3/5: Okay
Verifizierter Reisender
Mit der Familie gereist
7 Aug. 2019
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
This is a modern and well equipped hotel that we would normally recommend. We were not happy with the service at the check-in though. We had booked a (non-smoking) room with two queen bed and a sofa bed, so we would have enough space for two adults and two teenagers. They gave us a key to such a room but when we entered a fat cloud of smoke surrounded us. This was not just a smell but like somebody just had a party in there. When we asked for another room we were offered a room with one queen and a sofa bed as no other room was available. When I remarked that this room was actually smaller than I paid for the guy at the front desk told me that we would receive a refund of a mere 10$ for this (via Expedia) which we actually did not receive until today. When we entered the smaller room the sofa bed was not prepared and only after our third walk to the front desk the guy reluctantly prepared the sofa bed for us (we had the feeling that he rather wanted us to do that on our own). The next day we learned that the hotel staff was well aware from the beginning that the original room was unbearable and was to be „desmoked“ by a machine on the costs of the former guests. Knowing that I think it is just an insolence that this room was even offered to us. To sum up: We neither received an apology nor a refund for the smaller room. I think that this is actually a great hotel but such treatment of guests can really spoil it all.
Aufenthalt von 2 Nächten im Juli 2019
