Außenbereich

Bewertungen von Best Western Plus Marina Shores Hotel

2.5 out of 5
Best Western Plus Marina Shores Hotel
34280 Pacific Coast Hwy, Dana Point, CA

Bewertungen

8,4

Sehr gut

520 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
285 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
114 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
54 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
33 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,0/10

Personal & Service

8,2/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Jannis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Update room
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Shawna

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My visit to Dana Point was a belate birthday trip for myself to spend time with my daughter & grandson from San Diego. I picked the Best Western Marina Shores Hotel because it is located along a beautiful stretch of the Pacific Coast Highway. The staff was friendly & helpful, addressing all of my questions & concerns. Our hotel room was a spacious suite with a wonderful balcony offering a spacious view towards the south coast & a perfect sunset. There was a vast variety of wonderful restaurants within walking distance or a short drive to the harbor. If the opportunity presents itself again I will look foward to another trip to the Marina Shores Hotel!
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Daniel

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The room didnt seem like it was cleaned properly, stairwell had days of debree and while walking to the pool trim of the wall looked like someone had been working on it and just left it.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von GM am 13. Mai 2024
Good Morning Daniel: We're sorry you were not completely satisfied with your visit to the hotel. We are aware there is a wall repair in progress in the first floor hallway due to a water leak, which was also repaired. The stairwell should be clean, as should your room. We will review your comments with our housekeeping department. Thank you for your feedback.

10/10 – Hervorragend

ami

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent property!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 13. Mai 2024
Good Morning Ami: We appreciate your business at Marina Shores Hotel and hope to welcome you back to the hotel on your next visit to Dana Point. Safe Travels.

6/10 – Okay

Sahasransu

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 3. Mai 2024
Dear Sahasransu: We appreciate your business at the Marina Shores Hotel. If you care to share more specific concerns you may have had about your stay, we would appreciate hearing from you. Please feel free to contact the hotel directly. We hope to see you again soon. Safe Travels.

10/10 – Hervorragend

Courtney

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The suite was spacious, could use some updating on the carpet.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Good Morning Courtney: Thank you for your business and review. We are working on replacing some of the carpets, as you noticed. We hope to be welcoming you back again to our hotel on your next visit to Dana Point. Travel Safely.

8/10 – Gut

Eugene

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Getting in and out of the shower/bathtub could be very dangerous and because of the platform build up, my head was really close to the ceiling and the shower fixture was below my head. Didn't feel like this was worth $ 189.00 for the room I was given.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 22. Apr. 2024
Good Morning Eugene: Thank you for your feedback. From your description of your room, I'm guessing you stayed on the third floor in either a room with an oversized jacuzzi in the bathroom, or in one of the Doheny Suites. Either way, sitting on the edge of the tub and swinging your feet in or out makes it easy and safe to get in and out of the tub. Travel Safely.

10/10 – Hervorragend

Fozil

Aufenthalt von 5 Nächten im April 2024
Antwort von GM am 13. Mai 2024
Good Morning Fozil:We appreciate your business at the Marina Shores Hotel and are pleased you enjoyed your visit. Come stay with us again soon. Travel Safely.

10/10 – Hervorragend

Anne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was very convenient ,close to an event we were attending
Aufenthalt von 1 Nacht im April 2024
Antwort von Best Western Plus Marina Shores am 20. Apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

Melanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was the perfect spot for a nice weekend getaway near the beach. The accommodations were clean and comfortable. Walking distance to the marina and beautiful views. Would definitely stay here again.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 18. Apr. 2024
Good Morning Melanie: Thanks for reviewing your visit to our hotel and we're happy to see that you enjoyed your stay. Travel safely and visit again soon.

6/10 – Okay

Olga

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit
Hotel doesn’t have cleaning services every day You have to request it Room condition- outdated and needs better upkeeping
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 18. Apr. 2024
Good Morning Olga: We appreciate your business and are sorry you were not able to rate your stay with us higher. We do offer daily room service upon request, as you noted. Travel safe.

10/10 – Hervorragend

Kelly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Property could use some updating but for the price it was what we expected. The room was standard. That floor needed to be swept; hairs on the floor. The ladies at checkin were very nice. Great location and where able to walk to everything.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 12. Apr. 2024
Hi Kelly: We appreciate your business and strive to make each guest comfortable. You were very gracious with your rating, but finding hairs on the floor is not in keeping with our standards, so we will be addressing this with housekeeping. Thanks again, and for sure, our location is central to all that the south coast of Orange County has to offer. We hope to see you again soon. Travel safely.

10/10 – Hervorragend

Marcie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful area and beautiful facility.
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 9. Apr. 2024
Good Morning Marcie: We appreciate your feedback and am pleased to see you enjoyed your visit to the Marina Shores Hotel in Dana Point. Travel Safely.

8/10 – Gut

Megan

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is very accommodating. Very safe hotel.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kevin am 5. Apr. 2024
Hello Megan,Thank you for your review. We really appreciate your positive feedback. Means a lot to us. Hope you will come and stay with us again. Thank you for being a valued guest.

10/10 – Hervorragend

Dore

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great pool for the kids. Breakfast buffet was good too lots of options and staff was friendly.
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 1. Apr. 2024
Good Morning Dore, Thanks for reviewing your stay at Marina Shores Hotel. We're happy to see you enjoyed your visit and we hope to welcome you back to our hotel when you next visit Dana Point. Travel Safely.

4/10 – Schlecht

Sharon

Mit Haustieren gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The elevator is sooo dirty, it's gross!! And the bath tub too! Breakfast was terrible, only had cheese omelette, cold coffees and brown bananas!
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 1. Apr. 2024
Good Morning Sharon: I'm distressed to read your review and can assure you that what you experienced is not normal at our hotel. We will be discussing your review with the onsite management and housekeeping department. As for breakfast, I'm sorry you were disappointed. We serve one hot entree a day, coffee should never be cold (how could that be coming out of the machine?), and as for the bananas, they are one of the most perishable fruits we can serve. Brown skin doesn't mean the banana itself is over ripe, but I understand some people prefer greener bananas. We'll check into it. Please accept our apologies for your experience.

8/10 – Gut

Teobaldo

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like the area for sure.. parking is tuff when you have larger SUV
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 1. Apr. 2024
Good Morning Teobaldo, We appreciate your business and your review of your stay at Marina Shores Hotel. We are pleased to see you enjoyed your visit. For sure, parking can be tough if you have a large vehicle. Generally, the 6-7 spaces immediately to the right on the upper level as you enter are a bit larger, as are the ones around the front of the hotel if your vehicle can make it around the building and under the pool deck bridge. We hope you'll visit us again soon. Travel safely.

8/10 – Gut

Shelly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is situated in a decent location with dining options and parking behind the hotel. It was nice to have the beach really close to us.
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 1. Apr. 2024
Good Morning Shelly: Thanks for staying with us at the Marina Shores Hotel. We're happy to see you enjoyed your visit and hope we will be welcoming you back to our hotel the next time you visit Dana Point. Safe Travels.

10/10 – Hervorragend

Boris

Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 22. Apr. 2024
Hello Boris, We appreciate your business and thank you for taking time to post your review. Travel Safely and we hope to welcome you back soon.

6/10 – Okay

Ruthie

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Needs updating badly
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 27. März 2024
Hello Ruthie. We appreciate your feedback and want to let you know that remodeling is in the planning stage. Travel safely.

8/10 – Gut

mitra

Aufenthalt von 2 Nächten im März 2024
Antwort von Kevin Valecha. General Manager am 15. Apr. 2024
Hello Mitra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

Isabel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really enjoyed my stay here. Staff was very friendly and helpful.
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 26. März 2024
Good Morning Isabel: We're very happy you enjoyed your visit to the Marina Shores Hotel and hope to welcome you back to the hotel on your next visit to Dana Point. Travel Safely.

10/10 – Hervorragend

Hiroki

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
あまり良くない評価もありましたので若干心配でしたが、良かったですね。 ホテルに何を求めるかによるのでしょうが、私には全く問題ありませんでした。 周辺は国道沿いの田舎ですが、サンドイッチ屋、タイ料理屋(中華っぽい)、ピザ屋(有名らしい)、ファミマはあります。 出入り口は実際には写真の裏側です。
Aufenthalt von 4 Nächten im März 2024
Antwort von GM am 25. März 2024
Good Morning Hiroki: Thank you for your review of your visit to our hotel. I'm happy you enjoyed your stay. We strive to make our guests as comfortable as possible. We agree with your comments in that our hotel is centrally located to all one could look for along the south Orange County coast. We hope we will be welcoming you back to the Marina Shores Hotel when you next visit Dana Point. Travel Safely.

6/10 – Okay

Jennifer

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Room was too small. Difficult to get to the very small closet
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 15. März 2024
Hello Jennifer: I'm sorry you found your room to be "too small." I don't know what room type you rented, but the hotel has several ranging from standard hotel rooms to spacious King whirlpool suites to even two-room Living/Room Bedroom suites. On your next visit, please contact the hotel to discuss your guest room expectations and we will be happy to do the best we can to meet your expectations.

6/10 – Okay

Catalina

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Entrance to hotel and parking was easy. Check in Fast. 1st room had a window screen bent which would allow mosquitos. 2nd room was dark, one light did not work, less spacious, had a an odd soap and smoke smell. Room was clean, no noise from traffic. Close walking distance to everything. Toilet would not flush right. No microwave. Elevator was super small and slow so many times we had to jog stares.
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 12. März 2024
Hello Catalina: Though I've already responded, we see the review showing up on Expedia as well, so want to respond again. As before, amenities in room vary some by room type, as well as location within the building. None of our rooms, except for wetbar suites, have microwaves as we don't want people cooking in the rooms. All rooms have a refrigerator. We hope to welcome you back soon. Safe Travels

10/10 – Hervorragend

Abel

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Host at the register was nice and smooth and sweet
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 6. März 2024
Good Morning Abel:Thank you for your review and kind comments regarding your stay at the Marina Shores Hotel and your interaction with staff. We appreciate your business and hope to see you again soon. Safe Travels.

8/10 – Gut

John, Topanga

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kevin am 20. März 2024
Dear John,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Kenneth

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff handles requests requests professionally
Aufenthalt von 3 Nächten im Februar 2024
Antwort von GM am 4. März 2024
Good Morning Kenneth: We appreciate your visit to Marina Shores Hotel and hope to welcome you back soon. Travel safely.

8/10 – Gut

Christopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM am 4. März 2024
Hello Christopher:We appreciate your feedback and hope to welcome you back to Marina Shores Hotel soon.

6/10 – Okay

scott

Mit dem Partner gereist
Rooms had a strange smell
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM am 4. März 2024
Dear Scott: We're sorry your stay wasn't perfect and apologize for the smell you encountered in your room. If I had to guess, it may have been due to the room being closed up and all the rain we've had. Hopefully we'll be welcoming you back on your next visit and you won't have the same issues. Travel safe.

4/10 – Schlecht

Quinn

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von GM am 4. März 2024
Dear Quinn: We're sorry we fell short of your expectations on your visit. Please contact the GM directly to discuss your concerns and to help us deliver a better experience to you and all our guests. Safe Travels.

10/10 – Hervorragend

Pedro

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM am 13. Mai 2024
Hello Pedro: Thanks for reviewing your visit to the Marina Shores Hotel and we're happy you were pleased with your stay. We hope you'll return to our hotel the next time you visit Dana Point. Safe Travels.

6/10 – Okay

Derreck

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The hotel was overall ok, the staff was really helpful and friendly. The breakfast was quite good. The rooms were ok, they had an odd smell to them and they were very small. The pullout was not comfortable for an adult to sleep on, and there were minimal extra blankets for it. The balcony had no chairs to sit on either.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von GM am 4. März 2024
Good morning Derreck: I'm sorry your visit wasn't quite up to your expectations. I'd agree, the sofa sleepers are best for small children, not adults. But I think that's true of pretty much every sleeper sofa I've ever seen! As for the smell, I suspect it has to do with the hotel being closed up and all the rain we've been having. Travel safe and the next time you're in Dana Point, we hope to welcome you back to our hotel. Please don't be bashful about asking any hotel for extra blankets if you need them.

10/10 – Hervorragend

katrina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM am 4. März 2024
Hello Katrina: Thank you for your feedback and we're pleased you enjoyed your visit to the Marina Shores Hotel in Dana Point. Come back soon.

8/10 – Gut

Pamela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Good option close to the Marina
The Best Western Plus Marina Shores is an older, but well-kept property. Rooms, bathrooms, and common areas were clean. Water temp and pressure in the morning were very good. Room had a nice little balcony. We asked for an extra housekeeping visit due to a spilled coffee incident and that was accommodated without hesitation. Starbucks and McDonald's across the street and many other food options also nearby. Walk to the marina is about a mile but do-able for adults.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von GM am 4. März 2024
Hello Pamela: We are glad you enjoyed your visit to the Marina Shores Hotel in Dana Point and we hope to welcome you back on your next visit to our city. For sure, our hotel is centrally located with several dining options available within walking distance of the hotel. We're also centrally located to visit Laguna Beach, San Juan Capistrano, and San Clemente. Travel safe.

10/10 – Hervorragend

Jan

Gut: Ausstattung
Room, service at reception
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM am 4. März 2024
Hello Jan: Thanks for your feedback and we're pleased you enjoyed your stay with us. We hope to welcome you back to the Marina Shores Hotel soon.

8/10 – Gut

Kenneth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Enough said.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von GM am 4. März 2024
Dear Kenneth: Thanks for your feedback and we hope to see you again on your next visit to Dana Point. If there's anything we can do to make your stay more comfortable or enjoyable, please don't hesitate to let us know.

6/10 – Okay

Colin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von GM am 4. März 2024
Dear Colin: I'm sorry we didn't quite live up to your expectations during your visit to the Marina Shores Hotel. Please let us know what we can do better to earn your best rating during your next stay with us. Travel Safe.

8/10 – Gut

manuel

Mit der Familie gereist
Gut: Ausstattung
Aufenthalt von 2 Nächten im Januar 2024
Antwort von GM am 4. März 2024
Dear Manuel: Thanks for your feedback. We appreciate your business and hope to see you again soon.

8/10 – Gut

Lois

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
3 nights in Dana Point
Comfortable, clean & very friendly staff. Stayed 3 nights. Breakfast wasn’t great but everything else was. Thought we might have road noise, but we didn’t! :)
Aufenthalt von 3 Nächten im Januar 2024
Antwort von GM am 4. März 2024
Hello Lois: We appreciate your business at the Marina Shores Hotel and hope to welcome you back to our hotel on your next visit to Dana Point. Travel Safely.

6/10 – Okay

Carol

Due to last minute complications we could not show up.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM am 4. März 2024
Hello Carol: I'm sorry you were not able to stay with us due to changes in your plans. However, we hope that when you do actually stay at the hotel, we can earn your best rating. Travel Safely.

10/10 – Hervorragend

Dora

Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM am 4. März 2024
Hello Dora: We appreciate your business at the Marina Shores Hotel when you stay in Dana Point and we hope we will be welcoming you back soon. Travel Safely.

8/10 – Gut

Briana

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location!
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

joel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Donald

Aufenthalt von 5 Nächten im Dezember 2023
Antwort von GM am 4. März 2024
Hello Donald: Thanks for your feedback and we hope to see you again soon. Travel safely.

10/10 – Hervorragend

mike

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Denise L

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023

2/10 – Ungenügend

Ronjon

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Smelly
Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

janellle

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023