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Bewertungen von Holiday Inn Express Denver Downtown, an IHG Hotel

3 out of 5
Holiday Inn Express Denver Downtown, an IHG Hotel
1715 Tremont Place, Denver, CO

Bewertungen

7,2

Gut

361 von insgesamt 1012 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
256 von insgesamt 1012 Gästebewertungen haben eine Bewertung von 8 - Gut" "
148 von insgesamt 1012 Gästebewertungen haben eine Bewertung von 6 - Okay" "
122 von insgesamt 1012 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
125 von insgesamt 1012 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,0/10

Personal & Service

7,4/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Miriam

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Holiday Inn am 26. März 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 – Gut

Anja

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im September 2022
Antwort von Hotel Management am 19. Sept. 2022
Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2020
Antwort von Viron am 14. März 2020
Thank you for taking a moment to review our hotel. I am so please that you had a perfect stay with us. We look forward to welcoming you back soon

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Viron am 2. März 2020
Thank you for taking a moment to review our hotel. I am pleased that you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit
Aufenthalt von 5 Nächten im Dezember 2019
Antwort von Front Desk am 19. Dez. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 – Gut

Alexander

Gut: Sauberkeit und Personal & Service
Sehr gute Lage Service freundlich Bad recht klein
Aufenthalt von 2 Nächten im September 2019
Antwort von Front Desk am 20. Sept. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Cosme

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly & very accommodating
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Laura

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The staff were great and really tried to be helpful. Expedia had the right room booked but the room isn’t a guarantee and it isn’t what we reserved. The staff were great about making it happen. Expedia could be better.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Chelsea

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Sarah

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The air conditioner did not work for the entire stay nor the room phone. The room phone was explained as being due to recent renovations. I had tried to call down through my phone several times and was transferred to the main menu or they could not hear me and never got transferred to the front desk. I ended up having to walk down each time. Apparently they were working on the AC unit and each time I passed the front desk, they had no updates. The final night the front desk attendant had no knowledge about the issue and tried to reiterate that a technician just needed to come adjust the thermostat and that they ran on central air but she did not know about any issues with the AC. I told her that apparently it was not working and she said she would look into it and send a technician up to change the room temperature if it was fixed. No one changed the room temperature throughout the stay, fixed the air conditioner, or gave me any updates. I asked for a fan but they said they were all out. I was never offered a room change or given any updates other than when I asked and they always stated it was being worked on or they did not know there was an issue. I did not sleep well for the entire stay as I was sweating and restless.
Aufenthalt von 3 Nächten im Mai 2024

2/10 – Ungenügend

Brian

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The AC did not wok
Aufenthalt von 4 Nächten im Mai 2024

4/10 – Schlecht

Gerard

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
No temperature control in room so you are stuck with the temperature they decide no fan and very limited air coming out of one little vent The TV is not watchable from the bed Desk is perfect though IF you are an NBA Center Break fast was good though and the room was large .. This was a remodel of the old Brown Palace Tower.. which failed
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

KAREN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was pleasant and comfortable! The breakfast offered was also very good including a large variety of choices
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

MARK

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
There is a nice safe reasonably priced parking garage less than a block down the street from the main entrance. The staff will not tell you this because they are pushing they're Valet parking which is not on site and expensive.
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Miriam

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
I was there on a snowy day and the floors in my room were sopping wet and smelled mildewy. The bedding they gave us for the pull out was just a set of sheets. The valet parking sign said “full” although it wasn’t.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Tara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We loved being on the 21st floor, it was quiet and the room was great! A little chilly but perfect for sleeping! Breakfast was awesome!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Alexandra Renee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was good
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Kun

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall, it’s pretty good. Their price is much cheaper than surrounding hotels. People are nice, crib for kids are free. Every day, the room is cleaned. I recommend it.
Aufenthalt von 4 Nächten im Mai 2024

8/10 – Gut

Roger

Mit einer Gruppe gereist
Clean and seems to be safe!
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Luis

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Zustand der Unterkunft
Building infrastructure is dated. Low water pressure, A/C in rooms can not be controlled by guests, building needs a refresh.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Krishna

Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Vannina

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
The hotel was great overall! It had the perfect location, within walking distance to everything, and the room was clean and comfortable. The staff was nice overall too. However, during the check-out on Sunday, April 28th at 5 am, the overnight GSA was very unpleasant. She didn't make eye contact nor say "Good morning" or "How was your stay?". She just said that we were all set. While waiting for our Uber, a gentleman was departing as well and he had some challenges opening the door to exit, so I mentioned it to her since she didn't have a clear view of the door from where the front desk is located. She continued to type on the computer station and after waiting for a few seconds she asked me if he had figured it out. I told her no, to which she whispered "That's unfortunate". This was our last impression of the hotel. Anyway, there are a couple of things that I would like to bring to your attention regarding our room 1873: one ceiling light over the headboard was out, the lampshade needs to be replaced (it couldn't stay straight), and the bathroom ceiling paint was starting to peel off. None of which was a big deal for us, but you may want to address it before your next guest. Lastly, when emailing your guests, create a template for the team instead of sending a blank email with an attachment it would give a better impression. We love IHG so we hope you find this constructive.
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Roger

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Regan

Gut: Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Our hotel did not have any hot water, we called the front desk and there was a whole process that included turning the tap on for 2 minutes then flushing the toilet and holding it down for 15 seconds just to maybe get warm water which was kind of ridiculous. We complained and got a new room but I’ve never heard anything like this before.
Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Tanner

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No AC control in the room. Only downside it got toasty.
Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Heather

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Valet staff are wonderful and accommodating. Hotel staff are pleasant as well and know the quirks or this old building. We had no hot water to our room but the staff tried to repair the issue and ultimately the key to getting hot water was to turn the shower on, the sink on, and flush the toilet repeatedly until hot water got to our room. Didn’t last an entire shower length so ended up showering in cold water. Offered a different room but were afraid of different issues as I was only hearing complaints from many guests. Never offered an upgrade. Would not stay here again and should have probably moved to another hotel but the staff we very nice.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Brandon

Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Crystal

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Really enjoyed the view from our room it was nice and quiet in the hotel.. but the room was cold and the shower took a good 45 minutes to warm up
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Orlando

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Staff was great that’s about it.. actually that had good cinnamon rolls though.
Aufenthalt von 3 Nächten im April 2024

2/10 – Ungenügend

Eric

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Heat Didn't work, Tv Didn't work, Snowed the Entire Weekend.
Aufenthalt von 3 Nächten im April 2024

4/10 – Schlecht

Terry

Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Tania

Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

Fiona

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Was snowing and the heaters didn’t work. The hallway outside our room was not vacuumed, had numerous large stains, and the wallpaper was falling off (ripped off). The room itself was fine other than the heat.
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Boris

Aufenthalt von 3 Nächten im April 2024

2/10 – Ungenügend

Carolyn

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
They cancelled my reservation saying my card did not work. Used the same card my whole trip. Gave me some story how it was different staying in a downtown property when it was busy. Talked to me like i was not good enough to stay in a property like theirs. Totally dishusted wirh it! They called and left a message to call wirhin the hour to talk to them. I was teaveling an unable to. She didnt even care. Very rude!!!
Aufenthalt von 2 Nächten im März 2024

6/10 – Okay

Suma

Mit dem Partner gereist
Gut: Personal & Service
Room temperature was centralized, which didn't work for us. They came twice to make it cooler, we didn't feel the coldness.
Aufenthalt von 2 Nächten im April 2024
Antwort von Holiday Inn am 15. Apr. 2024
We thank you for your feedback and are addressing the HVAC concerns with our ownership and engineers to come up with a solution to give our valued guests a better experience. Thank You

8/10 – Gut

Ruth

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was great. Staff were very courteous and responsive. Only things lacking were a missing lamp on one of the nightstands, and coup in the bathroom.
Aufenthalt von 3 Nächten im April 2024
Antwort von Holiday Inn am 15. Apr. 2024
Hello Valued Guest,Thank you for your feedback, we will replace the missing lamp in that room. We are glad that most of your stay was good, and we hope that you give us another chance down the road.

8/10 – Gut

Robin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Holiday Inn am 9. Apr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

2/10 – Ungenügend

Gary A

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We could not check in because they didn't want to except our visa card and front desk lady was rude
Aufenthalt von 1 Nacht im April 2024
Antwort von Holiday Inn am 9. Apr. 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 – Okay

Kent

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Holiday Inn am 9. Apr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 – Hervorragend

Minakshi

Gut: Personal & Service und Zustand der Unterkunft
Everything was close from the hotel
Aufenthalt von 4 Nächten im März 2024
Antwort von Holiday Inn am 9. Apr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 – Schlecht

ANDRES

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Good value for your money. Only bad thing is Hotel Management. There was no water for a day and I was asked to go buy water at the market around the block. Also management was not friendly, I was a bit late for checkout and got charged for an extra night because the lady said the cleaning staff was already out and that I should know I cannot be late, not very customer obsessed.
Aufenthalt von 3 Nächten im März 2024
Antwort von Holiday Inn am 9. Apr. 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 – Gut

Raeven

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Holiday Inn am 9. Apr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 – Hervorragend

Vincent, LaSalle

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
all perfect
Aufenthalt von 5 Nächten im März 2024
Antwort von Holiday Inn am 9. Apr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 – Gut

Laura

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Holiday Inn am 9. Apr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 – Okay

Jeremy

Aufenthalt von 3 Nächten im März 2024

6/10 – Okay

Paul

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Plumbing was suspect, toilet needed 4 flushes, hot water had to wait endlessly and sometimes it never got there
Aufenthalt von 4 Nächten im März 2024
Antwort von Holiday Inn am 9. Apr. 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Hervorragend

Maribel

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff! Especially the manager !
Aufenthalt von 3 Nächten im März 2024
Antwort von Holiday Inn am 29. März 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 – Hervorragend

Davinson

It was amazing!!!
Aufenthalt von 3 Nächten im März 2024
Antwort von Holiday Inn am 29. März 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 – Gut

Oluwaseun

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Holiday Inn am 29. März 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.