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Bewertungen von Country Inn & Suites by Radisson, Decatur, IL

2.5 out of 5
Country Inn & Suites by Radisson, Decatur, IL
5150 Hickory Point Frontage Rd, Decatur, IL

Bewertungen

7,8

Gut

330 von insgesamt 898 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
304 von insgesamt 898 Gästebewertungen haben eine Bewertung von 8 - Gut" "
145 von insgesamt 898 Gästebewertungen haben eine Bewertung von 6 - Okay" "
72 von insgesamt 898 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
47 von insgesamt 898 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,6/10

Personal & Service

7,2/10

Ausstattung

7,6/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
N/a
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Jesus

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Construcción/ roofing problem/room smell and humid
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Ashley

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

4/10 – Schlecht

Lynnette

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I read some reviews before booking and decided to chance it. But I have to say, this hotel stay was the poorest quality hotel I have ever experienced. The bathroom tiles shifted underfoot, grout crumbling. MANY mars on the wall, broken furniture. The bed were clean and the sheets smelled good. The temperature was good. The place was quiet. However, this facility is supposed to be non-smoking. Every time we visited the bathroom, even at 3am, we smelled smoke, fresh smoke, from a cigarette. I won't be coming back here.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Brian

Ok
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Rohit

Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Stephanie

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Mary

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
No hair dryer, no iron. I called the front desk. None were available. They would leave a message for the manager. The dresser drawer was missing a handle, burned out light in bathroom, NO hot water for showering. I let it run for 15 minutes. Barely warmed up. Mold in upper portion of shower. Only a dask chair and 2 beds. No other chair to sit on for 2 people in a room. Room only has a light at the door and 1 between the 2 beds. Air conditioning worked but extremely loud as it ran all night long. Drapes would not close completely to block out sun. I felt like the room was bare minimum.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Michelle

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Property is run down. Carpet had stains in serval parts of the room. Poor lighting in the room. Bathroom walls were dirty. Shower fixtures were rusty. Several of the towels were no longer white anymore. Overall the rooms need to be renovated. Staff was really nice and the breakfast was tasty. Especially the home made biscuits and gravy.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Adam

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Smelled bad
Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

carol

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Walls had patch spots not painted, bathroom was grungy, dusting needs done, could write your name.in the dust under the sink, pool area needs a face lift, elevator looks sketchy, front staff was not very pleasant at all. Beds were comfy! And the air freshener in the hallways smelled great! Needs a good spring clean and refresh around here!!
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

rise

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
I didn't have hot water in my room. We got there late, and i didn't realize it until we were settled in. No hot water in the sink when i got ready for bed. No hot water for shower the next morning. We were in a hurry, and I'm a tough grandma, so i took a cold shower. It got fixed quickly, so that was good
Aufenthalt von 2 Nächten im Januar 2024

4/10 – Schlecht

Vern

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the physical plant is in pretty poor shape. ceiling was broken and crumbling in our bathroom. many scrapes on walls in hallway and room that had been hastily painted and not repaired. staff had an attitude which usually means the management does as well. i would not recommend this hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von Jennifer am 11. Apr. 2024
I am the general manager, and that absolutely does not mean that I have an attitude as well. I would have really liked it if you would have stopped and talked to me about your concerns. I was available and willing to listen. I can't fix problems when guests aren't willing to make me aware of their concerns.

6/10 – Okay

Adam

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Mary

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Second most expensive hotel we stayed at in our 3 week journey and second worst. Where to start! Our check in person was beyond annoyed that she had to work. Nothing friendly about her. Our room was dirty. Greasy handprints on the walls, garbage in corners, bathroom floor was a mess, bedsheets were dirty, there was something sticky on the office chair, furniture was broken, breakfast was gone by the time we got there at 8:00. Steps had dried mud on them. We rented a room for $50 and it was the best stay compared to this overpriced hotel.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Kadijah

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had no issues with the facility hotel. The staff was very hospitable with the exception of one who used profanity. Other than that. I had no issues
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

rory

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The venue was nice and had a continental breakfast and pool but the place could use a little TLC and some repairs & a fresh coat of paint and the breakfast had minimal options but was reasonable.
Aufenthalt von 3 Nächten im März 2024
Antwort von Jennifer am 4. Apr. 2024
Thank you for your feedback on your stay. We hope to get the opportunity to serve you again. We appreciate your business

4/10 – Schlecht

Karen

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The person who checked us in was not polite at all. She basically made us feel like we interrupted her television show (which I could hear in the background). She programmed our keys and just handed them to us. She didn't tell us where the elevator was (we found it around a corner), she didn't tell us anything about breakfast (if there was one and what time it was available). She just made us feel like we totally inconvenienced her. I don't think we will ever stay at a Country Inn and Suites again.
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Ebony

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Man come in my room while I was in the shower
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

LaToya

Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The property itself such as hallways, the elevator and the stairway was a bit ragged with a lot of chipped paint. My room was not cleaned good at all. There was urine on the toilet seat, hair around the bathroom sick faucet, in the bathtub the faucet were a rusted and seemed to be corroded. The vent in the bathroom above the shower was half way off, there was a large amount of crumbs on the floor and there was someone's socks that were left balled up beneath a table. I cleaned the room myself upon entering because I didn't have the time to bother with a complaint, as I was in town for a baby shower and I was already running behind. I probably would not stay at this property again. The staff was helpful and pleasant when checking in and out.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jen am 11. März 2024
Thank you for your feedback. I'm sorry you didn't like your stay. I will use your feedback to coach employees so we can do better

6/10 – Okay

Amanda

Mit der Familie gereist
Gut: Personal & Service
The location was good to get to different attractions in the Decatur area quickly. The room wasn't filthy but it was the cleanist either. The bed was too hard for my comfort.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jen am 11. März 2024
Thank you for your feedback and for staying with us

10/10 – Hervorragend

Amanda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Five stars
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jen am 11. März 2024
Thank you for staying with us!!

10/10 – Hervorragend

Allie

Gut: Ausstattung
Nice cozy and friendly
Aufenthalt von 1 Nacht im März 2024
Antwort von Jen am 11. März 2024
Thank you for staying with us!! Hope to see again!

8/10 – Gut

Kari

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel was nice and clean and enjoyed the room with the jet tub .. only thing that was an inconvenience was the pool , way to many kids and way to loud we didn’t stay long .
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jen am 11. März 2024
Thank you for staying with us and for your feedback. We hope to see you again!

6/10 – Okay

James

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
The stay was good, the place is a little rough around the edges. But Good price great location. The rough edges are sloppy remodeling, the place was clean.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jen am 11. März 2024
Thank you for your feedback and staying with us!! We appreciate you?!!

10/10 – Hervorragend

Edwin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jennifer am 21. Feb. 2024
Thank you so much for choosing our hotel. Hope to see you again soon

10/10 – Hervorragend

Ssndra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love that they have the pool open till midnight
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jennifer am 21. Feb. 2024
Thank you so much for staying with us! We hope to see you again soon!!

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The staff was wonderful during check in. Wifi was very unstable. I have to go find somewhere to finish a project because I need the WiFi.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jennifer am 12. Feb. 2024
I'm very sorry the wifi wasn't acting properly. I will definitely look into the issue. Thanks for the feedback

4/10 – Schlecht

Alexia

Not again
Employees were friendly. Room was clean. No water pressure. Hardly any hot water. Bed sucked. Lobby smelled like weed. We had to book last minute, so didn’t have many options. Won’t stay again
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jennifer am 12. Feb. 2024
I apologize for the issues with your stay. I will look into this and correct the issues

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Would not recommend
My room was dirty, stains on carpet, food was cold and dirty eating area. Broken vending machines. Loud kids running the halls during the night. Towels had holes in them .
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jennifer am 5. Feb. 2024
I'm very sorry for your not so pleasant experience, I will work hard with my staff to improve!!! I apologize on behalf of my whole staff

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jen am 5. Feb. 2024
Thank you for your feedback!!

4/10 – Schlecht

Tabetha

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Kids enjoyed the pool, the water was warm but the pool was small and there were no towels. We went down for breakfast in the morning there was nothing left and they didn’t refill anything and then when we went back to our room our keys had already been disabled and we couldn’t get in our room. The housekeeper let us back in our room. Probably wouldn’t stay here again has to be better choices in the area.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jen am 5. Feb. 2024
I'm very sorry for your experience with the hotel. I will work diligently to improve and be better! Thank you for your feedback

8/10 – Gut

Tim

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly and clean. Fit my needs for two weeks.
Aufenthalt von 14 Nächten im Januar 2024
Antwort von Jennifer am 5. Feb. 2024
Thank you for your feedback! We appreciate your business and look forward to seeing you again!

2/10 – Ungenügend

Velda

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disgusting dont stay here
I had pipes banging all night anytime somone upstairs flushed their toilets. Sheets had stains, no mattress cover. I slept on top of the covers and used a blanket from my car. I would have left if it wasnt so late and negative 20 degrees outside. Reaked of marijuana all thru the halls.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jennifer am 5. Feb. 2024
I'm very sorry for your bad experience and will work diligently to make sure this never occurs again. Thank you for your feedback

8/10 – Gut

Isabella

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that it was a quiet hotel, clean, and the breakfast was pretty good! They also have a gym and pool which I didn't use but I saw them and they looked nice. Staff were nice as well.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jennifer am 5. Feb. 2024
Thank you so much for your feedback! We look forward to seeing you again!

8/10 – Gut

Nancy

Mit der Familie gereist
Gut: Ausstattung
It was great for one night but I was expecting to have a refrigerator and microwave in the room for meds and to be ble to make a snack before bed
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jen am 5. Feb. 2024
Thank you for your feedback. I'm sorry you didn't locate the fridge in the room. We have them in cabinets in each room so it looks a little deceiving. I apologize

4/10 – Schlecht

Jethny

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Need TLC
The location is good. The hotel could be nice it’s just not being maintained and cleaned properly. The desk clerk smelled like he just smoked a blunt right before checking me in. The bathroom floor was not cleaned at all. No hot water the 2nd day said it was due to being almost full. They need to upgrade to tankless water heaters to avoid this in the future. The beds need updated they are not comfortable. Housekeeping needs to clean better and maintenace needs to fix water leaks in ceiling and do some painting. I wouldn’t stay again unless they take better care of this place.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Jennifer am 10. Jan. 2024
Thank you for stating your concerns and I will address your concerns immediately. I hope you will give us another chance in the future. Your feedback is appreciated.

10/10 – Hervorragend

Bernard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jennifer am 26. Dez. 2023
Thank you so much for choosing our hotel and staying with us!! Look forward to seeing you again!

4/10 – Schlecht

Marcello

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
The bed was very stiff, and springs will poke you! Morning breakfast was okay, but not the best.Will not be staying there again.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jennifer am 20. Dez. 2023
I apologize that we couldn't exceed your expectations. We will work hard to make it better in the future.

8/10 – Gut

Anne

Gut: Sauberkeit
We were here for a funeral
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jennifer am 20. Dez. 2023
I'm very sorry for your loss. Thank you for choosing our hotel.

6/10 – Okay

Roger

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Two star hotel trending to one star
This is a budget hotel that is starting to look a little rough around the edges. Room was comfortable enough, but needs some TLC. Tiles in bathroom are separating from subfloor, tv pixilated often, lots of wall damage in hallways. Breakfast is about average for a budget hotel.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Jen am 22. Okt. 2023
Thank you for letting us know of your concerns. My staff and I will work diligently to address the issues.

8/10 – Gut

Bethany A

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was very clean, bed was comfortable, and nice breakfast selection.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jen am 22. Okt. 2023
Thank you so very much for your business!!

6/10 – Okay

tom

Mit der Familie gereist
The room is small and well worn. No safety bars in the tub Tub not that clean. Lobby not well cleaned. Trash can overflowing. This Comfort Inn not up to par compared to others we’ve stayed at
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jen am 22. Okt. 2023
Thank you for your concerns, we will work to fix the items you mentioned and hope to see you again

4/10 – Schlecht

Sharon

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit
This hotel is becoming very dated and unclean. There was a place in our room close to the garbage can that looked like someone had thrown up and the carpet was never cleaned. The doors were chipped and very dated. The price to stay there keeps going up, but the hotel is starting to look very shabby. I stay there at least once a year, but am considering looking somewhere else.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Jennifer am 13. Okt. 2023
I apologize on behalf of the hotel for the issues you experience when staying with us. I will look into these issues and coach my staff on how we can do better.

6/10 – Okay

Suzanne

It smelled funny i thought smoke. My daughter thought paint . Definitely had seen better days but was clean
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jennifer am 13. Okt. 2023
Thank you for bringing this to my attention, I will work with my staff on all of this.

8/10 – Gut

nanette

Mit einer Gruppe gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Don

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023

2/10 – Ungenügend

Viensavanh

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Will never comeback here again!!
Aufenthalt von 2 Nächten im September 2023

2/10 – Ungenügend

Lori

Verbesserungswürdig: Zustand der Unterkunft
Very musty and needs updated, had to change hotels.
Aufenthalt von 8 Nächten im September 2023

4/10 – Schlecht

Verifizierter Reisender

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not very clean and the service isn’t great.
Aufenthalt von 1 Nacht im September 2023