profile stating your highlighted points. As we always aim to be a reliable hospitality organization, serving our guests with the utmost care and personal touch to make sure every guest's stay is the most enjoyable and memorable one.We look forward to welcoming you back.Yours sincerely,Maria Lamarche General Manager

10/10 – Hervorragend

Jinny

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 8 Nächten im April 2022

10/10 – Hervorragend

Filippo

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel situato a pochi minuti dal centro , nella zona pieno di ristoranti e fast food , pulizia giornaliera e cortesia e disponibilità sempre da parte della Reception . Da ritornarci sicuramente tutto molto bello .
Aufenthalt von 7 Nächten im Februar 2022
Antwort von Maria am 9. März 2022
Dear Filippo, Greetings, and thank you for choosing Studio M Arabian Plaza as your accommodation here in Dubai. We are delighted to read your review and to know that you enjoyed your stay with us. Kindly note that we will share with all our colleagues your kind compliments to inspire and motivate them to continue delivering exceptional customer service. It is always a pleasure welcoming you back amongst us and makes your time spent with another memorable one. Yours sincerely, Maria Lamarche | General Manager

8/10 – Gut

Jorge

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2022
Antwort von Maria am 9. März 2022
Dear Jorge, Thank you for taking the time to rate Studio M Arabian Plaza. So gratified to know that you have positive feedback about our hotel. We are looking forward to your future stay with us. Yours sincerely, Maria Lamarche | General Manager

10/10 – Hervorragend

Gad

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2022
Antwort von Maria am 9. März 2022
Dear Gad, Thank you for taking the time to rate Studio M Arabian Plaza. So gratified to know that you have positive feedback about our hotel. We are looking forward to your future stay with us. Yours sincerely, Maria Lamarche | General Manager

2/10 – Ungenügend

Haohui

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit
Wasn’t expect to pay $10 per night at check in.
Aufenthalt von 2 Nächten im Dezember 2021
Antwort von SMAP am 13. Dez. 2021
Dear Mr.Haohui, Thank you for staying with us. We want to thank you for taking your valuable time to inform us about your experience at our Hotel. Regardless, the 10 AED is a mandatory fee paid by guests upon arrival as per the country rules. We always look forward to welcoming you back and assure you that we have added clear notes to your profile stating the mentioned remarks as we will spare no efforts to make your stay with us the most enjoyable and memorable one as we always aim to be a reliable hospitality organization serving our guests with utmost care and personal touch. Sincerely, Ursula Chidiac General Manager

10/10 – Hervorragend

Sauod

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
جميل ، نظافه
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Ursula am 8. Dez. 2021
Dear Sauod, Thank you for the time you have taken in sharing your feedback following your stay with Studio M Arabian Plaza. Happy to know that you had an overall positive experience. May we have another opportunity to welcome you again to your home in Dubai in the not too distant future. Yours sincerely, Ursula Chidiac | General Manager

8/10 – Gut

Catarina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good
I like it all, from the housekeeping guy, to the receptionist. The only thing is strange you have to wait a while they checking your room for you to get a check out.
Aufenthalt von 1 Nacht im November 2021
Antwort von Ursula am 4. Dez. 2021
Dear Catarina, Thank you for the time you have taken in sharing your feedback following your stay with Studio M Arabian Plaza. Happy to know that you had an overall positive experience and our colleagues have exceeded your expectations. Kindly note that the hotel gets quite busy during the peak hours of check-in and check-out. Please note that your feedback is received and duly noted. Our sincere apologies for the inconvenience caused. May we have another opportunity to welcome you again to your home in Dubai in the not too distant future. Yours sincerely, Ursula Chidiac | General Manager

8/10 – Gut

Temesgen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2021
Antwort von Ursula am 4. Dez. 2021
Dear Temesgen, Thank you for taking the time to rate Studio M Arabian Plaza. So gratified to know that you have positive feedback about our hotel. We are looking forward to your future stay with us. Yours sincerely, Ursula Chidiac | General Manager

6/10 – Okay

Shaunise Yvonne

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Pros: clean, contemporary, close to the airport, centrally located, attentive housekeeping staff. Cons: money hungry, poor customer service, tiny gym, very small pool area, mediocre breakfast. As other Expedia users may know, when booking a package (flight and hotel), the number of people you book for the flight will automatically be the number of people that is booked for the hotel. Well, the first time I booked with Studio M I was flying alone and meeting my husband in Dubai. I called Millennium hotels to inform them that my hotel booking is for 2 not one. They told me “no problem, just notify reception when you check-in, there are no additional fees”. I checked-in with no issue and enjoyed my stay. This second time, I booked the trip for three. My mom’s flight was switched so she was arriving the day after my daughter and I. I told reception that my husband and mom will be meeting us so there is a total of 4 people. Reception said, “no problem”. The day before our check-out, as we are eating the “free” breakfast, a restaurant staff approached me to tell me that I need to pay for the additional people because my reservation is only for 2. I explained to him, then went to reception. They realized my booking was for 3 originally, and left it alone. I thought it was settled but when I returned to my room reception called me and gave me every excuse under the sun why I needed to pay for 1guest. It was frustrating to know that they were ok losing a repeat guest over 40AED.
Aufenthalt von 6 Nächten im November 2021
Antwort von SMAP am 13. Dez. 2021
Dear Ms.Yvonne, Thank you for staying with us. We want to thank you for taking your valuable time to inform us about your experience at our Hotel. Regardless, your original booking was for 2 pax and any additional guest in the room is subject to an extra charge in the restaurant. We always look forward to welcoming you back and assure you that we have added clear notes to your profile stating the mentioned remarks as we will spare no efforts to make your stay with us the most enjoyable and memorable one as we always aim to be a reliable hospitality organization serving our guests with utmost care and personal touch. Sincerely, Ursula Chidiac General Manager

2/10 – Ungenügend

Roof

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not cooperating staff
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Ursula am 3. Nov. 2021
Dear Roof, Thank you for the time you have taken to rate Studio M Arabian Plaza. Your feedback and ratings are so important to us, as this will assist us in ensuring that we exceed our guests' expectations. Our apologies for the unpleasant gesture of our colleagues towards you. May we have another opportunity to welcome you again for another great experience. Yours sincerely, Ursula Chidiac | General Manager

10/10 – Hervorragend

Misae Liliam

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2021

8/10 – Gut

cherryl

Aufenthalt von 1 Nacht im September 2021

8/10 – Gut

Ali

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2021

6/10 – Okay

Brenda

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Ausstattung
Space of the room was okay and the bed was very comfortable. The bathroom shower had a lot of mold because there was no fan to ventilate while showering. The inside of tub was digusting and looked extremely dirty. We told the cleaning people to clean it but I dont think they knew what we meant. We always asked for extra towels since there were 2 people in the room and we shower each day sometimes 2 times a day. Some days cleaning only gave us one hand towel. This was not satisfying. Hotel shuttle was extremely expensive, this should have been free to guest when going to airport to depart. Hairdryer was attached to the underside of table outside of bathroom. It was difficult to dry your head. Overall I give only a 3 to this hotel. Next time I will stay at another
Aufenthalt von 7 Nächten im September 2021

10/10 – Hervorragend

Masoud, West lafayette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Hotel!! We will come back soon again!!
Aufenthalt von 1 Nacht im August 2021