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Bewertungen von Holiday Inn Express Coventry S - West Warwick Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Coventry S - West Warwick Area, an IHG Hotel
4 Universal Boulevard, Center Of New England, Coventry, RI

Bewertungen

8,0

Sehr gut

317 von insgesamt 762 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
239 von insgesamt 762 Gästebewertungen haben eine Bewertung von 8 - Gut" "
101 von insgesamt 762 Gästebewertungen haben eine Bewertung von 6 - Okay" "
59 von insgesamt 762 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
46 von insgesamt 762 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,2/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Kurt

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Personal & Service
Im Hotel finden z. Zt. Umbauarbeiten statt. Wir hatten ein bereits renoviertes Zimmer (sehr gut). Frühstücksraum eingeschränkt (Baustelle)Es mangelte quasi an allem. Senkt die an sich gute Bewertung.
Aufenthalt von 1 Nacht im Oktober 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ein gutes Hotel für einen kurzen Aufenthalt
Das Hotel ist leicht vom Interstate zu erreichen, liegt aber ansonsten ein wenig "ungünstig", gleich neben einem BJ's Wholesale Club und einem Home Depot, ein wenig in der Mitte von Nirgendwo. Wer auf der Durchreise ist, bekommt hier jedoch ein ausgezeichnetes Zimmer in guter Lage - ein akzeptables Frühstück obendrein
Aufenthalt von 1 Nacht im November 2017

2/10 – Ungenügend

Basti, Bayern

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
sehr schäbiges Zimmer, Fenster konnte man nicht öffnen, Schimmel auf Klimaanlage, Unfreundliches Personal abends an der Rezeption
Aufenthalt von 1 Nacht im September 2017

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel nahe am Highway
Wir (deutsche Familie mit 17jährigem Sohn) nutzten das Hotel als Zwischenstopp auf der Heimreise.

8/10 – Gut

Andreas, Waldbronn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel in Interstate Nähe
Richtig gutes Hotel in Nähe zur Interstate und einigen anderen Hotels sowie Geschäften wie Wal Mart , Home Depot und anderen. Sauber gut ausgestattet und Frühstück für amerikanische Verhältnisse gut.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

Sheahon

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I arrived 25 minutes ahead of check in and the person working the front desk would not assist me until exactly 3pm. I wanted to use the pool as I had 2 little kids with me and I was provided with any assistance.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 22. Apr. 2024
Hi Sheahon,Unfortunately, check in time is at 3pm and the night before your stay we were busy so we weren't able to check you in until check in time, early check ins are based on availability and we just didn't have any available, as well as the pool is only for registered guests so you would not be able to use the pool until you check in.

6/10 – Okay

Kevin

Mit der Familie und kleinen Kindern gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
There was a constant smell of marijuana inside the hotel, especially in the lobby and hallways. The staff identified at least 1 guest who was responsible, but did nothing to remedy this. Also, there was a Little League group who completely monopolized the pool for the entire day and other guests were unable to utilize this amenity. Management didn't do much to enforce Quiet Time - Banging and running on 3rd floor lasted til 2 a.m. Management of breakfast was poor - running out of items by 8 a.m. We have stayed at many of your properties around the country and this was by far the worst stay.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 22. Apr. 2024
Dear Mr. Kevin, We are so sorry our hotel did not meet your expectations. The weekend you stayed with us we did in fact have a small group in house and unfortunately our property has only 90 rooms and our set up of rooms is sort of weird, but we did keep the group together to avoid as many noise complaints as possible. I noticed you said that breakfast ran out by 8am but on both mornings of your stay you were the first person at breakfast and had actually got first servings of everything and nothing actually ran out without a replacement during all of breakfast hours, we did however run out of chocolate milk and replaced it with another type of chocolate milk. I understand that you also experienced a few other small issues that were never brought to management's attention and had they been we maybe could have tried to resolve them and help you enjoy your stay a little better. Nevertheless we will take all of this feedback and use it to better our experiences for guests in the future. Thank you.

10/10 – Hervorragend

Yajaira

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the view to home Depot and Walmart. They have breakfast in the morning
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 22. Apr. 2024
Thanks ! we hope to have you back !

8/10 – Gut

Irene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Mai 2024
Thank you for your feedback !

10/10 – Hervorragend

Amanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a very nice stay. The pool and fitness room looked descent but we didn't get to use either. Friendly staff. Large, clean room. We enjoyed our stay. Thanks!
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 22. Apr. 2024
AWW! Hope to have you back so you can enjoy our amenities next time !

10/10 – Hervorragend

Jennifer, Albert Lea

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Barbara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Gabriela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All staff were amazing. Front desk staff were very helpful. The room was very clean. Breakfast was always up kept and plenty of variety.
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 26. März 2024
Thank you so much for your feedback, Gabriela! we hope to see you again and continue to provide the best customer service!

10/10 – Hervorragend

Jeffrey

Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Thomas

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was excellent and accommodating. Breakfast was large and different each day. Room was super clean although there was a bit of a musty smell in the room we had . Beds really comfortable and maid service daily. However, lots of trash in parking lot and on grass. Pool area had trash and leftover food on the ground both days we were there. Trash in dining area also overflowing both days we were there. Finally got emptied the 2nd morning. While people were eating.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von mgr am 23. März 2024
Thank you for your feedback sorry about the trash we would be happy to take suggestions on how we would go about taking out overflowing trash while people are eating. thank you!

10/10 – Hervorragend

Amaury

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

8/10 – Gut

charles

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

James

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Bumpy start but good hotel
Our room wasn't ready even though it was 2 hours after the published check in time. Other than that, our stay was excellent.
Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

Cynthia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023

6/10 – Okay

Jeffrey, Allentown

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Tom

Gut: Sauberkeit
Aufenthalt von 1 Nacht im September 2023

4/10 – Schlecht

carolyn

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
My bathroom floor wasn't swept, there was no trash barrels in room. I had to ask for one at the front desk. Was told they would bring one up to my room. Never did. I had to go back and ask again. There wasn't a lot of options for breakfast. I wanted eggs. There was eggs but only with cheese. Couldn't eat it. Had to search for lids that fit on coffee cups. The pool was so small that there was no room to swim once everyone else came in. And it was freezing. But it was clean. The stairs were very dirty with some sort of cotton. Thought it may be vacuumed the next day. It wasn't. The elevator floor was dirty. Looked like someone may have vomited in there. There were no coffee cups in the room. The only thing I liked was that the property was very quiet and the front desk staff was very nice and helpful.
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Jose

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im September 2023

4/10 – Schlecht

Marco

Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im August 2023

2/10 – Ungenügend

Elizabeth

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
it looked trashy . dirty all over the hotel .. the room wasnt cleaned around only in some places . the pool? was so disgusten
Aufenthalt von 1 Nacht im August 2023

8/10 – Gut

Kevin

Aufenthalt von 2 Nächten im August 2023

6/10 – Okay

Kenneth

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
At breakfast there were no coffee cups, no hot cereal, no milk for cold cereal, no fruit, no yogurt, pancake maker wasn’t working. No notice or acknowledgment from the staff that breakfast was limited.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Madalyn

Aufenthalt von 1 Nacht im August 2023

4/10 – Schlecht

Gregorio

Aufenthalt von 1 Nacht im Juli 2023

4/10 – Schlecht

Chris

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Flies in the sink. Damp carpet. Did not feel clean at all unfortunately.
Aufenthalt von 1 Nacht im Juli 2023

6/10 – Okay

Daniel

Mit der Familie gereist
Gut: Sauberkeit
Price Is Way Up Without Any Corresponding Benefit
I stay at this hotel once a year when I bring family members to a camp in Rhode Island. Initially, I should note that, post.-COVID this otherwise unremarkable hotel has increased all of its prices to a breathtaking $320 a night. This is an incredible price given that it’s not near anything whatsoever to speak of, except for an adjacent Home Depot and Walmart - not the water, a sports venue, or even in airport to Speaker. Like all who tells in its chain, it offers no outdoor pool or really any aesthetic, outdoor value or dining option. It’s just a superbly priced holiday inn express. Still, it’s worth observing that a decision has been made to price gouge like every other vendor offering any form of service in today’s market place without any rational relationship to actual cost at the retail level. The other criticism is a simple one that seems to occur with each visit: every room is damp, reflecting, a wildly, overdue servicing need of the window, air conditioning units. Dampness also carries an unwelcome smell; not overtly offensive, just ever present and heavy. For $320 a night, the hotel should endeavor to step up the few perks it can make available.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von John W am 25. Juli 2023
Thank you Daniel for sharing your thoughts with us. We are priced in accordance with similar hotels within a 3 mile radius, and have never been the highest option in the area. A quick online comparison will bear this out. While some consider our hotel "unremarkable", our staff works very hard to ensure our guests a safe, comfortable, and convenient stay. We hope you'll continue to patronize us on your yearly visit to the area.

10/10 – Hervorragend

lar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All the staff were very helpful
Aufenthalt von 4 Nächten im Juli 2023

10/10 – Hervorragend

Alice

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel property was always clean. My room on the second floor was quiet. The microwave and mini refrigerator / freeze was very nice to have available. The coffee provided in the room was not to my liking, but the coffee offered at the breakfast was much better. All in all my three night stay was comfortable and enjoyable. I would stay again if I every return to that area.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von John W am 25. Juli 2023
Thank you Alice- we are happy to serve you!!

4/10 – Schlecht

Kim

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
No hot water out of sink. Only 1 bath towel on arrival. Soccer teams are all breakfast and slow to refill. No pets allowed but a dog on elevator? I would like a refund please.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von John W am 25. Juli 2023
Thank you for your review, Kim. We allow verified service animals on property. We hope you will stay with us again, and if any problems should arise- let us know immediately so that we may correct them!

2/10 – Ungenügend

Danielle, Stafford

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juni 2023

8/10 – Gut

Tapash

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The property is clean and the rooms are spacious also. But I was disappointed with the house keeping or the service during breakfasts time. Housekeeping sometimes forgot to provide towels. During breakfast, staff are not checking pancake machine or coffee machine that need attention or sometimes they don’t fill up the empty food tray. Otherwise the staff are really nice. But they need to be careful about the service which the customers are supposed to get as a part of the standard facility.
Aufenthalt von 3 Nächten im Mai 2023

10/10 – Hervorragend

Brooklyn

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The front desk staff were so helpful in providing suggestions to me and my family. Appreciate the kindness!
Aufenthalt von 2 Nächten im Juni 2023
Antwort von John W am 25. Juli 2023
We appreciate your business given the many options in the area. Thank you and please visit us again!

8/10 – Gut

Ronnie, Chalfont

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A nice clean, comfortable hotel with great staff. The breakfast options were fine except the staff did not prepare for the amount of guests expected for a memorial weekend and the breakfast ended at 9am instead of at least 10am. But overall great experience, would recommend them and use them again.

8/10 – Gut

Jerome

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023

10/10 – Hervorragend

Kenneth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Liked the indoor pool
Aufenthalt von 1 Nacht im Mai 2023

4/10 – Schlecht

Denise

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
There was no hot running water in the bathroom sink. Bathroom was not stocked with toilet paper or tissues. Upon check in there were 2 almost empty rolls and we had to go asking for another roll. Also, 2 tissues in the tissue box upon check in.
Aufenthalt von 2 Nächten im Mai 2023

6/10 – Okay

Ryan

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The hotel was pricey for what we got. The hotel was not stocked with any soap or conditioner. There was no one on staff to help assist us. The staff was lazy and ignored guests trying to check in. The room was spacious and comfy though
Aufenthalt von 1 Nacht im Mai 2023
Antwort von John W am 4. Juni 2023
Our rates are in line with what the other hotels in the area are charging, and naturally all hotel rates are higher in the Spring/Summer within the Northeast. Trying to visualize the front desk staff ignoring guests that are trying to check in is a bit of a stretch, but we're glad you found the beds comfortable.

2/10 – Ungenügend

Michael

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Unable to shower. Water left 1/8 inch of sediment in tub. Tub did not drain of water. There was no evidence of this being a Holiday Inn Express standard. Apparently the entity has deteriorated as a corporation. Registration process was not clear and resulted in us being assigned a handicap room. All just bad!
Aufenthalt von 2 Nächten im Mai 2023
Antwort von John W am 4. Juni 2023
Thank you for taking the time to tell us about your stay. We're sorry your time with us did not exceed your expectations. Perhaps in the future you should book with the hotel directly in order to avoid any confusion.

8/10 – Gut

katy

Aufenthalt von 2 Nächten im Mai 2023

10/10 – Hervorragend

Wesley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2023

10/10 – Hervorragend

Jessica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Successful Staycation
The hotel was great! Perfect for the local staycation we were hoping for. The pool was a bit on the colder side but my kids still enjoyed every second of it.
Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

kimberly

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect
Aufenthalt von 2 Nächten im März 2023

10/10 – Hervorragend

Evelyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing I didn't like was the that the pool was really cold.
Aufenthalt von 1 Nacht im März 2023
Antwort von John W am 21. März 2023
Thank you for your review Evelyn. We replaced the pool heater just yesterday to avoid those fluctuations in temperature. We hope to see you again soon.

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2023