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Bewertungen von Plantation Resort on Crystal River, Ascend Hotel Collection

3 out of 5
Plantation Resort on Crystal River, Ascend Hotel Collection
9301 W Fort Island Trl, Crystal River, FL

Bewertungen

7,6

Gut

360 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
271 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
176 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
122 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
74 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

8,2/10

Personal & Service

7,6/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Stephan

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Lage wunderschön
Lage toll, Anlage sauber, Zimmer geräumig, Pool schön (wenn auch nur 1m tief) und die Manatees traumhaft Negativ ist einzig der unfreundliche und nicht kundenorientierte Umgang einer Mitarbeiterin mit einer Reklamation.
Aufenthalt von 2 Nächten im August 2023

8/10 – Gut

Jochen, Moeglingen

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Etwas in die Jahre gekommenes Hotel.
Aufenthalt von 2 Nächten im Juni 2023

8/10 – Gut

Iwan

Aufenthalt von 2 Nächten im Juli 2023

10/10 – Hervorragend

Jürgen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes Haus
Sehr schöne Lage. Wir haben den Urlaub genossen. Man fährt von dort direkt zum Strand und kann man dort die Ruhe genießen Gerne wieder
Aufenthalt von 2 Nächten im November 2022

6/10 – Okay

Janice

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Glanz vergangener Zeiten - beschreibt es ganz gut. Große Anlage, allerdings sehr in die Jahre gekommen. Die Zimmer sind teils renoviert und erneuert worden, allerdings benötigt auch ein Treppenhaus eine Renovierung. Das Fenster im Zimmer war verklemmt und lies sich nicht öffnen. Der Kühlschrank im Zimmer kam aus früheren Zeiten. Die Duschwanne hatte ihre Zeiten auch hinter sich. Auch im Außenbereich muss mal wieder der alte Glanz der damals ganz bestimmt tollen Hotelanlage poliert werden. Es steckt sehr viel Potential in dem Hotel. Zu den Restaurants können wir nichts sagen, da wir diese nicht genutzt hatten. Wir hatten für ein Frühstück auf dem Zimmer nach einer Schale für Müsli gefragt. Leider war es nicht möglich uns eine Schale zur Verfügung zu stellen. Wir haben leider nur eine Pappschale für einen Hamburger sowie Plastikbesteck bekommen. Da wir auf einem Roadtrip waren, mussten wir unsere alten Sachen waschen. Das Hotel verfügt im freien (überdacht) eine Waschmaschine und einen Trockner. Ein Automat enthält das benötigte Waschmittel. Allerdings hat der Automat kein Geld genommen, so dass wir im Hotelshop das Waschmittel besorgen mussten. Nach der Wäsche wollten wir den Trockner nutzen. Allerdings hat dieser nicht funktioniert. Diese Station befindet sich neben der Wäscherei, so dass uns eine nette Frau geholfen hat und tatsächlich angeboten hat für uns die Sachen zu trocknen. Sie hat sogar alles zusammengelegt. Das war ein wirklich sehr sehr guter Service!
Aufenthalt von 2 Nächten im November 2022

10/10 – Hervorragend

Joern

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Einzigartige Lage
Aufenthalt von 2 Nächten im Oktober 2022

10/10 – Hervorragend

Oliver

Mit dem Partner gereist
Great location to see manatees.
Aufenthalt von 2 Nächten im April 2022

8/10 – Gut

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Ort um mit Manatees schwimmen zu gehen!
Alles tip top!
Aufenthalt von 3 Nächten im November 2021
Antwort von Tracy am 30. Nov. 2021
Thank you, for taking the time to respond. We appreciate your feedback.

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Angenehmes Hotel direkt am Crystal River
Sehr nettes Hotel mit dem Motto Manatees. Schon am Eingang ist ein grosses Springbrunnen mit Manatees und ihren Babies aus Marmor. Wir haben den Aufenthalt dort genossen.
Aufenthalt von 1 Nacht im Mai 2021
Antwort von Maria am 21. Mai 2021
Vielen Dank für das Teilen Ihrer Bewertung. Unser Marmorbrunnen ist eine Schönheit. Bitte kommen Sie zurück und sehen Sie uns bald. Mit bestem Dank, Maria L. Rogers Reservierungsleiter

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice staff, good facilities, good food at reasonable prices and most of all: the greatest experience swimming with the manatees. Ask for Cpt. Steve and Amanda - they are wonderful!
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Sandra am 26. März 2020
Dear Valued Guest, Thank you so very much for taking the time to complete our online survey, we truly appreciate your feedback. Our goal is to provide a fun family friendly environment with plenty of amenities and activities for guest of all ages to enjoy in a relaxed old Florida atmosphere with all the southern charm this area is known for. We look forward to seeing you again! Kind Regards, Sandra Whitesell Guest Service Manager The Plantation on Crystal River

4/10 – Schlecht

Brittany, Cleveland

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The walls are so thin...you hear everything, from the room next to you and everything down the hall. It's hard to sleep with so much noise. Staff looked bored and disinterested, especially at the front desk. It wasn't welcoming and the property was outdated and unbelievably noisy. I wouldn't stay here again.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Eric am 27. Mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Plantation Resort on Crystal River, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 – Hervorragend

meggan

Basic. Great location
Aufenthalt von 5 Nächten im April 2024
Antwort von Front Desk am 25. Mai 2024
thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Plantation Resort on Crystal River, Ascend Hotel Collection and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

4/10 – Schlecht

ryan

Mit der Familie gereist
Gut: Sauberkeit
This place has so much potential! It is a 60 year old hotel and sadly it does show. It's really a very beautiful property and could be a 4 star plus hotel with some work. The pool and hot tub area was clean and well kept. The front desk staff was awesome, very helpful and friendly. Housekeeping did a great job and were friendly as well. The bartenders were great as well. The restaurant needs help, servers were horrible at their job. We had to ask for water, ask for refills to water and coffee, and this was in a mostly empty restaurant. Waitress was very slow in making the rounds, the kitchen was even slower. Both times we ate there, once for lunch once for breakfast, there were only a few other tables seated in the whole place and each time it took almost 30 minutes to get food out. We ate breakfast burritos one day and for lunch we had grilled fish. Food quality was good, but speed it up!!! We also did the manatee dive through their "Dive Shop". It was great. We saw up close multiple manatees and the crew were great at their job. My main complaint about the "Dive Shop" is that they do not do any scuba trips. Its a snorkling shop. Thats fine, but the website uses scuba flags and refers to itself as a dive shop and charter. We had planned on doing scuba dives through them as the convivence being part of the hotel is nice. This was a main reason to choosing the hotel and I probably would not have if I had known they do not provide diving at the dive shop... 2 solid stars.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Desk am 23. Mai 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 – Hervorragend

James, Gremantown

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the old time feel of this hotel - beautiful area.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Front Desk am 19. Mai 2024
Thank you for taking the time to give us a review. Looking forward to seeing you again.

6/10 – Okay

Scott

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Eric am 17. Mai 2024
Thank you for taking the time to give us a review. Looking forward to seeing you again.

2/10 – Ungenügend

Mindi

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was far from resort-worthy. Painfully under-staffed, ceiling tiles throughout lobby were in disrepair, hallways in dire need of being cleaned and painted, stairwell carpet torn and dirty, shower tiles moldy and in need of repair, no hot water, and bathroom vent covered in mold. Called back to ensure refund and was on hold for 90 minutes before giving up. Left after first night and cancelled the rest of our stay. Refund better come through.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front Desk am 6. Mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Plantation Resort on Crystal River, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 – Ungenügend

Karla

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The bathroom had no place to put our toiletries down, there was no hot water in the shower and no bath mat to use had there been any hot water, there were broken ceiling tiles, mold growing in the corners of the ceiling, no breakfast. The staff didn’t have our rooms ready when we got there at 4:20 pm—they said to wait 5 minutes while they went to see if they were ready. 40 minutes later ( after the person who talked to us left) they finally got us rooms on the second floor. I use a walker and was told that they didn’t have an elevator!! My husband has difficulty walking as well. Also, there were no carts to transport our luggage. My son and daughter kept their room on the second floor and we were finally given a room on the first floor. I could go on and on— but anyway you look at it, the place was intolerable! We ended up canceling our reservations for the next 2 nights and we think we deserve a refund for the night we had to stay there.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front Desk am 6. Mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Plantation Resort on Crystal River, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 – Gut

jean-pierre

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Eric am 6. Mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Plantation Resort on Crystal River, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 – Schlecht

Carol

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Guest room had no lock on the adjoining room door. It was a hole where the deadbolt should have been. Maintenance guy said he couldn’t fix it and was throughly irritated that we bothered him. Sink in bathroom clogged and all I did was wash my hands!!! That’s when I saw the lock situation. The poor employee at the front desk was new and tried her best. Her manager was sitting at a desk behind the wall and wouldn’t help her as she was new to the job. Took about 40 minutes and she found another room for me. The room was ok but the entire property smells like mold, must and mildew. We had stayed here three times before and it’s definitely gone way down hill. Hallways and stairwells were very dirty. Food at the bar was just ok. Way overpriced for room and food. If I didn’t know better it seems as if the place is ready to be torn down.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Front Desk am 4. Mai 2024
Thank you for your feedback. Sometimes that people behind the desk are from other departments and they have been doing paperwork and they do not know how to check people in. We always try to have extra people on staff when we have larger check ins. Sorry you had a bad experience at our hotel. We would like to have you come back in the future.

2/10 – Ungenügend

Ilker

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dirty rooms and hotel. Bad food at the restaurant. Terrible account service. They charged me twice and i can’t reach anyone to fix it. Never again
Antwort von Front Desk am 2. Mai 2024
Thank you for taking the time to respond.

8/10 – Gut

Daveed

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
This is a beautiful property, the rooms are getting old, the land and pool are great.
Aufenthalt von 2 Nächten im April 2024
Antwort von Front desk am 30. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

8/10 – Gut

Kim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I thought the property was lovely. The rooms are dated and could use an update. I would stay here again due to location, pool and property.
Aufenthalt von 1 Nacht im April 2024
Antwort von Eric am 27. Apr. 2024
Thank you for taking the time to make a review. We are glad you enjoyed your stay with us.

6/10 – Okay

Donna

Gut: Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Front desk am 30. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

6/10 – Okay

Vincy

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Front desk am 30. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

6/10 – Okay

Susan

Mit der Familie und kleinen Kindern gereist
Asked for a pack and play a total of 3 times , never managed to get one . Had to sleep in a very small bed with 2 kids because there was nowhere for my infant to sleep. Curtains were hanging off the wall in our room , mold on all the vents and no key entry to our building which means anyone could enter . The pool was full of teenagers that were not staying at the hotel and made the experience miserable. Menu for the restaurant is 2 years out of date (the bartender told us that) but i will say the food was very good and holly the bartender was brilliant. Has the potential to be a fantastic hotel but it is incredibly outdated.
Aufenthalt von 1 Nacht im April 2024
Antwort von Eric am 23. Apr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Plantation Resort on Crystal River, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 – Okay

Marlys

Mit der Familie gereist
Gut: Ausstattung
Awful smell, the place at one time was beautiful. The pool and location amazing, tiki bar fun! They did not have correct room as advertised and would not discount my rate. I would not likely stay here again
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 21. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 – Hervorragend

Heidi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property and friendly staff. Very well kept and peaceful
Aufenthalt von 3 Nächten im April 2024
Antwort von Eric am 20. Apr. 2024
Thank you for taking the time to do a review. I am glad you had a good stay during your stay.

2/10 – Ungenügend

george

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
black mold in bathroom and beside one bed. disgusting bath tub and shower head cleanliness.
Aufenthalt von 2 Nächten im April 2024
Antwort von Front Desk am 15. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

4/10 – Schlecht

Mark

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Need to supervise the cleaning staff
Aufenthalt von 4 Nächten im April 2024
Antwort von Front Desk am 15. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

6/10 – Okay

Shelly, Ponte Vedra Beach

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Location is great facility could be beautiful but in poor repair and condition
Aufenthalt von 4 Nächten im April 2024
Antwort von Front Desk am 14. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 – Hervorragend

Tara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quaint old southern Florida vibe
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Desk am 13. Apr. 2024
Thank you for staying with us and giving a review.

8/10 – Gut

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a very nice, maintained property. The hotel is in need of some upkeep in terms of paint, some caulking needed, etc. but I had a nice stay. No complaints. My kids loved the pool and the tiki bar was great. Would definitely stay here again.
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Desk am 12. Apr. 2024
Thank you for staying with us and giving a review.

6/10 – Okay

Zak

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Overall, the hotel grounds are beautiful. With this said, the inside of the hotel leaves a lot to be desired. You can see reminiscence of hurricane damage and what appears to be a rush effort of quality in order to get back up in running. The cleaning and condition of the rooms needs to be addressed. This hotel is beautiful and in a great location however, the conditions need to be addressed properly.
Aufenthalt von 4 Nächten im April 2024
Antwort von Front Desk am 10. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

4/10 – Schlecht

Michael

Mit der Familie gereist
Had to wait for the room to ready at 6:00 PM, when check in was 4:00 PM. Expedia didn’t note an additional $30 “resort fee” when booking or we wouldn’t have chosen it. Room was older, hairdryer was ripped off the wall and tossed up in closet. Fridge intermittently had water coming out of and puddling across the floor. Lot’s of thick caulking in bathtub. We became severely congested with plugged noses when we woke up.
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Desk am 10. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

8/10 – Gut

Todd

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The exterior grounds and property are amazing, but the interior could use some upkeep.
Aufenthalt von 5 Nächten im April 2024
Antwort von Front Desk am 8. Apr. 2024
Thank you for staying with us and giving a review.

10/10 – Hervorragend

Tiffany

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Desk am 8. Apr. 2024
Thank you for staying with us and giving a review.

10/10 – Hervorragend

Albert

Aufenthalt von 1 Nacht im April 2024
Antwort von Front desk am 30. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

8/10 – Gut

Rob

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Angie am 5. Apr. 2024
Thank you for staying with us and giving a review.

2/10 – Ungenügend

Patricia, Boise

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
After a long flight and drive to get there, the staff who checked us in was unwelcoming and unfriendly. She didn’t tell us about any of the hotel’s amenities like the fact there was a coffee shop on the hotel for the morning, and when I asked about a late check out, due to our manatee swimming trip ending at the same time as check out was scheduled, she said that late check out was not available. When I asked the new staff person in the morning the same question, she said we could check out late for no fee. There was no water pressure in the shower, and the blankets on the bed was very thin with no extra blankets available. We were cold all night with no way to make it warmer since the thermostat did not do that. We needed a couple extra towels to use after our no pressure shower and were told they had run out. The lady in the coffee shop was nice as was the lady that told us we actually could check out late, but overall, this hotel was a huge disappointment.
Aufenthalt von 1 Nacht im März 2024
Antwort von Front desk am 5. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

6/10 – Okay

Nicole

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
The property is old and a bit outdated. Our bathroom was dingy and there were missing parts to the shower. West 52 resteraunt was average at best. Walkable to manatee adventure and outdoor pool and bar was nice.
Aufenthalt von 2 Nächten im März 2024
Antwort von frontdesk am 5. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

2/10 – Ungenügend

Wenda

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is not worth the price. It smells in the stair ways. The floors are dirty. They do not clean the rooms during your stay. We ran out of toilet paper and towels. The hot tub didn’t work the entire time we were there ( one week) The place is in really bad shape and they are robbing people by charging what they charge to stay there. From the second I enter the hallway before I even seen the room I knew I made a mistake booking this place. I recommend finding a different hotel to stay.
Aufenthalt von 2 Nächten im März 2024
Antwort von Front desk am 5. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

2/10 – Ungenügend

Liani

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I booked a junior suite with a water view and was looking forward to my stay. I had not visited this property. When I arrived there was a significant leak in the ceiling and water was dripping inside the room. The carpet was soaked. The front desk and house keeping were understaffed and we were told they could not move us to the same or higher room. We were placed in a room with a significant downgrade and when I went to the front desk to Check out, my credit card had been charged the fee for the junior suite. The shift desk clerk took off some fees to lower my cost, but overall this was a disappointing experience and I do not know if I would ever come back.
Aufenthalt von 2 Nächten im März 2024
Antwort von Front desk am 5. Apr. 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 – Hervorragend

Joanne

Gut: Sauberkeit
Family vibes & Adventure Center is part of the services Plantation have to offer
Aufenthalt von 1 Nacht im März 2024
Antwort von angie am 5. Apr. 2024
Thank you so much for the review and staying with us

10/10 – Hervorragend

Joanne'

Love the restaurant
Aufenthalt von 2 Nächten im März 2024
Antwort von Angie am 5. Apr. 2024
Thank you so much for the review and staying with us

6/10 – Okay

Marion

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung und Zustand der Unterkunft
The rooms and hallways need a major update! The hotel from the outside is very elegant. I booked for my family of five expecting a pullout couch and there wasn't. They brought a cot but the room was very small for a family. It's a nice location and the restaurant onsite was pleasant, the staff was friendly but service was very slow. Don't recommend the key lime pie.
Aufenthalt von 1 Nacht im März 2024
Antwort von Eric am 25. März 2024
Thank you for taking the time to post a review. I will let our department heads know about your issues.

8/10 – Gut

Tricia

Gut: Sauberkeit und Zustand der Unterkunft
We had a great time, love the fact there is a restaurant and a tiki bar outside.
Aufenthalt von 2 Nächten im März 2024
Antwort von Eric am 25. März 2024
Thank you for the time to post a review. We do have a restaurant inside.

2/10 – Ungenügend

Gary

Mit der Familie gereist
First room we checked into bed was broke door was hard to open to the outer, second room tub dripped all night, toilet wouldn’t flush and ran when it did this hotel needs much maintenance and upgrade. When told to the employees they agreed they had no reason but did agree with what was going on there
Aufenthalt von 1 Nacht im März 2024
Antwort von Eric am 23. März 2024
Thank you for taking the time to take our survey. I was sorry to hear about the issues you had. I will make sure the departments know what happened and get this fixed.

10/10 – Hervorragend

francine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good. Thank you.
Aufenthalt von 2 Nächten im März 2024
Antwort von Eric am 23. März 2024
Thank you for taking to the time to take our survey. I am glad to hear that you enjoyed your stay.

6/10 – Okay

Fulya

It was okay, but not great.
Aufenthalt von 2 Nächten im März 2024
Antwort von Eric am 23. März 2024
Thank you for taking the time to take our survey. Your feedback is important to us.

6/10 – Okay

Fernando

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
The property was under renovation and not up to par. It used to be a great spot needs updating
Aufenthalt von 2 Nächten im März 2024
Antwort von Eric am 23. März 2024
Thank you for taking the time to take our survey. I was sorry to hear about the issues you had. I will make sure the departments know what happened and get this fixed