Xin chào Roger, Thank you for complementing our Concierge team, it is our team pleasure to delivery services with warm hospitality to guests. Kind regards,Tho DoAssistant Front Office Manager

Dear Mr./Ms. Jamie Le,We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us. Please rest assured that your feedback will be given to our team, and I am confident that it will inspire all of our staff as we seek to constantly improve the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,

Dear Mr. Vu Nguyen,We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,

Dear Mr. Tin Win,Thank you for your kind words regarding our staff members' friendliness and helpfulness. We are delighted to hear that you had a pleasant experience with us. We look forward to welcoming you back to Novotel Danang Premier Han River in the future. Should you need any assistance with your next reservation, feel free to contact us. Warm regards,

Dear Mr./Ms. Nampetch Srichai,Thank you for your kind words about our hotel. We are delighted to hear that you had a pleasant stay with us. We strive to provide a high standard of service and comfort to all our guests. Should you have any suggestions or preferences for your next visit, please do not hesitate to contact us. We look forward to welcoming you back soon. Warm regards,

Dear Mr. Mcrandall Mutuc,We sincerely apologize for the inconvenience you faced during check-out at the priority lounge. We value your feedback and will address the outdated processes to enhance our service quality. Providing friendly and helpful staff is a key focus, and we regret falling short in this instance. Your comments are invaluable in our continuous efforts to improve. Warm regards,

Dear Mr./Ms. Kanji Hashimoto,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a great stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

Dear Valued Guest,Thank you for highlighting the cleanliness of our facilities and our convenient location near the tourist attraction. We are delighted to hear you had a pleasant stay. Looking forward to welcoming you back soon. Warm regards,Hotel Management

Dear Mr./Ms. Shinichi Tada,Xin chào!We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a great stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Mr./Ms. Daisuke Hasegawa,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a wonderful stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,

Dear Mr. Dear Sharon B,Thank you for taking the time to share your experience at Novotel Danang Premier Han River. We are delighted to hear that you had an amazing stay with us and enjoyed the mesmerizing views of the Da Nang Dragon bridge and the Han River from your room on the 27th floor. It's great to know that you also enjoyed the wide variety of food options available during breakfast, including both Vietnamese and international cuisines. We appreciate your recommendation of the mango smoothie. We hope to welcome you back for another wonderful stay in the future.Best regards,

Dear Mr. Kim Dae Sung,Thank you for choosing to stay at Novotel Danang Premier Han River and for taking the time to share your review. We appreciate your positive feedback regarding other aspects of your stay.We have taken note of your comments regarding the variety and quality of our breakfast. We understand the importance of offering a wide range of options to cater to different tastes and preferences. Rest assured, your feedback will be taken into account as we continually strive to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Warm regards,Hotel Management

Dear Mr. Brian Nguyen,Thank you for your positive review of Novotel Danang Premier Han River. We appreciate your kind words and are pleased to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please do not hesitate to let us know. We look forward to welcoming you back again soon.Best regards,Hotel Management

Dear Ms. Huong,Thank you for choosing to stay at Novotel Danang Premier Han River and for taking the time to share your experience. We are delighted to hear that you enjoyed the amazing view of the Song Han river and that our staff provided you with a nice and friendly service.We appreciate your feedback and look forward to welcoming you back in the near future.Best regards,Hotel Management

Dear Mr. Michael Alan,Thank you so much for taking the time to share your positive experience at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed your stay and even extended it! It's wonderful to know that you appreciated the comfort and convenience of our apartments with kitchenettes. We are thrilled to hear that Mia provided you with exceptional service during check-in. We will be sure to pass along your kind words to her and the rest of our dedicated team. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Novotel Danang Premier Han River in the near future.Warm regards,Hotel Management

Dear Mr./Ms. Song Jaeyong,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a wonderful stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

Dear Mr./Ms. Byung Il Lee,Xin chào!Thank you for taking the time to tell us about your experience at the Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer and your feedback is very important to us. It is therefore highly appreciated if you could share your feedback in a greater detail so that we could be acknowledged of and work on an action plan for better improvement and guest experience enhancement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hotel Management

Dear Thi Cam Hong,Thank you for taking the time to share your perfect 10/10 rating on Hotels.com. We are thrilled to learn that you had an exceptional experience during your stay at Novotel Danang Premier Han River.Your high praise is greatly appreciated, and we are delighted to have met or exceeded your expectations. If there are specific aspects of your stay that stood out to you or if you have any feedback on how we can make your next visit even more enjoyable, please feel free to share.We look forward to the pleasure of hosting you again at Novotel Danang Premier Han River.Best Regards,

Dear Makoto,Thank you for taking the time to share your perfect 5/5 rating following your recent stay at Novotel Danang Premier Han River. We are delighted to learn that your experience with us met or exceeded your expectations.Your positive feedback is highly appreciated, and we are thrilled to have provided you with an enjoyable stay. Our team works hard to ensure each guest's satisfaction, and it is rewarding to know we succeeded in delivering a memorable experience for you.We look forward to welcoming you back to Novotel Danang Premier Han River for another exceptional stay. If you have any specific comments or suggestions to share, feel free to let us know. Your feedback is essential to us.Best Regards,

Dear Kam Tim,Thank you for sharing your heartfelt feedback. We're delighted to hear about your positive experience, especially with our front desk officer, Vicky. It's wonderful to know that she provided professional and helpful service, making your stay seamless and enjoyable.We're also glad that the transition between the one-bedroom and two-bedroom apartments was smooth, and you were upgraded to a marvelous Han River view. Your kind words about Manager Nga recognizing you and extending a warm welcome are truly appreciated.Ensuring our guests feel at home is our priority, and we're thrilled to have exceeded your expectations. We look forward to welcoming you and your family back for more memorable experiences.Hotel Management

We appreciate your stay and value your 5-star feedback, and we look forward to welcoming you back for another exceptional stay.Hotel Management

We appreciate your stay and value your feedback. If there are any specific aspects you'd like to share or areas where we can further enhance your experience, please feel free to provide more details. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional stay.Hotel Management

Dear Mr. Oniki Masanori,Xin chào!Thank you for taking the time to tell us about your experience at the Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer and your feedback is very important to us. It is therefore highly appreciated if you could share your feedback in a greater detail so that we could be acknowledged of and work on an action plan for better improvement and guest experience enhancement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Mr. Wilson Joseph S,Xin chào!Xin chào! We'd like to take this opportunity to thank you for taking the time to share your review on your stay at the Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,

Dear Mr. Hafesji Fasel Yusuf,Xin chào!We would take this opportunity to express our gratitude to you for sharing your experience with regard to your recent stay at Novotel Danang Premier Han River.Please accept our heartfelt apologies for the incidence of erroneous food being delivered to you when you ordered a fish burger but were served pork. We understand your dissatisfaction and aggravation, as Muslims are not permitted to consume pork. The fact that pork is not a component in the fish burger, but this accident happened due to our employee's negligence.Once again, we apologize for the inconvenience this has caused and we hope to have the chance to welcome you back and better serve you in the future.Sincerely,Hotel Management

Dear Ms. Inha Yoo,Xin chào!We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,

Dear Mr. Imdong Ko,Xin chào!We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,

Dear Mr. Young Jun Kim,Xin chào!We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,

Dear Mr. Hyuk Kim,Xin chào!We'd like to take this opportunity to thank you for taking the time to share your thoughts on your stay at the Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,

Dear Mr. Yeo Ngan Meng,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a wonderful stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

Dear Mr. Wangkyeom Kim,We'd like to take this opportunity to thank you for taking the time to share your thoughts on your stay at the Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours, Hotel Management

Dear Mr. Seungjun Lee,Xin chào!Xin chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,

Dear Mr. Park JIHOON,Xin chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,

Dear Ms. Sreekala, Xin chào!Xin chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,

Dear Mr. Jin Soo Bae, Xin chào!Thank you very much for taking the time to share your feedback about your recent stay at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed the great location, room’s cleanliness and high speed of room service. At Novotel Danang Premier Han River, we strive to provide our guests with the highest quality of service and hospitality. We are sorry to hear about your disappointment of check in and check out experience. Your feedback is important to us, as it helps us to continually improve our guest experience. Please rest assured that your feedback will be taken into account seriously and necessary actions are going to be taken for a better improvement. Once again, thank you for your feedback and we hope that you will consider staying in our hotel for your next visit in Danang.Sincerely,Hotel Management

Dear Ms. Kim Chunhee,Xin chào!Thank you for taking the time to share your experience with regard to your current stay at Novotel Danang Premier Han River.It is our great pleasure to learn that you had a fabulous stay with us. Thank you again and we look forward to welcoming you back to our hotel in the near future.Sincerely, Hotel Management

Dear Mr. Takashi Makuta,Xin chào!Thank you so much for taking the time to share your review with regard to your recent stay at Novotel Danang Premier Han River.It is with a great pleasure to learn that you had a wonderful stay and gratified with the hotel's services.Thank you again for sharing experience and we look forward to welcoming you back to our hotel soon.Warm Regards

Dear Valued Guest,Xin chào!Thank you for taking the time to review your stay with us at Novotel Danang Premier Han River. We are glad that you found the view and breakfast are satisfactory. We know that check-in, check-out can sometimes take a little longer than expected. And we apologize if this caused any inconvenience during your stay. Thank you again for your comments. We hope to have the chance to better serve you in the future.Sincerely Hotel Management

Dear Mr. Lee Sang,Xin chào!We would like to take this chance to thank you for taking the time to share your thoughts with regard to your recent stay the Novotel Danang Premier Han River. We are happy to learn that you have had a great stay with us. The positive remarks you made about our team friendliness are also heartwarming to read. This is something we usually take great pride in. Please be assured that the entire team will be informed of your comments. I am confident that this will motivate all of our staff as we work to continually elevate the quality of our services.Sincerely, Hotel Management

Dear Mr. Light Paul,Thank you for your kind words about Novotel Danang Premier Han River. We are glad to hear that you enjoyed your stay with us. At Novotel Danang Premier Han River, we strive to offer our guests the best possible experience and it is gratifying to know that we have achieved that. Furthermore, your positive remark about Ms. Nga Duty Manager and the entire team are heartwarming to read. It indeed gives us so much pride to receive comments like yours on the service provided by our team members. You may rest assured that each of them will be commended individually. It is rewarding to see that their continuous efforts are noticed and appreciated by our guests. We are blessed to have a wonderful team of service-minded personalities here at Novotel Danang and it’s always important to celebrate small victories . We look forward to welcoming you back on your next visit! Sincerely, Hotel Management

Dear Mr. Minsoo Kim,Xin Chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us. Please rest assured that your feedback will be given to our team, and I am confident that it will inspire all of our staff as we seek to constantly improve the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours, Hotel Management

Dear Mr. Katsuhiko Sugimoto,Xin Chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us, particularly pleased with the hotel's cleanliness and the kindness of staff at the concierge. Please rest assured that your feedback will be given to our team, and I am confident that it will inspire all of our staff as we seek to constantly improve the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,

Dear Ms. Paula Vu,Xin chào!We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours, Hotel Management

Dear Mr. Kwangwoo Jang,Xin chào!Xin Chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us. Please rest assured that your feedback will be given to our team, and I am confident that it will inspire all of our staff as we seek to constantly improve the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours, Hotel Management

Dear Mr. Michael,Xin chào!Thank you for taking the time to review your stay at Novotel Danang Premier Han River. We are glad to hear that you found the hotel to be efficient and that the rooms are small but functional. We apologize for any inconvenience caused by the chaotic and busy breakfast as well as not cleaning your room on one day. Please rest assured that we will check with our team and make sure that our Housekeeping team will take necessary actions for prevention of future reoccurrence. We consider customer service a top priority and will use your feedback to continuously improve our offerings. We hope you will continue to choose Novotel Danang Premier Han River for all your future travel needs. Sincerely,