Ausstattung der Unterkunft
Verfügbarkeit prüfen

Bewertungen von Crowne Plaza Auburn Hills, an IHG Hotel

3.5 out of 5
Crowne Plaza Auburn Hills, an IHG Hotel
1500 N Opdyke Rd, Auburn Hills, MI

Bewertungen

7,8

Gut

403 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
286 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
143 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
100 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
69 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

7,2/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Haran

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was nice to have the pool and hot tub ameneties.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Adrienne

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great time and the beds and pillows were so nice! Enjoyed the Sauna, hot tub and the work out facilities as well.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Julian am 22. Mai 2024
Thank you for your feedback. We are glad that we were able to meet your expectations and that you enjoyed our comfortable beds and pool & spa. We hope to see you again in the future.

10/10 – Hervorragend

Anthony

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly staff, clean room
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Stephanie

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Julian am 22. Mai 2024
Thank you for taking the time to rate our hotel.

10/10 – Hervorragend

Brian

Aufenthalt von 2 Nächten im April 2024
Antwort von Julian am 19. Apr. 2024
Thank you for taking the time to rate our hotel!

10/10 – Hervorragend

Olivia

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Tina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Every one at the hotel was very pleasant and great service.
Aufenthalt von 2 Nächten im April 2024
Antwort von Julian am 19. Apr. 2024
Thank you for taking the time to rate our hotel!

4/10 – Schlecht

Aaron

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
I liked the cleanliness, but first night we stayed had Constrution in room right next to us at 8 in morning, then that night had people in hall way fighting and yelling till mid night then cops finally showed up.
Aufenthalt von 2 Nächten im April 2024
Antwort von Julian am 8. Apr. 2024
Thank you for taking the time to provide feedback on your recent visit to our hotel. I am sorry for failing to meet your expectations and I will be sure to share your comments with my team. We hope you consider giving us a second chance in the future.

4/10 – Schlecht

Benjamin L, North Olmsted

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Liked the property. Didn’t like having to call front desk on four occasions about people next door being extreme loud, slamming door and yelling. Thought it took to long before issue was solved.
Aufenthalt von 1 Nacht im April 2024
Antwort von Julian am 8. Apr. 2024
Thank you for taking the time to provide feedback on your recent stay with us. I am sorry about the excessive noise and will be sure to share your experience with my team to ensure we do a better job handling similar situations like this in the future. I hope you consider staying with us again during your next visit to Auburn Hills.

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location to the expressway and always clean. The staff is always great. We love the pool and spa as well.
Aufenthalt von 1 Nacht im März 2024
Antwort von Julian am 8. Apr. 2024
Thank you for taking the time to provide feedback on your recent stay with us. I will be sure to share your comments with the team and we look forward to serving you during your next Auburn Hills visit!

10/10 – Hervorragend

Kerri

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the room! The bed was extremely comfortable, the hot tub was great and the restaurant including breakfast was amazing.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Julian am 26. März 2024
Thank you for providing feedback on your recent stay with us. I am joyful that we were able to meet your expectations and I will be sure to share your comments with my team. We look forward towards serving you again in the future!

10/10 – Hervorragend

Dean

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean rooms. Nice showers, great location and free parking.
Aufenthalt von 1 Nacht im März 2024
Antwort von Julian am 17. März 2024
Thank you for your feedback! I am glad that you enjoyed your stay and I will be sure to share your comments with my cleaning team. We look forward to serve you in the future!

8/10 – Gut

Shaena

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We love the sauna and pool room! Wish there was an in-room jacuzzi option.
Aufenthalt von 1 Nacht im März 2024
Antwort von Julian am 14. März 2024
Thank you for your feedback! We are super happy to know that we met your expectations and we look forward to serving you in the future!

4/10 – Schlecht

Dustin

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
We paid for our room with expedia and got to the hotel and didnt know there was a 100 dollar deposit and it has to be on card . So i was told theres a 50 dollar deposit but apparently thats only on weekdays . The doors slam loud and as for pool no one enforce the rules there were a bounch of teens jumping in and splashing being super loud we have a baby and a autistic 5 year old so we had to leave the pool.not satisfied by any means
Aufenthalt von 1 Nacht im März 2024
Antwort von Julian am 12. März 2024
Thank you for your feedback. I am sorry for failing to meet your expectations and I hope you give us a second chance to better serve you in the future.

2/10 – Ungenügend

Desiree

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not responsible
Aufenthalt von 1 Nacht im März 2024
Antwort von Julian am 12. März 2024
Thank you for your feedback. I am sorry for failing to meet your expectations and I hope you consider giving us a second chance to serve you in the future.

6/10 – Okay

Shala

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
yes
it was ok said no smoking but our whole floor smelled like weed . breakfast was disgusting and should be complimentary for guests only good thing was the fruit and muffins
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Julian am 26. Feb. 2024
Thank you for providing feedback on your recent stay with us. I am sorry for failing to meet your expectations and I assure you that we will use your comments to ensure we provide our guests with a positive experience. We hope to see you again in the future.

2/10 – Ungenügend

Leah

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
They were rude
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Julian am 26. Feb. 2024
Thank you for your feedback. I am sorry for failing to meet your expectations and we hope you consider staying with us again in the future.

10/10 – Hervorragend

Stormi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful rooms, very clean and spacious! The beds are super comfortable and the breakfast buffet 10/10
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Julian am 26. Feb. 2024
Thank you for taking the time to provide feedback on your recent stay with us. I am glad that we were able to meet your expectations and we look forward towards serving you again in the future!

10/10 – Hervorragend

Delaney

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Walls are thin but it was very clean. Hot tub pool and sauna were very nice. Friendly staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Julian am 24. Feb. 2024
Thank you for your feedback. I am glad we were able to meet your expectations and we look forward towards serving you in the future!

8/10 – Gut

Kevin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel. Breakfast shouldnt be an extra cost. Its a buffet.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Julian am 24. Feb. 2024
Thank you for your feedback. I am glad we were able to meet your expectations and we look forward towards serving you in the future!

6/10 – Okay

Amber, BAY PORT

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
My husband and I have stayed at this hotel several times back when the palace of Auburn hills was still in use. We like the convenience of how close it is to Great Lakes Crossing. We also loved getting food and beer flights from O'Malley's Pub. Expedia advertises this as being the restaurant onsite so we booked a stay with our 1 and 3 year old this weekend. It’s not O’malleys anymore.. the restaurant onsite now had horrible evening service (so so slow) but breakfast waitress was very attentive. The pool was freezing. There were no clean towels. There was peanuts and food floating in hot tub & a little girl eating in it (where were your parents?) Certainly didn’t feel clean. The bathroom in the room is what makes it or breaks it for me. Ours had hair and a very thick toenail on the floor & the shower curtain had ripped holes in it. Definitely ready to be retired. Sadly, this is no longer a favorite of ours and we wouldn’t choose to stay here again. The lobby and onsite restaurant do look high end/ nice design choices BUT it appears rundown / not well kept.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Julian am 21. Feb. 2024
Thank you for providing feedback on your recent stay with us. I am sorry for failing to meet your expectations and I will be sure to use your comments to fine tune our operation and provide our guests with a more positive experience. We hope you consider staying with us in the future.

4/10 – Schlecht

Josh

Mit der Familie gereist
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Julian am 21. Feb. 2024
Thank you for taking the time to rate our hotel.

10/10 – Hervorragend

L

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s was nice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Julian am 17. Feb. 2024
Thank you for rating our hotel!

10/10 – Hervorragend

Martha

Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Julian am 17. Feb. 2024
Thank you for your feedback!!

8/10 – Gut

Taylor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy to find. Really clean and nice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Julian am 17. Feb. 2024
Thank you for taking the time to provide feedback on your recent stay with us. I am glad that you found our location and hotel cleanliness to be the highlights of your stay. We look forward to serving you in the future!

10/10 – Hervorragend

Keith

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Julian am 17. Feb. 2024
Thank you for taking the time to rate our hotel!

10/10 – Hervorragend

Wesley

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Julian am 26. März 2024
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

8/10 – Gut

Tsuyoshi

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Julian am 26. März 2024
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

10/10 – Hervorragend

Stephen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Julian am 10. Feb. 2024
Thank you for taking the time to rate our hotel!

8/10 – Gut

Zackari

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s was a great stay
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Julian am 3. Feb. 2024
Thank you for your wonderful feedback! I am delighted that you had a great stay!

8/10 – Gut

Jacci

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Freezing pool
Everything was wonderful except the pool. It was so sold that all the children piled in the hot tub to swim. I question the temperature and they said it appeared the thermostat they worked on previously was Working. The children wouldn’t even stay in. Their lips were blue. For this reason I won’t stay again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Julian am 29. Jan. 2024
Thank you for your feedback. I am glad we were able to meet your overall expectations and I will share your comments with our maintenance team to ensure our pool is kept at the appropriate temperature. We hope to see you again in the future.

8/10 – Gut

Rachel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great besides the family pizza party going on in the pool area and all the kids in the hot tub. By the time 9 came and it was adult only the hot tub looked disgusting.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Julian am 29. Jan. 2024
Thank you for your feedback. I am glad that we were able to meet your expectations and we look forward to serving you again in the future.

6/10 – Okay

Amelia

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Front desk staff were very nice and accommodating. The room was dirty and dated. I did enjoy the pool, hot tub, and sauna. Overall average hotel, not worth the price.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Julian am 29. Jan. 2024
Thank you for taking the time to provide feedback on your recent stay with us. I am glad that you were able to enjoy our pool and spa area and I will be sure to share your comments with my cleaning team to ensure we provide our guests with a clean room. We hope to see you again in the future!

10/10 – Hervorragend

Tatiana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Julian am 16. Jan. 2024
Thank you for taking the time to rate our hotel!

6/10 – Okay

Amanda

Gut: Personal & Service
The furnace in the room was super loud and I couldn’t sleep. The area around the pool needed to be cleaned. Same garbage was there the night before and in the later morning around 11am
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Julian am 29. Jan. 2024
Thank you for your feedback. I assure you that I will share our comments with my team to ensure this does not reoccur in the future. We hope to see you again in the future.

2/10 – Ungenügend

Scott

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
So much bromine in the pool just being near it burned my eyes. Kids hollering up and down the hallways late at night. Tv was out half the night cause they have satellite and there was a storm.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Julian am 16. Jan. 2024
Thank you for your feedback. I am sorry that we were unable to meet your expectations and I assure you that we will use your comments to fine tune our operation to ensure we provide our future guests with a more memorable experience. We hope you give us a second chance in the future.

10/10 – Hervorragend

Justin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Julian am 16. Jan. 2024
Thank you for rating our hotel!

10/10 – Hervorragend

Theresa

Gut: Sauberkeit und Ausstattung
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Julian am 16. Jan. 2024
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

8/10 – Gut

Mark

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Julian am 16. Jan. 2024
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

10/10 – Hervorragend

Kelley

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Julian am 8. Jan. 2024
Thank you for rating our hotel!

10/10 – Hervorragend

Stephanie

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Julian am 8. Jan. 2024
Thank you for taking the time to rate our hotel!

10/10 – Hervorragend

Marcus

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Julian am 8. Jan. 2024
Thank you for your feedback!

4/10 – Schlecht

Andrew

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Good and bad
The employees were friendly and attentive. The room seemed like it was still under some type of construction. The thermostat was hanging by the wires. We had to contact maintenance to come in and fix the hvac unit so the thermostat would turn on. The pullout couch bed was absolutely horrible. You could literally feel every spring in the “mattress”. I would not recommend. The pool was fun and the kids enjoyed this. The hot tub was also fun. However the light that goes in the wall in the hot tub was pulled up and sitting in the edge of the hot tub.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Julian am 3. Feb. 2024
Thank you for taking the time to provide feedback on your recent visit to our hotel. I am sorry for failing to meet your expectations and I will be sure to use your comments to fine tune our operation. We hope you consider giving us a second chance in the future.

2/10 – Ungenügend

Ann, Pickerington

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Julian am 27. Dez. 2023
Thank your for taking the time to rate our hotel.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staff was professional and courteous.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Julian am 27. Dez. 2023
Thank you for taking the time to provide feedback on your recent stay with. I am glad that our staff service met your expectations and we look forward to seeing you in the future!

6/10 – Okay

eric

Gut: Personal & Service
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Julian am 13. Dez. 2023
Thank you for rating our hotel.

8/10 – Gut

Andy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bar staff was great in trying to find a specific sporting event for me
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Julian am 8. Dez. 2023
Thank you for the positive feedback. I am glad our team was able to meet your expectations!

10/10 – Hervorragend

Christina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Julian am 8. Dez. 2023
Thank you for taking the time to rate the Crowne Plaza of Auburn Hills!

10/10 – Hervorragend

Jeff

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Julian am 13. Dez. 2023
Thank you for taking the time to rate your experience at the Crowne Plaza of Auburn Hills!

6/10 – Okay

Robert

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
We were disappointed that the restaurant had changed. We booked this hotel because they had traditionally served a Thanksgiving buffet, however not only was their no buffet, the restaurant was closed for a private event Thanksgiving night. Thankfully McDonalds was open. I also booked a room with an accessible bathtub/shower and that was not provided. i can only assume that they no longer have these rooms.
Aufenthalt von 3 Nächten im November 2023
Antwort von Julian am 30. Nov. 2023
Thank you for providing feedback on your recent stay with us. I am sorry for failing to meet your expectations with our restaurant service on Thanksgiving. I assure you we will resume our Holiday services moving forward. We hope to have the opportunity to serve you again in the future.