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Bewertungen von Fairmont Dallas

4.5 out of 5
Fairmont Dallas
1717 N Akard St, Dallas, TX

Bewertungen

8,4

Sehr gut

738 von insgesamt 1350 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
274 von insgesamt 1350 Gästebewertungen haben eine Bewertung von 8 - Gut" "
163 von insgesamt 1350 Gästebewertungen haben eine Bewertung von 6 - Okay" "
88 von insgesamt 1350 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
87 von insgesamt 1350 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,2/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Michael, Toronto

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
X
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von The Fairmont Dallas Team am 1. Nov. 2022
Dear Michael, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Gut

Eric

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My stay was at level 5 and the noise from the street is incredibly loud but for the rest nice restaurant and bar in the hotel

4/10 – Schlecht

Tiger

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Parking is $50/night. I got offered a discount on it and paid upfront. Upon checking out, I was asked if I had a car and I said I did but had already paid for parking. I was charged again anyway. They also nickel and dime for things like wifi access.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Michel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Le séjour a été bien réussi mise à part que nous avons tenté de rejoindre au téléphone le valet parking le lendemain matin pour récupérer notre voiture et après plusieurs minutes on nous a dit que nous devions aller en personne au valet, que personne n'était rejoignable. Donc nous avons du attendre notre voiture.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Fairmont Dallas Team am 22. Mai 2024
Cher Michel,Merci d'avoir pris le temps de partager vos commentaires. Nous espérons vous accueillir à nouveau très bientôt dans notre hôtel !Sincèrement,L'équipe du Fairmont Dallas

2/10 – Ungenügend

Haneen

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 22. Mai 2024
Dear Haneen,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

RAUL

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff. Specially the Concierge Philip. He did a very good job on the recommendations and attentions. My kids enjoyed a lot!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 20. Mai 2024
Dear RAUL,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Estrella

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were all pleasant and accommodating. valet parking was convenient.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Fairmont Dallas Team am 20. Mai 2024
Dear Estrella,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

4/10 – Schlecht

nelson

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Many of the elevators were out of service.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Fairmont Dallas Team am 20. Mai 2024
Dear nelson,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Frank D., Naperville

Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Fairmont Dallas Team am 20. Mai 2024
Dear Frank D.,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Mary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient. Comfortable room.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 15. Mai 2024
Dear Mary,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

8/10 – Gut

Kendra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Check in process was easy going.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 15. Mai 2024
Dear Kendra,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Gabriella

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had no issues or problems with our stay whatsoever. It was a lovely experience for our first time there, very peaceful and welcoming. We loved everything about it.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 15. Mai 2024
Dear Gabriella,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

2/10 – Ungenügend

Maria

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
They have the worst customer service. We asked for bathrobes and slippers, never got them even after calling three times and being told they are on their way. Asked for a spare blanket at night, they saod they are out of BLANKETS. We are never coming back to this property. And after checking out they offered us lunch lol to compensate. No thank you we don’t care for your lynch when I paid for a Kind Suite.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Fairmont Dallas Team am 15. Mai 2024
Dear Maria,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Erica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Would recommend to other
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 15. Mai 2024
Dear Erica,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Brandy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Fairmont Dallas Team am 15. Mai 2024
Dear Brandy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 – Okay

Jessica A

Gut: Sauberkeit
This an older property and it shows. My expectations of the Fairmont brand is more of a graceful maturing and this property has simply aged. Visible stains on walls, carpets, other textiles making the atmosphere more dingy than elegant. The staff accommodated an early check in which was both unexpected and appreciated. The room however wasn’t properly stocked with water, tissue, towels and lacked more modern basics like usb charging ports. They still use Le Labo products which was refreshing. The only mirrors in the room were bedside and completely covered by lamps that were the same size as the mirror making it impossible to examine ones appearance before presenting themselves in the world. The onsite shop was lacking, resembling more of a chitchat store, though they had a good selection of travel toiletries and personal odds and ends. The dinning was terrible. I had breakfast at Pyramid restaurant. The coffee was terrible and the pancakes were dense and gummy and it cost $30 for one person.. I suspect they were understaffed but the service was attentive and fast after they noticed I’d been seated.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Fairmont Dallas Team am 13. Mai 2024
Dear Jessica A,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 – Okay

Berney

Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Only 1 working elevator
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 13. Mai 2024
Dear Berney,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

nomfanelo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay Tranquility 👌
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 13. Mai 2024
Dear nomfanelo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Xenon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
WiFi was horrible
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 13. Mai 2024
Dear Xenon,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Miguel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent service and hospitality from the Valets timely response and the Executive Suite was very nice and comfortable for a nice weekend getaway.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Fairmont Dallas Team am 13. Mai 2024
Dear Miguel,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

8/10 – Gut

Tony

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 13. Mai 2024
Dear Tony,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 13. Mai 2024
Dear Michael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Gut

Anne

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were friendly, rooms were clean.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 9. Mai 2024
Dear Anne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Patricia

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff provided consistently high-quality services.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Fairmont Dallas Team am 9. Mai 2024
Dear Patricia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

alison

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was AMAZING.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Fairmont Dallas Team am 9. Mai 2024
Dear Alison,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

8/10 – Gut

Laura

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The view was beautiful. But the valet sucks! They say call 10-15 mins ahead, yet took them over an hr to pull the car around. It just messed up our whole schedule every time we were heading out.
Aufenthalt von 1 Nacht im April 2024
Antwort von The Fairmont Dallas Team am 4. Mai 2024
Dear Laura,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Gut

Austinlee

Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
I didn’t like the showers. The shower had was terrible. I was very uncomfortable taking a shower. The water was shoot out very hard. It was just very uncomfortable. The showerheads need to be replaced.
Aufenthalt von 2 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 4. Mai 2024
Dear Austinlee,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Gut

Amador

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Buen lugar, viejas las instalaciones
Aufenthalt von 1 Nacht im April 2024
Antwort von The Fairmont Dallas Team am 4. Mai 2024
Estimado Amador,Gracias por tomarse el tiempo para compartir sus comentarios. ¡Esperamos darle la bienvenida nuevamente a nuestro hotel muy pronto!Atentamente,El equipo del Fairmont Dallas

4/10 – Schlecht

Megha

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Title: Disappointing Stay at Fairmont Hotel Dallas I recently spent a night at the Fairmont Hotel Dallas, but unfortunately, my stay was marred by a few issues. The room's air conditioning was not cooling the room sufficiently, despite my efforts to adjust the thermostat. I reported the issue to the front desk, and someone was sent to check on it, but nothing could be done to fix it. What was even more disappointing was that the front desk didn't follow up with me to see if the issue had been resolved or offer an alternative solution, such as switching rooms. It seemed like they didn't care about my comfort or satisfaction. While the hotel's lobby and common areas are beautifully decorated, and the staff is friendly, the lack of attention to my issue and the inability to provide a comfortable room left a sour taste in my mouth. Rating: 2/5 stars
Aufenthalt von 2 Nächten im April 2024
Antwort von Fairmont Dallas am 3. Mai 2024
Dear Megha,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Kazzy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
loved it
Aufenthalt von 1 Nacht im April 2024
Antwort von The Fairmont Dallas Team am 4. Mai 2024
Dear Kazzy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Gut

Donisha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I love the antique look and cleanliness.
Aufenthalt von 1 Nacht im April 2024
Antwort von The Fairmont Dallas Team am 4. Mai 2024
Dear Donisha,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Taylor

Aufenthalt von 3 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 22. Mai 2024
Dear Taylor,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Simone

Gut: Sauberkeit und Personal & Service
Only issue was no bar soap and semi dirty
Aufenthalt von 1 Nacht im April 2024
Antwort von The Fairmont Dallas Team am 4. Mai 2024
Dear Simone,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Jordan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 1. Mai 2024
Dear Jordan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Melissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von The Fairmont Dallas Team am 1. Mai 2024
Dear Melissa,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Jennifer

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed one night and was an easy stay
Aufenthalt von 1 Nacht im April 2024
Antwort von The Fairmont Dallas Team am 29. Apr. 2024
Dear Jennifer,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

YUN TAO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good
Aufenthalt von 2 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 4. Mai 2024
Dear YUN TAO,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

James

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 29. Apr. 2024
Dear James,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Melinda M

Gut: Sauberkeit
Aufenthalt von 2 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 29. Apr. 2024
Dear Melinda, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Alexandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our room was cleaned. The staff was friendly and professional. Check in and check out was fast. All it took was 5 minutes. We were able to check in early which was a blessing. A maintenance person came to clean our room everyday. It was a nice experience over all.
Aufenthalt von 3 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 29. Apr. 2024
Dear Alexandra,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Gut

Arlyn

Aufenthalt von 2 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 20. Mai 2024
Dear Arlyn,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Gut

Nathan

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
The lobby and restaurant were nice, but the room was dated and in need of a remodel.
Aufenthalt von 2 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 29. Apr. 2024
Dear Nathan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Barry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von The Fairmont Dallas Team am 29. Apr. 2024
Dear Barry, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 – Okay

Katerina

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
2 night stay in a 1 bed King room with city view. Pros: great shower pressure, nicely decorated rooms, bed was comfortable, nice big window for city view, great location and close to everything. Large closet with safe in room. Good food for room service but overly expensive. Cons: Surcharge for everything. In room dining has a $5 surcharge, wifi costs $8 minimum, no free parking (valet fee is $55 a day). The valet also misplaced my car keys for over 2 hours after we checked out. They were very diligent in notifying me of everything that was happening but it shouldn't have happened in the first place. They leave snacks and stuff in the rooms but nothing is cheaper than $5. The rooms could use better deep cleaning. We were on the 12th floor and when we arrived the room was very humid. So much so that the windows were covered in condensation. There were some sort of splatter all over the curtains and the vents were very dusty. Some of the towels smelled really weird but we just requested fresh ones and those were fine. Overall: It was a decent stay just because the beds were clean and comfy, the room was spacious, and it was a great location to everything. Would I stay here again? No. The expense of everything was way over priced and there was a fee attached to everything. Plus the whole vallet fiasco of waiting over 2 hours for them to retrieve my keys that they lost was not great. Shout out to Sal in vallet for all the accommodations he offered to us and for comping the val
Aufenthalt von 2 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 29. Apr. 2024
Dear Katerina,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

2/10 – Ungenügend

Sona

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Staff need training in hospitality and customer service, especially for a property that claims to be luxury
Aufenthalt von 3 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 29. Apr. 2024
Dear Sona,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

6/10 – Okay

B

Aufenthalt von 3 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 29. Apr. 2024
Dear B,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Tonya

Aufenthalt von 1 Nacht im April 2024
Antwort von The Fairmont Dallas Team am 13. Mai 2024
Dear Tonya, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Jennie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The Fairmont was a great hotel - clean and comfortable!
Aufenthalt von 4 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 24. Apr. 2024
Dear Jennie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Hervorragend

Charity

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Old hotel feel with luxury amenities.
Aufenthalt von 2 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 24. Apr. 2024
Dear Charity,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Gut

Yasemin

Mit dem Partner gereist
Need a larger entrance and more valet help on weekends. Very congested and busy
Aufenthalt von 3 Nächten im April 2024
Antwort von The Fairmont Dallas Team am 22. Apr. 2024
Dear Yasemin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team