4/10 – Schlecht
Kevin
Mit der Familie gereist
24. Juli 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Avoid at all cost.
While the overall stay met what's expected for a 2-3 star hotel, the overall service was horrible. Booked through Expedia which was smooth. When checking in, was asked for a credit card to cover possible incidentals. This is typical and expected. Had a reasonable stay, checked-in and out on time and didn't incur any expenses. However, the $200 deposit was charged anyway.
Called the hotel to resolve the situation and was transferred to the "Owner". This had to be the rudest person I've spoken with in years. I've read other reviews saying this about this person as well. This is one phone call I wish I would have recorded. He was very aggressive and argumentative. Consistently spoke over me and overall treated me with distain. When I asked him his name, all he would say is "Front Desk". He would not even share his name or acknowledge he was the owner. He said they didn't see a charge from the hotel to my credit card. When I tried to say the charge from the hotel had already been posted to my account, he cut me off and said there is no charge. While they are attempting to apply credit, we'll see what happens. If the credit comes through, great, but I've never treated with such distain from a business in my life
Overall, you have many hotel options in this area. I stayed here because other members of my family stayed here. Will never do it again and I recommend you find another place to stay besides the Best Western in Altoona, IA.
Kevin
Aufenthalt von 2 Nächten im Juli 2025