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Bewertungen von Border House at Crystal Bay Casino

3 out of 5
Border House at Crystal Bay Casino
14 State Highway 28, Crystal Bay, NV

Bewertungen

8,4

Sehr gut

119 von insgesamt 239 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
65 von insgesamt 239 Gästebewertungen haben eine Bewertung von 8 - Gut" "
33 von insgesamt 239 Gästebewertungen haben eine Bewertung von 6 - Okay" "
14 von insgesamt 239 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 239 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,4/10

Personal & Service

8,2/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Dorothy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A very unique and charming place. Definitely recommend and will return next time we are in North Lake Tahoe.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Robert

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Fernando

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I impressed with this hotel, really convenient.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Gabi

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
A friend and I arrived to our 2 bed room to find no door on the bathroom and a view into the bathroom through the fireplace. This was not listed in property info and made us very uncomfortable as a pair of friends.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Yuhui

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
nice place to stay
Aufenthalt von 4 Nächten im Februar 2024

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
On the second night I had to switch rooms and the room I was transferred to was not cleaned . They immediatley sent somebody but it was not cleaned to the normal standards
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

DEVRAJ

Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Shannon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Eva

Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Chunhai

Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

Zachary

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Dana

Mit der Familie gereist
Gut: Ausstattung
Overall a great experience, so I gave it 5 stars. Nice robes, towels, comfy beds, friendly staff. As a fellow business owner I would suggest three things. 1 Add sliding barndoors to the rooms instead of the curtain between the bedroom and bathroom. 2. Mark the light switches 3. Change the highend steakhouse to barfood and breakfast to match the casino and music venue. Food was amazing, but expensive.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Kellie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Bryan

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Joel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly efficient check in. Easy parking. Quiet, well appointed room
Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Steven, Laguna Beach

The rooms were large and beds comfortable. The bathroom was not stocked with supplies nor was the coffee maker unless you like Hazelnut Coffee... Its part of the adjacent casino and you have to find someone to help you. No food available. Adequate but lacking what you would normally expect. Feels a bit like walking into a building from the old west.
Aufenthalt von 2 Nächten im Oktober 2023

4/10 – Schlecht

Amelia

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I wouldn’t stay here if you need to sleep
The TV didn’t work, neither did the volume so at night it didn’t turn off or turn done leading me to not be able to sleep. During the day the volume was too low to hear. The fan also made loud noises all day and night.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Duane am 12. Okt. 2023
Thank you for visiting the Border House and providing your feedback. Please accept my apologies for the inconveniences you experienced during your visit. This is certainly not the level of service we wish to maintain. We will be reviewing your comments and making corrections where possible. We hope that you will try us again in the future.

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service
The room was fairly comfortable in an outdated charm, sort of way. The bathroom was fun with a slightly cringey led light equipped jet bath tub. Relaxing. The front desk staff at the casino who own the small hotel next door are just not very friendly and unwilling to provide helpful customer service. We decided to stay because hotels.com offered a better price. The casino was adamantly not willing to accommodate a military discount or upgrade any accommodations, like offering two beds after knowing we accidentally ordered one. They had plenty of other rooms. In truth, the hotel rooms were quaint, cute even. It’s the Casino staff and its smokey stench of an 80s throwback hangout for lonely slot machine enthusiasts, is the only problem. Hold your breath, pay for you room quickly, answer yes to their robotic questions and then go enjoy Lake Tahoe.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Duane am 12. Okt. 2023
Thank you for visiting the Border House and providing your feedback. We apologize for the difficulties you experienced during your check in and will be reviewing your comments for further corrections. We hope to be of service to you again in the future.

6/10 – Okay

Dorothy, Olympia

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Duane am 12. Okt. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 – Hervorragend

pascale, old brookville

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Duane am 12. Okt. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

8/10 – Gut

Carlos

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cute and comfortable boutique hotel
Cute and comfortable boutique hotel in a convenient location. Our only complaint is that you have to check in at the casino next door. No one was at the player's club desk so we had to hunt for an employee. He had to call for someone to come and check us in. Strange there is no front desk at the actual hotel. Other than that inconvenience, we had a nice stay.
Aufenthalt von 1 Nacht im September 2023
Antwort von Duane am 12. Okt. 2023
Thank you for visiting the Border House and providing your feedback. We apologize for the difficulties you experienced during your check in and will be reviewing your comments for further corrections. We hope to be of service to you again in the future.

10/10 – Hervorragend

Adam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The real stuff right? Good water pressure! Quiet area after sunset. Only suggestion would be a microwave.
Aufenthalt von 1 Nacht im September 2023
Antwort von Duane am 6. Sept. 2023
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

8/10 – Gut

Bo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room is very clean. The bathroom is spacious.
Aufenthalt von 2 Nächten im September 2023
Antwort von Duane am 6. Sept. 2023
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

10/10 – Hervorragend

ROB, santa barbara

Aufenthalt von 2 Nächten im August 2023
Antwort von Duane am 12. Okt. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 – Hervorragend

Dr Jacqui

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A great find
A wonderful find! The house is beautiful, the rooms are large and very elegantly decorated and it’s quiet and has a rural feel despite being in the hub of things.
Aufenthalt von 1 Nacht im August 2023
Antwort von Duane am 6. Sept. 2023
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

10/10 – Hervorragend

mary

Aufenthalt von 1 Nacht im August 2023
Antwort von Duane am 12. Okt. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 – Hervorragend

Ronald

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Its a great place to stay. Central location, close to the casino. I wish it had an ice machine on site.
Aufenthalt von 3 Nächten im August 2023
Antwort von Duane am 23. Aug. 2023
Thank you for visiting the Border House and providing your feedback. We are excited to see you enjoyed your stay and hope to be of service to you again in the near future.

10/10 – Hervorragend

Krista

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful property and the room was gorgeous, better than I could have hoped for
Aufenthalt von 1 Nacht im August 2023
Antwort von Duane am 20. Aug. 2023
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed your visit and hope to be of service to you again in the near future.

8/10 – Gut

Connie

Gut: Ausstattung
Pros-Historic, spacious, nice bathroom and good location. Cons-Dark, poor lighting in bedroom. Bathroom sink not draining, indoor and patio furniture as well as common areas very dusty. No instructions of any kind, phone does not access reception.
Aufenthalt von 3 Nächten im August 2023
Antwort von Duane am 20. Aug. 2023
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed most of your visit and we will be reviewing the items listed for improvement. We hope to be of service to you again in the near future.

6/10 – Okay

David

Geschäftlich gereist
Upon check in, no one was monitoring reception. Had to summon the cashier to get someone...arrived 5 min. later. Hallway leading to room smelled of beer. Dimly lit hallways, seedy kind of feel. Access / safety controls were up to date. Room was outdated and old, including carpet, fixtures, drapes, bathroom flooring, etc. Lighting in the room was inadequate, including the bathroom and mirror. Bedding and towels were clean. Other amenities were adequate and present (soaps, shampoo, dryer, coffee, etc.). Shower area was roomy and good shower head (probably due to disability access) Environment was quiet. Overall I felt like I was in a room which could have been in a crime scene drama. I wouldn't recommend.
Aufenthalt von 1 Nacht im August 2023
Antwort von Duane am 9. Aug. 2023
Thank you for visiting the Border House at Crystal Bay Casino. I am sorry that the experience did not meet your expectations and sincerely hope that you will give us another try in the future. The Border House is a unique boutique hotel and also is a historic building.

10/10 – Hervorragend

Florian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Séjour agréable à Crystal Bay
Excellent séjour, avec une petite terrasse très agréable pour prendre son petit déjeuner ou un verre en fin d’après midi. La chambre ne donnait pas sur l’axe principale, du coup relativement silencieux le matin.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Duane am 9. Aug. 2023
Thank you for visiting the Border House at Crystal Bay Casino. We are pleased to see you enjoyed your visit and hope to be of service to you again in the future.

10/10 – Hervorragend

Suzi

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Duane am 3. Aug. 2023
Thank you so much for your feedback about your recent visit to the Border House. We are pleased to see you enjoyed your visit and hope to of service to you again in the future.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Duane am 3. Aug. 2023
Thank you for your feedback about your recent visit to the Border House. We are pleased to see you enjoyed your visit and hope to be of service to you again in the future

2/10 – Ungenügend

Donna

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Duane am 3. Aug. 2023
Thank you for visiting the Border House and providing your feedback. We are so sorry that you did not enjoy your visit and will be reviewing your comments for future improvements. We hope to be of service to you in the future.

8/10 – Gut

Mark

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Duane am 20. Aug. 2023
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed most of your visit and hope to be of service to you again in the near future.

4/10 – Schlecht

Roger

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
First off the hotel staff was amazing Now, before you stay here you must know the hotel is not connected to the casino. It’s in an odd “house” building around the corner Our room was niceish, but the biggest thing was the bathroom didn’t have a door so if your sharing the room using the restroom is awkward. Linens are clean I did not see a ice machine either Parking is very limited by the rooms, they do have a parking garage at the Casino, but again rooms are not connected to hotel, so it’s a short walk outside Overall not the worst place to stay, but the few inconveniences might turn me away from staying again Lake Tahoe is so amazing though!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Duane am 27. Juli 2023
Thank you for your feedback. Please accept my apologies for not meeting your expectations during your visit. This is certainly not the level of service we want our guest to leave with. We will be reviewing your comments for areas of improvement where possible. We hope you will visit us again in the future.

2/10 – Ungenügend

William

Gut: Sauberkeit
Nothing to indicate that the check in was in the casino - unattached to the actual property. No directions or arrows to take you to the casino. Guests need to figure that out on their own. No staff at the front desk which added to the difficulty of the check in process. The room was nice, clean and spacious
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Duane am 22. Juli 2023
Thank you for your feedback. I apologize for the difficulty you experienced while checking into the Border House. We certainly will be reviewing your comments to see what changes we can make to our processes to better serve our guests. We hope you will enjoy the rest of your stay and return again in the future.

4/10 – Schlecht

Alexis

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Duane am 3. Aug. 2023
Thank you for visiting the Border House and providing your feedback. We are so sorry that you did not enjoy your visit and will be reviewing your comments for future improvements. We hope to be of service to you in the future.

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location and decor outstanding.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Duane am 22. Juli 2023
Thank you for your feedback and visiting the Border House. We are excited to see you enjoyed your visit and hope to see you again in the near future.

10/10 – Hervorragend

Brittany

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great little hideaway! Can't wait to come back!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Duane am 11. Juli 2023
Thank you so much for visiting the Border House. We are excited to see you enjoyed your visit and appreciate the feedback. We hope to of service to you again in the near future.

8/10 – Gut

Donna

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
If I were to review just the Border house building itself I would give it a 10 out of 10. It is a really cool building, beautifully designed, great patio deck area and on historical registry. Great location for all the activities that we did. The room was amazing! A brand new jetted tub was great at the end of a long day of hiking. However it is connected to the Crystal Bay casino. It was very confusing to check there was no Clear Directions ever given. No information at the building are in the room as far as getting a hold of somebody. The casino is old, run down, and the smokiness is unreal! The area that it's located on is between a really nice area on the lake leading into a very iffy kind of area. Two major casinos one behind one in front that have been shut down and are elapidated. If it wasn't for this property being attached to the casino I would give it a 10 out of 10 for sure. One thing that I did not address with the establishment was at 12:30 the second night that we were staying there was banging on the door it was the sheriff's department. Three patrol cars three Sheriff's Department demanding we opened the door. I did they said somebody in the casino said I stole their phone. We had never been in the casino. So it was very upsetting and scary at the same time. I don't know how that came about and I have no idea why there would be three sheriffs just for somebody's phone being stolen.
Antwort von Duane am 1. Juli 2023
Thank you so much for your feedback and for visiting the Border House. We are pleased to see you enjoyed most of your visit but we do apologize for the unexpected visitors to your room. We certainly hope that you will visit again in the near future.

6/10 – Okay

Mary

Mit der Familie gereist
Cons: Aside from the heavy deodorizer smell in the room, the window shades didn’t work. Also, there wasn’t a blow dryer. Pro: it was quiet and the accommodations were nice.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Duane am 1. Juli 2023
Thank you for visiting the Border House and providing you feedback and observations. I assure you we will be addressing the items you mentioned and making corrections. We hope that you will visit us again in the near future.

10/10 – Hervorragend

Teresa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice, clean comfortable room and nice check in staff. Rooms are in a building separate from the casino, so smoke free except for the check in and check out inside the casino.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Duane am 1. Juli 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and certainly hope to see you again in the near future.

10/10 – Hervorragend

Dennis

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel at a reasonable price
Our room on the top floor was fabulous. This hotel is close to Incline Village and other great locations in Lake Tahoe. We look forward to staying at the Border House again in the future.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Duane am 1. Juli 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and certainly hope to see you again in the near future

8/10 – Gut

Michael

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Check in was a bit confusing. Nicely decorated room and superior bathroom. Missed reading light for bed. Great restaurant across the street!
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Duane am 7. Juni 2023
Thank you for visiting the Border House at Crystal Bay Casino and for providing your feedback on your stay. We are pleased to see you enjoyed your visit and hope that you will return soon!

4/10 – Schlecht

JUAN RICARDO

Aufenthalt von 2 Nächten im Mai 2023
Antwort von Duane am 27. Mai 2023
Thank you for visiting the Border House. I am sorry to see you did not enjoy your visit however there are no notations as to what went wrong. I truly hope that you give us another chance in the future to show you the correct guest service we can provide.

8/10 – Gut

Cindy

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved this place. The bathtub alone was worth it!
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Duane am 27. Mai 2023
Thank you for visiting the Border House and providing your feedback. We are excited to see you enjoyed you visit especially the bathtub. We hope to see you again in the near future.

8/10 – Gut

Michael

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023
Antwort von Duane am 5. Apr. 2023
Thank you for visiting the Border House and providing your feedback. We are happy to see you enjoyed your stay and hope we have the chance to be of service to you again in the near future.

10/10 – Hervorragend

Melissa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was awesome! It had a gas fireplace and a huge shower/tub. I liked the double sinks too and it was very clean. Would definitely stay here again
Aufenthalt von 1 Nacht im März 2023
Antwort von Duane am 27. März 2023
Thank you for visiting the Border House and providing your feedback. We are so happy to see you enjoyed your stay and hope to be of service to you again soon.

10/10 – Hervorragend

Mitchell

Aufenthalt von 2 Nächten im März 2023