Innenbereich

Bewertungen von Holiday Inn Express & Suites Irving Dfw Airport North, an IHG Hotel

2.5 out of 5

Bewertungen

8,2

Sehr gut

775 von insgesamt 1444 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
285 von insgesamt 1444 Gästebewertungen haben eine Bewertung von 8 - Gut" "
172 von insgesamt 1444 Gästebewertungen haben eine Bewertung von 6 - Okay" "
105 von insgesamt 1444 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
107 von insgesamt 1444 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

michael

Ok für 1 Nacht
Normales Flughafenhotel ...nur geeignet zur Durchreise...
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Holiday Inn Express & Suites Team am 9. Jan. 2024
Thank you for your feedback.

8/10 – Gut

ayron n, Glen Rose

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room never got very cool
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mercedez - front desk am 27. Mai 2024
Thank you Ayron for leaving some feedback about your stay. We take what you have to say and put it towards making every stay a better one. Thank you

6/10 – Okay

Sabrina

Gut: Personal & Service
There was a cockroach roaming around in my room. I had to call the front desk and they sent a staff to take care of it. Moreover there was no water bottle in the room. I had expected at least they will keep few complementary water bottles for the guests.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Raul M am 27. Mai 2024
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Thank you,Raul M972-929-4499fddfwnorth@gmail.com

10/10 – Hervorragend

JAMES

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Raul M am 26. Mai 2024
Thank you for your valuable feedback!

4/10 – Schlecht

Celeste

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
For a Holiday Inn it was in poor condition with stained carpets, marked walls, extremely short bed in a large room. Poorly furnished and ugly—ratty. Shuttle driver dropped off in wrong area.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Vandy am 26. Mai 2024
Dear CelesteI suppose you are getting confused with some other hotel. We have big comfortable beds and nothing like stained carpets or marking on the wall. Please note that we are near to the airport and maintain rooms in good condition.ThanksVandyFront-Desk

2/10 – Ungenügend

AMANDA

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Sat at airport for 45 minutes and after three calls had to pay a $50 cab fee to go 10 minutes to hotel. Person at front desk hung up on me after third call attempt to get shuttle. When I checked in she said she had put me on hold and that shuttle driver tried to find me. All lies. Didn’t realize the hotel here’s every jet take off and land. Poor service. Would not recommend this location
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Haley Front Desk am 24. Mai 2024
Thank you for your feedback, Amanda!

4/10 – Schlecht

Mariel

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mercedez - front desk am 23. Mai 2024
We appreciate you Mariel for taking the time to let us know how your stay was. We hope to see you again at Holiday Inn Express DFW North

8/10 – Gut

john

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mercedez - front desk am 22. Mai 2024
Thank you John for choosing to stay with us at Holiday Inn Express DFW North. See you next time!

10/10 – Hervorragend

keya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Vandy am 22. Mai 2024
Dear KeyaThank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. Our goal is to make your stay better and brighter. We look forward to welcoming you back to our hotel in the future. ThanksVandyFront desk

4/10 – Schlecht

Stacy

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
There was black mold in the bathroom and at breakfast we found mold on a bagel.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Holiday Inn Express DFW North am 21. Mai 2024
We apologize for your experience, please reach out to us for any further concerns.

10/10 – Hervorragend

Yolanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was excellent
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Raul M am 20. Mai 2024
Dear Guest,Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. Our goal is to make your stay better and brighter. We look forward to welcoming you back to our hotel in the future. Thank you,Raul M

10/10 – Hervorragend

Leah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were very polite and helpful.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mercedez - Front Desk am 20. Mai 2024
Thank you Leah for letting us know how you enjoyed your stay at Holiday Inn Express DFW North. See you next time!

10/10 – Hervorragend

Tina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Need restaurant, walked to Sheraton for dinner as i had flown in. Thanks for shuttle very convenient
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mercedez - Front Desk am 20. Mai 2024
Thank you Tina for your feedback. We hope to see you again at Holiday Inn Express DFW North.

10/10 – Hervorragend

Debbie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The front desk, Kyle, was very helpful. We recommend staying here. The breakfast was Awesome all 3 mornings we were there
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Raul M am 20. Mai 2024
Dear Guest, thank you for your valuable feedback!

10/10 – Hervorragend

Christene

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast was good an many options room was spacious
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Haley Front Desk am 19. Mai 2024
Thank you for your review, Christene! We appreciate you staying with us.

10/10 – Hervorragend

Carla

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mercedez - Front Desk am 21. Mai 2024
Thank you Carla for letting us know how your stay here at Holiday Inn Express DFW North was for you! See you next time.

10/10 – Hervorragend

Jaime

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great choice with 2 room suite to work, and good breakfast
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Haley Front Desk am 16. Mai 2024
Thank you for providing us with your valuable feedback, Jaime!

10/10 – Hervorragend

Patricia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It offered all that I needed. There was nothing I didn't like.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Mercedez - Front Desk am 15. Mai 2024
Thank you Patricia for the feedback. We hope to have you again here at Holiday Inn Express DFW North.

8/10 – Gut

Kristin

Staff was unorganized but eventually helpful, needed to have a lot of patience. Towels were very worn out but clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mercedez - Front Desk am 14. Mai 2024
We appreciate you Kristin for leaving your feedback. We are always striving to make your stay better each time. Thank you for staying at Holiday Inn Express DFW North.

8/10 – Gut

brett

Geschäftlich gereist
Gut: Personal & Service
From the parking lot the hotel appears average, the interior entrance area is bright & inviting. The elevator was dirty, it seems the buttons have never been cleaned, the hallway was unkempt. Room was fine.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Raul M am 13. Mai 2024
Dear Guest,Thank you for taking the time to share your experience with your recent stay at our hotel. As an IHG Property, we value our guests and we apologize if any inconvenience on our part. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest exper directly at the email or phone number below if there is anything else we can do for you now do for you at this time. We hope you will consider staying with us again in the future Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Regards Rahul MFront DeskPh. 972-929-4499 Fax. 972-929-0774 Email: fddfwnorth@gmail.com

6/10 – Okay

Angela, Lakewood

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel only had one person to check in guests AND answer the phone. She did a great job but because of the number of guests we had to wait in line for -30 minutes.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Haley Front Desk am 11. Mai 2024
Thank you for providing us with you're valuable feedback, Angela!

8/10 – Gut

Fareed, San Fernando

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Mercedez - Front Desk am 11. Mai 2024
Thank you Fareed for letting us know how you enjoyed your stay with us at Holiday Inn Express DFW North. We hope to have you again!

10/10 – Hervorragend

Michael, Frankline

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Rahul M am 8. Mai 2024
Dear Guest, thank you for your valuable feedback!

2/10 – Ungenügend

Hussain

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aircraft sounds dirty property
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kam am 8. Mai 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of our entire team, I apologize for not exceeding your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.We will look forward to serving you in the future.Thank you for your business.

10/10 – Hervorragend

Shanta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really liked the room it was modern and had a nice bathroom
Aufenthalt von 1 Nacht im April 2024
Antwort von Rahul M am 8. Mai 2024
Thank you for your valuable feedback!

8/10 – Gut

Michael, Frankline

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good place but food need improvement
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Rahul M am 6. Mai 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING DFW AIRPORT NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 9729294499 or fddfwnorth@gmail.com.Sincerely,Rahul MFront Desk9729294499fddfwnorth@gmail.com

10/10 – Hervorragend

Laurie

Aufenthalt von 1 Nacht im April 2024
Antwort von Raul M am 25. Mai 2024
Thank you for your valuable feedback!

10/10 – Hervorragend

Nikki

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The sweet lady that helped us check in was amazing. She assisted us with parking and transportation to the airport.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mercedez- front desk am 5. Mai 2024
Thank you Nikki for letting us know you enjoyed your stay with us at Holiday Inn Express DFW North

6/10 – Okay

JUDY

Verbesserungswürdig: Personal & Service
It’s has a weird smell in the room and the front stuff wasn’t really friendly. Called a day in advance to let them know I was checking in at midnight and to make sure I had my room and I get here and they were saying I don’t have a suite but had a studio. I paid more money for a two queen bed and a pull out room. BUT the other staff walked up and was like oh yeah we have a room for you. I starting to think they try to offer the smaller rooms before giving them what they requested. Disappointed
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Holiday Inn Express DFW North am 4. Mai 2024
No ma'am. This is not the case. We have staff still in training so there was a misunderstanding. You were given the room you reserved. Thank you.

4/10 – Schlecht

Marie

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
My flight was delayed twice coming from Atlanta so I called the property to go ahead and pay for and secure my room. I specifically wanted a certin type of room and when I paid the front desk associate assured me I would get it. When I got to the hotel it was not the specified room. When I called front desk for a room change, the front desk associate kept telling me the room I specified was all booked then suddenly he had a room available. The shuttle also took almost 30 minutes to get me from the airport.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Holiday Inn Express DFW North am 3. Mai 2024
Hello Ms. Marie, I would like to begin by apologizing to you for not receiving our greatest efforts to meet your needs. The mistake we made was not assigning a room per your request before they were assigned to other guests checking in. At the time of your arrival, we had limited rooms left but to meet your request of high floor as well as facing the airport, we had to change the room type. We'd like the chance to try again and show you that you are our greatest asset in being a successful stay, thank you and our apologies again.

8/10 – Gut

Cristobal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall easy check in process and use of airport shuttle. The room we stayed in had a very strong scent that was unpleasant however.
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front Desk am 30. Apr. 2024
Thank you for providing us with your valuable feedback, Cristobal! We appreciate your business and hope to have you return soon. We ensure that we are working hard to improve the inconveniences you experienced during your stay. Thank you again.

6/10 – Okay

Dawnmarie

Mit der Familie gereist
Gut: Personal & Service
Everything in the room was damp and musty smelling. Not someplace we would stay again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front Desk am 30. Apr. 2024
Thank you for taking the time to provide us with your valuable feedback, Dawnmarie! We apologize for the inconveniences you experienced during your stay. We will work hard to improve. Once again, thank you.

10/10 – Hervorragend

Cornel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean property and very close to DFW. Very accommodating and they even have a shuttle
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front Desk am 29. Apr. 2024
Thank you for your review, Cornel! We appreciate you for staying with us and hope to have you return soon!

4/10 – Schlecht

HuertaS

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Mercedez- front desk am 30. Apr. 2024
Thank you for staying with us at Holiday Inn Express DFW North. We hope to see you again.

6/10 – Okay

Wendy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The property was very worn and there was no hot water. When I told the person at the front, she told me that I was probably turning the handle wrong. There was a sign on how to turn it on in the bathroom, so obviously we didn't do it wrong.
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front desk am 28. Apr. 2024
Thank you for taking the time to provide us with your valuable feedback, Wendy! We apologize for any inconveniences you experienced during your stay. We'd hope you return in the future to give us another chance to meet your expectations. We appreciate your business, once again, thank you!

4/10 – Schlecht

Mayra

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a 7 people family trip, 3 rooms were booked. Unfortunately my sister and her family were moved rooms 3 times. Initially they gave her a 1 bedroom when she had booked a 2bedroom. I was given a room on the 1st floor that smelled moldy my entire stay. The good thing was breakfast & how close it is to the airport. There are plenty of other hotel options around which we did not know since all rooms were booked in advance and we are not familiar with the area. Staff is friendly. Overall the trip was ok but it was a live & learn experience when it comes to location & stay.
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front desk am 28. Apr. 2024
Thank you for taking the time to provide us with your valuable feedback, we appreciate your business. We would like to apologize for the inconveniences you experienced during your stay. We'd hope you consider returning in the future to show that your stay past stay was an exception. We will work hard to improve. Once again, thank you!

10/10 – Hervorragend

Carlos

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Express coffee bar was filty @ 6 am. Had not been wiped down in forever. It was so bad I took hot water on napkins (BTW not even enough hot water to wet napkins) to wipe of coffee stains and other sticky substances.
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front desk am 28. Apr. 2024
Thank you for taking the time to provide us with your valuable feedback, Carlos! We appreciate your business and would like to apologize for any inconveniences you experienced during your stay, we will work hard to improve in these areas. Thank you, once again!

8/10 – Gut

Cesar

Aufenthalt von 1 Nacht im April 2024
Antwort von Haley Front Desk am 17. Mai 2024
Thank you for staying with us, Cesar!

6/10 – Okay

Nicola

Just stayed a few hours whilst in transit for next flight. The room had a musty smell. Large room but not comfortable to have my foot on the floor Looks quite dated on decor
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front desk am 27. Apr. 2024
Thank you for your valuable feedback, Nicola. We appreciate you staying with us!

8/10 – Gut

Eric

Aufenthalt von 1 Nacht im April 2024
Antwort von Haley Front Desk am 17. Mai 2024
Thank you for providing us with your valuable feedback, Eric!

10/10 – Hervorragend

Lisa, Princeton

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front desk am 28. Apr. 2024
Thank you for your review, Lisa! We appreciate your business.

10/10 – Hervorragend

Kwaku

Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Mercedez- front desk am 27. Apr. 2024
We appreciate you taking the time to leave some feedback Kwaku. We're glad to hear you enjoyed your stay with us at Holiday Inn Express DFW North.

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice staff. Clean rooms.
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front Desk am 26. Apr. 2024
Thank you for your review, Jennifer!

8/10 – Gut

Valerie

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
We stayed 1 night to be close to the airport and the hotel did the job. The room was clean though older. Breakfast was ok and the hotel staff was great and able to multitask in a crowded situation. The shuttle to the airport was on time and got us to the terminal a few minutes early. We would stay again for the same reason.
Aufenthalt von 1 Nacht im April 2024
Antwort von Desiree- front desk am 26. Apr. 2024
We appreciate you taking the time to leave your feedback Valerie. We are so glad to hear how much you enjoyed your stay with us at Holiday Inn Express DFW North. We look forward to seeing you again.

6/10 – Okay

Antashia

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The staff was nice, but this is a very dated hotel in need of renovations. The area around the hotel is not appealing. There is nothing within walking distance. It’s close to the airport and very noisy.
Aufenthalt von 3 Nächten im April 2024
Antwort von Haley- Front Desk am 25. Apr. 2024
Thank you for your valuable feedback, Antashia! Thank you for staying with us. We will work hard to improve.

8/10 – Gut

Antonia, Round Rock

Mit der Familie und kleinen Kindern gereist
It was close to air port
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front desk am 24. Apr. 2024
Thank you for your review, Antonia! We appreciate your valuable feedback and hope you return soon!

10/10 – Hervorragend

Matt

Aufenthalt von 1 Nacht im April 2024
Antwort von Mercedez - Front Desk am 15. Mai 2024
Thank you Matt for choosing to stay with us at Holiday Inn Express DFW North. See you next time!

2/10 – Ungenügend

Tina

Mit dem Partner gereist
We didn’t have any hot water the whole time we were there, the staff was very unfriendly and would not Not accommodate
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front desk am 24. Apr. 2024
Thank you for taking the time to provide us with your valuable feedback, Tina! We would like to apologize for the frustration you felt during your stay here. We ensure that we utilize reviews, such as yours, to help us improve. We appreciate your business and hope you may give us a second chance in the future, thank you again.

4/10 – Schlecht

Julie

It was disappointing. Expedia usually vets hotels better. Reviews were not representative of the hotel. The lobby and room were clean, however there was a strong disinfectant cleaner odor. My room was right off the lobby and very noisy. Luckily I always travel with earplugs. The checkin and shuttle driver were nice and professional.
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front desk am 25. Apr. 2024
Thank you for your feedback, Julie! We apologize for the frustration you experienced during your stay. We will work hard to improve on these things. We hope you give us another chance in the future.

8/10 – Gut

Katie

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Very Clean, spacious rooms, a little dated but comfortable. Close to the airport. Wish that the breakfast opened earlier for people who have earlier flights.
Aufenthalt von 1 Nacht im April 2024
Antwort von Haley- Front desk am 24. Apr. 2024
Thank you for your review, Katie!