- Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was exceptionally clean. We had two rooms on our reservation. The rooms very clean, beds were extremely comfortable. Staff was vet nice and friendly. I did encounter a situation with our reservation during our stay and then at check out. I tried calling during our drive to ND on 5/15 to add an additional day to our reservation but no one picked up the phone. I even reached out to Expedia to try and contact the hotel but they couldn’t reach anyone. The phone just rang and rang. I tried calling about 8 times throughout the day. Expedia tried 4 times to no avail. Anyways, we had to do a separate reservation upon check in which I paid for. I don’t know what happened but I ended up getting charged for the days I prepaid thru Expedia and a pet fee but we didn’t have a pet. Anyways the gentleman at the counter at check out was very nice and apologetic and processed my refund immediately. Despite the issues we encountered with our reservations the hotel itself and staff was great and I would definitely stay here again.