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Bewertungen von Shangri-La Dubai

5 out of 5
Shangri-La Dubai
Sheikh Zayed Road, P.o. Box 75880, Dubai

Bewertungen

9,6

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9,8/10

Sauberkeit

9,8/10

Personal & Service

9,6/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Evelin Rita

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Zimmer klein für 3 erwachsene altmodische Ausstattung Personal sehr freundlich und zuvorkommend
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Hakan Ozel am 17. Mai 2024
Dear Ms. Evelin, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Kathrin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was all Perfect
Aufenthalt von 5 Nächten im April 2024
Antwort von Hakan Ozel am 16. Apr. 2024
Dear Ms. Kathrin, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Christina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 3 Nächten im März 2024
Antwort von Hakan Ozel am 29. März 2024
Dear Ms. Christina, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Dagmar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A very kind and exzellent Service.
Aufenthalt von 5 Nächten im März 2024
Antwort von Hakan Ozel am 26. März 2024
Dear Dagmar, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

8/10 – Gut

Linda

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hakan Ozel am 21. März 2024
Dear Ms. Linda, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Vildan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 9 Nächten im Dezember 2023
Antwort von Hakan Ozel am 8. Jan. 2024
Dear Vildan, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always friendly employees are offering a worldclass level service. I was in many 5star Hotels, but this was service on a different level. Amazing.
Antwort von Hakan Ozel am 15. Feb. 2024
Dear Steven, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours Sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Philip

Aufenthalt von 4 Nächten im November 2023
Antwort von Hakan Ozel, General Manager am 22. Nov. 2023
Dear Philip,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,

10/10 – Hervorragend

Karen Ruth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir waren nun bereits zum zweiten Mal im Shangri-La Hotel in Dubai für eine Woche Urlaub. Es hatte uns wieder sehr gut gefallen. Ein tolles Hotel mit einem ausserordentlich freundlichem Personal. Die Lage ist für einen Stadturlaub Dubai perfekt gelegen, 600 m bis zur nächsten Metro Station. Das Frühstück hat eine wunderbare Auswahl, die Restaurants im Hotel (Hoi An und Shang Palace) sind auch sehr zu empfehlen. An das Hotel angegliedert ist die Ikandy Lounge mit kleinem, aber schönen Pool mit Blick auf den Burj Khalifa. Wir können das Hotel uneingeschränkt weiterempfehlen und kommen ganz bestimmt wieder.
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Hakan Ozel General Manager am 31. Okt. 2023
Dear Karen Ruth, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai. We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,

10/10 – Hervorragend

Ulrike

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotelpersonal ist überaus freundlich und serviceorientiert. Das Frühstück ist hervorragend. Die Aussicht auf die Stadt ist fantastisch, die Zimmer sind geräumig mit überaus bequemen Betten und grossem Badezimmer. Nicht das modernste aber dafür ein sehr gepflegtes und sauberes Hotel mit schönem Pool. Liegt nahe zur Metro und im Umfeld sind kleine Geschäfte und Restaurants. Ich würde immer wieder hier übernachten.
Aufenthalt von 5 Nächten im April 2023
Antwort von Hakan Ozel, General Manager am 1. Mai 2023
Dear Ulrike,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services as well as the warm hospitality of our colleagues. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again in the near future. With best regards,

10/10 – Hervorragend

Stefan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023
Antwort von Hakan Ozel, General Manager am 17. Apr. 2023
Dear Stefan,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.Based on the rating you shared, we are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again in the near future. With best regards,

10/10 – Hervorragend

Karin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Uns hat es im Hotel sehr gefallen, das Personal war sehr nett und zuvorkommend. Die Ausstattung war den Sternen entsprechend, das haben wir in anderen gleichwertigen Hotels schon anders erlebt. Von der Dachterrasse hat man einen fantastischen Blick! Wer Dubai einen Besuch abstatten und eine ordentliche Unterkunft sucht, die zentral zu den bekanntesten Sehenswürdigkeiten liegt, mit der Metro und den Öffentlichen gut zu erreichen ist, der wird definitiv hier fündig. Kostenloses Valet-Parking gibt es auch, wer mit dem Mietwagen anreist. Wir kommen sehr gern wieder!
Aufenthalt von 11 Nächten im März 2023
Antwort von Hakan Ozel, General Manager am 12. Apr. 2023
Dear Karin,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. More importantly, it is truly heartwarming that our colleagues were able to create moments that made your stay wonderful. It was our privilege to take care of you and please rest assured that I will share your kind words with them, who will definitely appreciate your commendations. Thank you for your patronage and we are looking forward to welcoming you back again in the near future. With best regards,

10/10 – Hervorragend

Tanja

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Almost perfect
Aufenthalt von 4 Nächten im März 2023
Antwort von Hakan Ozel am 9. März 2023
Dear Ms. Tanja,Thank you for taking your precious time to share your experience on your recent stay at Shangri-La Dubai on Expedia. We are delighted to learn that you enjoyed your stay with us. We are very grateful for your kind remark that your experience was almost perfect, it was our pleasure to be at your service. We are look forward to your next visit at Shangri-La Dubai. With warm regards, Hakan Ozel, General Manager

10/10 – Hervorragend

Seyma Nur

10/10 – Hervorragend

Dr. Richard

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

8/10 – Gut

Markus

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Toller Aufenthalt
Tolles Hotel. Die Preis- /Leistung stimmt absolut. Sehr zu empfehlen die Lounge am Abend im 4 Stock.
Aufenthalt von 5 Nächten im Oktober 2022
Antwort von Hakan Ozel am 19. Okt. 2022
Dear Markus,Thank you for taking your precious time to write and share your wonderful review on Expedia following your stay at Shangri-La Dubai. We are delighted to learn you found our services and enjoyed the facilities of the hotel. We aim to delight and provide our guests with the authentic experience straight from the heart and go to great lengths to ensure that our guests are given the attention and comfort they deserve. We thank you for your compliments and excellent remarks, it was our pleasure to take care of you.Our heartfelt gratitude for your patronage and we are very much looking forward to welcoming you back here at Shangri-La Dubai in the near future.Yours sincerely, Hakan OzelGeneral Manager

10/10 – Hervorragend

Valentina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im August 2022

10/10 – Hervorragend

Verena

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Excellent! We enjoyed an upgrade to an upper level. Breakfast was superb, room very clean, beds comfortable and we enjoyed an incredible city-view
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Hakan Ozel am 13. Juni 2022
Dear Verena, We would like to thank you very much for choosing Shangri-La Dubai and taking your valuable time to post your feedback on Expedia. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to hear that you had an excellent experience and were pleased with our products and services during your visit. Your generous thoughts on the breakfast service, rooms with its amazing views and the cleanliness are indeed rewarding. Thank you for your compliments, it was indeed our pleasure to take care of you throughout your visit. We look forward to welcoming you back at Shangri-La Dubai in the near future. Sincerely yours, Hakan Ozel General Manager

10/10 – Hervorragend

Yvonne

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Das Personal ist einzigartig. Vom Portier (Khodarahm) über die Rezeption zur Facility Crew waren alle einzigartig und auf unser Wohlbefinden fokussiert. Nazhifa beim erobert Herzen im Flug!
Aufenthalt von 6 Nächten im April 2022
Antwort von Hakan Ozel am 19. Apr. 2022
Dear Yvonne, Thank you for taking your precious time to write and share your great experience with us on Expedia. We are very much delighted to read that you had an amazing time with us and were very satisfied with the services and overall products in the hotel. Our goal for our guests is to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. It was our pleasure to be of service to you. I will be happy to convey your heartwarming compliments to our colleagues Khodarahm and Nazhifa, who in return will be overjoyed to be recognized in such a friendly manner. Our heartfelt gratitude for your patronage and we look forward to welcoming you back at Shangri-La Dubai in the not too distant future. With best regards, Hakan Ozel General Manager

10/10 – Hervorragend

Boris

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutes top Hotel Mit top Personal! Lange nicht so schöne Ferien erlebt, wie auch die ganze Gastfreundlichkeit! :) Also einfach top.
Aufenthalt von 7 Nächten im April 2022
Antwort von Hakan Ozel am 19. Apr. 2022
Dear Boris, Thank you very much for choosing Shangri-La Dubai for your recent stay and sharing your positive feedback on Expedia. Our goal for our guests is always to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. And we are indeed happy to read that your stay with us was exquisite and that we were able to meet your expectations in terms of quality of our products and services. We cannot thank you enough for your very kind words and certainly look forward to welcoming you with back again at Shangri-La Dubai in the near future. Yours sincerely, Hakan Ozel General Manager

10/10 – Hervorragend

Jela, Wuerselen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel hat meine Erwartungen noch übertroffen,was Freundlichkeit,Sauberkeit anging.Die Betten waren ein Traum.Ich kann nichts negatives berichten.Wir werden auf jedenfall wieder dieses Hotel buchen.Besonders möchte ich noch einmal betonen was für eine Freundlichkeit einem entgegen kommt vom ganzen Personl.
Aufenthalt von 9 Nächten im März 2022
Antwort von Hakan Ozel am 11. Apr. 2022
Dear Jela, We thank you for your patronage at Shangri-La Dubai and taking your precious time to write and share your wonderful review on Expedia. We are honored to read about your pleasant experience overall during your stay with us and are happy to learn we have been successful in going above and beyond your expectations with our services and standards. We aim to delight and provide all our guests with the highest standards of service and experience. Thank you for your excellent feedback and compliments, your comments are a great encouragement for us to continue the commitment to create a memorable experience towards our guests. It was a great privilege to be at your service and we are looking forward to welcoming you back at Shangri-La Dubai in the near future. With best regards, Hakan Ozel General Manager

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bestes Preis-/Leistungsverhältnis!
Wir waren vor einigen Jahren im Shangri-La in Dubai. Offensichtlich hat es eine andere Führung bekommen. Das Personal ist auffallend freundlich und hilfsbereit! Hat die Qualität eines 5-Sterne Hotels!
Aufenthalt von 5 Nächten im März 2022
Antwort von Hakan Ozel am 23. März 2022
Dear Richard, Thank you for taking the time to share your positive feedback on Expedia following your recent patronage at Shangri-La Dubai. It is lovely to see you returning to us, to your second home away from home after 5 years and we are humbly proud to learn that you found our hospitality and the services excellent. At Shangri-La Dubai, we are obsessed with delivering heartfelt hospitality to our guests, creating moments of joy that truly matter. Your compliments are very much appreciated, it was our pleasure having you with us and taking care of you. We are very much looking forward to welcoming you back again here at Shangri-La Dubai in the near future. Yours sincerely, Hakan Ozel General Manager

10/10 – Hervorragend

Tim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Ein schon etwas in die Jahre gekommene 5 Sterne Haus, das seinen 5 Sternen aber immer noch alle Ehre macht.
Aufenthalt von 5 Nächten im Februar 2022
Antwort von Hakan Ozel am 1. März 2022
Dear Tim, Many thanks for taking the time to post your review on Expedia following your recent stay at Shangri-La Dubai. We are delighted to read about your wonderful experience during your visit. Guest feedback is very important to us as it continuously keeps us motivated to sustain the quality of our services and products. Your excellent remarks are thoroughly appreciated. We look forward to welcoming you back at Shangri-La Dubai in the near future. With kind regards, Hakan Ozel General Manager

8/10 – Gut

Claudia Gina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir waren zufrieden !
Aufenthalt von 6 Nächten im Januar 2022
Antwort von Hakan Ozel am 9. Feb. 2022
Dear Claudia Gina, Thank you for posting your review of our hotel on Expedia! We are delighted to note that you had a great stay, it was our pleasure to take care of you. We look forward to welcoming you back at Shangri-La Dubai again very soon. Sincerely, Hakan Ozel General Manager

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ich liebe die Shangri-la Hotels.
Aufenthalt von 10 Nächten im Januar 2022
Antwort von Hakan Ozel am 9. Feb. 2022
Dear Michael, Thank you very much for taking the time to share your review on Expedia. We are very pleased to learn that you enjoyed our services and products during your stay with us and thank you for your positive remarks. It was our pleasure to be of service to you. We thank you for your patronage and looking forward to welcoming you back at Shangri-La Dubai in the near future. With best regards, Hakan Ozel General Manager

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Shangri-La eben!
Da wir bereits einige Shangri-La Hotels in verschiedenen Ländern besucht haben, haben wir uns bewußt für dieses Hotel entscheiden. Und wie bereits erwartet war dies wieder ein Volltreffer. Schon wenn sich vor einem die Eingangstür des Hotel öffnet hat man das Gefühl angekommen zu sein! Dieses Gefühl trägt einen durch den gesamten Aufenthalt. Wir hatten uns für die Buchung des Clubs entschieden und dies ist natürlich noch einmal ein Highlight. Gerade in einer teuren Stadt wie Dubai sollten man diese Mehrkosten einmal in Relation setzen. Wir sind wie immer begeistert von der Philosophie der Shangri-La Hotels. Der Zustand des Hotels, die Zimmer, der Komfort, das Essen sind auf höchstem Niveau. Das Personal ist bestens ausgebildet und dezent freundlich wenn nicht sogar familiär. Jeder Wunsch wird erst genommen und erfüllt. Man gibt dem Gast das Gefühl ein gerne gesehener und hochgeschätzter Freund zu sein.
Aufenthalt von 4 Nächten im Januar 2022
Antwort von Hakan Ozel am 28. Jan. 2022
Dear Michael, Please accept our sincere thanks for your patronage at Shangri-La Dubai and taking your valuable time to post and share your wonderful review with us on Expedia. We are thrilled to read about your beautiful write up on our hotel’s excellent services and facilities, and that you enjoyed the great hospitality and attention provided by our lovely colleauges throughout your visit. Our goal for our guests is to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. I will personally ensure our people receive your kind commendation and they will all in return be overjoyed as it is always rewarding to see positive feedback from our valued guests such as yourself. It was an honor for us to be of service to you. We thank you for all your compliments and are very much looking forward to your next return to Shangri-La Dubai in the not too distant future. With warm regards, Hakan Ozel General Manager

8/10 – Gut

Ulrike

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel ist etwas in die Jahre gekommen, aber dennoch sehr gepflegt. Das Personal ist sehr freundlich und zuvorkommend. Das Fruehstueck bietet eine grosse Auswahl und das China Restaurant ist sehr gut. Am Pool hat man eine gute Aussicht auf die Stadt, die vorbeigehende Autobahn ist jedoch sehr laut, der Weg zur Metro kurz. Das Hotel ist empfehlenswert.
Aufenthalt von 6 Nächten im Januar 2022
Antwort von Hakan Ozel am 24. Jan. 2022
Dear Ulrike, Thank you for sharing your review on Expedia following your recent patronage at Shangri-La Dubai. We are delighted to learn you enjoyed our hospitality and were satisfied with your dining experience at Dunes café and Shang Palace, Chinese Restaurant. Your generous comments on our facilities and the incredible views are indeed rewarding. We also appreciate your feedback with regards to the state of the product and offerings at the hotel which we will certainly discuss with our relevant division directors involved for possible improvement of our standards in the future. We thank you for your valuable comments are looking forward to welcoming you back at Shangri-La Dubai in the near future. Best regards, Hakan Ozel General Manager

10/10 – Hervorragend

Kai

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
tolle zentrale Lage; super Pool; alles TipTop.
Aufenthalt von 7 Nächten im Oktober 2021
Antwort von Hakan Ozel am 19. Okt. 2021
Dear Kai, Thank you for sharing your positive review on Expedia. We are happy to read you found our hotel’s location great and in proximity to center and enjoyed our facilities such as swimming pool experience during your recent visit. Thank you for your compliments, it was our pleasure to serve you. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. With best regards, Hakan Ozel General Manager

10/10 – Hervorragend

Benedikt

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr nettes Personal, tolles Frühstück. Wegen des Zugangs zum Horizon Club und der Dachterasse ist ein Upgrade auf ein Horizonzimmer empfehlenswert
Aufenthalt von 6 Nächten im August 2021
Antwort von Hakan Ozel am 31. Aug. 2021
Dear Benedikt, Thank you very much for taking the time to share your review on Expedia following your patronage at Shangri-La Hotel, Dubai. We are very pleased to learn that you enjoyed your visit and were satisfied with our hospitality, the breakfast spread during your visit. It is great to see that the Horizon Cub benefits were to your liking as well. Thank you for your recommendations and compliments, it was our pleasure to be at your service. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. With best regards, Hakan Ozel General Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2021
Antwort von Hakan Ozel am 17. Mai 2021
Dear Guest, Thank you for taking your time to share your review on Expedia following your visit to Shangri-La Hotel, Dubai. We are delighted to learn that you enjoyed your stay with us and are very grateful for your excellent remarks. Our heartfelt gratitude for your patronage and we are looking forward to welcome you back at Shangri-La Hotel, Dubai in the near future. With kind regards, Hakan Ozel General Manager

10/10 – Hervorragend

Florian

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice View
Super Hotel nahe der Dubai Mall und den Burj Khalifa. Service und Sauberkeit top
Aufenthalt von 3 Nächten im April 2021
Antwort von Hakan Ozel am 3. Mai 2021
Dear Florian, Thank you for taking your precious time to post you excellent review on Expedia. We are happy to note you loved the location of the hotel with its incredible views of Burj Khalifa and enjoyed the guest room experience. Thank you for your kind compliments, it was our pleasure to be at service. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the nearest future. With best regards, Hakan Ozel General Manager

8/10 – Gut

Juan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 8 Nächten im März 2021
Antwort von Hakan Ozel am 15. März 2021
Dear Juan, We would like to thank you very much for your patronage at Shangri-La Hotel, Dubai and taking your valuable time to post your feedback on Expedia. We are very delighted to learn that you had an amazing guest experience, it was indeed our privilege to serve you. Our heartfelt gratitude for your kind remarks, we look forward to welcoming you back at Shangri-La Hotel, Dubai in the not too distant future. With best regards, Hakan Ozel General Manager

4/10 – Schlecht

Daniel

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
The best Days are over
The best days are over. Still ok but not more. There are a lot of other hotels in Dubai you will get much more for your money.
Aufenthalt von 1 Nacht im Februar 2021
Antwort von Hakan Ozel am 22. Feb. 2021
Dear Daniel, We would like to thank you for your honest review of your recent stay at Shangri-La Hotel, Dubai and sharing your comments on Expedia. We regret to learn that your overall experience did not meet your expectations during your stay. We appreciate your comments as it is through valuable feedback such as yours that we are able to learn from and continuously improve our services. We hope that we will be able to welcome you back again at Shangri-La Hotel, Dubai upon your next visit so that we would exceed your expectations and redeem ourselves. Yours sincerely, Hakan Ozel General Manager

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 6 Nächten im März 2020
Antwort von Hakan Ozel am 18. März 2020
Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Dubai and sharing your feedback on Expedia. We were delighted to read that you were very satisfied with our services and facilities, thank you for your excellent remarks. It was a great privilege to take care of you. We are very much looking forward to welcoming you back at Shangri-La Hotel, Dubai in the nearest future. With best regards, Hakan Ozel General Manager

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gute Lage, sehr aufmerksames Personal. Leider hat das Zimmer und der Gang recht gestunken.
Aufenthalt von 4 Nächten im Februar 2020
Antwort von Hakan Ozel am 9. März 2020
Dear Guest, We would like to thank you very much for staying at Shangri-La Hotel, Dubai and taking your time to post your feedback on Expedia. We are delighted to learn that you found our location convenient and enjoyed colleague’s hospitality during your visit. We also have noted your comments on the odor issue and have instantly addressed the matter of your concern with the Division Heads to look into and tackle further. We are always looking at ways to improve our services and your input is indeed very valued. Thank you again for your valuable feedback, we are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the future. With best regards, Hakan Ozel General Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super freundliches und respektvolles Personal, Sauberkeit einfach Top! Lage auch super und alle Taxi Fahrer kennen das Hotel.
Aufenthalt von 8 Nächten im Februar 2020
Antwort von Hakan Ozel am 2. März 2020
Dear Guest, We would like to thank you very much for choosing Shangri-La Hotel, Dubai for your recent stay and taking your time to post your precious review on Expedia. It is wonderful to learn that you had an excellent experience with us and that our location, cleaning services, as well as our hospitality during your visit were to your liking. Thank you for your positive feedback, it was our privilege to be at your service. We are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. With best regards, Hakan Ozel General Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schönes und zentral gelegenes Hotel und sehr freundlichem Personal. Vergleichsweise geräumige Zimmer und tolles Frühstücksbuffet.
Aufenthalt von 11 Nächten im Februar 2020
Antwort von Hakan Ozel am 25. Feb. 2020
Dear Guest, Thank you for sharing your positive feedback on Expedia. We are happy to note you found our location convenient, enjoyed the room comfort and breakfast experience. Thank you for your compliments towards our hospitality, our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. It was indeed our pleasure to take care of you. We are certainly looking forward to welcoming you back here at Shangri-La Hotel, Dubai in the not too distant future Best regards, Hakan Ozel General Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im Februar 2020
Antwort von Hakan Ozel am 20. Feb. 2020
Thank you very much for your patronage at Shangri-La Hotel, Dubai and taking your valuable time to post your review on Expedia. We are glad to note you had a pleasant stay with us. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our hotel services. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the not too distant future. Best regards, Hakan Ozel General Manager

10/10 – Hervorragend

Aileen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk and bellhop service were excellent. Bed was comfortable and breakfast quality was good but I have stayed in other Shangri La with wider variety of food choices.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hakan Ozel am 24. Mai 2024
Dear Aileen, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your stay with us and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Nyoka

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel. Overall, a great experience at Shangri-La
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Hakan Ozel am 24. Mai 2024
Dear Nyoka,Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your stay with us and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Hortensia Caridad

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Personal muy atento e instalaciones muy bien
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Hakan Ozel am 24. Mai 2024
Dear Hortensia Caridad, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your stay with us and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Arman

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Hakan Ozel am 24. Mai 2024
Dear Arman, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Dinesh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely enjoyed our stay at the property. The breakfast was delicious, with a huge variety of options! The staff were attentive and went out of their way to ensure that we were comfortable.
Antwort von Hakan Ozel am 21. Mai 2024
Dear Mr. Dinesh, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Hawa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Hakan Ozel am 21. Mai 2024
Dear Ms. Hawa, Many thanks for taking your valuable time to post your rating on Expedia following your stay at Shangri-La Dubai.It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

2/10 – Ungenügend

SHAIFALI, Brampton

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service is not good
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Zoltan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location, but the road in front of the hotel is often congested. The property is not new but perfectly maintained and is impeccably clean. Perfect for business stay, also nice for leisure. The key selling point however is the staff. With all capitals: THE STAFF. I have never had such an experience with any staff in any hotel before. From the concierge to the Horizon Club team, everybody provides the highest quality of attention. I am celiac and in need of special diet, and I have never ever been treated with so much attention in any hotel. Shangri La will be my brand to go from now, thank you very much for the fantastic hospitality and experience.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hakan Ozel am 17. Mai 2024
Dear Mr. Zoltan, Thank you for taking your precious time to write and share your great experience with us on Expedia.We are very much delighted to read that you had an amazing time with us and were very satisfied with the services and attention provided by our warm and hospitable colleagues. Our goal for our guests is to experience Shangri-La’s unique spirit of hospitality and a feeling of always being taken care of. It was our pleasure to take care of you. I surely will be sharing your kind compliments with them, and I am pretty sure that they will definitely be overjoyed as it is always rewarding to receive positive feedback from our valued guests such as yourself. We certainly look forward to welcoming you back to Shangri-La Dubai on your next visit. Yours sincerely, Hakan Ozel Area General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
safe, clean, and beautiful we stayed for 4 nights and we had the breakfast package which was well worth it, food was delicious and it was conveniently located near to the metro station. I would definitely stay here again. The staff was welcoming and multilingual which was nice.
Aufenthalt von 3 Nächten im März 2024
Antwort von Hakan Ozel am 17. Mai 2024
Dear Stephanie, Many thanks for taking your valuable time to post your review on Expedia following your stay at Shangri-La Dubai.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Tajinder

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hakan Ozel am 16. Mai 2024
Dear Mr. Tajinder, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

10/10 – Hervorragend

Jessie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staffs, wonderful services.Breakfast are excellent but I don’t know how much I paid for it. Should be pricy. Dubai is not a cheap city to stay.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hakan Ozel am 15. Mai 2024
Dear Mr. Jessie, Many thanks for taking your valuable time to post your review on Expedia.We are happy to learn you enjoyed your time here and were satisfied with our facilities and services. It was our privilege to take care of you. Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai

8/10 – Gut

Bijeta

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel overall was very good, staffs were lovely. However, we booked our hotel for 3 person stay but they offered us 2 person double bed room. They offered us portable small bed for another person but our room was small that due to extra bed there was not enough space so we asked them to take out the bed. So three person had to share the bed together in double bedroom which was not very convenient. Otherwise everything was good. Thank you.
Aufenthalt von 6 Nächten im März 2024
Antwort von Hakan Ozel am 15. Mai 2024
Dear Bijeta, Thank you very much for taking the time to share your review on Expedia about your stay at Shangri-La Dubai. It is through valuable feedback such as yours that we are able to continuously improve our standards.I do regret that some of our products and services did not meet your expectations during your recent stay. Please do let me know if I can be of any assistance to you and I do hope that we will be able to welcome you back to Shangri-La Dubai in the near future.Yours sincerely,Hakan OzelArea General Manager, Operations of Shangri-La Dubai