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Bewertungen von Grand Cosmopolitan Hotel

5 out of 5
Grand Cosmopolitan Hotel
Al Barsha1, behind Mashreq metro station, (previously known as Sharaf DG), Dubai, Dubai

Bewertungen

9,4

Außergewöhnlich

402 von insgesamt 500 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
70 von insgesamt 500 Gästebewertungen haben eine Bewertung von 8 - Gut" "
12 von insgesamt 500 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 500 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
12 von insgesamt 500 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,6/10

Personal & Service

9,4/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Antoinette

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They have a fantastic pool on top of the roof with view over the town and a restaurant and children pool
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Daria Guest Experience Manager am 19. Feb. 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided, specially the pool. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

8/10 – Gut

Filip

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Daria Guest Experience Manager am 31. Jan. 2024
Thank you for your positive review We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 – Hervorragend

Maria

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super freundliches Personal
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Daria Guest Experience Manager am 27. Dez. 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

8/10 – Gut

Susanne

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
/
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Daria Guest Experience Manager am 6. Nov. 2023
Thanks you for your positive reviewBest regards,

10/10 – Hervorragend

Johannes

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
europäisch
Alles super. Übersichtlich, freundlich, schönes Schwimmbad, super Fitness-raum.
Aufenthalt von 1 Nacht im April 2023
Antwort von Daria Guest Experience Manager am 25. Apr. 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.

10/10 – Hervorragend

Johannes

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Parkhaus für umme.
Top Hotel für Dubai. Sehr gut höfliche Rezeption, schöner Pool, gute Restaurant und Bar. Bahn-Station in unmittelbarer Nähe, Parkhaus für umme.
Aufenthalt von 2 Nächten im April 2023
Antwort von Daria Guest Experience Manager am 25. Apr. 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

10/10 – Hervorragend

Martin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schönes Hotel mit einem außergewöhnlich schönem Familien-Hotelzimmer
Aufenthalt von 5 Nächten im April 2023
Antwort von Daria Guest Experience Manager am 17. Apr. 2023
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 – Hervorragend

Norbert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
👍
Aufenthalt von 6 Nächten im Februar 2023
Antwort von Daria Guest Experience Manager am 13. Feb. 2023
Thank you for your positive review We look forward to welcoming you back soon to Dubai and to the Grand Cosmopolitan Hotel.Best regards

8/10 – Gut

Neshat

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Nachfüllen der benutzten Artikel erfolgte nicht. Erst das falsche Zimmer bekommen, wurde aber auf Anfrage korrigiert. Frühstück recht gut, aber Kaffee nachschenken auch mit Wartezeit. Insgesamt okay, aber wir waren das dritte Mal in Dubai und die ersten beiden Hotels waren schöner
Antwort von Daria Guest Experience Manager am 7. Nov. 2022
Whilst we were pleased with the overall comment, we regret the shortfall you have encountered with our services. This is definitely not a common practice. We will investigate the matter further until we understand what happened and take the necessary measures to correct it.We sincerely regret that you have experienced this situation but thank you so much for bringing it to our attention.We hope you will give us a chance to show you our true standards upon your next visit to Dubai and to the Grand Cosmopolitan Hotel.Best regards,

10/10 – Hervorragend

Livia

Aufenthalt von 7 Nächten im Oktober 2022

10/10 – Hervorragend

Esther

Mit einer Gruppe gereist
Gut: Sauberkeit
Hotel in guter Lage (100m zur Metro), freundliches Personal, sehr sauber mit sehr gutem Frühstücksbuffet.
Aufenthalt von 6 Nächten im Oktober 2022
Antwort von Daria Guest Experience Manager am 17. Okt. 2022
Thank you so much for taking the time to share your views on our hotel. We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,

6/10 – Okay

Heiner

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Sauna defekt, Bar geschlossen, Pool eine Baustelle
Aufenthalt von 2 Nächten im August 2022
Antwort von Daria Guest Experience Manager am 6. Okt. 2022
Thank you for taking the time .Please accept our apologies that your overall experience did not live up to your expectations. We regret that we were unable to meet our high standards during your recent stay. We were indeed constraints with the roof top pool restaurant renovation. As for the Sauna, we are confident that our Engineering team fixed it in few minutes. We do hope we get the opportunity to host you again, as our team have taken the corrective actions to be able to meet our guests’ expectations in the future. Best regards,

2/10 – Ungenügend

Armelle

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Wir mussten 2 mal das Zimmer wechseln(1Uhr morgens) und wir bekamen ein Raucherzimmer obwohl wir ein 5 Monate altes Baby haben Es war sehr laut in den Zimmern, unangenehme Gäste
Aufenthalt von 8 Nächten im August 2022
Antwort von Daria Guest Experience Manager am 6. Okt. 2022
Thank you for taking the time to share your review.It appeared that we have missed the mark in providing you with the true experience during your stay. For this reason, please accept our sincere apologies for the inconveniences that you have experienced. Please let us assure you that your encounter at Grand Cosmopolitan Hotel did not truly reflect the service we provide. Please be assured that we have made sure that the relevant heads of departments were made aware of your concerns and that any required corrective actions specially with with rooms allocation for families with kids will be made to be able to meet our guests’ expectations in the future. We hope you will give us the opportunity to host you on your next visit to Dubai to show you our true Hospitality standards .Best regards

10/10 – Hervorragend

Benjamin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hard to find a competitior for such perfection!
One of the best and most perfect hotels I've ever stayed at. Cleanliness and all room amenities were wonderful. The metro is within good walking distance. We stayed there to visit the Expo. The other Dubai points of interest can easily be reached with the metro or an Uber. Stunning rooftop pool as well. The aspect that surprised me most was that everything was in such good shape and taken care of, although the hotel was opened in 2016 already. No dirt in any place and the furnishings looked fairly new. The room was huge and had a big bathroom with separate shower and bathtube. Highly recommendable!
Aufenthalt von 8 Nächten im März 2022
Antwort von Daria Guest Experience Manager am 17. Juni 2022
Thank you for posting such an amazing review highlighting the great experience you have had in our hotel! We are most certainly pleased by your kind words. We are working hard to be the best Hotel in terms of Value and personalized service in Dubai Be assured, all your motivating comments will be passed on to the entire team to highlight their great efforts and dedication towards our guests satisfaction. We look forward to welcoming you back soon to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 – Hervorragend

Buchser

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ein Top Hotel! Alles extrem freundlich und die Sauberkeit wird ganz gross geschrieben! Super gelegen - man ist in 20min praktisch an allen Orten und Sehenswürdigkeiten. Leider nach 9 Tagen wieder nachhause - doch heute ist nicht alle Tage, wir kommen wieder, KEINE FRAGE!
Aufenthalt von 7 Nächten im April 2022
Antwort von Daria Guest Experience Manager am 6. Mai 2022
Thank you for your positive review We are delighted to hear how much you enjoyed our hotel, restaurants and facilities. We very much appreciate also your recognition on the staff service. It was a pleasure to have you as our guest and we look forward to welcoming you back Best regards

10/10 – Hervorragend

Giuseppe

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bei der Buchung habenich angefragt, ob ich das Zimmer bereits um 8.00 Ihr morgens haben könne. Es hat alles super geklappt. Am 2. Tag musste ich das Zimmer aufgrund von Arbeitennim Zimmer nebenan wechseln. Ich habe sogar kostenfrei ein Upgrade von Executive Suite auf eine Grand Suite bekommeb und ein gratis Abendessen für die Unannehmlichkeiten.
Aufenthalt von 6 Nächten im April 2022
Antwort von Daria Guest Experience Manager am 29. Apr. 2022
Thank you so much for taking the time to share your views on our hotel. We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards,

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Januar 2022
Antwort von Daria Guest Experience Manager am 29. Apr. 2022
Thank you for your positive review Best regards

10/10 – Hervorragend

Lennart Andreas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was an absolutely fantastic stay! Thank you to the hotel staff and especially the kitchen folks who helped to make this a memorable vacation for us. I don't even know where to start, but I'll try: Firstly, the hotel is very well placed, the station Mashreq can be reached with a very short walk, which is super convenient. When we arrived we were very pleasantly surprised about the hospitality and friendliness of the staff. Everything was explained so well and nicely. The hotel itself is very well equipped with a fitness room, massage parlor and more. When we got to our rooms, we were again amazed by the sheer size of it. It was huge! And absolutely spotless and clean. Also, there was a panel which enabled the control of the whole room, air conditioning, lights, everything. The Do Not Disturb signs are digital, which makes less mess and is easier to be worked with. Some nights the staff even rang our doorbell to ask if we needed something, it was fantastic. But let me tell you about the food: I have seldomly eaten as well as I have here. The breakfast was very grand with enough opportunities for everyone. This is one of the locations where you can blindly pick anything to eat and be sure it will taste fantastic. We even booked the dinner package, where we could eat at the dinner buffet every night, and we looked forward to it everyday. The food was different every single day and very high quality! Some nights even beef filets were served, garpaccio, salmon. It was great!
Aufenthalt von 10 Nächten im März 2022
Antwort von Daria Guest Experience Manager am 8. Apr. 2022
Guest Experience Manager Thank you for your review highlighting the great experience you have had in our hotel, and we are most certainly pleased by your kind words. We are working hard to be the best Hotel in terms of Value and personalized service in Dubai Be assured, all your motivating comments will be passed on to the entire team to highlight their great efforts and dedication towards our guests satisfaction. We look forward to welcoming you back soon to Dubai and to the Grand Cosmopolitan Hotel. Best regards

8/10 – Gut

Bruno

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Hotel war sehr schön, aber das Personal beim Empfang leider sehr unmotiviert und überhaupt nicht hilfsbereit!
Aufenthalt von 3 Nächten im März 2022
Antwort von Daria Guest Experience Manager am 5. Apr. 2022
Thank you so much for taking the time to share your views on our hotel. We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We took note of your comments regarding the Reception team and based on your feedback, we will intensify our training program to ensure that all member of our teams reflect the professionalism that we are known for. We would like to assure our customers that our main focus and main investment is geared towards the development and training of our Human Resources. We would like to invite you to experience our hotel on your next visit to Dubai to appreciate that the incidents you have faced during your visit are certainly not "common" but unfortunate. Best regards

10/10 – Hervorragend

Nikolina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Personal ist sehr nett, freundlich ich würde weiter empfehlen. Hotel ist sehr sauber.
Aufenthalt von 7 Nächten im März 2022
Antwort von Daria Guest Experience Manager am 1. Apr. 2022
It is really nice to know that you had a good stay with us and that the team attended your requests and made your stay comfortable. We very much appreciate your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest. We sincerely do hope that we would have the opportunity of welcoming you back again as our guest. Best regards ,

10/10 – Hervorragend

Diana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Der ganze Service, das Essen und vor allem die Mitarbeiter sehr freundlich und zuvorkommend!! Wir kommen wieder!!!
Aufenthalt von 6 Nächten im März 2022
Antwort von Daria Guest Experience Manager am 22. März 2022
We are delighted to hear how much you enjoyed our hotel, restaurants and facilities. We very much appreciate also your recognition on the staff service. It was a pleasure to have you as our guest and we look forward to welcoming you back Best regards

10/10 – Hervorragend

Jon-Andri

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Das Hotel bietet neben dem sehr freundlichen Personal eine wunderschöne Dachterrasse mit Pool. Das Restaurant auf der Dachterrasse serviert bis um 13 Uhr köstliche Speisen und Getränke. Einen speziellen Dank an das Team auf der Dachterrasse!
Aufenthalt von 6 Nächten im Februar 2022
Antwort von Daria Guest Experience Manager am 22. März 2022
It is really nice to know that you had a good stay with us and that the team attended your requests and made your stay comfortable. We very much appreciate your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest. We sincerely do hope that we would have the opportunity of welcoming you back again as our guest. Best regard ,

10/10 – Hervorragend

Andreas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Februar 2022
Antwort von Daria Guest Experience Manager am 22. März 2022
Thank you for your positive review Best regards,

8/10 – Gut

Selina

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2022

10/10 – Hervorragend

Thorsten

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Selten ein solch aufmerksames Personal erlebt. Frühstück absolut klasse und wertig, sehr sauber und hygienische Vorkehrungen überall eingehalten wo möglich, für ein Stadthotel grosse Poolanlage, viele Liegen. Zimmer sehr gross, modern und sehr sauber. Technisch wertig.
Aufenthalt von 5 Nächten im Januar 2022
Antwort von Daria Guest Experience Manager am 22. März 2022
It is really nice to know that you had a good stay with us and that the team attended your requests and made your stay comfortable. We very much appreciate your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest. We sincerely do hope that we would have the opportunity of welcoming you back again as our guest. Best regards

10/10 – Hervorragend

Marius

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Hotel in Al Barsha
Super schönes neues Hotel. Zimmer und alles sehr sauber und gepflegt. Frühstücksbuffet hat eine riesige Auswahl an lokalen und internationalen Speisen. Der Rooftop Pool ist klasse, ausreichend Liegen vorhanden. Das Hotel schenkt keinen Alkohol aus.
Aufenthalt von 2 Nächten im Dezember 2021

8/10 – Gut

Manuel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes modernes Hotel mit Abzügen beim Abendessen
Sehr neues, modernes Hotel. Wir haben Halbpension gebucht, vielleicht ein Fehler. Das Frühstück war gut aber das Abendessen nicht wirklich abwechslungsreich. Gute Qualität aber die Auswahl nicht wirklich groß. Das Zimmer war groß, sauber und sehr modern. Multimedia Möglichkeiten am TV inkl Netflix sehr gut. Die Lage ist ok. Die metro ist 5 minuten fußläufig. Die Aussicht am Pool ist toll mit Blick auf den Bursh Al arab. Für Europäer eine kleine Anmerkung, es wird kein Alkohol angeboten. All in all ein gutes Hotel
Aufenthalt von 9 Nächten im Oktober 2021

10/10 – Hervorragend

Daniel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Preis-Leistung TOP, auch wenn die Umgebung nicht zum Hotel passt.
Aufenthalt von 9 Nächten im September 2021

8/10 – Gut

Rajagobal

Aufenthalt von 6 Nächten im September 2021

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a pleasant stay at the grand cosmopolitan. There are a lot of supermarkets and restaurants around the hotel. The mall of emirates is just 10min away by foot. The pool is amazing, the gym is new and clean. They did great COVID measures. We felt same throughout our holiday and highly recommend the hotel. Greetings from Germany
Aufenthalt von 8 Nächten im März 2021
Antwort von Daria - Guest Experience Manager am 29. März 2021
Thank you for taking the time to review our hotel online. We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 – Hervorragend

Raphael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Dezember 2020
Antwort von Daria - Guest Experience Manager am 14. Jan. 2021
Thank you for your review. We look forward to welcoming you back to the Grand Cosmopolitan Hotel

8/10 – Gut

Arup

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good hotel but not in a convenient location
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Daria Guest Experience Manager am 28. Mai 2024
Thank you for taking the time to review our hotel online. We are pleased to note that you were satisfied with our property and with the services we provided. As for the location, we appreciate your feedback however, the hotel is located in the heart of emerging Al Barsha, less than 10 minutes walking distance from the very popular Mall of Emirates and approximately 10 to 15 minute drive (max) to the Jumeirah beach front areas. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards,

10/10 – Hervorragend

Ancy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We have a wonderful 5 night stay. Staff were so welcoming and always ready to help. They were very honest about how to get services and best options.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Daria Guest Experience Manager am 13. Mai 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

10/10 – Hervorragend

Sam

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Daria Guest Experience Manager am 6. Mai 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 – Hervorragend

Joan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im März 2024
Antwort von Daria Guest Experience Manager am 15. Apr. 2024
Thank you so much for taking the time to share your positive views on our hotel. We appreciate the effort.Best regards,

10/10 – Hervorragend

Mike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Enjoyed our stay. Good hotel. Great food, close to metro and mall.
Aufenthalt von 4 Nächten im April 2024
Antwort von Daria Guest Experience Manager am 15. Apr. 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 – Hervorragend

Michelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was big and spacious and the restaurant offered various dishes that are unique and delicious. The metro station is only about 3 min walking distance- extremely convenient to get to anywhere in the city. The hotel shuttle was also a plus to go to the beach and the mall.
Aufenthalt von 6 Nächten im März 2024
Antwort von Daria Guest Experience Manager am 15. Apr. 2024
Thank you so much for taking the time to share your views on our hotel. We appreciate the effort.We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,

10/10 – Hervorragend

Raymundo

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel has comfortable rooms and great food options for breakfast and dinner. Only downside is we had to take a taxi everywhere. We did find their travel services helpful so we could do more on our short 3 night stay.
Aufenthalt von 3 Nächten im März 2024
Antwort von Daria Guest Experience Manager am 15. Apr. 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

2/10 – Ungenügend

Antonio

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Bad front desk ,after flying for 15 hrs they did not have my reservation,I made 2 reservations and could only find 1 even after giving them my confirmation number ,made me wait 1-2 hours trying to find reservation,poor front desk and management
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Daria Guest Experience Manager am 29. Apr. 2024
We're truly sorry to hear about the frustration you encountered with your reservations upon arrival. This experience does not reflect the standard of service we aim to provide. We did have a glitch in the systems where the reservations were not showing internally.Rest assured, we took your feedback seriously and addressed this issue promptly with our front desk team and management to ensure improved coordination and efficiency in handling reservations in the future. Your patience is greatly appreciated, and we hope for the opportunity to make it up to you with a smoother and more pleasant stay next time.Best regards,

10/10 – Hervorragend

Stephanie

Mit dem Partner gereist
Great property. Very clean, excellent brunch. Nice amenities.
Aufenthalt von 2 Nächten im März 2024
Antwort von Daria Guest Experience Manager am 28. März 2024
Thank you so much for taking the time to share your views on our hotel. We appreciate the effort.We are delighted to see that you have found our services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,

10/10 – Hervorragend

Dana Shageeva

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed our stay! Very clean, friendly staff, close to many sights. Would stay again !
Antwort von Daria Guest Experience Manager am 8. März 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

10/10 – Hervorragend

ANtwaun

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My stay was great they even decorated my room for my birthday
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Daria Guest Experience Manager am 8. März 2024
Happy Birthday once again and thank you for taking the time to review our hotel online. We appreciate the effort.It is a pleasure to read from your comments that you were delighted with the service of our associates, which will be shared with the team. Customer Care is indeed amongst one of our highest priorities and it is always rewarding to receive such compliments.Best regards

10/10 – Hervorragend

Carlos A, Union city

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is nice and up-to-date. The staff is very nice. The rooms are large and spaces. There are great amenities on the property and you are assessable to serve different shopping and eateries nearby.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Daria Guest Experience Manager am 28. Feb. 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards,

10/10 – Hervorragend

farha

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Second stay at this hotel. Staff were extremely polite and friendly. Kids pool was great. Rooms are spacious.
Aufenthalt von 8 Nächten im Februar 2024
Antwort von Daria Guest Experience Manager am 28. Feb. 2024
Once again thank you for your visit and for posting an amazing review. As a regular guest to our hotel we certainly appreciate your feedback and it is an absolute pleasure to read those kind words about our staff. Thank you once again for your loyalty and it was a pleasure to have you as our guest! We look forward to welcoming you back Best regards

10/10 – Hervorragend

Nobuhiko

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
High quality hotel with kind staff, good interior, delicious breakfast, nice swimming pool and so on. It’s in a walking distance from the MRT station. Surrounding area is safe but very local.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Daria Guest Experience Manager am 26. Feb. 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

10/10 – Hervorragend

Brian

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s amazing there is both a breakfast and dinner buffet.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Daria Guest Experience Manager am 26. Feb. 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

10/10 – Hervorragend

Jacqueline

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sofia on the front desk was lovely and welcoming. Personalized service from all front office staff. Breakfast buffet had good variety but getting coffee and cappuccino was sometimes a long wait; had to flag down wait staff each time.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Daria Guest Experience Manager am 16. Feb. 2024
Thank you for your positive review It is a pleasure to read from your comments that you were delighted with the service of our associates, which will be shared with the team. Customer Care is indeed amongst one of our highest priorities and it is always rewarding to receive such compliments.We regret the long wait for the coffee but thank you for bringing it to our attention. We will pass the comment to the Food and beverage manager for his immediate action. We look forward to welcoming you back soon to Dubai and to the Grand Cosmopolitan Hotel.Best regards

10/10 – Hervorragend

Mariana Rodríguez

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelentes instalaciones, atención del personal y está muy cercana a una estación de metro.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Daria Guest Experience Manager am 13. Feb. 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards

10/10 – Hervorragend

Rosa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comoda posizione hotel molto bello , ultimo piano con terrazza non molto entusiasmante
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Daria Guest Experience Manager am 13. Feb. 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards

8/10 – Gut

Muhammad Ali

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing hotel; amazing location
Amazing service; amazing tour booking with Mr Mohammed.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Daria Guest Experience Manager am 5. Feb. 2024
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards