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Bewertungen von Palette Royal Reflections Hotel and Spa Dubai

4 out of 5
Palette Royal Reflections Hotel and Spa Dubai
Al Jadaf - 1, BurDubai, Dubai

Bewertungen

6,8
34 von insgesamt 161 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
48 von insgesamt 161 Gästebewertungen haben eine Bewertung von 8 - Gut" "
44 von insgesamt 161 Gästebewertungen haben eine Bewertung von 6 - Okay" "
17 von insgesamt 161 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
18 von insgesamt 161 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

7,0/10

Personal & Service

6,6/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Moni, München

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
gutes Hotel nettes Hotelteam
beim Pool kann man die ganze skyline of dubai sehen, es gibt kostenlose transfer zum Metrostation, oder zum Dubai Mall. Beim Frühstück gibt es Buffet mit viel verschiedene Essen.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

2/10 – Ungenügend

alex, wien

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
nicht empfehlenswert, schlechte Lage, unkompetent
- Besonders schlechte Lage, musste jedem Taxifahrer bei ca. 12 Taxifahrten den Weg erklären. - Es gab meistens kein warmes oder heißes Wasser, z.B. in der Nacht von 4. auf 5. Januar. - Zimmer wurde nicht gemacht am 4. Januar, einfach mal vergessen. - Schlechtes TV Angebot, wenig ausländische Sender (in englischer Sprache). - WiFi hats nur sporadisch funktioniert! Sehr schlechte langsame Verbindung! Antwort darauf: ja Internet ist kaputt, es wird repariert... nie was passiert! - Travel Desk wollte nicht eine Buchnung bei einem Beach Club tätigen: Antwort ich kann doch selber anrufen. - Mieser Service! - Absolut überbzahlt!

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Kleines Hotel in den Startlöchern
Dieses Hotel hat leider unseren Erwartungen nicht entsprochen. Dies ist wahrscheinilich der Situation geschuldet, dass die Eröffnung noch nicht so lange her ist und die Abläufe noch nicht passen können. Das Zimmer war sehr klein und es bestand kaum Platz für den Koffer oder für die Kleidung in den Schränken. Des Weiteren wurde einem nicht erklärt, dass man für das Warmwasser einen Schalter außerhalb des BAdezimmers betätigen musste. Die ersten Duschen waren also recht kalt.

6/10 – Okay

Ahmed

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2021

10/10 – Hervorragend

Marie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2021

4/10 – Schlecht

Ryan

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
I ignored the low rating this hotel had, thinking it will be fine as it is a 4 star in Dubai. But it really was below average. Check in only took cash, so i had to go out walking looking for a machine while i was tired. The hotel laundry wanted cash too. And when i asked could i pay at check out they told me no. Back out walking to the machine. My room was claustrophobic and not in great condition. Things like the smoke alarm was just placed on the table next to a square hole which the wiring went into. The staff were not rude or unfriendly but i did have to make follow up calls to reception, asking where things were that i had previously asked for. There was a very strong floral smell in the dark suffocating corridors, as if they were covering a worse smell. The room was pretty cheap though and I think if this hotel was a 3 star then i would consider the quality more acceptable
Aufenthalt von 2 Nächten im November 2021

2/10 – Ungenügend

Nasser Saeed

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It wasn't up to the expectations
Aufenthalt von 5 Nächten im August 2021

8/10 – Gut

Abderezak

Aufenthalt von 11 Nächten im Juli 2021

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was fine, A/C was cool, did not use room service or restaurant, a couple of snags: Wifi allows only 1 login at a time, no proper chair in the room, only low & wide lounge chair. Good value for money overall.
Aufenthalt von 1 Nacht im Juli 2021

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Never again
Very disappointing on everything. Only bed and bed sheets were good in Tokio room.
Aufenthalt von 2 Nächten im Dezember 2020

8/10 – Gut

catherine

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2020

8/10 – Gut

Ibtisam

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2020

8/10 – Gut

Dave, Bolton

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property itself is fine, staff helpful, bed comfortable, breakfast ok. Room a little bit small, but ok, no hot water without switching heater switch on to warm it up, not great, and the local mosque waking us up at around 5am, not pleased! But overall not too bad.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von The Management. am 22. Feb. 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

6/10 – Okay

Guillaume, Paris

Mit einer Gruppe gereist
Je suis resté une moitié de nuit donc je ne peux pas donner un avis objectif
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Management am 5. Feb. 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

8/10 – Gut

Saeed

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Management am 5. Feb. 2020
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future. Yours sincerely, The Management.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2019

8/10 – Gut

Nawal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Farah Latiff am 22. Juli 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

8/10 – Gut

Lalaine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2019
Antwort von The Management. am 22. Juli 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nothing amazing ...just its a 2 star hotel not even 3 The rooms so so so small....how come they accept 3 in the room ....the fit one and only one....if you have your bag then you cannot even move inside the room .....
Aufenthalt von 4 Nächten im April 2019
Antwort von Management am 8. Mai 2019
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future.

10/10 – Hervorragend

ASHRAF

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
هادى وجميل
Aufenthalt von 3 Nächten im April 2019

10/10 – Hervorragend

majid

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
الاستجمام و الراحه
كانت الاقامه جدا رائعه
Aufenthalt von 2 Nächten im Januar 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was lovely. The staff at the, reception, restaurant, room service, all were more than happy to assist. Never had a problem. I asked for a room change once and within a minute I was taken to see another room, which was better & bigger at no extra charge. The supermarket next door is a god send. Clean rooms everyday and a daily top up of the tea & coffee and water water bottles..!oved my stay there and will definitely be going back.
Aufenthalt von 5 Nächten im März 2019
Antwort von The Management. am 3. Apr. 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 – Ungenügend

Moe, Canada

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Probably one of my worst overall experiences in a hotel. The staff is rude (which is a surprise since Dubai usually has the best customer service). There is no sauna as advertised, the steam room was broken, the pool was closed until a sandstorm came and then they opened it and the shisha lounge was closed every time i tried to use it. There was a sand storm during my stay. I asked them to clean my room but unfortunately there was alot of dust still in the room. Again the customer service was horrible. It is extremely deceiving that this hotel has a 4 star rating. I would strongly discourage anyone coming here if they want a good experience in Dubai.
Aufenthalt von 7 Nächten im März 2019
Antwort von The Management am 3. Apr. 2019
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

10/10 – Hervorragend

Saeed

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2019
Antwort von Management am 13. März 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon. Y

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2019
Antwort von The Management am 13. Jan. 2019
We are pleased to read that overall you enjoyed your stay with us. Thank you for sharing your feedback and we look forward to welcoming you back in the future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Improved a lot, friendly and fast responsing staff makes the stay amazing
Aufenthalt von 4 Nächten im Dezember 2018
Antwort von Management am 19. Dez. 2018
Thank you for staying with us. We sincerely appreciate your feedback and we look forward to welcoming you back in the near future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everyday this hotel improves in all the ways, one day it will be a leading hotel in Dubai
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von The Management am 12. Dez. 2018
Thank you for sharing such lovely a review. Your kind words regarding your experience have been shared with the team. We would love to see you back again soon.

6/10 – Okay

Waleed

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im November 2018
Antwort von The Management am 5. Dez. 2018
We appreciate your time taken to share your feedback. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
As usual good hotel, friendly staff, quick service but the only problem is that not being cleaned well, this time bedsheet was dirty when they changed it
Aufenthalt von 4 Nächten im November 2018
Antwort von The Management. am 5. Dez. 2018
We appreciate your time taken to share your feedback. We sincerely apologized that we failed to meet your expectations. Rest assured that your comment has been shared with the team. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

8/10 – Gut

Taan, Dubai

Gut: Personal & Service und Zustand der Unterkunft
Its not bad in general, very friendly staff, good location in the heart of dubai
Aufenthalt von 3 Nächten im November 2018
Antwort von Management am 28. Nov. 2018
We are pleased to read that overall you enjoyed your stay and we appreciate your feedback. Thank you for the kind review and we look forward to welcoming you back in the future.

10/10 – Hervorragend

قط, Japan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
あまり広くはありませんが、おしゃれなお部屋で、ロケーションも抜群です。スタッフの方もとても親切でした。
Aufenthalt von 2 Nächten im November 2018
Antwort von Management am 22. Nov. 2018
Many thanks for the lovely review, we are delighted that you enjoyed your stay with us and we look forward to welcoming you back soon.

8/10 – Gut

Taan, Dubai

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The only bad thing is the cleaning, hotel rooms are not being cleaned well and last time found a used toothbrush and toothpaste
Aufenthalt von 1 Nacht im November 2018
Antwort von Management am 22. Nov. 2018
Thank you for the review of your experience at Reflections Hotel. We sincerely apologize for the shortcoming and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. Once again thank you for sharing your feedback and thereby giving us the opportunity to enhance our service quality.

8/10 – Gut

Taan, Dubai

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
They don’t clean properly, always i found non cleaned areas in the room and non clean mugs and spoon. Last stay i got shocked when i found that they put a used toothbrush and paste!!!!!!!! Used one
Aufenthalt von 2 Nächten im November 2018
Antwort von Management am 22. Nov. 2018
We are extremely concerned and disheartened in reading your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. We look forward to the opportunity of welcoming you back in the future.

8/10 – Gut

Ryan

Gut: Personal & Service und Komfort des Zimmers
Home away from Home
Me and my fiancé stayed at this hotel regularly since 2016 from when it was 3*, so its been a while.. Always find ourselves back because of the great service especially from reception Pandey and the filipino ladies (sorry if i forget names)who have been around ever since. The staff are all really friendly and helpful actually. The room design is amazing and all different, love the fact it has a bath however water temperature is a big issue as most times you can't get cold water after using the hot water.. Not very far off from main areas in the city which is good in terms of moving around. Food is good and reasonably priced.. TV channels though have always been a issue besides news noo english channels literally.. Wifi isnt great too, rooms maintenance is ok much better now as a 4*. Pool is really small not worth a visit and gym is small too, aswell poorly equipped.. Before it had few restaurant options and a bar whereas now you limited to only 1 however there is 24hr room service. Nevertheless will continue as a regular guest
Aufenthalt von 2 Nächten im Oktober 2018
Antwort von Management am 15. Nov. 2018
Thank you for the lovely review. It’s such a pleasure to hear that you very much enjoyed your stay with us. Your thoughtful feedback is very much appreciated We look forward to seeing you again soon.

8/10 – Gut

Mohammad, UAE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rate used to be good before november, affordable and good for short time stay
Aufenthalt von 2 Nächten im September 2018
Antwort von Management am 15. Nov. 2018
We appreciate your feedback. Thank you for staying with us and we look forward to welcoming you back in the near future.

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Oktober 2018
Antwort von Management am 7. Nov. 2018
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Everything is great except cleaning and cleaners who don’t clean properly and every time i go there I complain that the room is not cleaned well
Aufenthalt von 4 Nächten im Oktober 2018
Antwort von The Management am 17. Okt. 2018
We sincerely appreciate your feedback. Your comment regarding the cleaning has been shared with the concerned team to improve on. Please accept our sincere apologies for the inconvenience experienced. We hope we will be able to welcome you back in the future.

10/10 – Hervorragend

Sirwan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im September 2018
Antwort von The Management am 3. Okt. 2018
Thanks for the lovely review. We are glad that you enjoyed your stay and we look forward to having you back again soon.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awesome stay, nice hotel and staff Friendly and clean
Aufenthalt von 3 Nächten im September 2018
Antwort von The Management am 9. Sept. 2018
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

10/10 – Hervorragend

Rashid

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
فندق بصراحه من الاخر وايد حلو
رائعته جدا
Aufenthalt von 1 Nacht im August 2018
Antwort von The Management am 9. Sept. 2018
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

4/10 – Schlecht

Lavinia

Verbesserungswürdig: Komfort des Zimmers
not a good area and very noisy around there , construction going on! plus there is a mosque as well! the price was good tho, but the breakfast was horrible! is not worth buying it overall u pay cheap u get cheap
Aufenthalt von 1 Nacht im August 2018
Antwort von The Management am 16. Aug. 2018
We sincerely appreciate your feedback. Your comment regarding the Breakfast has been shared with the team and we'll be working on it the best to get improved. We hope we will be able to welcome you back in the future.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Bad experience
Aufenthalt von 2 Nächten im Juli 2018
Antwort von The Management am 9. Aug. 2018
We appreciate your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Rest assured that your comment has been shared with the team. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 – Okay

T, Tajikistan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Close to the airport, in the midst of other hotels
Rooms were small but tidy and clean. VERY reasonable last minute rates. The Restaurant was pretty average, half of the a la carte menu was not available. What food was available was OK though.
Aufenthalt von 1 Nacht im Juli 2018
Antwort von The Management am 25. Juli 2018
We appreciate your feedback. Your comment regarding the menu has been shared with the team to look into it. We apologize for any inconvenience caused in this respect. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Value for money
There are areas of improvement, and it would be great if they consider it. But on the other hand, it is nice compare to the cost (Good value for money).
Aufenthalt von 2 Nächten im Juli 2018
Antwort von The Management am 12. Juli 2018
Dear Valued Guest, Thank you for taking the time for the review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 – Gut

OumQ

Gut: Komfort des Zimmers
Hôtel proche des commodités et du centre. Personnel gentil. Mosquée juste en face. Dommage que les espaces communs soient mixtes.
Aufenthalt von 19 Nächten im Mai 2018
Antwort von The Management am 5. Juli 2018
Dear Valued Guest, Thank you for sharing your review. We are pleased to read that overall you enjoyed your stay with us.

8/10 – Gut

Farzia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Decent stay if you have a car to roam around
Hotel is not a huge one but it's okay for the amount we paid. Swimming pool is too small, hours are not good for the roof top lounge, they closes at 6pm. Seriously! Location is not good if you don't have a car. No local restaurant in walk in distance. Interior of the room is nice.
Antwort von The Management am 13. Mai 2018
Dear Ms. Farzia, Thank you for sharing your review. We appreciate your feedback. Please rest assured that we’ve taken your comments in a constructive way to further improve our services. We look forward to the opportunity of welcoming you back in the future.

10/10 – Hervorragend

ALI

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von The Management am 13. Mai 2018
Thank you for the great review. We highly value our guests’ feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.

10/10 – Hervorragend

ALI

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von The Management am 13. Mai 2018
We are extremely pleased to read that you had a great stay with us. Thank you for the wonderful review and we hope to see you again in the near future.

10/10 – Hervorragend

Khalid

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von The Management am 13. Mai 2018
Thank you for the lovely review. We are so glad to hear that you enjoyed your stay with us and we look forward to seeing you again soon.