2/10 – Ungenügend
Sofia
Mit dem Partner gereist
16. Juni 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We waited for over 30 minutes to check in (5 PM), staff was not 24/7. After we finally got someone, to check us in, we were told that our room was missing a towel and they would be by to drop it off after they came out of the dryer. We were not given a second towel. We left to run errands and came back in the evening. When we came back, we noticed they did NOT give us a second told and after trying to call front desk for a towel (around 9 PM after being told they were 24/7) we got NO answer and how to share a towel. The tub would not drain properly either, the AC unit would randomly turn off that we needed to manually turn it off and turn it back on for it to kick in. The following day we left to run errands and after coming back, our room key cards were NOT working & we had to show proof we paid for the whole weekend and not just a single night. THEN we were finally given a second towel that we had requested upon arrival, and put the towel to the side without thinking much of it. At the end of the night, AFTER showering and USING the towel, we noticed one of the towels we were given actually had MOLD ON IT. The worst of it, this door had NO LOCK and we were NOT able to move rooms, but we had already paid for the weekend. When we tried checking out (around 9 AM), NO ONE was at the front desk and we tried to call MULTIPLE times. Will not be coming back here ever again.
Sofia
Aufenthalt von 2 Nächten im Juni 2025